spa area was not something to write home about

- 15 or 30 minute walk the the two nicer beaches - spa area closes at 6pm

book a treatment at the spa after trying a few times so i just left it in the end

views, food, staff, comfort, special touches,spa facilities, bike hire and luxurious

the staff, food options, pool area and bar, location

the small spa area/jacuzzi didn't appear to be open

the pool which is on the roof with the bar and sun bathing area is so beautiful and peaceful

pool on the roof was so nice, dry peaceful and relaxing

fridge could have been more powerful, as well as the wifi

location, friendly staff, comfy beds, free wifi, free library

lovely staff, 5 pools- 2 adult only, 1 rooftop, spa with treatments, great food, drink and

room and hotel, friendly and very kind staff, nice swimming pool and spa (i recommend a massage), good food

the spa is lovely and again, the staff are great

spa services and staff were exceptional

had a lot of facilities, shops, swimming pools, bars, spa and others

robe and slippers in my room, felt like i was staying in a luxury spa hotel, spa amenities available if you

spa was lovely

food, plants (inside and around the hotel), spa and location.

staff, large selection of food choice both breakfast and evening meal, good gym facilities, great spa pool and

the only cons is that the spa was closed at weekends and it was not clearly said on the web information

we specially enjoyed the spa and the billiards room

to the covid restrictions we missed out on the spa facilities this hotel offers, which was a little disappointing

spa is bad

gym and spa hours should be longer

prices at the spa felt a touch heavy

maybe christmas day spa could be open earlier than 3pm as went for a steam room as a treat as its 20 each

spa and we could have more towels available.

we also visited the spa which was lovely and clean and well worth the money for the spa circuit

there is a health spa and we all had fantastic massages, and there is a stunning gym with beautiful views over

good games room and spa treatments

spa and the food

only the gym was free , for the steam and any spa service you need to pay > 15 euros

room was very clean and organized, pool area great (one pool is heated), massages in spa were very professional

i enjoyed the spa and the 2 pools outside.

staff where friendly especially at the spa we had an amazing couples massage

no bar by the pool

could do with a decent bar not as i'm an alcoholic but sometimes you don't want to go far

adults only!

it was my first time in an adults only hotel and found it so quiet and peaceful

this hotel is not adults only

the spa is located in a neighboring hotel with a direct access and requires an extra fee

disappointed that the advertised (in hotel) beach bar was closed, and that the public spaces aren t maintained

it has a massive swimming pool and very good spa facilities

no spa in the hotel

having to pay for the gym

staff were exceptionally friendly, let us use the towels and spa showers after check out

of the hotel staff from the reception, bar, concierge, waiters/ waitresses, housekeeping & the spa staff are

the room was beautiful, i loved the spa and the pool

spa pool jets excellent for joints

waiting time for check in and out and the spa was not included in the price.

the spa and pool area were brilliant

the volcano situation is great and facilities are great rooms are lovely food is great love the spa pool area

really friendly staff. great facilities including the spa area

heated jacuzzi pool was great, gym and spa also good

indoor pool, spa and infinity pool were extras which we hadn't realized at time of booking but other than that

no spa facilities e.g. steam room etc

the spa on the last floor is also good value for money, considering the alternative is to have a

the spa was excellent and so were the meals

new comfy sunbeds were great right next to the spa pool

hotel with great roof top bar and infinity pools with the spa treatment centre

one pool should be a kids' pool and the other an adults' pool

there is a laundry room, and all the washing machines are out of service there is a football pitch and all the

poor wifi and cold pools

i recommend to include the breakfast as the choice of food is very wide and you ll fall in love with the

returned from a wonderful week stay with family and two kids

our club room (with spa upgrade) was fabulous

spa time! till 1800!

