restaurant was unable to provide a table for me, nor did they offer room service as an option

room service very poor choices and overpriced also

room clean and comfort. room service is good.

staff were very helpful with providing dinner room service and a phone charger!

though the hotel does offer room service of some items, but not

room service wasn't bad either

ordered room service and the food was cold.

the bed was comfy and you could opt out of daily room service to be greener as well

ordered a room service sandwich on saturday night before going to the theatre

bath, fridge, room service

staff were very good and helpful although there was not many of them room service was not as thorough or as timely as i would have liked

comfy bed, clean hotel, friendly staff, good service, quick room service.

room service sandwiches need to have sauce sachets and basic salt and pepper sachets

no room service.

prompt room service with a good choice of menu available in the room

also, some of the room service food was a bit hit and miss

even the room service staff walk inside the room without wearing a mask

room service also ordered which never arrived even after waiting 45

service, room service accuracy, breakfast 30 mins late on 1 day

also, there is an ipad in the room with lots of information, possibilities to order room service

breakfast was amazing and the room service just the same very quick and efficient, the room was perfect and the bed was so

amazing ud83dudc4f room service was great and staff mostly good

room service had a good variety

phoning for room service was hit and miss with the terrible phone in the room

the steak was absolutely delicious and room service fantastic

toiletries in the bathroom and a good room service menu

no room service menu available in the room which was the same case on my last visit.

room service prices are very expensive

room service only available till 8 pm ;///

room service

no wifi

friendly staff comfy bed quiet location free wifi

not really any negatives. maybe a secure motorcycle parking area would have helped me a little.

parking is very limited

the main bed was hard to sleep on and one of the kids bed did smell like old pee smell but the bedding was

comfortable room, bed. lovely staff. room service great, if a little overpriced for a salad.

great service and a good room service..

menu for room service meaning i had to have something i did not want checking out far too long with only 1

quiet room armchair as requested clean prompt room service

room service was amazing and beds comfy

lack of food options as the only room service place stopped serving really early.

room service arrived over an hour before i had scheduled it for and they forgot part of my order

i would have liked room service to have been more flexible and longer

the room the bar the room service

no room service, this was

room service was not available due to a function

of room service after 9

that i disliked anything as had room service which was quick and fresh, the staff friendly and helpful as i left my ipad in room

i wished room service was available until 9:30 or 10 pm

room service cost.. food was not great. need more selection on coffee tray

a bit too hard pillows to my liking and had a slight delay with room service but wouldn t complain

we had room service and the food was excellent..

bizarrely when breakfast wasn't good. room service excellent food all hot and arrived quickly

the poor lad at the bar was expected to service the bar and the restaurant and room service, restaurant cane first followed by room service hence

a great overnight stay room was very clean and comfortable and room service was quick and easy

room service options, there should be a better menu to choose from as room service always cost

i arrived at 10pm and was told there was no room service available.

room service could of been a bit better

the restaurant provides great quality food, breakfast and room service

we arrived late and there was no restaurant or room service.

restaurant room service everything apart from bedroom

room didn't work, it was reported when i arrived although nothing was done about it, we ordered room service both days but we couldnt order by phone we had to go to reception

ordered room service, it took a while but wasnt a problem, food wasn t brilliant, 6 for nachos and only

have rated it excellent but for the knock on the door late at night with room service trying to deliver a sandwich i ignored it first time but he came back for a second go

the cost for room service was fairly expensive but very

room excellent the most comfortable bed, room service exceptional staff amazing.

room service was brilliant too

asked for some water as i had a kidney infection, room service lady when i told her about infection went to get me more water

very proffessional service, room service and food outstanding.

super spacious and comfortable room with excellent facilities and 24/7 room service

the rooms, the location, the helpful desk and room service staff, the outside space.

location and general vibe from the evening and at breakfast

they ensured we had booking for breakfast and dinner and went above and beyond to ensure everything was perfect

stopped serving food in bar at 5pm, though this is when i arrived and was hungry!

wifi was great and there was a desk in my room to work at

covid restrictions meant there was no room service available, so had to carry drinks up to the room from the bar

no room service after 2200 hrs

room service also not clearly signposted still not sure if it exists

no room service, no kids allowed at spa after 12 on sunday

though staff were happy for me to take ordered foof back to

had a function on whilst we were staying, so there was no room service so we had to eat at the bar

wasn t overly impressed with the room service food quality, the chips were hard and cold and the pizza wasn t very

didn't use room service but looked good woth some options available 24hrs

took 40 minutes to successfully order room service

whole stay at the hotel in southampton we were satisfied with accommodations, hotel service and room service

have to wait for eggs if not want scrambled never get salt when ordering room service

room, breakfast, room service!

