the pool is so nice and clean, too!!

coming in the room even though i asked no room service

location of the hotel was great getting a parking a good 20 minute ride into the city and 87 north is right near

parking very convenient, room was comfortable, very clean hotel overall, easy access to the higway

kids laying around the hallways on the floor, no breakfast or food on saturday, and just general

spa was not hot - it was less warm than the pool

no pool or spa anymore.

kids doing cannon balls and throwing footballs

we booked a double bed room but was given a single bed room for four of my kids

was feeling hungry at night and it was nice to be able to go to the bar at night and order food and watch the

the rooms are so clean, the gym and amenities are definitely great

no room service and dining was limited menu needed handicapped parking near room

the actual free wifi

pool and staff are wonderful

parking lots are very tight

lovely hotel, very large suite, breakfast was great

breakfast was sufficient

no soap in the bathroom, no soap in kitchen sink

beds were very comfy, suites were spacious, well equipped, bathroom nice . breakfast adequate

the place is very pet friendly

room service not being available.

and the room service was good also, the room was clean including the bathroom

spa services are very limited and extremely expensive.

everything great the spa could be better

clean large room quite modern indoor pool excellent spa

charge for wifi service

i couldn't go to bar with my little tiny dog.

the bar closed at 10 pm on new years eve!!

the kitchenette with the breakfast bar is very convenient!

we loved the breakfast! the room was clean and comfortable. also used the gym quite a bit.

the cleanliness , pool & mostly the room was perfectly fitted for us.

the gym was awesome

complaint was it was still hot in september and their pool and spa were closed

nice gym

did not entertain the breakfast however the room the customer service staff everyone was great definitely a 10

everything was clean and organized and i enjoyed using the fitness center and hotel bar / breakfast area

there were groups of kids running through the halls till late too

breakfast room service - no privacy in bathroom as all the doors and part of the walls are sliding doors - no

room service is great the room actually gets cleaned very well

rooms are not the cleanest bar was closed

no surveillance need cameras outside the parking lot

plenty of parking

the bar was subpar. food was not the greatest tasting.

tried the pool on our last day and we were hoping for a hot tub soak, but it was being repaired

t sleep well because air conditioning was so loud turing on and off- no room service - no breakfast to purchase

beautiful exterior. nice pool.

the high point of our one-day visit was dinner at the bar

long walk from parking lot to hotel.

parking the car was difficult

room didn t have a fridge or microwave, parking is far from check in point, made several trips to unpack into

comfortable accommodations. great fitness facilities.

not enough parking

booked hotel specifically because it had a spa tub - did not work for last 4 days of my trip

cleanliness, room service and location.

there was a used bar of soap in the shower when we checked in

the omelet was made to perfection, i mostly used the room service, and it was very good.

room service actually surly and aggressive

we went for the spa tub

couldn t stay there bc i reserved the suite with spa tub not smoking but that suit it was smelling weed like

room and room amenities were great. breakfast was a disappointment.

no wifi toilet kept clogging

to bend to wash hair, no security door on outside door, bathroom needed updating, sketchy people smoking pot on

gym facilities were not available.

also disappointed the ev chargers were not working

i needed a late check out and the staff allowed me to do it despite the fact they were busy.

no bar or restaurant, very limited breakfast available.

great location for shows at cap theatre. decent bar food.

did not know there're spa services available??

possibly offer a set time and option for complimentary breakfast

the lounge, bar and gym. location to restaurants and pharmacy.

the lounge, bar and gym. location to restaurants and pharmacy.

is water available in the lobby, but no continental breakfast or coffee/tea service

the spa staff was also

spa is nice but the massages were mediocre

the spa is great too

the massages at the spa were heavenly

wasn t able to get a spa appointment

i got the king spa room

the spa bath

it would be nice to update the bathroom and spa

spa tub jets needs to be cleaned better

loved the spa tub in the room free breakfast was great

pool was very cloudy and there were no towels

am extremely unhappy with agoda for misrepresenting the hotel as pet friendly when it infact was not

the breakfast was not good other hotels have better to go bags

breakfast bar was fresh with big selection

i like the pool the gym room and the cafeteria the bar section

spa and workout facilities

very comfortable bed and bathroom was spa like

i cannot wait for my spa appointment this afternoon

location, cleanliness, staff rooms, spa restaurant little coffe shop

spa does not have the accommodations for a couple massage room which was the main reason for the

i didn't like that we didn't have the funds to utilize their spa experience

also the spa is closed on sunday and monday

the pool and whirlpool were a hit with my kids

is definitely a place to stay with kids, no rest for the weary

room service, overall look of hotel

i have a big truck and is hard to parking

price, location, staff, cleanliness, efficiency,coffee, hot water availability 24 hours; healthy breakfast

nice hotel and good free breakfast

parking is easy and location is very convenient

very refreshing the facility was clean, breakfast was fresh and well stocked, dining area clean and again, all

the spa bath

loved the separate hot tub spa in the room ud83dude0d the room was very clean the room was very spacious

the spa tub and the location were beautiful

we had the king spa suite. it was great and comfortable.

spa bath

spa hours.

room service, housekeeping and the front desk gave us excellent service.

friendly and helpful staff'.and the buffet breakfast at the restaurant!

super easy to travel into nyc, the complimentary breakfast was delicious, staff was so kind and helpful, hotel

breakfast was excellent and staff are wonderful..

they upgraded our room, to ensure there was room for the bedding they provided for the two kids

they upgraded our room, to ensure there was room for the bedding they provided for the two kids

very comfy bed, loved the fireplace and terrace

very untidy pool and lounge area with a nice fireplace but all filthy and run down

be aware that the wifi is very poor, and there is very poor cell phone coverage.

pool was closed

was amazing brought our elf and they played along with it called the kids down for special delivery from santa

the parking lot is somewhat dangerous because you have to enter a lane of traffic where cars are doing

was friendly the breakfast was good and included in the price the pool was a great way for the kids to have fun

and the continental breakfast was great