the infinity pool was beautiful with great pool and bar service

kids club was exceptional, rooms were clean, spectacular staff, gorgeous pool, loved the beach

out of 4 restaurants, 3 restaurants accepted kids under 12

kids club was exceptional, rooms were clean, spectacular staff, gorgeous pool, loved the beach

piaf (adult only) was our favorite restaurant, and lucca was second with kids

clean. large pool

also the bar options could have been a little bit better for claiming to be a premium all-inclusive

the spa day. the employees in the spa.

- no internet, about 12 hours without internet - i requested the bottle of water from the frigo bar at 9am and

at the 7th bar there was an older gentleman who always questioned when we asked for drinks

wifi internet was very slow in the rooms

in the pools, management needs to buy more shades; the rooms are showing needs of renovation; wifi not the best

spa service was good

com and i didn t have any discount at the hotel spa or any other advantage for had doing it through booking

good for kids.

breakfast was good with a lot of variety. the location was perfect.

and loud rooms near the pool

breakfast and lunches were identical in only 2 opened restaurants (total 3 are on site

cleanliness, room with private pool

pools are small, basically for kids or to stand there

to name a couple, felix, the pool concierge, and jorge, a waiter at the pool and lemongrass restaurant, were

the waiter with the hat on the pool was very nice and attentive

spa was great!

the spa and hydrotherapy was nice

and with lack of beach seats, the smoke that is coming from the pizza place is affecting the kids pool, too much

the kids club is a great option for the children, they have a lot of fun

was small and had a poor layout, adult pool was full of kids, construction noise was constant, food was not good

this free menu and order one of the special and pay and i was told i couldn t this should be spa explain when

plus weight room and spa are convenient

food in the snack bar by the pool wasn't great.

the pool bar staff were awesome

the gym was not clean

check out, another guests spa bill was added to our room

+ beach + spa

clean, staff, ac the spa and overall the private beach!

the spa charged me for cancelled services

breakfast was the only meal that met our expectations

the hotel is right on the beach. love the bar service.

the music in the pool areas and some common areas was generally too loud for my taste.

location! breakfast was great. would go back, the beach was amazing!

there were outdoor pools and the most luxurious massages we'd ever had

nice little market on saturdays, other markets close by, we had a nice buffet breakfast included and it was

additionally, the beach and spa services were excellent

pay extra 800 dollars for my guest at check in, we could not use the credit of the hotel in the spa neither for

rooms were comfortable, entertainment was overall very good with shows geared for kids and adults

the pools and facilities in general are always very clean

- one is just a small area with a bar, one is a sports pool with games all the time, one is a kids pool which

to share about the mexican culture, with a lot of dancers, the hot tub that is included in the spa services,

older kids would have liked more options for slides in deeper pool

they didn't give any layout of the land or restaurants, bars, pools, etc

i appreciate the availability to grab food specially with small kids

the restroom) the balcony had a loose glass barrier (very dangerous specially with small kids) elevators are

family favourite . quiet resort , great for young kids no loud parties until 12 am

breakfast was delicious

the food was underwhelming, and if you stay for only 1 night, you only get two meals (dinner and breakfast)

arrived to a not so great room, facing the parking lot and a fence

should have had more bartenders on and more than one bar open during the day wait was too long for drinks

very clean , spacious room,quiet ,free parking

room was large- the bed was large and comfortable - parking was in front of the hotel and had a security guard

spa didn t reply to requests

no kids around

we ordered room service at 0006 hours and was supposed to be delivered by 0100 hours but it never arrived

3 pools, 9 restaurants, super king beds, 24/7 room service, cafe - what is not to love, the taco bar was

need to supply a few rubber mats around the pool area especially

terrible wifi, pools hours, bar hours, cafe hours, room service had a fee and you have to go to the

no vegan options and the wifi sucked

paulo is the best bar tender amazing cocktails

very big hotel. large pools, kids pool and adult only pool. bar everywhere and great service

specially the private pool, bar possibilities, vip room, michael jackson show

the views were amazing, the spa was heavenly, and the beach was breathtaking

day we arrived we found it hard to find a lounge chair at the pool since so many people had saved chairs and

kids had fun

junior suite should have two chairs and a kitchen

throughout was impressive; my room was always impeccably tidied, nice amenities, great wifi

there is a gym and spa on the property

my elderly father had fallen ill and i asked for a late check out to have him rest a few hours longer before

kids were entertained

that there was no room service. and the coffee maker was dirty

i preferred this hotel pool and beach set up over the riu palace next door

at least in 2402b spa was great beach guys were good

the spa is exceptional

setting, lovely facilities, great spa experience

spacious rooms with large balconies some of which include a kitchen with washer and dryer, additionally they

queue for breakfast could be better managed.

