the spa staff was not available on some afternoons because they were in training sessions

the pool service

the food and drinks at the beach bar were also great, with another set of excellent staff

the buffet was a bit shabby when it came to the options (dinner) i never had the chance to try breakfast or

and some servers at the breakfast and dinner

spa and reservation only restaurant fill up quickly so be sure to reserve/coordinate at time of

we also had a massage at the spa which was very good

the breakfast buffet was a bit better but the quality of juventino is terrible, and there is no fresh

pools and aquapark for small kids

thermal water in basically every pool, the lazy river and kids area

2 bulldozers ran morning to night making a breakwater for the property; impossible to sit by pool or have a

gorgeous rooms; layout,pool

staff, very clean, great view from pool/adjoining dining tables rooms great, comfortable

music in bar way too loud early & all day

was small and intimate only 13 rooms the swimming pool was so clean and water was cold not sickeningly warm

-: the spa is very very

lovely infinity pool with spectacular view of the pacific ocean

the pool and the beach were great, but service and the food were horrible

good gym

i would have liked self-serve snacks by the pool

been making it a priority to hire highly trained staff and improve their amenities, restaurants, spa services,

did not think service at the main pool was on point

also add, great gym facilities new and plenty of choices for my daily workout

pool and beach are great for kids

complete dream, so comfortable, amazing staff, beautiful adult pool overlooking the beach

could use some more wifi zones

resort was safe and easy with kids

nice to have the salad bar for lunches

lots of choice for restaurants, pools and bars

the kids liked the desserts

there is a gym and spa on the property

i preferred this hotel pool and beach set up over the riu palace next door

that there was no room service. and the coffee maker was dirty

the kitchen was well equipped except the coffee maker was only for 2 cups and we had a tough time

full kitchen and super market 8 minute drive away

the spa is exceptional

at least in 2402b spa was great beach guys were good

setting, lovely facilities, great spa experience

breakfast buffet food was fine, not excellent

pool closed at 8:00

the views were amazing, the spa was heavenly, and the beach was breathtaking

& well-kept grounds, the swimming pool was large and great for families, and access to the beach was convenient

kids had fun

great service kids friendly and great food and staff

was great, staff at grill and pool area were all friendly and accommodating

beautiful spa with a cold dip and giant relaxation area

restaurant was bad, the pool outside our room wasn’t maintained enough and there were always kids in the adults

they said i have to pay extra for the kids

it was still beautiful for walks and spotting sea creatures with my kids

i loved hitting up the 24-hr coco cafe for my coffee everyday and my husband and kids had ice cream a couple

at the bars, at breakfast, in the restaurants and the cafe, all of them were amazing

paulo is the best bar tender amazing cocktails

gym under renovation buffet was boring, we feel like we ate the same every day

wifi sucks

had very good variety, our room, very clean and comfortable, but my favorite place was the adults pool, the

spa didn t reply to requests

the taco bar by the pool was great! love the set up of all the restaurants like a strip mall.

friendly employees, great food, snack bar had a good variety, nice beach, pools were

the pool opened at 10am. maybe earlier.

pool overcrowded,with kids in the pool bar running & jumping

she booked us a cabana, a romantic diner for two and spa and massage

breakfast buffet, the bedroom size, the bed quality and the spa service

the spa was exceptional as well

the adults only is on one side and kids on the other

pools were excellent - so relaxing

the spa was nice for a relaxing massage

food was great. staff helpful and happy. spa massage was very good!

we really enjoyed the spa and watersport activities

the spa & hydro massage therapy was very pleasant and staff was exceptional

we also visited the spa and really enjoyed it

side of the resort was great for the kids

felt crowded everywhere, the pool lounge beds were always full - people would wake up early to save them with

kids loved it

my husband and i love fun games by the pool. this resort doesn t do that but not a big deal.

the family pool was perfect for our kids who are not very confident swimmers yet

beach access, pool and service

if you’re going with kids older than 5 years, they have a perfect kids club with marvelous staff (diana,

arrived to a not so great room, facing the parking lot and a fence

awesome pool, private beach, daily fun activities and kids club

there was a lot of birds living on the tile roof and they would poop in the pool everyday

to share about the mexican culture, with a lot of dancers, the hot tub that is included in the spa services,

there is a child pool area which was great for small children

an example, no nuggets for kids

i appreciate the availability to grab food specially with small kids

it was hard to get a server at the pool or beach area

pay extra 800 dollars for my guest at check in, we could not use the credit of the hotel in the spa neither for

additionally, the beach and spa services were excellent

rooms were comfortable, entertainment was overall very good with shows geared for kids and adults

better access to a laundry room !