), and would be nice to have had a few more options for room service menu - like sandwiches / smaller plates

the room service was delicious and plentiful

lovely rooms, excellent room service, very tasty breakfast.

staff was great, room service was great, the restaurant where we had breakfast was pleasant, everything was clean,

i should add that on contacting room service they were very quick to bring a fresh towel to the room

good room service, good location, big and clean room.

not enough food choice in room service

room service and staff were very friendly

room service menu could include children s options

the room service details were lovely

the bar was good too and the room service pizza was a real treat

we stayed in the junior suite and the service was incredible, from the complimentary wine, to the room service, to the most comfiest bed we ve ever stayed in, the stay was exceptional and we will

next morning i was trying to get room service for one hour housekeeping ended up sending my request to reception who i called about

we stayed 7 nights and got no room service

view was excellent, quite room on the 5th floor and room service very good considering the covid 19 proposed restrictions of services

lift out of order and lots of poor staff having to cope with room service/suitcases etc..

the pizza on room service wasn t very good

wasn't at all impressed with the all day/room service menu, but the breakfast was good.

room service choice

room service prompt

bed really comfy. quiet night. under floor heating in bathroom very good. room service amazing.

only negative comment is, if you try to order room service, it takes several attempts before someone answers the phone, if at all

reception staff, the spa staff, the housekeeping staff, the spa, the harbar room service food, cleanliness, studio suite and the bed was divine

room service was available but there isn t anywhere to eat dinner in the room

free restaurant room service was great addition

fabulous room service pizza from the parsons collar

large rooms, stylish, clean & comfortable. prompt room service and tasty food options

dn't really get room cleaning done by the late

food from room service was ok. breakfast was good value for money. staff absolutely lovely.

room service breakfast was sensational, great quality fresh food

room service didn't answer during the evening breakfast price

buffet breakfast, and room service food was good too

excellent customer service and the food/room service was great.

room service was excellent, only downside if anything was breakfast

good to have free room service for breakfast under the current circumstances.

no instructions of any kind in room, couldn't find out how to call reception, no idea if had room service and imagine if there was would have been asleep by the time order arrived

service hours should be a little extended, and the room service menu should be

no overnight room service

no room service available any time

i really couldn t fault it. fabulous mini break! room service option would be nice :)

room service aswell as we arrived late, they really took in consideration of the allergies we had

wifi was not great kept losing connection.

free parking but not sure if because of covid 19 restrictions or machine not working ?

wifi didn't have a password so it was easy for us to hop on

ample parking

comfortable room, great food, staff very helpful. safe parking for motorbike.

st be recently improved given previous reviews); decent cosy pub and the most terrific

bed was very comfy. good supply and variety of beverages. ample parking spaces. food was lovely.

there was nothing in room to help us eg: menus room service nothing

room service breakfast was forgotten but soon rectified after speaking to reception and very tasty

dinner we had definitely seemed to have been sitting which was disappointing and as it was room service, i expected hot plate and covers to keep things covered and warm but all were open and

room service for 3 days

thing, the breakfast room service could be improved a little

chose not to)

room service everyday available of wanted

the staff were very helpful and gave us room service to enable us to have a drink in the quite of our room

i booked the breakfast to be room service

charge), i was not disappointed, it was amazing

fi signal very poor and temperamental, room service at an additional charge per order,and not clear instructions on how to action the call

above and beyond, very helpful and friendly , great breakfast and room service

friendly,pleasant staff. breakfast very good. the fact they accepted dogs. room service.

no room service due to minimal staff,on website states otherwise

she asked me if i had eaten and if i didn t want to eat in the restaurant i could have room service

cannot buy a drink on room service

it could do with the bathrooms being updated a bit, and the room service was very limited

it was supposed to have room service but it did not

the room was lovely, both the room service and breakfast were delicious.

we had room service too which was fantastic

room service was a little expensive - 50 for 2 sandwiches is a bit steep

tend to have room service when i stay

room service was nice & very handy considering i was recovering from an operation, the fridge was

excellent customer sevice delivery via the staff - staff prepared to go the extra mile - room service second to none - wonderful food - beautiful location - tranquil

room service could have been better

of electrical outlets, great shower, complimentary cider, waters,snacks, hot drinks in room and room service by app

room service drinks delivered in about 2 minutes

clean, stylish and well equipped. free parking. excellent facilities

on-site parking at rear of hotel close to room was convenient and seemed secure

we stayed for 2 nights but the room service wasn t great, as in topping up the tea/milk etc, generally room wasn t tidied up

room service exceptional food in the drift adjacent to the hotel was excellent and very well

night receptionist didn't know there was 24hr room service

however the hotel and bar staff were great and organised dinner via room service

used room service and they forgot about us

i was unpleasantly surprised by a 5 charge to deliver room service

unclear when room service available and if it supplied alcohol when the bar is closed

told them l want room service today and the receptionists told me the chef is busy and l had to get my refund but l

paying 5 extra for food to be delivered as room service seems unnecessary and not my experience of other hotels

tates it's available 24 hrs) no one answered

reception staff very pleasant and also had a lovely chat with the room service lady

no room service turnaround on second night

christmas parties going on that night so we couldn't use the bar but we didn't need to anyway and room service was offered as an alternative if we did want to

room service was on 2 per tray

you had registered a card at check in and even if you had you couldnt get it at the bar but room service only

the food (room service and breakfast service) was excellent (-) we were told there were information sheets in the bedrooms informing us that we had to request a room service and that we had also been told on arrival (-)than the comment above about the breakfast, you had to ask for room service which i don't expect in a four star hotel (+) room service available at no extra charge (-)room service for the 4 night stay (-)room service, no cleaning (-)no room service as advertised. a big big no no. (-) room service felt half complete

was great, so were the staff and the swimming pool was fab, great to have a nice swim

a big and well appointed family room - the kids loved the bunk beds, which were built in and solid

lift in the building so you carry your luggage one flight of stairs wifi wasn t great no mini fridge or mini bar in the room toiletries were almost non

parking at the hotel was excellent