we made use of the pool and sauna

plumbing very noisy, issue flushing the toilet and water leaking from shower/bath no ev charge point as advertised fire alarm went off at 5:50am, but no evacuation

was fine - the food, the parking, the staff

the spa facilities

staff were really nice and the english breakfast is big and hearty and worth every penny, wasn t expensive at all

the room lovely clean and spacious

bar only open till 3pm then you had to use restaurant bar thereafter which was alot

lovely breakfast ,brilliant facilities included in price,sauna,jacuzzi,pool,steam room,gym, nice spa also,this pay and book separately but i had a massage and it was amazing staff helpful

fab bar service, highly recommend bennett's for evening meal

good free parking

wifi was 7 extra if you wanted to use your own netflix account

could not connect to the wifi on my iphone.it needs boosting.

very quiet location with excellent bar and good menu

bar staff did provide ice which was a nice touch

room was near the spa and there was a slight smell of chlorine, but perfectly acceptable.

good location easy safe parking . excellent reception and room .

wifi very slow

hotel is struggling a little at the moment and there isn t a spa or a restaurant

only 2 bad things i can say was the beds where very uncomfortable and the price of drinks at the bar was ridiculous

a comfortable bar was open in the evenings

excellent parking facilities

loads of parking, although i was walking the canal

breakfast was exceptional, with a fair choice & cooked breakfast to your specification

th disabled ones too)

the evening meal was delicious, and the breakfast was also very good

the staff attention to kids

great location for access from motorway, plenty choices for breakfast

breakfast was nice some of the best hot chocolate the kids have had in a hotel and cooked breakfast

kids pull out bed is terrible, not sure how 2 teenager's suppose to sleep there, it just sank, as

the pull out bed that the kids was on was uncomfortable

that jackie on reception was super efficient and the staff in the bar area superb and a credit to the

got a good bar good breakfast supermarkets a stone throw away first check in first check out i forgot my phone

good location for a stopover, good pub next door and a park for kids.

as a family of 4, 2 adults 2 kids, it was ample space with a double bed and two singles

hotel also allowed early check in even though it was so last minute

friendliness of reception staff and natasha liam of hairdryer quietness parking overnight

the location was good with lots of free parking

bath tap dripped all night wifi kept dropping out building looked tired, worn in general

and location worked for me, good beds, good wifi, shower and a good pub across the road

easy to find and good parking for a van

some of the bar staff should learn to smile more

one of the staff members offered to charge our phones at the bar when the plugs in our room fused, which was helpful

good location. lovely pub. bar staff friendly. food excellent.

unfortunately we were too late for food but later on enjoyed the bar facilities

it was nice to have a drink in the bar downstairs with the locals and it was quieter as it was a weekday stay

free parking

wifi was terrible

that the chef was never available each time we arrived back to our room, however, it does state room service with a menu in each room but the chef had gone home poorly each day we stayed for 4

staff are always courteous, room is comfy, food is good onsite parking

wifi was next to useless

not much parking . rooms very hot and fans were very poor

food was really good and great service by all he staff, the rooms were clean and tidy and offsite parking was a plus, good location for the road network for that onward travel and the beds very

the bar prices!!!

bar food was a bit hit and miss - and quite expensive for what it actually was

you enter the site the car park on the left hand side was closed and the parking that was available was very cramped

bed comfy, breakfast gorgeous

very clean! the staff is extemely helpful, room service is awesome especially later on at night!

competitive prices, ooh and a bar with sports is always handy

the staff were very nice both at the reception and in the breakfast restaurant

from the window and excellent customer service throughout our stay gave us an early check in and late check out with no problems

also had space to park a jeep and trailer there

we requested an early check in and that was no problem

everything, room rate very good, friendly and welcoming, early check in, extremely quiet, comfortable room/bed and an amazing breakfast

to where l needed to be, early check in so massive bonus, check in was quick and easy, room was big for a single room, bed

the bar was special and window table for our evening meal was spectacular.