the spa was wonderful

hotel with great facilities, you do have to pay extra for everything like pool towels, wifi, spa etc

the food choice was very good. the rooms are huge. the spa was excellent

dated look on the outside, you ll find clean and modern rooms, a fantastic pool, onsite spa (with a more than

was my birthday and they put a bottle of cava in my room with a birthday message and a spa entry

service was non existant in the spa and generally reception were stand offish

there was plenty to do through the day for adults and kids alike, yoga,pilates, archery,fashion show, pool

location/breakfast/heated pool/gym

the spa the location

was my birthday and the hotel gave me gifts- prosecco, chocolates, balloons, spa tickets

spa facilities are amazing, i had a lovely relaxing massage by the gentleman there, and got my hair

room was very good, comfy bed, food excellent lots of choice, cleaners very helpful, enjoyed the spa not much

the cost of the spa was not related when checking in or booking

s was almost perfect except quality of spa services

expensive for drinks. spa facilities extra/ i.e. use of turkish baths,steam room etc.

fact that you had to pay to use the spa area, considering i paid for a 5* accommodation, that should be included

spa and massages

rooms were very spacious with balcony with street and sea view

way the spa works isn t great as a member of staff needs to unlock the door to let you into the pool area

pool area really spacious lovely relaxation area and too great pools one very deep and other one suitable for

spacious room, good breakfast. excellent spa and a great location.

good location close to the sea front, spacious rooms, nice swimming pools and sun terrace

the spa was too expensive and i did not know prior too booking the facility

we had massages in the spa and that were great and the pool bar was also quite nice

ud83dude0a amazing pools, gym, sauna

rooms are spacious, very comfortable & clean excellent pool facilities, mini golf and chess all included in the

good music on the pool bar and excellent bartenders and i really recommend the massage tent (maria) has a

i really liked pool area and gym facilities

the spa was lovely too

the nail in spa was really expensive and poor quality

how clean it is spa is good and also very close to oit you need

stayed in deluxe room with spa bath

the pool and spa area are a dream

wine list could include more canarian wines in the spa no chance to relax: too loud , bellow average quality

staff were very friendly, the pools and spa were great and the room was always clean and made ready for me

g nobody explained that we have to get a special card at the reception and bring it to the spa in order to

the wifi was extremely poor and kept slipping off, so you had to constantly re-connect

pool areas

the spa was excellent and massages/masseuse's were fabulous ( ava in particular

the spa is simply incredible, the massage is simply one of the best in life

the food in the resort is of a high standard in the international restaurant, as well as the spanish and italian

pool, 3 different restaurants, spa etc

games, gym and the spa - we spent an afternoon in the spa and sauna

location was great. the property was nice and the spa was fabulous

the spa massage was excellent service in the restaurant was excellent

spa was great, entertainment was really good.

there is a nice spa in the hotel and you can also borrow a car just at the reception, hotel evening program

weren t included so you had to put a deposit and pay for use of towels, irons, safe keys, spa etc so this adds

they always had a smile to spare even when it got hectic

i visited the spa and had a treat which was amazing

spa zone is another great experience- i was impressed by massage , they gave me a good offer on it

the pool, the spa was great

the location, the room, the pool and the spa (i got a massage and it was super)

the spa was absolutely

spa option was super, had a fantastic facial, best yet

loved the roof top pool, which had a great view

only the food at pergola bar was not up to the standard

the downstairs bar area where entertainment is held could do with some refurbishing

the spa was incredible, i got an amazing massage and the thermal suite was divine

really nice spa too and we both enjoyed the massage on offer

spa was fantastic

access to prom/beach, private car park was useful, shower was excellent, bed very comfortable, spa treatments

i did not use the spa but my friend did and she said it too was very good, she had a lovely manicure and pedicure

facilities very limited, spa closed, very noisy at night until midnight (karaoke bar across the

the location is fantastic and the facilities are very good with multiple pools, a rooftop, a spa and a gym plus

we could not get into the spa because there was no one there and we were looking for an employee for a long

gym very modest

the breakfast was excellent.

room and bathroom quite small compared to other places at this price. spa not very large either.

shares most facilities (spa gym evening restaurants) with a massive child friendly iberostar anthelia

my wife is disabled so we tend to use room service a lot and i thought the selection of food available was very

everything was amazing the breakfast, the room, the view and the staff

a proper adults only hotel

the spa facilities also have an additional charge

bar staff could be better the shower attachment was loose and badly fitted the spa area wasn t convenient and

facilities: the hotel is great, provided with swimming polls, small gym (open 24/24), spa (extra price),

spa was closed because of covid.

