wish the pool was deeper.

lower the pet fees to a more reasonable rate

tv and wifi

wifi is spotty since it's shared one per floor. the pool area isn't as great as the photos.

the rooms were clean, blackout curtains were great, and the kitchenette was really useful

pool service was excellent. service personal in the restaurant were super friendly and helpful.

music was terrible coming from the bar at the beach, our room was 40 feet from the noise

room was spacious; gym was amazing; breakfast buffet had so many options

english in writing only 2 tv channels in english slimey slippery pool below subpar food no microwave in rooms

pros: rooms are service were exceptional; beach access; beautiful 2 pools; great restaurants and food; walking

breakfast was great, they brought it to us on our terrace

we opted for breakfast in the room and it was perfect

facilities, great pool area, comfortable rooms, very clean, kind and helpful staff, delicious cocktails and pool

breakfast was just ok. the food and wine at the diner restaurant was just ok.

better pastries for breakfast . pastries were warm but soggy. brighter light at bed for reading.

the food we enjoyed (breakfast, dinner, drinks) were excellent from a quality and taste standpoint, and importantly

tasteful decorations and the view, the welcome drinks of margarita and wine, the pool, the restaurant iguana

the continental breakfast that was included with the package was not that exciting.

our stay also included a wonderful continental breakfast the next day

breakfast was good especially on our terrace and location was fine

great value for money: this place has a gym, jacuzzi, desks to work, a spa and barbershop

washing and drying faclities, a gym, spa as well as well equipped kitchen

i enjoyed the spa and the quiet comfort the hotel provided in a loud city

spa on site - apparently, you have to wait for the spa rep and ask them what services they have

the bar was a bit stark.

we used the cafeteria for lunch and breakfast

there are 2 rather small pools that accommodate mostly kids

proximity to beach was great-all though the beach was not the best for young kids

breakfast is good staff fantastic

many kids were grabbing food with bare hands instead of using utensils-needless to say we didn’t eat

the breakfast room was gorgeous, with river views and a spa pool

i was very excited that there was a hot tub, or a spa jacuzzi in my room

the staff are super friendly, speak great english although i did try my poor spanish

the pools were great, the staff was so fun and helpful, the bed was so comfy, and there were cats

a tip of us, if ever possible enjoy your breakfast at the bar with a view of the river and geckos in the trees

we loved everything about this hotel. great art. great breakfast. sweet pool. perfect cat.

wifi can be improved

staff, location, beautiful rooms, comfy beds, cool pool, honesty bar, netflix in the room, continental breakfast

showerhead, the water was very slow to heat up, the floors in the room weren't very clean, the room service

pet fee was a surprise, i d have liked this to be transparent at booking

i love the pool

noisy kids, no in room safe

that they didn't have a bar service on the wonderful patio downstairs

atmosphere, decorated in the mexican style with a nice courtyard, pool and shared kitchen

wifi isn t very strong, makes it hard to do any work if you have to catch up on emails etc

the spa was very nice

beautiful room beautiful beach spa was spectacular pools were beautiful

spa was a bit pricey, as well as the laundry services

used the spa and it was great

i did a massage at the spa and it was awesome

spa prices were high and it was very loud until 3 am because of the acoustics of the hotel

the spa was very overpriced

pillows horrible spa so

spa also excellent

us to services or things to do in the resort was more interested in selling romantic dinner and spa time

spa was very small. food was terrible. construction next door.

kids in the pool throwing food, wearing clothes (not bathing suits) booking

they had a good salad bar and desserts

the dine in resataurant for dinner was very very nice - michellan star the poolside cafe, and the bar and the

tons of kids running around

good gym and spa too

location was okay (not paved so being driven in/out was uncomfortable); spa was excellent

and the spa ud83dudc9eud83dudc9eud83dudc9e we would come back

stay at the sunset plaza beach resort and spa was absolutely wonderful

spa services were excellent

only used sapphire spa for beach towels - preferred la caretta

dealing with a bar fridge was a problem. a larger one would have been appreciated.

