very clean , spacious room,quiet ,free parking

room was large- the bed was large and comfortable - parking was in front of the hotel and had a security guard

com and i didn t have any discount at the hotel spa or any other advantage for had doing it through booking

spa service was good

resort has many activities to do from ping pong, foosball, video games, multiple pools, mini golf, and pool

exceptionally loud 'boom boom' music at the kids pool was excessive - not a good experience

breakfast was awesome

breakfast and lunches were identical in only 2 opened restaurants (total 3 are on site

pools are small, basically for kids or to stand there

the waiter with the hat on the pool was very nice and attentive

to name a couple, felix, the pool concierge, and jorge, a waiter at the pool and lemongrass restaurant, were

cleanliness, room with private pool

the spa day. the employees in the spa.

property layout was good, pool and grounds were very well kept.

only main pool is warm enough to get into, other 2 were freezing

the food at breakfast and the other restaurants was good

quality and variety only chicken one fish and the beef was over cooked no music in the pool no party time no

pay extra 800 dollars for my guest at check in, we could not use the credit of the hotel in the spa neither for

additionally, the beach and spa services were excellent

room was great. loved all the pools and restaurants.

october was extremely humid and the pool water in each pool was very warm

we have kids they need to start eating at 11

to share about the mexican culture, with a lot of dancers, the hot tub that is included in the spa services,

nice room service with bar available

there is no room service and they can't even send you a bottle of water or anything to your room

need to improve alcohol quality with premium liquor and wish they had more pool space

for kids its super easy and there is lots to do

to deal with the unsanitary environment caused by large flocks of birds landing the roofs, snack bar, and

if you’re going with kids older than 5 years, they have a perfect kids club with marvelous staff (diana,

the big signs about 'do not reserve sun beds if you are not in the pool' meant nothing, there is a point in

family favourite . quiet resort , great for young kids no loud parties until 12 am

the bar staff worked hard but kept running out of coke light

best pool service of any all-inclusive

only one outdoor bar, one side is swim-up

pool staff were excellent

out of 4 restaurants, 3 restaurants accepted kids under 12

out of 4 restaurants, 3 restaurants accepted kids under 12

clean. large pool

also the bar options could have been a little bit better for claiming to be a premium all-inclusive

spa didn t reply to requests

the mini bar had 4 opened drinks still in there and hadn't been restocked

the taco bar by the pool was great! love the set up of all the restaurants like a strip mall.

need to supply a few rubber mats around the pool area especially

no kids around

right on the ocean! lots of pool space and lots of dining room.

did not work very well and although they had a sign up about reserving chairs around the pool, they did not

snack bar has the same food every day

at the bars, at breakfast, in the restaurants and the cafe, all of them were amazing

the omelet bar was good

the views were amazing, the spa was heavenly, and the beach was breathtaking

need a snack bar or swim up bar w/food our taco stand out by the pool for quick, and cost effective, bites

was great, staff at grill and pool area were all friendly and accommodating

and the last surprise is paid wifi

& well-kept grounds, the swimming pool was large and great for families, and access to the beach was convenient

setting, lovely facilities, great spa experience

the spa is exceptional

at least in 2402b spa was great beach guys were good

plastic cups and container for room service is unacceptable

the lack of ability for kids to

there is a gym and spa on the property

there is a gym and spa on the property

kids were entertained

that there was no room service. and the coffee maker was dirty

the kitchen was well equipped except the coffee maker was only for 2 cups and we had a tough time

the spa and hydrotherapy was nice

spa was great!

was small and had a poor layout, adult pool was full of kids, construction noise was constant, food was not good

the hotel is in a very good location with a nice place to run or just jog outside, rhe gym is very big, nice

pool water too warm

this free menu and order one of the special and pay and i was told i couldn t this should be spa explain when

plus weight room and spa are convenient

wifi signal in the room very unstable and not flexible on checkout time

food in the snack bar by the pool wasn't great.

the lounge and bar service was really excellent

check out, another guests spa bill was added to our room

+ beach + spa

clean, staff, ac the spa and overall the private beach!

the spa charged me for cancelled services

which was the farthest from the main lobby, which means either walk back and forth or take their golf cart ride

resort was safe and easy with kids

very clean. long opening hours for each meal. boogie boards for kids. large property.