no where for kids to swim after 6pm other than the ocean

could use some more wifi zones

the location was great. the bar staff are wonderful and activities staff are great too.

assignments - kids staying in adult pool area, food selections in buffet

the kids liked the desserts

we called front desk and resort compensated us with a couple of $90 spa certificates (hour massage) as well as

staff wasn t servicial bar closes early

pools are fantastic

breakfast was absolutely wonderful.

grounds, suites nice w/ great views, pools, bars

breakfast was ok, options were limited. lunch and dinner was good.

pool was not vibing. more music and they close bar way too early.

kitchen could have been better equipped with small appliances like a coffee maker and such

pool was not vibing. more music and they close bar way too early.

but just for some people it was too low , there weren t nobody to make people have fun in the pool

also, make sure you do a day at the spa because i did a massage and a facial and it was amazing

great place to get away and relax. spa is awesome!!

our suite was spacious and we loved all of the little extras - borrowing a beach bag, sun loungers on the

pool and gym are fantastic

further, i didn't like the private pool area set up at all

spa wasn t heated.

extremely clean, comfortable. staff from the kitchen were so nice delicious breakfast

workout facility and pool were nice and easy to use

hotel to eat after a long day and the pregnant lady who worked in the cafe was super rude to my kids when they

wifi and i wish there was a mini fridge in the room

which was spacious, had a large comfortable super-king bed and great balcony with views over the golf course

snack bar had reasonable prices for drinks and food poolside

i thought the room service option as food were great. the cleaning service was great also.

it is listed as suites at the marina and golf

room service is overpriced and horrible and although the staff try very hard, it ends up being slow

the location is beautiful. there spa is so relaxing and the restaurant foods are so delicious.

we visited the spa and all but one restaurant on the property

the food was very good and the spa was awesome

the spa was wonderful, on- site dinning very good, we enjoyed las casitas beach front

nice gym and spa area, although the jacuzzi did not work well

morning while the main restaurant is only for non-premium guests which may have long queues kayak spa loved the

view, the pool, the beautiful landscaping, the variety of activities

smell at the pool, smelled like pee all the time

tons of activities for kids

in two so on arrival we had reservation on different names and therefor they put our young kids at 10 minutes

pool, food

staff was friendly and the three pools, all with a swim up bar and two by the ocean were great

pool music too loud

wifi was not that great

big kitchen with nothing in it

spa treatments were excellent

kids club was closed, spa was closed, construction. wish there was a kids area in the pool.

the cost of the spa treatment. the steam room in the spa didn’t work.

having the spa on the patio was absolutely awesome!

spa price to expensive, no night entertainment.

staff, very clean, great view from pool/adjoining dining tables rooms great, comfortable

the pool was also lovely

one of the highlights of staying at hotel ysuri is the poolside experience

d like the restaurant, the pool and my mattress and the linens and the bed pillows were of impeccable quality

gorgeous rooms; layout,pool

room was nice, staff had good customer service, the view was fantastic and the spa services were excellent

had a huge leak in my room and my luggage and clothes got wet and all i got was my room service which was 20$

the kids entertainment and facilities are great, food is excellent, great clean beach, very attentive

walking distance to the beach, and they have a bar there

it is especially suitable for families with kids aged between 5-12 as the kids club can literally keep the kids

spa service was mediocre and it's been taking forever to get the invoices i asked for

the spa facility is really nice

the spa is amazing .

we used the spa and it was fantastic, other than that i do not recommend staying here

and couldn t be fixed during my stay so i couldn t call front office, room service or the spa for example

they charged for room service

breakfast was probably the best meal of the day

was closed (which was a shame because it looked pretty), the second adults only pool was full of kids, there

maybe a few more options for a midnight menu for room service, but every option was awesome.

side said no children allowed, yet we still had to deal with some children at breakfast and the pool areas

spa was horriible experience and wont use again

response of staff to electrical deficiencies in room lobby renovation inconvenience and noise spa not available

did not appreciate the hidden amenities that are charged like the wifi in the rooms is not included and the

lots of variety for breakfast! the hosts were awesome and so friendly.

