make sure you book the spa ahead

enjoyed the relaxing spa facilities

the spa is great, with a sauna and a jacuzzi

breakfast nice big room with comfy bed beer on draft smart tv nice spa which was cheap to use i was leaving at

reservations for the spa need to be made in advance.

beautiful and calm place, relaxing spa area, very friendly staff

is an excellent mountain spa hotel with great staff who make it special

location, lovely large room, food excellent and reasonably priced, lovely spa facilities, helpful

great spa food catered well for vegetarians staff were really nice good breakfasts

spa could open a little later

it also have a spa which unfortunately we did not have time to enjoy

rooms were very clean, spacious and recently refurbished, good size balcony with amazing views of the mountains

the build was beautiful, spa pool excellent, tranquil and peaceful a lovely stay for a few days

the spa area is a bit dated.

spa area was also decent but could have been opened a bit longer in the evening

the spa and restaurant will open in a couple of weeks and i wish i could have tried that

spa use is not included

we wanted to visit the spa or gym but could never get in as they are available from 10am to 6pm

there is also a relaxation spa with is a great addition

rooms are nice with original touches, breakfast room still to be finished, but swimming pool is ready and very

there was no spa and there was no info about it on the website

the spa was not available during our stay, which was a bit disappointing

the wifi doesn t work properly and i was unable to get mobile signal at that exact spot too, no

excellent breakfast buffet, stunning property and location.

friendly, helpful staff. good size room excellent wifi isolation, well away from any town noise.

the location of their spa is rather strange - one has to go outside to reach it

spa was nice but really just sauna and changing facilities basic and very small

initially it was cold in the rooms. the spa area is tiny and is located in a separate building.

the spa was disappointing as the water was cool and the saunas were only male or female

the acoustics in the room makes all sounds so loud - if there are kids in the pool, you might need some earplugs

we had massages in the spa and that were great and the pool bar was also quite nice

gym was small and poor

pool was nice and not too cold, staff very friendly , room 811 clean big and have all the utilities

the heated swimming pool was lovely with lots of sun loungers and a swim up bar , the hotel also provides a

next to the pool, beds were comfy, though kids reported their beds were “firm” but preference i guess

far the best place i have ever stayed, everything you can ask for in a place , a private pool , spa and gorgeous

i will definitely recommend this place for a relaxed go-away weekend (especially the spa facilities)

cute spa facilities that were available after reservation

and chilled out would definitely recommend it to anyone looking for a little break, the thermal spa and treatments

fortunately, the spa centre was just opposite our villa and we enjoyed using its facilities daily

they told us we had to book the a la carte restaurant but did not tell us we had to book the spa

naturist pool, no spa included in room price

the biggest bonus for me was the room size which was so spacious

spa is amazing, breakfast superb, rooms massive and fab bathrooms extremely clean - defiantly will

issues post renovation which weren t yet complete, some toilets not working and spa not

facilities very limited, spa closed, very noisy at night until midnight (karaoke bar across the

we could not get into the spa because there was no one there and we were looking for an employee for a long

the location is fantastic and the facilities are very good with multiple pools, a rooftop, a spa and a gym plus

good location. very clean room and bathroom. breakfast was good. wifi was very good.

are great, i particularly enjoyed the comedy show down in the 'disco' and the live music in the bar area

very nice spa for massage and facials etc which was a surprise

the food and drinks were amazing; the spa services made you feel heavenly

i visited the spa and had a treat which was amazing

i used the spa once for a happymum massage and it was very relaxing

they always had a smile to spare even when it got hectic

spa is closed for 2 days per week and the team here are not always as great as the rest of the team

views were brilliant and the breakfast was best we have had anywhere

housekeeping came by twice a day, breakfasts were just extraordinary in variety and quality and pool surrounding

the best menu was the room service menu but that ment having to eat in your room

went over and above to look after us, the food and drink options and quality were brilliant and gym facilities

spa option was super, had a fantastic facial, best yet

the spa was absolutely

nice not to have kids around

gym equipment - lots broken

also we tried the room service (thru the webapp available on the premises) and it was top notch

the hotel facilities are fantastic: 2 main pools, a jacuzzi, the spa was great (with the lovely marina) the

the spa was a haven of relaxation, and the infinity pools were perfect for watching the sunset in

villa with spacious rooms and beautiful terrace with private pool

spa facilities are amazing and the massages are to die

the lady at the spa was lovely and extremely helpful and accommodating

spa was amazing, the restaurant donnaire was outstanding and the rooms were very comfortable and