spa closed due to covid

the spa is great and reasonably priced

the spa facilities were on point as were the staff in that area

spa was amazing, the restaurant donnaire was outstanding and the rooms were very comfortable and

enjoyed the family private spa hour for 60 enjoyed immensely

our bedroom was very clean and spacious

naturist pool, no spa included in room price

spa is fantastic. best sun bed policy i have ever witnessed.

spa was closed

they told us we had to book the a la carte restaurant but did not tell us we had to book the spa

issues post renovation which weren t yet complete, some toilets not working and spa not

entering spa disabled access non existent

spa dispointing steam and sauna were not in operation and no disabled access

senses package exceptional value not to be missed outstanding gym excellent spa facilities very friendly staff

there are a lot of extras - there is a charge to enter the spa - even if you book a treatment - for a spa hotel

had the gold level room with a spa wirlpool in the huge patio

with the spa area

spa and staff there were brilliant

the spa is missing a trick as we would have stayed all day but felt there was no drinks service ( you

views, gorgeous decor & architecture, full of charm, great evening entertainment, amazing spa and

we also enjoyed the spa and tennis court

spa experience when checking in for our treatments was not user friendly.

the spa was closed due to refurbishment, but nothing to complain about.

great spa facilities with huge variety of treatments

the staff were outstanding. the food amazing. the facilities fantastic and the spa wonderful,

the spa was amazing and the location with respect to the malls, beach and local restaurants was great

to covid restrictions the spa was very limited for use, that is my only complaint but that is not the fault of

the spa is also incredible

loved the pool, spa and bar to watch the sunset

loved the pool and loungers, the food in the restaurants and buffet, the spa (massage was heavenly

the spa was also stunning

- plenty of sunbeds around the two good-sized pools - room and communal areas were very clean - spa treatments

spa was locked on sunday and because of my schedule i didn't get a chance to use the jacuzzi and

booked this hotel as it had spa facilities so in the event of a rainy day we could use it

all was perfect but one could see the issues: - suspended ceiling in spa area was loterally moving

i wanted to use the spa but it was closed because of covid restrictions.

spa still closed ( covid ) but offering massages one of the best massages i have had

there was, what looked to be a well stocked gym and spa with plenty of beauty treatments on offer at a good

spa closed people booking sunbeds from 7am so limited availability when you tried to get a bed

whole hotel gives you everything you need, beach, pools, gym, spa and enough restaurants

-facilities modern clean and up to date - entertainment at night fabulous sunset views from the bar where you

was surprised that sauna and spa area pools were not included in already high price of the room

the complementary chocolates and spa access were a nice touch

the spa was closed

spa and pool area and closeness to la caleta.

in the spa people using sauna etc naked

spacious bedroom, with a comfortable bed and a large bathroom

prices for the spa treatments were affordable

use some digitalization for booking tables at the restaurants, haircuts and massages at the spa center

were rude, spa facilities were awful, we spent all out time in the hotel next door - sheraton, which had a

receptionist, bed covers not changed with hair still there, and poor communications of how the spa facility

the trash bins are hard to find and not enough in the spacious room like this one

we travelled with tenager and 11y old and spa gym michellin resturants and rooftop is adult only

we had a relaxing afternoon in the spa and wellness centre

everything. the spa and pool are my favourite

we book a massage through the app and when we got to the spa they said they had no record of it

i highly recommend to visit spa and to get deep tissue massage from carmin

really lovely staff, pools , spa and treatments were very high quality.

