the hotel was also nice, good room with a nice big bed, lovely rooftop terrace and nice (small) pool

- bright room - comfortable bed - small nice gym

wifi was very slow at times and didn t work on the last day

wasn't able to get some work done because the wifi didn't work well

we also had laundry service done for a great price

there was no restaurant or pool

the pool and the view

place is very nice, the pool is very good and refreshing and it is very close to nice area of the atitlan

spa was out of action, you had to pay for the sauna

i had my laundry done and they lost 2 of my favorite garments

views, kid staff, private boat launch, great location, informational, free kayaks, free breakfast

amazing view of the lake and the morning serenade of the birds. great breakfast area.

), use the canoes and there is also a laundry service

there's also a very spacious kitchen if you wanna make your own food

wifi was also slow

nice communal kitchen

it's a little walk out of town (10 min) and yoga/gym has more potential

they were all welcoming and helpful- we used the laundry services, massage, sauna, and airport shuttle, we

truly lived up to its name ud83cudf31 the beds were super comfortable and i also loved the spa style bathrooms

they have a spa although the front desk staff didn t say anything about it

the breakfast must be the most photographed in guatemala

view from the bedroom as well as the upper floor where the living room, kitchen and balcony is located is just

we had two rooms, each with their own bathroom and we also had a kitchen and a private sitting out area

spa was not 100% functional and sometimes food would take too much time to arive

views, lovely staff, great spa massages and treatments, friendly atmosphere and mostly quiet and

stayed for 4 nights in one of the domes which look beautiful in the pictures and are nice and spacious inside

steps away from the pool, jacuzzi, restaurant, etc

2 out of our 3 days here the power, wifi, fans, showers and sinks go out frequently for hours even though the

great for solo travelers - the lakeside bar is fun but relaxed, live music and good food, staff from all over

had no wifi for the first night and then the second night only by the kitchen in the common area

friendly staff, beautifull location and nice breakfast

loved the beach bar and views from bar. staff were lovely also. ping pong table was a nice touch

i loved the parking spot and all the facilities

the first one should be earlier so you have time to have breakfast and digest it a bit before the 2nd yoga

there is no breakfast provided and/or available in the morning

breakfast is provided at a low cost and is delicious

the view is really amazing!! nice breakfast

at breakfast the restaurant informed us they had not been shopping and had only eggs

they also have a nice heated pool

on top of everything, i would be remiss not to mention the pool or the breakfast, which were huge selling points

i looked forward to coming home each night and relaxing in the pool and room

room was beautiful and we had a good time at the pool

and the breakfast was sooo good

amazing breakfast and great drinks, very helpful staff, and location is very quiet but still only a

the restaurant,more like a bar actually,is a treat too for the view

good wifi, hot water

breakfast was amazing every morning and dinner was so great too, definitely do it

the views from the rooms and the bar are just amazing and you could spend all day looking out at the lake and

the pool is fantastic for kids

wifi a bit patchy in the room.

also no wifi

wifi in the bedrooms didn t work while we were there so it was inconvenient to have to walk down

outstandingly managed property with a large span of gardens, a great swimming pool, and breathtaking beach from

also there are spa treatments like sauna, massages, hot tubs and swimming stops

there ir a bar close and the music is too loud until late.

however,the bar is opened til 9:30 p

oh and the wifi is great throughout

the wifi can be spotty at times

the wifi was satellite but didn t work except for from a few specific places.

we loved sitting in the outdoor kitchen, which was very well stocked, unfortunately it was too windy and cold

the outdoor kitchen was perfect

the kitchenette is not particularly usable unless guests plan well in advance, as the property is quite

lee and elaine will let you do a load of laundry in their washer

english is main language as bar area staffed by travelling volunteers

felt like we were being treated like kids queuing for a school meal

the family dinners are a must :) laundry service is good and fast (external lady)

lack of wifi but also appreciate the opportunity and intention to stay offline and be present

wifi only in a common area and was not too realiable

the ease of parking was also great

play area for kids

lunch / bar is rather expensive

pool w/slide

kids crying in the morning

the pool had great views of the lake

there is great wifi throughout the grounds

free car parking

have loved to use the pool but it was pretty cold

however you can also benefit from it and enter the hotel's cafe and bar not being a

there is no spa in the hotel. and the low-level massage by an external source

this hotel was favorite for our kids, because pool was very nice, they could walk the gardens and also interact

pool was very warm

kids running around playing in pool after hours

room service was also not good

private beach, excelent view, the spa it is clouse becouse covid, the food it is excelent,

the wi-fi is strongest in the lobby, bar and common areas at the center of the resort

bathrooms and kitchen could use some updating

suites have kitchen, bbq, fridge and balcony

peaceful clean room, pool, and direct access to the lake was fantastic

nice garden and own patio and access to spa (paid)

did not try spa at all but nice touch

lively garden, very nice staff, spa services, restaurant

the gardens was beautiful and the spa services were very nice

very well located and it has free parking.

you can hear tv from the bar in the lobby, all conversations

spa and massage services are top notch

the spa was a plus

the spa is a real treat with the waterfall and sauna and the staff were all so helpful and lovely

we loved the spa tubs with hot spring water

the spa was nice and relaxing, clean and warm

large room with balcon quiet at night good place for family with children pool

the water in the pool was very cool, almost cold

wifi was a bit slow and kept dropping out but that may the case for the whole area.

lovely pool

the pool area is sheltered from wind and it s pretty quiet in the rooms

swimming and spa pools both

pool and spa great. comfy bed. generous breakfast.

stylish decorations, comfortable beds, clean, nice pools for the kids, nice familyf riendly place

garden, big cold pool (for me the temperature was great, very refreshing) and a smaller warm one

and finally zero rules for noisy kids to the swimming pool, impossible to rest

the included breakfast with our stay, the beautiful property, security of the compound; everything was more

lack of breakfast options

garden, the views, the swimming pool, the decor, the hacienda style, the kiaking, the location, the breakfast,

bar and dining area

the road on one side is very loud with motorbikes, kids, shouting