large room with a king bed, semi-private patio with ocean views adjacent to the upper pool

the pool was also lovely

music in bar way too loud early & all day

2 bulldozers ran morning to night making a breakwater for the property; impossible to sit by pool or have a

gorgeous rooms; layout,pool

the spa staff was not available on some afternoons because they were in training sessions

same restaurant for breakfast and dinner and a beach bar open for lunch

our neighbours had ordered room service the last few days for dinner

hear the birds chirping and it was relatively quiet and not overrun with too many guests or loud kids

it s a 100 room resort to start off with so no issues finding chairs by the pool or beach

7am breakfast means 7:15 to 7:30 if your on a schedule to go play pickle ball. painfull.

that there was an adult only pool and a variety of pools

the wifi in our our room was not strong enough and we were losing the signal so we missed out as the

the snack bar needs to have more selection of foods

of restaurants, pools and bars

spa and reservation only restaurant fill up quickly so be sure to reserve/coordinate at time of

we also had a massage at the spa which was very good

staff also did not enforce adult only areas as kids were in those pools and hot tubs, too many kids running

the pools are so stunning, room was gorgeous, gym was perfect

the breakfast buffet was a bit better but the quality of juventino is terrible, and there is no fresh

setting, lovely facilities, great spa experience

the spa is exceptional

at least in 2402b spa was great beach guys were good

hotel is very nice and the staff is very friendly and helpful the breakfast is very good services provided by

no true bar in lobby area

there is a gym and spa on the property

kids were entertained

the kitchen was well equipped

kids were entertained

my elderly father had fallen ill and i asked for a late check out to have him rest a few hours longer before

the views were amazing, the spa was heavenly, and the beach was breathtaking

need a snack bar or swim up bar w/food our taco stand out by the pool for quick, and cost effective, bites

junior suite should have two chairs and a kitchen

omelette bar was fantastic

with a special compliment to ana our housekeeper who was meticulous, gracious and helpful, to the pool consierge

wifi sucked

cesar and lisbeth handled our situation service at the restaurant love the fresh-made tacos for breakfast and

the pool area looked like a waterpark full of kids

wifi sucks

at the bars, at breakfast, in the restaurants and the cafe, all of them were amazing

spa didn t reply to requests

wifi was a little inconsistent, but overall very good.

friendly employees, great food, snack bar had a good variety, nice beach, pools were

the mini bar had 4 opened drinks still in there and hadn't been restocked

nothing we didn't like but maybe a couple more restrooms around the pool.

the big signs about 'do not reserve sun beds if you are not in the pool' meant nothing, there is a point in

if you re going with kids older than 5 years, they have a perfect kids club with marvelous staff (diana,

breakfast was delicious

awesome pool, private beach, daily fun activities and kids club

should have had more bartenders on and more than one bar open during the day wait was too long for drinks

to share about the mexican culture, with a lot of dancers, the hot tub that is included in the spa services,

kids club was really limited so we ended up not putting our kid in there

there is no room service and they can't even send you a bottle of water or anything to your room

nice room service with bar available

staff is great and attention to kids is pretty good

additionally, the beach and spa services were excellent

pay extra 800 dollars for my guest at check in, we could not use the credit of the hotel in the spa neither for

clean and personnel is very helpful all restaurants are delicious several pools are available and loved sitting

- one is just a small area with a bar, one is a sports pool with games all the time, one is a kids pool which

wifi is strong

very clean , spacious room,quiet ,free parking

room was large- the bed was large and comfortable - parking was in front of the hotel and had a security guard

pools are small, basically for kids or to stand there

the waiter with the hat on the pool was very nice and attentive

to name a couple, felix, the pool concierge, and jorge, a waiter at the pool and lemongrass restaurant, were

cleanliness, room with private pool

breakfast and lunches were identical in only 2 opened restaurants (total 3 are on site

spa service was good

com and i didn t have any discount at the hotel spa or any other advantage for had doing it through booking

kids stuff

good for kids.

exceptionally loud 'boom boom' music at the kids pool was excessive - not a good experience

the spa day. the employees in the spa.

in the pools, management needs to buy more shades; the rooms are showing needs of renovation; wifi not the best

- i asked for room service at 11pm and the response was that this request is with an extra charge

the breakfast was good.

the door to the room service return was not very secure and left me feeling unsafe

-: the spa is very very

breakfast is top notch, buffet you have a bit of everything highly recommend

gertting wifif was a whole

i would have liked self-serve snacks by the pool

lovely infinity pool with spectacular view of the pacific ocean

best pool service of any all-inclusive

the wifi in our room would always cut off at night around 9p and resume after 8am

kids club was exceptional, rooms were clean, spectacular staff, gorgeous pool, loved the beach being so kid

pool staff were excellent

piaf (adult only) was our favorite restaurant, and lucca was second with kids

clean. large pool

also the bar options could have been a little bit better for claiming to be a premium all-inclusive

been making it a priority to hire highly trained staff and improve their amenities, restaurants, spa services,

also add, great gym facilities new and plenty of choices for my daily workout

many other hotel resorts, the music is played too loud around the pool

the breakfast food and the service was not good and valuable related with the cost

but this hotel literally had the best staff, reception, bar, restaurant, pool the list is endless

spa was great!

