hot water night 1 and night 2, no elevator, a/c, wifi, hot water or parking access all day/night

had issues with room service, and i wish the front desk would have mentioned to us when we checked in that they

room was clean and comfortable, parking was well lit and secure, and the shuttle service was friendly and prompt

it s walking distance to clevelnad clinic but they do have a courtesy shuttle that runs on the 1/2 hour

staff from front desk to breakfast staff to bar staff, all were wonderful

breakfast could have been having slightly more variation

big room, nice clean and quiet, the bathroom is huge and well equipped, breakfast is

if the restaurant and/or room service was just a little less expensive ' it was 100% perfect stay

room service forgot to bring a spoon for the soup i ordered and also brought the wrong soup - i

the dining area and breakfast and lunch area were lovely.

pool and spa was under maintenance. but i didn t think it would be open after the pandemic

i m wondering if the bedding had some allergens in it (maybe a certain type of laundry detergent or down

pool and spa was under maintenance. but i didn t think it would be open after the pandemic

clean, convenient location, has a pool and fitness room, includes breakfast, snacks and light meals available

our pool was down all 3 nights kids had to go across the street to another hotel that was crowded

9 o clock is a time for adults kids are relaxed but can t go eat or swim or workout cause everything has

the bedding wasn t in our room for the couch bed so we had to wait an hour for room service to bring it to

to find, easy access to freeway, national park, shopping, food nearby, ample parking, comfortable bed and pillows

early check in and close to the national park

could have had larger towels in the pool area

was no hot breakfast due to covid, just a paper sack with yogurt, a muffin, and juice

the breakfast was only adequate.

i loved the pool table and the jenga set up

breakfast was only adequate

nice continental breakfast in a quiet room

the pool, laundry, and gym were open

room service and cleanliness

all of the hotel was very clean, front desk staff was friendly and interacted playfully with my kids

it was very convenient that the was food and a bar on site

sauna needs to hav tint on window bcuz lil kids be in there swimming,

not enough of handicap parking

nice gym and 4 hbo

also we had to pay for breakfast i feel that a small breakfast could had been provided to guest, and your

quiet location a bit off the main road, with ample parking, but very close to the highway and suburban shopping

free use of laundry facilities

specifically booked this hotel for the spa bathtub

upon entering room, glass enclosed spa tub and shower on left

-gym could be more equiped, since there is only one treadmill, one eliptical and dumbbells until

this was a suite - if we had stayed with other people in the room or even just kids, we d still be showering

hotel was very clean, beds were exceptionally comfortable and the breakfast and your shuttle service a plus

they room was nice. had a spa tub and very clean.

indoor pool and spa was nice

the room, pool and staff.

i could have got offer a discount on a soft night so my kids could enjoy the pool since that's all we came to

convenient location. beautiful room and property. lots of parking.

pool and spa were used, as was the gym

the bed was very comfortable. the poor and spa were clean and well maintained.

thing that couldnt be changed, like the window was quite small so not much natural light and the spa was close

the kids breakfast must be included along with the adults

room was nice , gym was very nice

specifically picked this hotel because of the spa

price was reduced due to covid restrictions, but it should be for not having any access to pool, spa or breakfast

breakfast employees very friendly

covid had shut the pool and breakfast. but everything was fine

to covid restrictions but still was able to go to the overcrowded bob evans and packed full mgm casino

rooms are small, but what they lack in space they make up for with class and character

no gym, empty downtown, not the hotels fault, though it felt soulless

loved the extra touches with the purity coffee in the room the gym was also nice

didn t enjoy the room service option

front desk staff just seemed a little uninterested, going through the motions on check in , the bar staff sat

wish the spa would have been open on sunday and monday but i understand that these types of businesses don

hotel was easy to access, valet parking was easy and convenient, and the cleveland arcade had a spa for some

there s also a wonderful spa and a couple great restaurants in there as well

only disappointing aspect was that we had to pay $150 for early check in

didn't have time for breakfast

the bed was great nice tv room service was great

originally added extra items to my room service tab

t attentive, building was decrepit, they charged $200 deposit and there was nothing in the mini bar or snacks

nice corner view breakfast was excellent

in room breakfast was excellent

also they have now added a spa - great reason to come back

spa as

i made the reservation the women told me that the spa was same day reservations

with so many people, front desk and bar seemed to need more staffing

they also had to wrangle all of the hockey kids the parents never watch

great location in the flats. very clean, modern room. loved the bliss spa products in room

no towels room not that clean and no laundry bags

great to be able to travel with a pet

was pet friendly and surrounded by diverse restaurants

no room service!

bugs and cleanliness. carpet was very dirty and the bathroom tub/spa had mold

the building is beautiful with off street parking, and the furnishings and lay out of the home make it feel so

feels like home. great game room. private parking and the beds are beyond comfortable.

it's unavoidable because of the corona, but i was happy if i had breakfast because it had a nice kitchen and

the common rooms and kitchen were perfectly stocked and made for a cozy stay

small pool towels, low pressure on spa jets

the pool could stay open later than 6 pm.

even let us stay in the pool longer, my kids loved that

pool area closes at 7pm and we got there at 7:23pm

long check-in time room service short staffed

i do not recommend this hotel, with no amenities other than laundry room, to light sleepers and/or people with

parking around back and having to walk in the cold rain to the front is not very fun

i liked the kitchen and close parking.

the kitchen

it just have pet smell

for a spa room that didnt exist

we also booked a spa room for the extra price and unfortunately you cant have the jets on and light off at the

we had a spa tub in the room

i did however wipe down the surfaces and the spa tub due to my personal preference

easy on/off freeway and ample parking

i loved our room, loved the spa robes and the technicians at the spa were very professional and friendly

how early the spa close

messages and spa were fantastic.

we want to come back to enjoy the spa downstairs and restaurant/bar

easy reservations for spa services

) hotel also has a section of pet-friendly rooms staff are

the pool and sauna were absolutely perfect

also not a fan of pet friendly accommodations since we have allergies

swimming pool available, big parking lot

the parking was a bit difficult and confusing.

suite was way nicer then i seen from the picutres it was crazy and the spa bathtub was the highlight of the

the spa bath had hairs and a ring on it

the spa tub was nice and for the price of the room we were happy with it.

we had reserved 2 king suites with jacuzzis&spa bath

out it was no longer a pool at last minute not really an issue cuz had that king spa suite with the spa