wifi sucks, off most of the time

pet friendly is a real plus

kitchen is fully equipped but no salt, pepper, nothing

the spa is great

staff, good options for breakfast, lunch and dinner

pool facilities were packed and water quality seemed off, beachfront was not swimmable

great location. nice pools and good for kids. easy access to beach which was beautiful

and linen were old and very uncomfortable pools were clean but so many baby s with diapers kids etc without

were great, a good restaurant, pool, spa and gym made the stay super relaxing

the character of marcela resort & spa is exactly what we hoped for, and it was honestly better than we imagined

think of would be a pamphlet, brochure of what the hotel has to offer in more detail, like the spa prices a menu

kitchen and bar staff are extraordinary, the receptionist who we dealt with for all of needs, the spa staff,

handy spa and small gym on site

if they added newer things, like a paint job or a newer pool, this place would constantly be sold out

seem to be totally finished; no phone, no art work on walls, sheets only (no bedspreads, etc), kitchen sink not

te bed is amazing, the stuff, the pool... everything is amazing.

wifi

the condensate from air conditioning needs a gutter over pool area

towels at the spa are small and raggedy, need new ones or just use the beach towels

the spa workers were great

check-in staff and bell boys are super friendly and welcoming, the rooms are spacious, the amenities are great

i spa services i didn't get to check out just cause i wasn't aware

the massage guys around the pool are hot but they try to sell you massages and spa services which can get

no parking. poor maid service. unsanitary food areas.

the room we got was awesome with amazing view on the pool and beach

wifi was poor

to play bad music all day long and had rah rah people on microphones and their kitchens and bar staff banging

although you can swim, it is not great for kids because there is a drop off and waves break close to the shore

down alcohol, to the point its undrink able, spa was mediocre, the food felt very salty, the asian restaurant

spa was closed all week

the spa is also nice

maybe a little more activities for 8-9 year old kids.

the kids activities were nothing fancy but just with my 3 year old needed besides a pool and a

we like the spa too with a jacuzzi, a sauna and a steam room that was a plus

no management in sight, staff stretched paper-thin, and not a spare poolside or beachside seat to be found

and adult section, plenty of space

the spa became a kiddy pool and was the same color as milk

the wifi was also pretty weak, and we were unable to use the tv in our room at all since it fully

loved the spa massages

not observe the same poor customer treatment in other areas of villa del palmar beach resort & spa pv

spa was good but could have had a bit of music while getting the messages

spa was great and the staff one of the gardners roberto was great with the birds and the grounds

property, exquisite landscaping, wonderful layout, separate quiet adult pool/spa area, beautiful views

my kids had a great time and we made great memories

pool area was nice, bed was comfortable.

com and a partial refund from the hotel for the additional money paid for my kids)

pool is clean

my kids had a great time and we made great memories

decaf coffee, the spa pool was empty and had trash in it

spa did not work and pool water was cold so i did not use either one!

staff available to help broken bar fridge (but replaced quickly) pool, hot spa, and cold spa all the same temp

spa is way overpriced

seemed odd to me, was also given a room without a spa tub when one of the reasons we chose said spot was for

they had to empty and make repairs to the pool while we were staying there

had the hotel for ourselves, we could enjoy the pool and jacuzzi to the fullest and had the staff's full attention

fruit or bagged snacks available in the bar area for guests to access at all times of day

view from our room was incredible, and the view from the main swimming pool was absolutely unreal

the rooms are nice, and pool area is divine

response of staff to electrical deficiencies in room lobby renovation inconvenience and noise spa not available

spa was horriible experience and wont use again

had lots of chairs on the beach but would like more around pool

fit for whole family little kids ！ great ！

access to the adults only neighboring resort hacienda made the stay slightly better, but all in all the krystal

side said no children allowed, yet we still had to deal with some children at breakfast and the pool areas

attention at the pool and pool bar, the food was delicious at the adults only restaurant and breakfast restaurant

room service came at extra charge and not a great selection

the hacienda is beautiful and peaceful. the pool is perfect - we spent most of our time there.

room service sat outside our door, and others for more than day. the room was just