there are basketball court, soccer field, mini golf, spa /family spa and also adult only areas, including adult

enjoyed the family private spa hour for 60 enjoyed immensely

our bedroom was very clean and spacious

the spa facilities were on point as were the staff in that area

sunbeds were reserved every morning at 7 or 8 by guests and no one cared the spa was very small but cost like

i did not use the spa but my friend did and she said it too was very good, she had a lovely manicure and pedicure

really nice spa too and we both enjoyed the massage on offer

access to prom/beach, private car park was useful, shower was excellent, bed very comfortable, spa treatments

the spa was incredible, i got an amazing massage and the thermal suite was divine

shares most facilities (spa gym evening restaurants) with a massive child friendly iberostar anthelia

room and bathroom quite small compared to other places at this price. spa not very large either.

the pool was clean and all services were done very discreetly

shares most facilities (spa gym evening restaurants) with a massive child friendly iberostar anthelia

refurbished and looks good the pool area and staff are great

entering spa disabled access non existent

had the gold level room with a spa wirlpool in the huge patio

excellent service from spanish david in public relations who is a credit to the hotel

thoroughly enjoyed the massage i had in the spa too

senses package exceptional value not to be missed outstanding gym excellent spa facilities very friendly staff

to circumstances beyond their control the spa was shut

we don't usually do all inclusive but did as the spa was not open and it was very good

facilities: the hotel is great, provided with swimming polls, small gym (open 24/24), spa (extra price),

bar staff could be better the shower attachment was loose and badly fitted the spa area wasn t convenient and

the restaurant area for breakfast and dinner is well too noisy and crowded, spa for this hotel is at extra

spa and staff there were brilliant

the spa is missing a trick as we would have stayed all day but felt there was no drinks service ( you

with the spa area

some well-meant advice: skip the extra (10 ) fee if a guest already had a spa treatment

views, gorgeous decor & architecture, full of charm, great evening entertainment, amazing spa and

the spa was also stunning

to covid restrictions the spa was very limited for use, that is my only complaint but that is not the fault of

loved the pool and loungers, the food in the restaurants and buffet, the spa (massage was heavenly

loved the pool, spa and bar to watch the sunset

the spa is also incredible

location was great. the property was nice and the spa was fabulous

weren t included so you had to put a deposit and pay for use of towels, irons, safe keys, spa etc so this adds

there is a nice spa in the hotel and you can also borrow a car just at the reception, hotel evening program

spa was great, entertainment was really good.

the spa massage was excellent service in the restaurant was excellent

maybe christmas day spa could be open earlier than 3pm as went for a steam room as a treat as its 20 each

there is a health spa and we all had fantastic massages, and there is a stunning gym with beautiful views over

i had a spa appointment booked, but i chose not to continue because the welcome didn t feel very pleasant

we also visited the spa which was lovely and clean and well worth the money for the spa circuit

good games room and spa treatments

the spa was closed on a sunday

all was perfect but one could see the issues: - suspended ceiling in spa area was loterally moving

booked this hotel as it had spa facilities so in the event of a rainy day we could use it

- plenty of sunbeds around the two good-sized pools - room and communal areas were very clean - spa treatments

i wanted to use the spa but it was closed because of covid restrictions.

we also enjoyed the spa a lot

spa experience when checking in for our treatments was not user friendly.

only gripe i would have is that you recommend that the entry to the spa should be free it costs 20

great spa facilities with huge variety of treatments

the spa was closed due to refurbishment, but nothing to complain about.

first, the spa is extremely small

gym/spa didn't open until 10am and closed for lunch

we specially enjoyed the spa and the billiards room

gym and spa hours should be longer

spa is bad

the spa was closed

spa and pool area and closeness to la caleta.

spa was wonderful and free for a day within the first 3 days but worth the 12 per day afterwards

the complementary chocolates and spa access were a nice touch

was surprised that sauna and spa area pools were not included in already high price of the room

spacious bedroom, with a comfortable bed and a large bathroom

use some digitalization for booking tables at the restaurants, haircuts and massages at the spa center

spa area very small

were rude, spa facilities were awful, we spent all out time in the hotel next door - sheraton, which had a

receptionist, bed covers not changed with hair still there, and poor communications of how the spa facility

there was, what looked to be a well stocked gym and spa with plenty of beauty treatments on offer at a good

spa closed people booking sunbeds from 7am so limited availability when you tried to get a bed

whole hotel gives you everything you need, beach, pools, gym, spa and enough restaurants

spa still closed ( covid ) but offering massages one of the best massages i have had

excelent breakfast and location. very friendly and forthcoming staff.