the spa and hydrotherapy was nice

the kids club is a great option for the children, they have a lot of fun there

the kids club is a great option for the children, they have a lot of fun

the breakfast buffet was great. no complaints about quality or selection.

plus weight room and spa are convenient

this free menu and order one of the special and pay and i was told i couldn t this should be spa explain when

the pool bar staff were awesome

breakfast main buffet and mexican restaurant lunch buffet were excellent

lovely beach, great pool and very nice room

+ beach + spa

clean, staff, ac the spa and overall the private beach!

check out, another guests spa bill was added to our room

the spa charged me for cancelled services

with kids, we were frustrated that they weren t allowed to check out the included sporting goods

beautiful spa with a cold dip and giant relaxation area

restaurant was bad, the pool outside our room wasn t maintained enough and there were always kids in the adults

food, all the restaurants are simply amazing, nice kid s pool area, good evening shows, beautiful rooms, comfy

it was still beautiful for walks and spotting sea creatures with my kids

one of my new favourite places and definitely for my kids too

nice pool

the included breakfast was good with the usual eggs, potatoes various fruits and pastries and an egg/ hot cakes

terrible wifi

on the roof with swimming pool and on the main floor there s another restaurant along with the bar and live

the hotel is right on the beach. love the bar service.

breakfast buffet, the bedroom size, the bed quality and the spa service

the spa was exceptional as well

she booked us a cabana, a romantic diner for two and spa and massage

it was great but the food was just ok and the pool service wasn't great

as far as the pool service at the 6th floor we would like to congratulate gilberto his service was excellent

the services at the spa were ridiculously overpriced

we really enjoyed the spa and watersport activities

daily fresh seafood at boteca. water sports included. friendly staff. spa staff.

the spa & hydro massage therapy was very pleasant and staff was exceptional

food was great. staff helpful and happy. spa massage was very good!

the magic show was the best for having kids be engaged and watching every movement

got sick the first day from eating something or drinking an iced drink at either restaurant or bar pool, so the

selection has a great pool and poolside food options

kids loved it

the upgrade of family selection is worth it for room service if you have kids

location and price were great had parking which we needed. close to eveything very walkable

the kitchen could use a kettle for tea

clean nice pool great service.

our favorite part was the heated pool tho

clean rooms, spacious, nice pool area

spa very good

the spa was world class, my only poitive feedback, was the food was not amazing, the breakfast fabulous

nice spa facilities great buffet breakfast friendly staff

the kids loved the water slide

from the grand, elegant lobby to the beautifully manicured landscaping and pool areas, the property was very

we called front desk and resort compensated us with a couple of $90 spa certificates (hour massage) as well as

kids club activities were non-existent

grounds, suites nice w/ great views, pools, bars

i really liked the fact i can have a double room with 2 bathrooms for me and my kids.

good food and drinks, great bartenders, perfect location, beautiful beach and great pools

food was good, breakfast the best

breakfast and food was fantastic

enjoyed the breakfast almost every day of our stay

service around the pool was poor

we did, however, enjoy the breakfast buffet each morning (the french toast was to die for

also, make sure you do a day at the spa because i did a massage and a facial and it was amazing

great place to get away and relax. spa is awesome!!

our suite was spacious and we loved all of the little extras - borrowing a beach bag, sun loungers on the

nature of resort equates to large availability for cabanas and pool chairs

say enough of the rooms , staff , food if you want to relax , avoid the noise , masses , crowded pools and feel

clean, beautifully designed hotel, comfortable bed, great wifi, awesome vibe.

location immaculate perfect pool beds and pillows wonderful staff was so kind and

wifi does not work, i need to use my data all the time but i don t if it is the town in general,

also the pool was in the shade the whole time but i just happened to visit when it wasn t the warmest time

nice pool in the back, and sunny patio in the front upstairs

no wifi

the pool was perfect and we really enjoyed the rooftop area

a little soap bar to wash hands could be good to have next time

wifi was not working in my room

the wifi isn t strong and the bed could use a thicker blanket and new sheets

spa wasn t heated.

the wifi was also fast

room service food is awful, it's really bad, we ordered burger and fries and spaghetti pomodoro,

pool was full of kids

room was large,bed was comfortable breakfast was good

breakfast was delicious, staff were lovely, and the location is fantastic

2) secure free parking

kitchen was a bit short-staffed causing delays.

needs: more pool chairs, +/- microwave, laundry services, pool bar or restaurant

free parking for our car was great

when i came back after the retreat with a friend in tow, alex gave us towels for the pool and then brought my

and the best view from the rooftop pool

stairs to pool could be tricky for some

epic views from the rooftop pool, amazing decoration and spacious

shared kitchen is not secure (my beers were taken by someone)