not enough parking

room didn t have a fridge or microwave, parking is far from check in point, made several trips to unpack into

parking lot is a walk from front door

long walk from parking lot to hotel.

parking the car was difficult

the pool is in need of a deep cleaning

it rained the whole time here so i couldn't take advantage of it, nice grounds and spacious parking lot

hanging out in the parking lot with hotel security doors propped open and lots of noisy little kids roaming the

gym looked nice, i guess

they have restaurant and bar but they are closed

spa was not hot - it was less warm than the pool

no pool or spa anymore.

there were a quick option for the kids for breakfast continental breakfast would be great

rooms, staff, and the crossings bar and lounge made for a delightful experience

way too many kids in pool and hot tub

the spa tub and the location were beautiful

we had the king spa suite. it was great and comfortable.

spa bath

the spa bath

loved the separate hot tub spa in the room ud83dude0d the room was very clean the room was very spacious

no room service and dining was limited menu needed handicapped parking near room

parking - had to valet - no other options due to so busy

next i will know to ask about neighbors with kids

outside terrace overlooking the pool had food containers strewn all over

needs more parking. my room was in putnam but had to park far away.

staff in restaurant was inattentive, booking staff in spa was unhelpful, disinterested, and classless

spa treatments were outstanding

the spa was great

to spa from outside wasn t spa like

building in a beautiful location, excellent spa treatments, good restaurant - and even an outdoor pool

we went for the spa tub

couldn t stay there bc i reserved the suite with spa tub not smoking but that suit it was smelling weed like

makes parking difficult

the smoking rooms are old and some things were broken.

very clean and the laundry room was handy.

no soap in the bathroom, no soap in kitchen sink

kitchen old and outdated and unclean. no kitchenware.

clean room and delicious breakfast!! thank you for your hospitality, we totally enjoyed.

also, we had some issues upgrading our free to high-speed wifi, and i thought it was not a big deal

the place is very pet friendly

at the moment with the covid restrictions, no pool, no gym, no breakfast buffet.

their breakfast was also a plus from oatmeal to hard boil eggs

at the moment with the covid restrictions, no pool, no gym, no breakfast buffet.

heated pool and basketball court very nice for the kids

very nice set up, small kitchen was equipped with everything from pots, to dish washing detergent

everything great the spa could be better

spa services are very limited and extremely expensive.

we enjoyed the pool, gym, and in-room dining

we enjoyed the pool, gym, and in-room dining

the swimming pool and gym were a great addition.

room service not being available.

and the room service was good also, the room was clean including the bathroom

the parking, the beds, the location

wedding took up the whole lobby and entire to the pool area

the high point of our one-day visit was dinner at the bar

com explicitly states that there is an active swimming pool and hot tub as well as breakfast - all of these

large room, comfortable bed, renovated bathroom, hot shower, friendly staff, large facilities (gym, swimming

they upgraded our room, to ensure there was room for the bedding they provided for the two kids

they upgraded our room, to ensure there was room for the bedding they provided for the two kids

very comfy bed, loved the fireplace and terrace

be aware that the wifi is very poor, and there is very poor cell phone coverage.

a night expect 5 star accommodation and service cheapo products toilet paper was cheap single ply wifi didn

we didn't use the spa but it was nice knowing it was available

the spa was luxurious very hygienic and the staff there was excellent

bear mountain inn property is gorgeous and we had easy access to the spa and to the trails

location, view, spacious room, value. wonderful bar and dining.

really is the point of staying here waking up inside the park and not having to deal with the parking queues

booked hotel specifically because it had a spa tub - did not work for last 4 days of my trip

room service actually surly and aggressive

the workers in the bar area and pool.

they closed all the restaurants and room service for a huge groups of people who took over the hotel they

cleanliness, room service and location.

complaint was it was still hot in september and their pool and spa were closed

option of separate rooms/a door that closes between bedroom and living room for traveling with kids who need an

it has kitchenette with all essentials, fitness gym, laundry room, breakfast buffet, free parking, basketball

the kitchen and how it came with everything.

pool was not open as stated on website room was not cleaned thoroughly, even the kids noticed.

the spa area, there is a sauna, which unfortunately did not work

would have liked bacon with breakfast for the kids.

love the facilities- laundry had a pool sauna and very friendly and helpful staff

plenty of parking and the pool was a nice bonus

key card didn't work for pool. had to get someone to open it for us.

they could convert some of the parking spaces

downstairs i have never seen anything like it i will never stay in that hotel again for my kids were terrified

the parking and restaurant

the shower was cold one day, the gym was okay - one treadmill didn t work, and the free weights jumped from

breakfast was great, room clean and quiet!

would have enjoyed a bar on the premises.

little tired. water bottle machine broken in gym.

large, well appointed gym

the breakfastand the bar tender the night i che ked in was very good..nothing

wish there was free breakfast, cups in gym area, and free parking.

wasn t able to get a spa appointment

spa is nice but the massages were mediocre

natalie at the spa was sweeter than sugar and the body scrub perfect

the massages at the spa were heavenly

the spa is great too

i cannot wait for my spa appointment this afternoon

spa and workout facilities

spa was fabulous

the spa was booked all day for the facials and massages

very comfortable bed and bathroom was spa like

i didn't like that we didn't have the funds to utilize their spa experience

also the spa is closed on sunday and monday

the kids loved the pool

provide simple continental breakfast

lack of restaurant and bar, food (including breakfast) served to the room.

did not know there're spa services available??

the pool could ve been bigger

restaurant breakfast

also, the telephone in my room did not work, therefore the room service option was null and void for breakfast

inhouse restaurant was a bar setting, we were carded at the door just to eat dinner and it was way to loud for

all we got was a paper bag with a bottle of water and a nutrigrain bar and a package of breakfast cookies there

there was laundry available, gym was nice, room was spacious.

easy checkin, clean room and gym.

the breakfast was not good other hotels have better to go bags

there could ve been more parking

good wifi

time driving into parking lot can be difficult , but once you do it , it's easier the next

-the bed -the fridge/freezer -the staff who was so nice -the free parking -the complimentary breakfast -the

free parking

big parking

wish the pool was open for the kids to use ud83dude15

was closed; which was one of the main reasons for us choosing the hotel, our kids were looking forward to it

no free breakfast for third party guests!

the pool was not available

great location, nice clean hotel, free real breakfast. best hotel for your money in the area