we travelled with tenager and 11y old and spa gym michellin resturants and rooftop is adult only

we book a massage through the app and when we got to the spa they said they had no record of it

we had a relaxing afternoon in the spa and wellness centre

the trash bins are hard to find and not enough in the spacious room like this one

everything. the spa and pool are my favourite

enjoyed every moment and to not say least the spa treatments/ facilities are worth every penny

really lovely staff, pools , spa and treatments were very high quality.

the spa was exceptional as were the treatments

any privileges like travellers, booked straight via the hotel (such as vouchers for free vizit spa zone etc)

fantastic restaurants, pools, spa and gym

the food in the resort is of a high standard in the international restaurant, as well as the spanish and italian

games, gym and the spa - we spent an afternoon in the spa and sauna

pool, 3 different restaurants, spa etc

the spa is simply incredible, the massage is simply one of the best in life

we felt safe and had everything anyone could wish for: gym and yoga classes, heated pool, spa and amazing balj

had a lot of facilities, shops, swimming pools, bars, spa and others

lovely staff, 5 pools- 2 adult only, 1 rooftop, spa with treatments, great food, drink and

room and hotel, friendly and very kind staff, nice swimming pool and spa (i recommend a massage), good food

spa facilities- jacuzzi and sauna pools dinner was great- different everyday

the spa is lovely and again, the staff are great

hotel was lovely and clean, pool was nice and warm and spa was amazing.

i enjoyed the spa and the 2 pools outside.

helpful staff lovely pools spa gym etc

only the gym was free , for the steam and any spa service you need to pay > 15 euros

spa and the food

g nobody explained that we have to get a special card at the reception and bring it to the spa in order to

wine list could include more canarian wines in the spa no chance to relax: too loud , bellow average quality

staff were very friendly, the pools and spa were great and the room was always clean and made ready for me

all inclusive hotel: very good restaurants, gym, swimming pools, day and night entertainment

nearby bar played very loud, obnoxious music the whole saturday until midnight, making it impossible to

dated look on the outside, you ll find clean and modern rooms, a fantastic pool, onsite spa (with a more than

was my birthday and they put a bottle of cava in my room with a birthday message and a spa entry

service was non existant in the spa and generally reception were stand offish

very weak wifi.

location, friendly staff, delicious food, flexible clean service, free parking, gym (small but was never crowded

pool area really spacious lovely relaxation area and too great pools one very deep and other one suitable for

pool area great, spa fantastic, mediocre massage

way the spa works isn t great as a member of staff needs to unlock the door to let you into the pool area

the spa was too expensive and i did not know prior too booking the facility

spa lots of things wasn't working

brilliant location very clean friendly staff fantastic spa and pool areas loved it

cleanliness. lovely spa and new infinity pool

spa facilities are exceptional ,and the adults only infinity pool is such an oasis

stayed in deluxe room with spa bath

the nail in spa was really expensive and poor quality

and very cheap, hotel staff were all lovely and friendly, clean pools, activities for family, spa was beautiful

confusion regarding the spa facilities

spa is not worth visiting

facilities and especially the spacious suite and value for money

bedrooms were spacious and clean

the small spa area/jacuzzi didn't appear to be open

location excellent staff friendly and helpful roof top pool breakfast excellent

gym was closed throughout our visit even though there was a letter under our door telling us it was

the location & pool area

no early breakfast available. no bar snacks after 3pm.

views, food, staff, comfort, special touches,spa facilities, bike hire and luxurious

- 15 or 30 minute walk the the two nicer beaches - spa area closes at 6pm

spa area was not something to write home about

book a treatment at the spa after trying a few times so i just left it in the end

the pool area is spotless, sunbeds comfy and the music soundtrack they played in the background was not

the spa on the last floor is also good value for money, considering the alternative is to have a

the spa was excellent and so were the meals

no spa facilities e.g. steam room etc

new comfy sunbeds were great right next to the spa pool

hotel with great roof top bar and infinity pools with the spa treatment centre

spa was lovely

booked this hotel as i wanted a solo spa break/some peace and quiet

the spa cannot be used unless you pay 12 euros per hour for the spa

robe and slippers in my room, felt like i was staying in a luxury spa hotel, spa amenities available if you