the spa is lovely and really good massage

the spa was exceptional as were the treatments

fantastic restaurants, pools, spa and gym

the spa was not available during our stay, which was a bit disappointing

there was no spa and there was no info about it on the website

clean and cosy room, fabulous views from any point of the hotel, nice breakfast, very delicious homemade dinner

you will find a parking there and some area for spending time (like swimming pool)

pool to be warmer

the spa was a haven of relaxation, and the infinity pools were perfect for watching the sunset in

the hotel facilities are fantastic: 2 main pools, a jacuzzi, the spa was great (with the lovely marina) the

spa facilities are amazing and the massages are to die

from the spacious rooms, to be phenomenal decor, to the wonderful services and the amazing spa facilities,

the lady at the spa was lovely and extremely helpful and accommodating

spa is closed for 2 days per week and the team here are not always as great as the rest of the team

we had a 2 bed villa with pool and it was great to just relax and it be quiet

the best menu was the room service menu but that ment having to eat in your room

the kitchen was exceptionally well equipped

the breakfast was exceptional fresh and varied

i will definitely recommend this place for a relaxed go-away weekend (especially the spa facilities)

spa was really amazing and clean

far the best place i have ever stayed, everything you can ask for in a place , a private pool , spa and gorgeous

cute spa facilities that were available after reservation

fortunately, the spa centre was just opposite our villa and we enjoyed using its facilities daily

rooms were very clean, spacious and recently refurbished, good size balcony with amazing views of the mountains

the spa area is a bit dated.

the build was beautiful, spa pool excellent, tranquil and peaceful a lovely stay for a few days

it also have a spa which unfortunately we did not have time to enjoy

we did some sightseeing, made use of the hotel's spa and had a lovely dinner there

the general information was that the use of the spa facilities was included in the prestige rooms but this is

my husband used spa and said it was great

- wonderful pool temperatures never felt cold - spa is very nice - all the staff extremely helpful, professional

the spa treatments were top notch

there is the gym and spa facilities

view, sweets, spa and swimming pool area

spa massage was not very good.

we were also given free 1 hour spa vouchers, which we didn't expect

hotel with spa and infinity pool

spa was a wonderful experience

the spag bol & chicken tenders were cooked to perfection and had me in a chokehold

the spa facilities were outstanding beautifully maintained, relaxing, and one of the highlights of

rooms were spacious and beds super comfy

for the last 5 years as a great place to chill out and backround music playing along with the spa awesome

room was spacious and stylish with great views

confusion regarding the spa facilities

spa is not worth visiting

facilities and especially the spacious suite and value for money

spa was closed!

and very cheap, hotel staff were all lovely and friendly, clean pools, activities for family, spa was beautiful

the spa treatments are also incredible and cynthia was amazing

clean, nice big rooms, beds for the kids were good size

had a great view of the sea, port, coast line and golf course

all family members have to finish their drinks before someone goes to the bar for refills only them to have to

clean, nice big rooms, beds for the kids were good size

spa use is not included

there is also a relaxation spa with is a great addition

the spa and restaurant will open in a couple of weeks and i wish i could have tried that

we wanted to visit the spa or gym but could never get in as they are available from 10am to 6pm

breakfast was amazing

there is a lovely private spa , for who loves massages

had a massage in spa with denise it was exceptional

big bathroom with spa bathub, excellent water pressure

breakfast area, lovely staff at reception, good location (amazing sea view), good spa area, good bed, big size

our room was clean & very comfortable & the spa was wonderful

the spa is great, with a sauna and a jacuzzi

fantastic food & spa facilities which was great after a long day hiking

breakfast nice big room with comfy bed beer on draft smart tv nice spa which was cheap to use i was leaving at

enjoyed the relaxing spa facilities

the hotel has an enjoyable spa and a great restaurant

spa could open a little later

beautiful and calm place, relaxing spa area, very friendly staff

great spa food catered well for vegetarians staff were really nice good breakfasts

the spa and gym are part of the package and are a very nice treat

great place with spa wellness and delicieux restaurant

food was a little over priced and the 25 access fee per person to the spa was a spoiler to an otherwise

a number of pools to use, excellent spa and gym

gym and spa are great and the food can't be faulted

it was busy so everything had to be pre planned and booked. spa and restaurants

the spa was stunning and the beautician who did my facial was excellent

staff the facilities, the breakfast, the swimming pool and the room everything was excellent

few minutes drive away from the south airport, in between small fish villages and offers free parking (therefore

has small parking space, take rental car anyway parking is manageable outside on street

wifi was also included

excellent breakfast