spa was out of action, you had to pay for the sauna

the hot water was not that hot and the wifi doesn t work that well.

the wifi also did not work at all in the rooms, this could be due to fact our room was at far end so

i think the stuff should tell that everyone during the check in and also the wifi passwort

breakfast was tasty and often included 3-4 options

parking space is limited

advice you to book at the door and not online (50q at the door, 70q instead) the laundry service is 5q so good

and helpful, and it has everything hammocks, books, a restaurant, shuttles to different towns, wifi, the sound

there's also a very spacious kitchen if you wanna make your own food

there is a big shared kitchen (only vegetarian cooking allowed), a yoga platform/gym and the most adorable wood

wifi was a bit patchy, but i could hotspot on my phone fine

the location is 2 blocks from main street , car parking, good breakfast, comfortable beds

wifi is not even bad, its nonexistent

pool was so small

the pool is not for lounging around

place is very nice, the pool is very good and refreshing and it is very close to nice area of the atitlan

there was no restaurant or pool

the pool and the view

truly lived up to its name ud83cudf31 the beds were super comfortable and i also loved the spa style bathrooms

they have a spa although the front desk staff didn t say anything about it

the breakfast must be the most photographed in guatemala

view from the bedroom as well as the upper floor where the living room, kitchen and balcony is located is just

we had two rooms, each with their own bathroom and we also had a kitchen and a private sitting out area

spa was not 100% functional and sometimes food would take too much time to arive

views, lovely staff, great spa massages and treatments, friendly atmosphere and mostly quiet and

stayed for 4 nights in one of the domes which look beautiful in the pictures and are nice and spacious inside

steps away from the pool, jacuzzi, restaurant, etc

2 out of our 3 days here the power, wifi, fans, showers and sinks go out frequently for hours even though the

the first one should be earlier so you have time to have breakfast and digest it a bit before the 2nd yoga

wifi is ok - video might need to be off on zooms though

breakfast is available but opened too late for us since most of the touristic activites start quite

breakfast is provided at a low cost and is delicious

breakfast options very limited to non-existent, wifi only in reception area, staff not on site all

wifi only works in the lobby

8 person dorm room was furthest from the common area and the wifi didn t reach the room

friendly staff, great amenities like yoga and free breakfast

friendly staff, beautifull location and nice breakfast

loved the beach bar and views from bar. staff were lovely also. ping pong table was a nice touch

they also have a nice heated pool

on top of everything, i would be remiss not to mention the pool or the breakfast, which were huge selling points

i looked forward to coming home each night and relaxing in the pool and room

room was beautiful and we had a good time at the pool

and the breakfast was sooo good

amazing breakfast and great drinks, very helpful staff, and location is very quiet but still only a

the restaurant,more like a bar actually,is a treat too for the view

good wifi, hot water

breakfast was amazing every morning and dinner was so great too, definitely do it

the views from the rooms and the bar are just amazing and you could spend all day looking out at the lake and

also there are spa treatments like sauna, massages, hot tubs and swimming stops

fast same day laundry everything is good

oh and the wifi is great throughout

no wifi in room

wifi is a bit slow in the rooms

the pool is fantastic for kids

wifi a bit patchy in the room.

also no wifi

location near the docks, the hotel grounds are beautiful, there's a swimming pool, kayak rental

outstandingly managed property with a large span of gardens, a great swimming pool, and breathtaking beach from

the wifi was satellite but didn t work except for from a few specific places.

we loved sitting in the outdoor kitchen, which was very well stocked, unfortunately it was too windy and cold

the outdoor kitchen was perfect

the kitchenette is not particularly usable unless guests plan well in advance, as the property is quite

lee and elaine will let you do a load of laundry in their washer

english is main language as bar area staffed by travelling volunteers

felt like we were being treated like kids queuing for a school meal

the family dinners are a must :) laundry service is good and fast (external lady)

lack of wifi but also appreciate the opportunity and intention to stay offline and be present

wifi only in a common area and was not too realiable

the wifi was not reliable from the second floor where my room was located

staff is really helpful and our kids had lots of fun interacting with them

attention , parking

beautiful location, breathtaking views. new pool and additional rooms added.

the staff was helpful with setting up a jetski rental for myself to take my kids

there is no spa in the hotel. and the low-level massage by an external source

this hotel was favorite for our kids, because pool was very nice, they could walk the gardens and also interact

wifi was a challenge

views from the room, pool and restaurant terrace

gorgeous pool

the kids loved the pool area with the big slider

nice swimming pool with slide, beautiful view from the terrace, very helpful staff, nice extras like table

kids crying in the morning

gorgeous view of the lake, lovely gardens with hammocks to relax, swimming pool

i loved everything from the room to the patio and the pool.

private beach, excelent view, the spa it is clouse becouse covid, the food it is excelent,

the wi-fi is strongest in the lobby, bar and common areas at the center of the resort

bathrooms and kitchen could use some updating

suites have kitchen, bbq, fridge and balcony

peaceful clean room, pool, and direct access to the lake was fantastic

nice garden and own patio and access to spa (paid)

did not try spa at all but nice touch

lively garden, very nice staff, spa services, restaurant

the gardens was beautiful and the spa services were very nice

very well located and it has free parking.

you can hear tv from the bar in the lobby, all conversations

spa and massage services are top notch

the spa was a plus

the spa is a real treat with the waterfall and sauna and the staff were all so helpful and lovely

we loved the spa tubs with hot spring water

the spa was nice and relaxing, clean and warm

large room with balcon quiet at night good place for family with children pool

the water in the pool was very cool, almost cold

wifi was a bit slow and kept dropping out but that may the case for the whole area.

lovely pool

the pool area is sheltered from wind and it s pretty quiet in the rooms

swimming and spa pools both

pool and spa great. comfy bed. generous breakfast.

stylish decorations, comfortable beds, clean, nice pools for the kids, nice familyf riendly place

garden, big cold pool (for me the temperature was great, very refreshing) and a smaller warm one

and finally zero rules for noisy kids to the swimming pool, impossible to rest

it was very windy and i got up at night to close or lock down doors, even outside in the spa area, because all

breakfast was excellent and such a beautiful place to sit and eat, looking at the amazing view

we felt very welcome and every morning enjoyed coffee and a wonderful breakfast over looking the lake

ask for more, most beautiful surroundings/views, great breakfast and relaxed atmosphere by the pool with refreshing

the resort was very clean, the restaurant was wonderful and the pool bar was phenomenal