food at best is barely eatable, same things everything day at the buffets, nothing changes, breakfast, lunch

should have better wifi. needs fridges in rooms.

nice to have the salad bar for lunches

they had limited kitchen facilities that we all enjoyed

on the roof with swimming pool and on the main floor there s another restaurant along with the bar and live

location! breakfast was great. would go back, the beach was amazing!

it s a family hotel so be ready for kids and a lot of people in the pool

terrible wifi

spa wasn t heated.

extra comfy beds, awesome gym for a hotel

the alta restaurant and bar .....the service and attention from the waiters was top notch. wow.

very good internet wifi service

they don t allow kids in the jacusi but they don t have any sing that said ud83dude14

our suite was spacious and we loved all of the little extras - borrowing a beach bag, sun loungers on the

great place to get away and relax. spa is awesome!!

also, make sure you do a day at the spa because i did a massage and a facial and it was amazing

the pool area was excellent and the food was good

would be great if there is a walkway through the golf course to get to the beach club

we called front desk and resort compensated us with a couple of $90 spa certificates (hour massage) as well as

evening entertainment and lobby bar was only place to get drinks after dinner

kids club activities were non-existent

nice food, nice pool

beautiful gardens and nice pool. excellent staff.

the breakfast buffet was awesome

luis the bartender at the pool was probably the best bar tender we have ever been served by

gym had broken equipment and the food was ok

the outdoor pool and the bar were a welcome feature

breakfast always had many delicious choices, even for people with food allergies

of the renovation, there was only one restaurant option, and the buffet was not as extensive for kids to pick

the food from each restaurant and room service was great

we did, however, enjoy the breakfast buffet each morning (the french toast was to die for

bringing their own music to the bar which conflicted with the resort music

breakfast on the beach is unlike anything else and our accommodations were clean and the host was

2 bulldozers ran morning to night making a breakwater for the property; impossible to sit by pool or have a

gorgeous rooms; layout,pool

music in bar way too loud early & all day

d like the restaurant, the pool and my mattress and the linens and the bed pillows were of impeccable quality

large room with a king bed, semi-private patio with ocean views adjacent to the upper pool

spa was great, but i feel like given the price of the services, i expected some more amenities

we visited the spa and all but one restaurant on the property

the food was very good and the spa was awesome

) if you have the opportunity definitely book a massage and hand out in the spa

nice gym and spa area, although the jacuzzi did not work well

morning while the main restaurant is only for non-premium guests which may have long queues kayak spa loved the

in two so on arrival we had reservation on different names and therefor they put our young kids at 10 minutes

breakfast was my favorite

never a hot breakfast

breakfast buffet was good

the hotel services and facilities we used were great, specially when you have family with little kids

we liked everything here. wifi in the rooms would be nice.

portion size at the restaurant for breakfast could be a little more

pool music too loud

resort itself is massive, with two pools one right by the beach with easy access and a snack bar open for

love the pools, spa breakfast at el palmer’s every morning and how the workers constantly working to keep

spa price to expensive, no night entertainment.

having the spa on the patio was absolutely awesome!

were really nice, food was really good (even for a vegetarian), entertainment was great and the spa was fantastic

the cost of the spa treatment. the steam room in the spa didn’t work.

room was nice, staff had good customer service, the view was fantastic and the spa services were excellent

had a huge leak in my room and my luggage and clothes got wet and all i got was my room service which was 20$

the kids entertainment and facilities are great, food is excellent, great clean beach, very attentive

walking distance to the beach, and they have a bar there

it is especially suitable for families with kids aged between 5-12 as the kids club can literally keep the kids

spa service was mediocre and it's been taking forever to get the invoices i asked for

the spa facility is really nice

the spa is amazing .

we used the spa and it was fantastic, other than that i do not recommend staying here

and couldn t be fixed during my stay so i couldn t call front office, room service or the spa for example

they charged for room service

breakfast was probably the best meal of the day

was closed (which was a shame because it looked pretty), the second adults only pool was full of kids, there

maybe a few more options for a midnight menu for room service, but every option was awesome.

