fantastic pool, generous room and very, very helpful and welcoming staff

town but the great thing about it is that with a 5 minutes walk you are in heart of restaurents , bars and

the only issue is that there is no bar or kitchen so u are not able to eat at the property

we were there, there was no food service or bar at the hotel at all, all the food and drinks we had to either

the roof top bar was closed

spa very good

nice spa facilities great buffet breakfast friendly staff

the spa was world class, my only poitive feedback, was the food was not amazing, the breakfast fabulous

too quiet and pool bar closed.

loud dj and pool party they had on sunday ( believe this was just for a private wedding group) that the codex

spa and reservation only restaurant fill up quickly so be sure to reserve/coordinate at time of

we also had a massage at the spa which was very good

the staff was great, from the front desk to the house/room keepers, the shuttle staff and the kitchen service

loved the beach club and the food at the beach club and pool bar

place to spend holidays with small kids

beautiful spa with a cold dip and giant relaxation area

the water park is great

kids' club was awesome, as were the staff who worked there

if you don t have kids don t go there hotel need to be refurbished big time

luckily, we are more pool-goers anyways

got sick the first day from eating something or drinking an iced drink at either restaurant or bar pool, so the

my 4-year-old son obviously had a blast at a pool

kids loved it

the magic show was the best for having kids be engaged and watching every movement

side of the resort was great for the kids

we really enjoyed the spa and watersport activities

the spa was smelly

we also visited the spa and really enjoyed it

the services at the spa were ridiculously overpriced

the spa & hydro massage therapy was very pleasant and staff was exceptional

the spa was exceptional as well

she booked us a cabana, a romantic diner for two and spa and massage

breakfast buffet, the bedroom size, the bed quality and the spa service

the swimming pool at the top terrace and the quality of the service of the people was amazing and always taking

the food restaurant was ok, a lot of choices very good at the breakfast buffet

the spa staff was not available on some afternoons because they were in training sessions

pool was a little cooler than i m used to in mexico but it only took a couple minutes to adjust

and also there was a wedding and because of the wedding there was no room service but you still needed to pay

room service, the min bar only has two cans of beer, two cans of water and two cokes

there wasn't much entertainment during our stay at the resort, that would have beem -the wifi our whole stay

been making it a priority to hire highly trained staff and improve their amenities, restaurants, spa services,

we had to go to the bar for our own drinks 2 days in a row

the food at the restaurant next to the bar was just ok

the pool the beach, the ambiance

staff, service, food, amazing rooms, the pool and the beach are stunning - perfect music and art set the vibe

the massage at the spa was dissapointing for the price

breakfast buffet too expensive

hostess at breakfast restaurant not very kind person

there should be a kids pool area

yoga, lazy river, kayaking, swimming in the ocean and laying out on the beach and by our pool

-: the spa is very very

the pool and the beach were great, but service and the food were horrible

good gym

breakfast is top notch, buffet you have a bit of everything highly recommend

quality of the food in a la carte restaurants was good excellent breakfast

renee at catina restaurant was an amazing waiter, all of our butlers were really great, the gym was good

had breakfast in the room on the terrace

texting the butlers when we wanted our complimentary coffee delivered and room service was a delight

one of the butlers, and cesar at the adults pool were the absolute best

breakfast was wonderful

to sign tabs all the time even when the meal was included like breakfast just so they could ensure tips for

especially the staff at the tree top bar - christian, ruben & fernando- were extremely nice, helpful and they

this is a super special place whether for families with little kids or couples seeking quiet and refuge

only issue we had was with our private plunge pool

the only time this was a real issue was ordering room service

of restaurants, pools and bars

pool loungers were terrible

large complex with many pools and chairs so no fighting for a spot to relax!

hit and miss wifi

the kids liked the desserts

the spa is exceptional

setting, lovely facilities, great spa experience

at least in 2402b spa was great beach guys were good

well, the kids wanted more sun

like the room, the pool, breakfast at la casona, nice dinner at the italian restaurant, the staff was very nice

there is a gym and spa on the property

there is a gym and spa on the property

i preferred this hotel pool and beach set up over the riu palace next door

my elderly father had fallen ill and i asked for a late check out to have him rest a few hours longer before

kids were entertained

the views were amazing, the spa was heavenly, and the beach was breathtaking

was great, staff at grill and pool area were all friendly and accommodating

day we arrived we found it hard to find a lounge chair at the pool since so many people had saved chairs and

the service at the pool was spotty

great service kids friendly and great food and staff

i had to call the hotel from my cell phone to get to room service

the pool area looked like a waterpark full of kids

pool was wonderful and the beach was pleasant

only issue we had as a big family with kids was having to eat dinner at the restaurants so late, because of the

the food, pools , activities, breakfast

spa didn t reply to requests

wifi was a little inconsistent, but overall very good.

the mini bar had 4 opened drinks still in there and hadn't been restocked

3 pools, 9 restaurants, super king beds, 24/7 room service, cafe - what is not to love, the taco bar was

no room service, & only limited cold snacks available after