no waiter service around pools or beach. chair wars: guests needing to

to name a couple, felix, the pool concierge, and jorge, a waiter at the pool and lemongrass restaurant, were

pools are small, basically for kids or to stand there

the waiter with the hat on the pool was very nice and attentive

cleanliness, room with private pool

breakfast and lunches were identical in only 2 opened restaurants (total 3 are on site

com and i didn t have any discount at the hotel spa or any other advantage for had doing it through booking

spa service was good

location right on the beach, with multiple pools, including a quiet no kids pool which we found relaxing

i always look forward to the breakfast with people making fresh food now the only thing that they make for you

resort has many activities to do from ping pong, foosball, video games, multiple pools, mini golf, and pool

very clean , spacious room,quiet ,free parking

room was large- the bed was large and comfortable - parking was in front of the hotel and had a security guard

the spa day. the employees in the spa.

quality and variety only chicken one fish and the beef was over cooked no music in the pool no party time no

the room-service breakfast - made-to-order eggs was

breakfast buffet and variety of daily menus.

only main pool is warm enough to get into, other 2 were freezing

the infinity pool was beautiful with great pool and bar service

out of 4 restaurants, 3 restaurants accepted kids under 12

the infinity pool was beautiful with great pool and bar service

kids club was exceptional, rooms were clean, spectacular staff, gorgeous pool, loved the beach

yeah, they r breakfast it was good i like it everything you guys

clean. large pool

also the bar options could have been a little bit better for claiming to be a premium all-inclusive

the spa and hydrotherapy was nice

spa was great!

the kids club is a great option for the children, they have a lot of fun

hotel conditions it feels old and some parts need maintenance (bathrooms, beds and some of the pool furniture

all the restrooms are super clean, the service is amazong, the pools are very nice and big, kids areas are very

plus weight room and spa are convenient

this free menu and order one of the special and pay and i was told i couldn t this should be spa explain when

breakfast and dinner main buffet meals were only adequate at best and the buffet seating was

music and activities/announcements at the pool were kind of loud honestly would prefer just silence or

i do not think things could be improved upon except wifi should not be charged for.

spa very good

nice spa facilities great buffet breakfast friendly staff

the spa was world class, my only poitive feedback, was the food was not amazing, the breakfast fabulous

the kids loved the water slide

location bad beaches cold pools poor gym

the spa charged me for cancelled services

clean, staff, ac the spa and overall the private beach!

+ beach + spa

check out, another guests spa bill was added to our room

just say no to the breakfast they want to sign you up

amazing breakfast included

breakfast was an opportunity to explore the local cuisine: chilaquiles, aztec corn pudding, refried

location! breakfast was great. would go back, the beach was amazing!

initially reserved a suite with a kitchen included

but they did have plenty of activities for kids and it was the perfect place to relax on the beach and drink

it has two pools, small gym, spa and the best staff

great onsite restaurant and spa services- very reasonably priced too

the spa services were also very lovely

the spa was pleasant with the sound of the ocean

rooftop pool and bar were very inviting

the kitchen could use a kettle for tea

wry clean facility, great pool, okay location, excellent staff.

they have golf carts available for rent, which i would recommend for exploring the town for the day

great location! easy walk to downtown. staff were always cleaning! pool was nice and warm.

location and price were great had parking which we needed. close to eveything very walkable

(corner stores nearby) when they say laundry will be returned tomorrow, its more like 3 days

the wifi speed was good throughout my stay

to take over the pool area with no prior warning - we had a group of over 30 people & loud kids

only complaint is that the wifi was very weak and didn't really work, which really isn't much of a complaint

the wifi isn t the best but worked. the beach is rocky. but i knew that before i went.

access, rooftop pool and patio, reading/ relaxing nooks.

keep in mind this is no frills - what i mean by that is there is no tv, barely any wifi connection no pool and

wifi reception was difficult from the room but ok in the lobby area which was comfortable and

no wifi

wifi was not working in my room

epic views from the rooftop pool, amazing decoration and spacious

great views from the pool deck and from our room, great location for one block to the beach.

the rooftop pool with stunning views of sayulita was also a highlight

someone sitting on the chairs outside our glass door, i think they were the workers and their kids

location, pool, concept, music instruments.

even with lots of kids i felt i had plenty of room to relax at either the expansive pool on the grounds or the

we didn't use the kitchen facilities other than the coffee maker but it's a nice option if you want to do some

amazing beachfront location with spotless pool, attentive staff, and decent breakfast included!!

pool is great for kids, access to private beach, closeness to city center, very friendly staff.

the hotel offers a small restaurant and bar right on the beach making it very convenient if you don't want to

the pool was also a perfect bonus

better wifi, and accessibility to plug in your golf cart rental (the main mode of transportation around

thing i didn t like was that we have a suite and the wifi was so poor

location immaculate perfect pool beds and pillows wonderful staff was so kind and

friendly and helpful staff, very cool and relaxing space, nice communal areas, great little pool and nice rooms

room was super clean and spacious

the bubble function was broken in the spa bath

wifi could have been faster, i ended up tethering from my phone to my laptop and having an outdoor

there isn t a restaurant on the premises but they have a snack bar and the lady there was really nice and

since some rooms come with basic kitchenettes, you can save yourself some money by cooking or eating out at