especially the english born staff and a european staff maria she was the best and the kindest , bar staff and the elderly cleaning lady and chinese lady so kind and the night reception man was

staff member particularly at reception and bar on the saturday evening 13th july the wedding food blankets to sit on the lawn breakfast served

setting and surroundings very clean and tidy and there was no extra charge for early check in

rowdy people wanting the bar to reopen!

well laid out and bar and restaurant on site .

staff, comfy bed and excellent bar and food prices, suited our required location with good parking facilities

always staff are fantastic, from reception to all bar staff there great and go above and

a drink at the bar they had 2bottles of cider for £5, i asked if i could buy 2 for the wife and leave one in the

the bar and food

also add toast with the full english breakfast & better wifi , apart from these minor points all good

spotless room, friendly team and great breakfast

kids loved the sofa bed

it couldnt have been better who pays a tenner for a kids english breckfast

also the breakfasts downstairs are very expensive for a family of 4, there is no scaled down kids breakfast option with a bit of bacon and some beans

great experience amazing restaurant with the best breakfast ever according to my daughter the kids loved everything the swimming pool, the food and the staff that was really helpful facilities

the room was spacious enough for a family of four and breakfast was excellent

got a pizza via room service and honestly the pizza was incredible

a good hotel , very good breakfast, plenty to choose from , friendly staff always ready to help

we were travelling with 3 kids aged 12 to 1

the breakfast was goog

rooms very clean, parking great a good ideal with the snack restaurant

the people who gave us breakfast were lovely.

was no room service, this expectation was not maintained, we were even charged for storing the luggage

food is nice to both on the evening and breakfast

nothing all great maybe room service 10 for a sandwich a little steep

staff we great, gym well equipped, fantastic food and a wonderful pool

the spa and pool were excellent especially the infinity outside hot pool

the pool and hydrotherapy areas were lovely and relaxing, the staff were nice and friendly and there

the spa and pool were excellent especially the infinity outside hot pool

the spa area changing rooms were dirty and very wet.

pool friendly staff

location, friendliness, pool and facilities.

clean most of the facilities were open under convid19 rules bar restaurant pool

food is good, staff are great, wifi is fast and plenty of parking

furnishing in a scrupulously clean room, with a comfortable bed, efficient shower & good tv/wifi

the kids running riot up and down the corridors til midnight and before 7am

bed was comfortable slept well and the wifi was really good

the guests were constantly coming into the public area with kids running about & screaming lots of shouting

really nice breakfast

the food, the pool .

swimming pool was great, rooms a good size and very pleased with breakfast

gym and pool area best i've seen in hotel in long time

we loved the added bonus of the pool too and room service was lovely

liked the fact the kids and i could go swimming, it is exactly half way between our home and my parents home, the

however not to fault the staff, they accommodated us with late check out time to make up from the terrible sleep

breakfast

very intimidating and loud at breakfast time

staff are very friendly hotel spotless gym is small but good

atmosphere as you come in lovely bar and restaurant facilities nicely spaced out seating very comfy bed very quiet at night and fab

only down fall was we were a little hesitant with the kids room being near the door, but it was fine as we propped ours open to hear for

room was modern, good size with separate bedroom for the kids

breakfast was a continental basket, it made a lovely change and everything was great

very clean and comfortable the family room was great with separate sleeping room for the kids

lovely family , awesome rooms , awesome bar ( superb selection of draught beers ) & great location

kitchen facilities are great, everything you could possibly need

the hotel is close to the centre of southport and to many golf courses.

the fully stocked kitchen and dining room were a really useful addition

there is a kitchen and a dining room to prepare your own food but do try the fisherman's restaurant 5 mins

were glad of the opportunity to pay extra for an early check in

staff were great, and the breakfast exceptional

noise from the gym, also on the 2nd floor, was considerable

very convenient to restaurants and golf courses

the gym could have had dome better equipment including dome weights

what gym facilities were available

we had a few drinks in the bar too

location, breakfast, good bar prices

the food was amazing. we had a sea view. spa was excellent! friendly staff. couldn't fault it!

wifi hit and miss

the choice of breakfast if we wanted it