uncomfortable pool lounge chairs and variety and quality of the food was lacking.

no where for kids to swim after 6pm other than the ocean

of restaurants, pools and bars

should have better wifi. needs fridges in rooms.

by far breakfast was the best, omelettes and fruit...water views and good seating options

at least in 2402b spa was great beach guys were good

the spa is exceptional

setting, lovely facilities, great spa experience

the bar has no drinks other than margaritas and the sort no cocktails at all

breakfast was excellent

there is a gym and spa on the property

full kitchen and super market 8 minute drive away

that there was no room service. and the coffee maker was dirty

my elderly father had fallen ill and i asked for a late check out to have him rest a few hours longer before

kids were entertained

the views were amazing, the spa was heavenly, and the beach was breathtaking

junior suite should have two chairs and a kitchen

great service kids friendly and great food and staff

throughout was impressive; my room was always impeccably tidied, nice amenities, great wifi

kids had fun

the pool area looked like a waterpark full of kids

snack bar has the same food every day

the food was great, the pool side dancing was so fun and the views to die for

very big hotel. large pools, kids pool and adult only pool. bar everywhere and great service

the food, pools , activities, breakfast

spa didn t reply to requests

the wifi didn't always work well so the app was useless

no kids around

it would be nice to have an adults only pool area and restrooms near the pool.

no room service, & only limited cold snacks available after

to share about the mexican culture, with a lot of dancers, the hot tub that is included in the spa services,

and ended up with 3 beds (as a solo traveler) as my original room was on the ground facing the parking lot where

older kids would have liked more options for slides in deeper pool

there is no room service and they can't even send you a bottle of water or anything to your room

some bar tenders were rude or really bad humor

the spa staff was not available on some afternoons because they were in training sessions

the bed was very comfortable, big room and the pool and snack bar were perfect

our neighbours had ordered room service the last few days for dinner

same restaurant for breakfast and dinner and a beach bar open for lunch

a horrid smell was coming from the cabinet under the kitchen sink, similar to raw sewage

we also had a massage at the spa which was very good

spa and reservation only restaurant fill up quickly so be sure to reserve/coordinate at time of

additionally the food was always over cooked, even my kids didn't want to eat the dry pancakes and waffles,

experience with small kids wasn't ideal - food was so so, sea entrance is not good for toddlers

thermal water in basically every pool, the lazy river and kids area

cleanliness, room with private pool

breakfast and lunches were identical in only 2 opened restaurants (total 3 are on site

pools are small, basically for kids or to stand there

the waiter with the hat on the pool was very nice and attentive

to name a couple, felix, the pool concierge, and jorge, a waiter at the pool and lemongrass restaurant, were

spa service was good

com and i didn t have any discount at the hotel spa or any other advantage for had doing it through booking

the food at the buffet, breakfast and dinner was luke warm--italian night at the buffet was an embarrassment,

the staff were very kind, i liked being able to swim in the pool and also walk right to the beach

good for kids.

the spa day. the employees in the spa.

the room service box was dirty and broken because it didn't close

wifi internet was very slow in the rooms

at the 7th bar there was an older gentleman who always questioned when we asked for drinks

breakfast buffet and variety of daily menus.

yeah, they r breakfast it was good i like it everything you guys

the only adult pool is an oversized hot tub that is too hot to spend much time in on warm days

piaf (adult only) was our favorite restaurant, and lucca was second with kids

great pool and swim up bar

t overly large), pool deck did a nice job spreading people out around a large area

clean. large pool

also the bar options could have been a little bit better for claiming to be a premium all-inclusive

spa was great!

the spa and hydrotherapy was nice

and with lack of beach seats, the smoke that is coming from the pizza place is affecting the kids pool, too much

) in the only bar they had it the bartenders would act like they didn t know what i was talking about

all the restrooms are super clean, the service is amazong, the pools are very nice and big, kids areas are very

+ beach + spa

check out, another guests spa bill was added to our room

clean, staff, ac the spa and overall the private beach!

the spa charged me for cancelled services

bikes- competitors are $11 for a full 24 hour period and much better bikes your drinks at the bar are the worst

proximity to the pool and ocean

they charge for valet parking and don't tell you you can park on the road in front

the pool and ocean were a hop, skip from the lobby

the view from our room over to the sea was awesome and the pools were lovely

pool, cafe, and access to the ocean were nice.