2 lovely swimming pools and a spa pool

the location is quite windy the spa was not open due to staff shortages

breakfast area, lovely staff at reception, good location (amazing sea view), good spa area, good bed, big size

big bathroom with spa bathub, excellent water pressure

had a massage in spa with denise it was exceptional

the spa and sauna was not well maintained and could be much better if it was cleaned

when we called the reception for water they said there's no room service, that we were welcome to buy it

booked adults only but children/babies were booked in the hotel breakfast was repetitive and restrictive

could do with a decent bar not as i'm an alcoholic but sometimes you don't want to go far

the pool at the top floor, some clients played loud music on external speakers at the same time, very

stated adults only hotel ,this was not the case as 13 year old were staying with parents

poor wifi and cold pools

gym facilities next to a good joke

fitness centre never seemed to be open and the pools were overcrowded with children

we loved the area, very nice to stay there with kids.

alejandro flores for this part in making our stay so wonderful, along with the guys at the bar who were extremely

the spa is phenomenal, the heated pools and amazing thermal showers are a must

the spa facilities were outstanding beautifully maintained, relaxing, and one of the highlights of

rooms were spacious and beds super comfy

the spag bol & chicken tenders were cooked to perfection and had me in a chokehold

for the last 5 years as a great place to chill out and backround music playing along with the spa awesome

the spa treatments are also incredible and cynthia was amazing

the wifi in the room wasn't working

have to say ,our kids were asked to take off their floats in an empty swimming pool

wifi troubles , difficult to find room when u check in.

have to say ,our kids were asked to take off their floats in an empty swimming pool

the gyms weights were too light , no machine for chest work out and the spa is not included

my husband used spa and said it was great

there is the gym and spa facilities

spa was not free, but the total price comparing to other hotels with free spa is lower so it is

the general information was that the use of the spa facilities was included in the prestige rooms but this is

everything was excellent slight disappointment that the spa was closed during our stay

the spa and the cocktails at the pool bar

the volcano situation is great and facilities are great rooms are lovely food is great love the spa pool area

really friendly staff. great facilities including the spa area

indoor pool, spa and infinity pool were extras which we hadn't realized at time of booking but other than that

spa massage was not very good.

spa - fantastic

view, sweets, spa and swimming pool area

spa complex, delicious food, great attitude

spa was a wonderful experience

especially the spa and rooftop terrace

spa time! till 1800!

our club room (with spa upgrade) was fabulous

hotel with great facilities, you do have to pay extra for everything like pool towels, wifi, spa etc

lack of information provided on check in about facilities and when asked at spa reception

it has a massive swimming pool and very good spa facilities

disappointed that the advertised (in hotel) beach bar was closed, and that the public spaces aren t maintained

the spa is located in a neighboring hotel with a direct access and requires an extra fee

no spa in the hotel

kids club was the best i have ever seen and the staff was amazing

staff were exceptionally friendly, let us use the towels and spa showers after check out

waiting time for check in and out and the spa was not included in the price.

spa pool jets excellent for joints

the room was beautiful, i loved the spa and the pool

of the hotel staff from the reception, bar, concierge, waiters/ waitresses, housekeeping & the spa staff are

spa looked amazing

was my birthday and the hotel gave me gifts- prosecco, chocolates, balloons, spa tickets

room was very good, comfy bed, food excellent lots of choice, cleaners very helpful, enjoyed the spa not much

staff, deluxe lounge, food, everything. the spa was lovely too

the cost of the spa was not related when checking in or booking

expensive for drinks. spa facilities extra/ i.e. use of turkish baths,steam room etc.

fact that you had to pay to use the spa area, considering i paid for a 5* accommodation, that should be included

rooms were very spacious with balcony with street and sea view

s was almost perfect except quality of spa services

borderline hostility from spa receptionist

the spa was limited due to covid

various places like pool bars and spa and other things to hang out and try

water pool and the spa - beware of wearing anything silver in the spa as it will get ruined ( tiffany silver

the spa is just wonderful, the outdoor pool is lovely and warm

spa & pool are fabulous, water in pool is warm

you can ask for hot water from the bar but would have liked to be able to have a coffee or tea in the room

stuff was helpfull, they have private parking

it would be nice to find some more vegan food at the breakfast buffet next time

excellent breakfast

wifi could be better in the rooms