side said no children allowed, yet we still had to deal with some children at breakfast and the pool areas

spa was horriible experience and wont use again

response of staff to electrical deficiencies in room lobby renovation inconvenience and noise spa not available

did not appreciate the hidden amenities that are charged like the wifi in the rooms is not included and the

lots of variety for breakfast! the hosts were awesome and so friendly.

arrival, i was informed that my room was reserved at the hacienda hotel, which was designated as adults-only

the spa staff was not available on some afternoons because they were in training sessions

the bed was very comfortable, big room and the pool and snack bar were perfect

the breakfast was good

a horrid smell was coming from the cabinet under the kitchen sink, similar to raw sewage

even the adult only pool was accepting kids because it was the only one opened

kids club was limited

evening entertainment was appropriate for kids which we appreciated

there was plenty of variety of food in the buffett for breakfast

liked the kids pool area, friendly staff, food was okay, and the location of the hotel

my kids had a great time and we made great memories

we also had a massage at the spa which was very good

spa and reservation only restaurant fill up quickly so be sure to reserve/coordinate at time of

the rooms and the pool area

the guitar duo in the sports bar was great and we really enjoyed listening to them

staff were super friendly, drinks were great and we loved the breakfast menu and the taco truck (really delicious

massage therapist, at bay breeze spa , samantha, was absolutely amazing 10/10

spa was good but could have had a bit of music while getting the messages

property, exquisite landscaping, wonderful layout, separate quiet adult pool/spa area, beautiful views

not observe the same poor customer treatment in other areas of villa del palmar beach resort & spa pv

loved the spa massages

and adult section, plenty of space

the spa became a kiddy pool and was the same color as milk

no management in sight, staff stretched paper-thin, and not a spare poolside or beachside seat to be found

we like the spa too with a jacuzzi, a sauna and a steam room that was a plus

during our stay there were large number of families with small kids, retired people and spring break youths

the spa is also nice

spa was closed all week

down alcohol, to the point its undrink able, spa was mediocre, the food felt very salty, the asian restaurant

breakfast had excellent choices

the amount of kids out weigh the amount of adults and overtime some of the kids become unsupervised

the room was very clean, good wifi, comfy bed, good aircondition, big shower with plenty warm water, and a tank

also only a short cheap bus ride into town which our kids loved

although you can swim, it is not great for kids because there is a drop off and waves break close to the shore

came with filtered drinking water jugs in kitchen, which was awesome for refilling waters before leaving for

may be wrong but i have not seen any playground for the kids

the spa is great

i prefer no kids at my resorts

so the kitchen must be very clean, for mexico

but the best thing i liked was the custom omelettes at breakfast

had a very nice ground floor room near the pool

spa services were excellent

good gym and spa too

and the spa ud83dudc9eud83dudc9eud83dudc9e we would come back

location was okay (not paved so being driven in/out was uncomfortable); spa was excellent

stay at the sunset plaza beach resort and spa was absolutely wonderful

spa was very small. food was terrible. construction next door.

breakfast was good--really good. nice variety.

food not so bad for the price, but i think they should have ice cream for kids

our daughter loved the pool and kids club

too many kids , rooms are not sound proof as ad said .

us to services or things to do in the resort was more interested in selling romantic dinner and spa time

the spa was very overpriced

spa also excellent

pillows horrible spa so

spa prices were high and it was very loud until 3 am because of the acoustics of the hotel

would patrol the resort during the day and try and upsell for many things at the resort like spa services, dining

spa was a bit pricey, as well as the laundry services

i was expecting more of a spa like environment and it was definitely more of a frat party

the spa was very nice

i did a massage at the spa and it was awesome

was exceptional, food was good and with adult pool, it was quieter

don t begrudge kids having fun, but way too many of them and no security or enforcement of rules

pool areas nice

more umbrellas at the pool, need more staffing, bathrooms ran out of toilet paper, there is a need to move the

got too crowded, it s a family resort, so a lot of kids are expected, not appropriate if you want to rest

hotel employee at breakfast is a wonderful waiter

the breakfast was great and they have a resident falcon which was really special

and food; walking access to downtown and local restaurants cons: i've rarely had poorer wifi - one has to pay

pool area was disgusting and extremely crowded, we couldn t stay at the hotel during the day

the guy also lied that we only paid for a continental breakfast but we actually paid for a full breakfast