nice furnished kitchen area with patio

the outdoor kitchen was perfect

the kitchenette is not particularly usable unless guests plan well in advance, as the property is quite

lee and elaine will let you do a load of laundry in their washer

the outdoor kitchen has a refrigerator and a two burner stove top

went to this hostel with my adult kids and husband and we really enjoyed it

wifi only in a common area and was not too realiable

as i have adopted kids of color that is not something i appreciate

our kids (teenagers) loved the family style dinners meeting other travellers

felt like we were being treated like kids queuing for a school meal

also there are spa treatments like sauna, massages, hot tubs and swimming stops

wifi works pretty good most of the time

wifi in my room it pretty weak.

the wifi signal is spot on everywhere

wifi

the amenities are perfect, hot water, wifi, softest bedlinen,

you can even play chess and golf if you desire

breakfast was amazing every morning and dinner was so great too, definitely do it

only the wifi in the room is a bit slow

amazing breakfast and great drinks, very helpful staff, and location is very quiet but still only a

on top of everything, i would be remiss not to mention the pool or the breakfast, which were huge selling points

they also have a nice heated pool

on top of everything, i would be remiss not to mention the pool or the breakfast, which were huge selling points

haha the breakfast each morning was phenomenal

and the breakfast was sooo good

private beach, excelent view, the spa it is clouse becouse covid, the food it is excelent,

hotel, the pool was lovely and the view and positioning in the lake was spectacular

the pool was nice, everything was very clean

it had breakfast included there 3 simple option which were all good

the wi-fi is strongest in the lobby, bar and common areas at the center of the resort

loved the beach bar and views from bar. staff were lovely also. ping pong table was a nice touch

very friendly and helpful staff, great bar and restaurant, comfy beds.

friendly staff, beautifull location and nice breakfast

breakfast is delicious, there are lots of activities to do both in the hostel and around town

amazing breakfast, location and vibe

there is no spa in the hotel. and the low-level massage by an external source

hot water runs out pretty quickly in the morning bad wifi

beautiful view, great food, immaculate grounds. nice fireplace in the suite.

place was uniquely decorated, the gardens were full of birds, the view from the restaurant and pool to the lake

wifi could have been better but i think this may a country-wide challenge rather than the hotel

the wifi was rubbish throughout the whole hotel so we needed the phone because we couldn t organise

there is great wifi throughout the grounds

wedding took place whilst we were there and only one waitress was in charge of the bar to the rest of us guests

the restaurant and wifi were excellent

they have a small kids that’s my daughter got to enjoy at the end of our day

nice swimming pool with slide, beautiful view from the terrace, very helpful staff, nice extras like table

play area for kids

kids crying in the morning

although i was charged the extra the room service did not respond, because there were left only towels for one

wifi was poor unable to communicate without dropping off

stayed for 4 nights in one of the domes which look beautiful in the pictures and are nice and spacious inside

spa was not 100% functional and sometimes food would take too much time to arive

views, lovely staff, great spa massages and treatments, friendly atmosphere and mostly quiet and

there is a bar right next door which has loud music / karaoke / open mic although it does close at 10pm the

2 out of our 3 days here the power, wifi, fans, showers and sinks go out frequently for hours even though the

you can hear tv from the bar in the lobby, all conversations

did not try spa at all but nice touch

lively garden, very nice staff, spa services, restaurant

the gardens was beautiful and the spa services were very nice

nice garden and own patio and access to spa (paid)

however, inside is parking, and a beautiful, rambling courtyard, clean, charming, simple rooms, and a very nice

truly lived up to its name ud83cudf31 the beds were super comfortable and i also loved the spa style bathrooms

they have a spa although the front desk staff didn t say anything about it

the place, the bathroom, the bedroom, the terrace, kitchen

view from the bedroom as well as the upper floor where the living room, kitchen and balcony is located is just

beautiful gorgeous setting, clean best breakfast in tropical garden! ;)

the water in the pool was very cool, almost cold

no ac in rooms, pool wasn t available

the pool area is sheltered from wind and it s pretty quiet in the rooms

large room with balcon quiet at night good place for family with children pool

lovely pool

the spa was nice and relaxing, clean and warm

it is only available in the lobby/restaurant area, not in the hotel rooms or spa area at all

we loved the spa tubs with hot spring water

the spa is a real treat with the waterfall and sauna and the staff were all so helpful and lovely

the spa was a plus

the view is really amazing!! nice breakfast

options very limited to non-existent, wifi only in reception area, staff not on site all the time, hard to make

at breakfast the restaurant informed us they had not been shopping and had only eggs

the third was a verrry weak wifi connection

there is no breakfast provided and/or available in the morning

is a bar close and they have load music on, but usually it stopped around 20 pm

too bad the rooftop is only used for hanging laundry as it has a great view

the food in the restaurant is excellent and free gym pass for next door s gym makes it good value for money

pool was empty the whole time we were there. no food or drink allowed in the rooms

the loud music from the gym next door.

pool and spa great. comfy bed. generous breakfast.

swimming and spa pools both

the hot pool

cheap colectivo at 10q staff of the reception are very helpful clean room good breakfast thermal pool

friendly staff, great and quit location, nice and comfortable rooms, good breakfast/food, nice pool

there was no restaurant or pool

the pool and the view

place is very nice, the pool is very good and refreshing and it is very close to nice area of the atitlan

it was very windy and i got up at night to close or lock down doors, even outside in the spa area, because all

the hill to get to the hotel parking lot is pretty rough, not all taxis are able to get there.

the pool area is heavenly, the restaurant has really good food, but what really makes this place is the

the breakfast food and portions were quite generous

ask for more, most beautiful surroundings/views, great breakfast and relaxed atmosphere by the pool with refreshing

spa was out of action, you had to pay for the sauna

on the water with a view of the lake, very clean, comfortable room, wifi, lots of amenities like boating, jacuzzi

breakfast was really generous and the evening meal delicious

the breakfast was amazing

breakfast was delicious

we stayed on the higher level rooms located 150 steps up, near to the infinity pool and jacuzzi

breakfast was a continental breakfast - which was just coffee, juice, two pats of butter and

staff was great, amazing breakfast, restaurant is really good, amazing views from the volcanoes

need to have someone available at the pool upstairs so you can easily have a drink with that amazing view

continental breakfast included was quite poor, comparing the quality of food given in the restaurants

wouldn t recommend the laundry service

they were all welcoming and helpful- we used the laundry services, massage, sauna, and airport shuttle, we

power went out for over 24 hours during our stay (and the wifi along with it)

parking space is limited

otherwise the comfort was great - very clean, nice hot water in the showers, appreciate the laundry line

wifi in the bedrooms didn t work while we were there so it was inconvenient to have to walk down

the kids enjoyed the pool

the kids enjoyed the pool

the kids enjoyed the pool

good pool and access to the lake