the spa staff was not available on some afternoons because they were in training sessions

the pool service

the food and drinks at the beach bar were also great, with another set of excellent staff

the buffet was a bit shabby when it came to the options (dinner) i never had the chance to try breakfast or

and some servers at the breakfast and dinner

not having wifi available in the rooms was unusual

didn t like the charge for a safe wifi needs much

the parking beside that everything was great

poor wifi.

nice to have the salad bar for lunches

spa and reservation only restaurant fill up quickly so be sure to reserve/coordinate at time of

we also had a massage at the spa which was very good

pools and aquapark for small kids

the breakfast buffet was a bit better but the quality of juventino is terrible, and there is no fresh

there was a blackout for several ours are which caused the water slide don't work, also the kids zone

at least in 2402b spa was great beach guys were good

setting, lovely facilities, great spa experience

the spa is exceptional

if you aren't interested in that don't take a welcome breakfast

queue for breakfast could be better managed.

there is a gym and spa on the property

the kitchen was well equipped except the coffee maker was only for 2 cups and we had a tough time

there is a gym and spa on the property

kids were entertained

that there was no room service. and the coffee maker was dirty

the views were amazing, the spa was heavenly, and the beach was breathtaking

kids had fun

pool chairs were always taken with towels, even though there was only 15-20 people in the pool.

the service at the pool was spotty

with a special compliment to ana our housekeeper who was meticulous, gracious and helpful, to the pool consierge

right on the ocean! lots of pool space and lots of dining room.

only issue we had as a big family with kids was having to eat dinner at the restaurants so late, because of the

view was nice size of room was nice as well and staff that runs room service is very polite and

at the bars, at breakfast, in the restaurants and the cafe, all of them were amazing

wifi didn't work, food below average, line up for reservations at a la carts, horrible check out

spa didn t reply to requests

the taco bar by the pool was great! love the set up of all the restaurants like a strip mall.

need to supply a few rubber mats around the pool area especially

friendly employees, great food, snack bar had a good variety, nice beach, pools were

it would be nice to have an adults only pool area and restrooms near the pool.

to share about the mexican culture, with a lot of dancers, the hot tub that is included in the spa services,

kids club was really limited so we ended up not putting our kid in there

it was hard to get a server at the pool or beach area

i appreciate the availability to grab food specially with small kids

kids pool is fantastic friendly staff great food

cleanliness, room with private pool

breakfast and lunches were identical in only 2 opened restaurants (total 3 are on site

pools are small, basically for kids or to stand there

the waiter with the hat on the pool was very nice and attentive

to name a couple, felix, the pool concierge, and jorge, a waiter at the pool and lemongrass restaurant, were

spa service was good

com and i didn t have any discount at the hotel spa or any other advantage for had doing it through booking

the food at the buffet, breakfast and dinner was luke warm--italian night at the buffet was an embarrassment,

the staff were very kind, i liked being able to swim in the pool and also walk right to the beach

good for kids.

the spa day. the employees in the spa.

the room service box was dirty and broken because it didn't close

wifi internet was very slow in the rooms

at the 7th bar there was an older gentleman who always questioned when we asked for drinks

breakfast buffet and variety of daily menus.

-: the spa is very very

good gym

breakfast is top notch, buffet you have a bit of everything highly recommend

room was on top of the bar with shows every night

gertting wifif was a whole

the wifi in our room would always cut off at night around 9p and resume after 8am

kids club was exceptional, rooms were clean, spectacular staff, gorgeous pool, loved the beach

the infinity pool was beautiful with great pool and bar service

kids club was exceptional, rooms were clean, spectacular staff, gorgeous pool, loved the beach

the infinity pool was beautiful with great pool and bar service

clean. large pool

also the bar options could have been a little bit better for claiming to be a premium all-inclusive

been making it a priority to hire highly trained staff and improve their amenities, restaurants, spa services,

the decor , the details , the food , the fabulous breakfast buffet , the beach ....

the somewhat too loud music at the pool ...

pool and beach are great for kids

many other hotel resorts, the music is played too loud around the pool

spa was great!

the spa and hydrotherapy was nice

if you wanted wine you could call room service but then you had to have it opened as there were no spare wine

the food is okay, the breakfast buffet is the highlight with many options and several truly delicious mexican

the kids club is a great option for the children, they have a lot of fun

+ beach + spa

the spa charged me for cancelled services

clean, staff, ac the spa and overall the private beach!

check out, another guests spa bill was added to our room

the shuttle buses cost 40-100$ (pesos only by the way) (they don’t like usd) so be prepared to

beautiful spa with a cold dip and giant relaxation area

food in one restaurant was bad, the pool outside our room wasn t maintained enough and there were always kids

restaurant was bad, the pool outside our room wasn t maintained enough and there were always kids in the adults

just more attendance in kids area at the balinesa area.

if you don t have kids don t go there hotel need to be refurbished big time

the view from our room over to the sea was awesome and the pools were lovely

pool, cafe, and access to the ocean were nice.

proximity to the pool and ocean

they charge for valet parking and don't tell you you can park on the road in front

the pool and ocean were a hop, skip from the lobby

the spa was exceptional as well

she booked us a cabana, a romantic diner for two and spa and massage

breakfast buffet, the bedroom size, the bed quality and the spa service

it was great but the food was just ok and the pool service wasn't great

wasn t actually adults only my room wasn t clean upon arrival food was terrible most of the time drinks

daily fresh seafood at boteca. water sports included. friendly staff. spa staff.

we really enjoyed the spa and watersport activities

the spa & hydro massage therapy was very pleasant and staff was exceptional

the spa was smelly

the services at the spa were ridiculously overpriced

the magic show was the best for having kids be engaged and watching every movement

selection has a great pool and poolside food options

felt crowded everywhere, the pool lounge beds were always full - people would wake up early to save them with

gym may need an upgrade in treadmills but overall has good equipment and space for exercises

pools close at 8 ( sunset is around 9) only open pool is quiet (adult) pool which has music blaring

spa very good

the spa was world class, my only poitive feedback, was the food was not amazing, the breakfast fabulous

nice spa facilities great buffet breakfast friendly staff

amenities, nice pools with very comfortable pool beds, great for families and adult only

no ac in lobby/most restaurants. no purified water/ice easily accessible pool music not great.

our suite was spacious and we loved all of the little extras - borrowing a beach bag, sun loungers on the

great place to get away and relax. spa is awesome!!

also, make sure you do a day at the spa because i did a massage and a facial and it was amazing

say enough of the rooms , staff , food if you want to relax , avoid the noise , masses , crowded pools and feel

the pool area was excellent and the food was good

spa wasn t heated.

breakfast was provided for the whole family (including kids)

huge room, beautiful shower, room service

more food options in your bar would have been good

pool was in the shade most of the day.