-: the spa is very very

restaurants were closed, not enough chairs at the pools, coffee bar is open until 10pm but stops serving coffee

good gym

lovely infinity pool with spectacular view of the pacific ocean

i would have liked self-serve snacks by the pool

been making it a priority to hire highly trained staff and improve their amenities, restaurants, spa services,

the lunch menu at the adult pool was a little limited

the buffet breakfast is pricey at about $40 pp but you can order a la carte, which they don't immediately tell

breakfast does not have a very attractive menu and everyday they were playing brazilian music

complete dream, so comfortable, amazing staff, beautiful adult pool overlooking the beach

beautiful spa with a cold dip and giant relaxation area

the water park is great

food, all the restaurants are simply amazing, nice kid s pool area, good evening shows, beautiful rooms, comfy

kids' club was awesome, as were the staff who worked there

they said i have to pay extra for the kids

the spa was exceptional as well

she booked us a cabana, a romantic diner for two and spa and massage

breakfast buffet, the bedroom size, the bed quality and the spa service

it was great but the food was just ok and the pool service wasn't great

wasn t actually adults only my room wasn t clean upon arrival food was terrible most of the time drinks

daily fresh seafood at boteca. water sports included. friendly staff. spa staff.

we really enjoyed the spa and watersport activities

the spa & hydro massage therapy was very pleasant and staff was exceptional

the spa was smelly

the services at the spa were ridiculously overpriced

the magic show was the best for having kids be engaged and watching every movement

selection has a great pool and poolside food options

felt crowded everywhere, the pool lounge beds were always full - people would wake up early to save them with

gym may need an upgrade in treadmills but overall has good equipment and space for exercises

pools close at 8 ( sunset is around 9) only open pool is quiet (adult) pool which has music blaring

also, make sure you do a day at the spa because i did a massage and a facial and it was amazing

our suite was spacious and we loved all of the little extras - borrowing a beach bag, sun loungers on the

great place to get away and relax. spa is awesome!!

would be great if there is a walkway through the golf course to get to the beach club

the pool is amazing, the food is great and the location is perfect

spa wasn t heated.

the excellent breakfast , location and swimming pool.

there was also a restaurant and bar on the rooftop

free laundry services

he met me in the middle of the parking lot

nice gym and spa area, although the jacuzzi did not work well

the food was very good and the spa was awesome

we visited the spa and all but one restaurant on the property

spa was great, but i feel like given the price of the services, i expected some more amenities

the spa was wonderful, on- site dinning very good, we enjoyed las casitas beach front

the spa was completely closed when i arrived and i didn't see that posted on the website

wifi was sporadic and often not available in the rooms.

advertised free wifi and there was one, but it was not very reliable

every room on the east facing side would not be completely annoyed) third, no real restaurant and bar that s

wait staff and bar staff and housekeeping staff fantastic . entertainment team awesome.

kids club was limited

liked the kids pool area, friendly staff, food was okay, and the location of the hotel

the rules they have for the pool and kid area are so stupid they sell floaties but the kids can t wear

we especially like the omelet bar, the pineapple and yogurt

liked the kids pool area, friendly staff, food was okay, and the location of the hotel

massage therapist, at bay breeze spa , samantha, was absolutely amazing 10/10

spa was good but could have had a bit of music while getting the messages

spa was great and the staff one of the gardners roberto was great with the birds and the grounds

loved the spa massages

property, exquisite landscaping, wonderful layout, separate quiet adult pool/spa area, beautiful views

nice spa facilities great buffet breakfast friendly staff

the spa was world class, my only poitive feedback, was the food was not amazing, the breakfast fabulous

spa very good

pool, the lobby, the room, and most of all the beach, it was just perfect

from the grand, elegant lobby to the beautifully manicured landscaping and pool areas, the property was very

and adult section, plenty of space

no management in sight, staff stretched paper-thin, and not a spare poolside or beachside seat to be found

the spa became a kiddy pool and was the same color as milk

we like the spa too with a jacuzzi, a sauna and a steam room that was a plus

weak wifi. accessible better through facebook

spa was closed all week

down alcohol, to the point its undrink able, spa was mediocre, the food felt very salty, the asian restaurant

the spa is also nice

the view from my room, the chula vista breakfast buffet, wifi

not enough chairs around the pool