very clean and welcoming. loved the pool and bar

(rebekah) there were no facilities such as gym, bar etc open due to the corona virus

huge variety of everything needed for breakfast.

very good breakfast.

the gym ,pool excellent facility's

had no wifi in rooms to watch most channels on telly

rong) wifi and easy parking

i was asked if i would like to order breakfast, i did and received a discount for early booking

staff from reception experience to cleaners to bar staff

hotel friendly for pets and wifi for free

room service only on 2nd day

very dated, no air conditioning, sat night went outside and loads of kids hanging by the door as a prom taking place, alot of screaming and revving of cars, couldnt sit

holiday extras put us onto this hotel a few years ago now as we needed long stay car parking for john lennon liverpool airport and this was a cheaper but worth it option

staff brilliant. car parking location. great breakfast.

breakfast was really nice and the staff were brilliant

kids are only allowed in pool at very specific times mattress was basic and old, not comfortable

pool/gym changing area fantastic and much bigger than expected

staff are so lovely, great bar area

ordered room service and waited 2 hours for a pizza then asked for some chips which never arrived

friendly facilities excellent bar food could have been better fish was not nice but staff aware that it was not

very good wifi

comfortable rooms, decent breakfast and a reasonable price

only critique would be no information in room on room service and was travelling alone ended up having a snack instead of a dinner

were thin and let light in bathroom door see through exiting car park with card not explained no room service no restaurants nearby car park not

the rooms were clean and comfy as was bar area

location, room, friendly helpful staff. spa staff friendly, knowledgeable.

parking outside lovely food bar prices reasonable place in side is absolutely

felt welcomed, lots of room..staff was lovely and as a family. kids loves this.

bar staff waiter and reception staff are very helpful and friendly and very approachable

everything on the full english breakfast was good except for the tomato which was served cooked but cold

room with grand decor, excellent bathroom, enjoyed a casual bar meal in the evening, food was very good

lovely location. great stay & staff were very attentive. food & room service were first class

loads of car parking spaces

beautiful settings, plenty of parking, food good, room nice and spacious

parking was great

around 10 ev chargers onsite was a real bonus and allowed me to charge before setting off home again

the breakfast was excellent, with many options.

the gym and facilities also good

breakfast was good, nice selection, pool and spa were very nice and clean

room was comfy, bathroom clean, location quiet.. gym pool bonus

this said all other staff was very helpful and friendly especially towards kids and our dog

didn't sleep a wink due to crying kids next door

perfect location for kids

stayed with my daughter who really enjoyed the pool and she had a lovely time in hotel, we was both very happy with the kind staff and facilities

having use of the gym next door was a hit with the kids

nice small pool

insufficient car parking, as the hotel had a wedding function on all car parks were full

robes to wear when crossing to and from swimming pool would have been appreciated.

facilities were great and the warmest pool i've ever been in so great for kids too

beautiful facility with pool and gym. lovely staff that are friendly and helpful.

nice hotel, friendly staff, convenient location, free parking, gym and decent breakfast

had the most excellent check in experience, enjoyable breakfast, prompt room service in the evening and the spa is fantastic

free parking on site

the location, room, breakfast and staff were excellent.

the spa and gym facilities are

24hour gym, bar & food served til late

the flexible late check out, it was quiet and staff were friendly

no cross trainers in the gym

great location, and the gym was a bonus

the gym was nice and air conditioned, the bar area was very nice and the room was great

i like everything. the room size, decor, room service, the breakfast etc

fashioned but modern everything was - it was very family friendly and had a lot of space for the kids

excellent breakfast and free for kids

had a fantastic 3 night stay here,we didn't want room service as we like a lie in

services which we were suppose to request in advance, as well as little information about laundry services

breakfast was excellent as was evening meal

room was a good size, bed was comfortable and wifi was good. breakfast was ok.

like a copy of the ritz. parking.

car park, very friendly, managed to get a early check in

we were able to choose from a menu for breakfast and they allowed us to keep our car in the parking lot while we went into liverpool

nothing too much trouble sorted out adding breakfast and a late check out onto our booking no fuss no haste / easy done and friendly smiley service well done

room service on christmas and boxing day

the people who gave us breakfast were lovely.

though available)

well worth the mane nice staff ample parking and carvery 2 minute walk away

i enjoyed the stay very much and breakfast, gym, and pool was great.

listed as a family friendly place but no kids menu, and very few options from the pub menu in the evening appealed to my child

we had a big room and we're given an early check in. very friendly staff

excellent location with plenty of parking facilities

is is something the hotel can't

the staff are so welcoming, and the beer in the bar is beautiful

room was well decorated, comfortable and with a huge wall mounted tv. enjoyed the spa bath.

great food great fantastic hotel vary romantic hotel realy enjoyed spa bath proposed to my partner in restaurant and she said yes we will be back and will recomend to

food served outside of restaurant hours (breakfast/lunch/dinner) no room service or bar snacks

especially helen the owner, who upon our return from a late nigh out, opened the bar for us and even stayed and enjoyed a drink with us

breakfast was very good it met all my expectations, the room we stayed it was beautiful as expected

bar service was abysmal

he ordered food for us to for room service when the reception was very busy

was also given a card to celebrate a 30th birthday with a free drink voucher from the bar downstairs

the breakfast was very good the location was excellent near the city centre.

location, friendliness, pool and facilities.

i have been visiting mercure haydock for 2 years but only for the spa facilities

that i had to pay into the swimming pool.

breakfast was good and free wifi is a good perk.

to pay to use the gym & swimming

service took my car to be cleaned and it was returned also and late check out loved

ive stayed several times before , rooms , staff , dining and gym excellent for me

the room was lovely with a mini bar and king size bed which was so comfy

my friend the welcome was lovely, room not available for early check in

we had to pay extra to use the gym .sauna facilities

the bar did not have any lemonade or wine glasses, we were told they had all been used for room service

3 rooms as was family wedddin near by all rooms ready for early check in excellent

also the room service was misleading as one leaflet said 24/7 availability and another said shuts at 9:30pm

the gym was great

happy with the gym facilities and helpful polite staff

bar area lovely comfy seating/relaxing area

as an ihg platinum member of over 25 years i asked for an extra hour late check out, to be told no

the kids pool had toys available for them to use

into chester two minutes walk handed for bars club restaurant and shops lovely pool and spa free wifi

spa and pool were a bonus, particularly when our second day was very cold outside

so easy to find and it has such an interesting history- the spa was amazing - so warm and just right for me

than check in time to allow us to get ready for the races in the absence of being able to book an early check in prior to arrival

the bar staff , restaurant staff, room service again just so pleasant and made us feel like nothing was too much trouble

wifi is free fast and strong connection

all the hotel was good the rooms were clean and tidy the staff were great, nice bar area and breakfast was

is fantastic for everything, staff also very friendly and very good at there rolls, breakfast great

staff friendly and helpful. rooms clean and comfortable. breakfast good and plenty of parking.

friendly staff room was spacious and clean breakfast was really good and plenty to choose from bar open until late and reasonable price good location to walk into

good breakfast and tea coffee juice are served even during thr night and great place to stay

hotel staff are also lovely and the breakfast is very good

easy parking

hotel just 15 mins out of chester , nice & quiet,plenty of parking first class breakfast, beautiful property try it

staff on the reception desk and the bar were so friendly and couldn't have been more

tray charge for room service was a little steep compared to other places i have stayed

that easy to find a bar food menu, and had to wait for a breakfast menu to be brought to the table - both would be