arrival, i was informed that my room was reserved at the hacienda hotel, which was designated as adults-only

enough access to regular chairs at the pool, theye were always locked up and i can't get on and off the lounge

breakfast was the best meal of the day

the rules they have for the pool and kid area are so stupid they sell floaties but the kids can t wear

family chose this all inclusive resort primarily for the newly installed kids water park and the location

the water park for the kids was very enjoyable for them

loved the spa massages

not observe the same poor customer treatment in other areas of villa del palmar beach resort & spa pv

property, exquisite landscaping, wonderful layout, separate quiet adult pool/spa area, beautiful views

massage therapist, at bay breeze spa , samantha, was absolutely amazing 10/10

spa was good but could have had a bit of music while getting the messages

no management in sight, staff stretched paper-thin, and not a spare poolside or beachside seat to be found

the spa became a kiddy pool and was the same color as milk

we like the spa too with a jacuzzi, a sauna and a steam room that was a plus

and adult section, plenty of space

loved the coffee bar with speciality coffees etc

spa was closed all week

down alcohol, to the point its undrink able, spa was mediocre, the food felt very salty, the asian restaurant

the spa is also nice

pool was awesome. kids loved it!

the pool, restaurants and room service staff was outstanding, caring for our every needs

also only a short cheap bus ride into town which our kids loved

from the hotel with all the necessities nice hotel grounds with several pools and a restaurant, kids can get

our room was kept very clean and tidy, and the kitchen was very well equipped for our needs

that suited us well, as it wasn t that annoying to wash hands and teeth in the kitchen

pools were all super kids

the spa staff was not available on some afternoons because they were in training sessions

breakfast was very little, food was hit and miss and we struggled with language barrier

same restaurant for breakfast and dinner and a beach bar open for lunch

it s a 100 room resort to start off with so no issues finding chairs by the pool or beach

hear the birds chirping and it was relatively quiet and not overrun with too many guests or loud kids

the spa is great

was not advertised as a family hotel and the pool was so crowded with kids it was impossible to use the pool

food was good - especially special dinners and breakfast

room service, staffs location is good, close to the airport and malecon boardwalk

noisy music from bar next door

location was okay (not paved so being driven in/out was uncomfortable); spa was excellent

stay at the sunset plaza beach resort and spa was absolutely wonderful

spa services were excellent

and the spa ud83dudc9eud83dudc9eud83dudc9e we would come back

good gym and spa too

spa was very small. food was terrible. construction next door.

the gym was fine but the equipment could use some work and perhaps a couple of different machines

food not so bad for the price, but i think they should have ice cream for kids

weather was cool while we visited, and the pool was chilly most days

the rooftop bar was amazing, as was the kind server, the views were phenomenal

we also had a massage at the spa which was very good

spa and reservation only restaurant fill up quickly so be sure to reserve/coordinate at time of

thermal water in basically every pool, the lazy river and kids area

guillermo, juan, julio all the waiters at the pool are

i didn t like as much was the long wait times for breakfast, and i found the food quality could have been

us to services or things to do in the resort was more interested in selling romantic dinner and spa time

the spa was very overpriced

spa also excellent

pillows horrible spa so

spa prices were high and it was very loud until 3 am because of the acoustics of the hotel

would patrol the resort during the day and try and upsell for many things at the resort like spa services, dining

spa was a bit pricey, as well as the laundry services

i was expecting more of a spa like environment and it was definitely more of a frat party

the spa was very nice

i did a massage at the spa and it was awesome

was exceptional, food was good and with adult pool, it was quieter

don t begrudge kids having fun, but way too many of them and no security or enforcement of rules

pool areas nice

more umbrellas at the pool, need more staffing, bathrooms ran out of toilet paper, there is a need to move the

got too crowded, it s a family resort, so a lot of kids are expected, not appropriate if you want to rest

hotel employee at breakfast is a wonderful waiter

the breakfast was great and they have a resident falcon which was really special

and food; walking access to downtown and local restaurants cons: i've rarely had poorer wifi - one has to pay

pool area was disgusting and extremely crowded, we couldn t stay at the hotel during the day

the guy also lied that we only paid for a continental breakfast but we actually paid for a full breakfast