fantastic pool, generous room and very, very helpful and welcoming staff

town but the great thing about it is that with a 5 minutes walk you are in heart of restaurents , bars and

the only issue is that there is no bar or kitchen so u are not able to eat at the property

we were there, there was no food service or bar at the hotel at all, all the food and drinks we had to either

the roof top bar was closed

this is a super special place whether for families with little kids or couples seeking quiet and refuge

the food, views, service, architecture, spa, gym

especially the staff at the tree top bar - christian, ruben & fernando- were extremely nice, helpful and they

only issue we had was with our private plunge pool

to sign tabs all the time even when the meal was included like breakfast just so they could ensure tips for

nice spa facilities great buffet breakfast friendly staff

the spa was world class, my only poitive feedback, was the food was not amazing, the breakfast fabulous

spa very good

location, food, pools, great for kids

the best, longest sandy beach, largest pool complex, gorgeous landscaping

spa and reservation only restaurant fill up quickly so be sure to reserve/coordinate at time of

we also had a massage at the spa which was very good

really enjoyed the relaxed vibe, the different pool spaces, the beach property just 15 minutes from the main

breakfast was satisfactory

loved the beach club and the food at the beach club and pool bar

the spa staff was not available on some afternoons because they were in training sessions

no room service

room service, the min bar only has two cans of beer, two cans of water and two cokes

breakfast was very little, food was hit and miss and we struggled with language barrier

hear the birds chirping and it was relatively quiet and not overrun with too many guests or loud kids

beautiful spa with a cold dip and giant relaxation area

the team from the pool and amenities where always trying to help

just more attendance in kids area at the balinesa area.

one of my new favourite places and definitely for my kids too

restaurant was bad, the pool outside our room wasn’t maintained enough and there were always kids in the adults

got sick the first day from eating something or drinking an iced drink at either restaurant or bar pool, so the

the family pool was perfect for our kids who are not very confident swimmers yet

gym may need an upgrade in treadmills but overall has good equipment and space for exercises

the magic show was the best for having kids be engaged and watching every movement

the upgrade of family selection is worth it for room service if you have kids

the spa was nice for a relaxing massage

food was great. staff helpful and happy. spa massage was very good!

daily fresh seafood at boteca. water sports included. friendly staff. spa staff.

we also visited the spa and really enjoyed it

the services at the spa were ridiculously overpriced

been making it a priority to hire highly trained staff and improve their amenities, restaurants, spa services,

many other hotel resorts, the music is played too loud around the pool

the food at the restaurant next to the bar was just ok

and pool were excellent

is not enough staff in the pools, in the bar and the venazu restaurant for breakfast, the service is slow

she booked us a cabana, a romantic diner for two and spa and massage

breakfast buffet, the bedroom size, the bed quality and the spa service

the spa was exceptional as well

although the space was separate for secrets and dreams, you could still hear kids and run into them in common

preferred at floor 8, jose joya at 6; amairini at coffee station and nereyda at the world cafe breakfast

-: the spa is very very

quality of the food in a la carte restaurants was good excellent breakfast

good gym

room service food was terrible.

lovely infinity pool with spectacular view of the pacific ocean

the massage at the spa was dissapointing for the price

breakfast buffet was too expensive

that they try to charge you for any extra (like specific cabanas on the beach or classes at the gym)

food and drinks at the restaurants and at the pool is extremely expensive

there should be a kids pool area

uncomfortable pool lounge chairs and variety and quality of the food was lacking.

the plastic pool and beach chairs are soooo uncomfortable and people reserved chairs for hours without using

the location was great. the bar staff are wonderful and activities staff are great too.

the wifi in our our room was not strong enough and we were losing the signal so we missed out as the

in the main lobby and bar area while we were there was a minor inconvenience

breakfast was wonderful

is a little pricey but you do get what you pay for, although i did think the breakfast buffet was a little too

the pool was great

texting the butlers when we wanted our complimentary coffee delivered and room service was a delight

one of the butlers, and cesar at the adults pool were the absolute best