comfortable room, bed. lovely staff. room service great, if a little overpriced for a salad.

room service was amazing and beds comfy

had to order a room service evening meal - it was rapid, beautifully cooked and presented, tasty, so good

great service and a good room service..

room service food presentation rather poor.

some really new hi-tec stuff going on in the room were your able pay for & order food & drink for room service plus lot's more from the google gismo

no room service, this was

i would have liked room service to have been more flexible and longer

lack of food options as the only room service place stopped serving really early.

excellent, clean and easy to find my way around room service was a bonus

i wished room service was available until 9:30 or 10 pm

room service

of room service after 9

no room service and the restaurant is in a building round the corner so you get wet if it s raining

there wee some room service available i could have

the restaurant provides great quality food, breakfast and room service

we had room service which was amazing and the breakfast was great

i arrived at 10pm and was told there was no room service available.

room service options, there should be a better menu to choose from as room service always cost

room service could of been a bit better

bizarrely when breakfast wasn't good. room service excellent food all hot and arrived quickly

a great overnight stay room was very clean and comfortable and room service was quick and easy

friendly staff, spacious room, great room service, warm and welcoming

the poor lad at the bar was expected to service the bar and the restaurant and room service, restaurant cane first followed by room service hence

kettle in room didn't work, i explained this to room service on the way out, she said i missed the switch; funny that i have been using electric

toiletries in the bathroom and a good room service menu

room service only available till 8 pm ;///

the room service menu stops at 9

no room service menu available in the room which was the same case on my last visit.

room service can t manage a sandwich after 5pm only choices are full meal or a starter off

the room service food i had one night was disappointing

phoning for room service was hit and miss with the terrible phone in the room

have done with extra chair, as we ordered room service and one of us had to eat on the bed

room service had a good variety

excellent through out, it was perfect for what we and my partner wanted a relaxing get away, the room service was excellent as was the food, the leisure facilities were great, couldn t have

room service was brilliant too

we drank at the bar which has a lovely atmosphere, we had good room service and breakfast buffet was excellent, with a great variety

super spacious and comfortable room with excellent facilities and 24/7 room service

we had a baby with us we used room service & found the portions slightly small for cost of

breakfast was really good even though there was only room service but we enjoyed it

in our luggage the room cleaning not really good if we asked for anything from the front desk or room service we had to go bring it by ourselves

expensive room service

wasn t overly impressed with the room service food quality, the chips were hard and cold and the pizza wasn t very

need concierge need more stuff for room service need more cleaning

had a function on whilst we were staying, so there was no room service so we had to eat at the bar

room service was terrible

great value & nice selection food on the menu for dining & room service

milk in room and didn t want to call room service for a small amount of milk

restaurant room service everything apart from bedroom

ordered room service, it took a while but wasnt a problem, food wasn t brilliant, 6 for nachos and only

they were very good regarding the dog and very helpful regarding room service.

i should add that on contacting room service they were very quick to bring a fresh towel to the room

room service and staff were very friendly

the room service was amazing, food was very good and service very prompt and easy to order

it was difficult to get room service

staff we met from reception, to concierge, room cleaner, room service were so professional, pleasant and super helpful

27/7 room service available

the room service details were lovely

the bar was good too and the room service pizza was a real treat

treated well upgraded room with extras had room service excellent

view was excellent, quite room on the 5th floor and room service very good considering the covid 19 proposed restrictions of services

i also had room service and that was really nice too

room service very slow/poor, numerous phone calls to front desk in the evening & no one answered

the pizza on room service wasn t very good

lift out of order and lots of poor staff having to cope with room service/suitcases etc..

room service choice

fab quality breakfast facilities lovely restaurant and bar with roof terrence only mark down room service breakfast could have been serviced more hot

the breakfast was lovely and the room service the place is amazing

only negative comment is, if you try to order room service, it takes several attempts before someone answers the phone, if at all

hold of room service and the spa was difficult on a couple of separate occasions and ice needing to be

the rooms, the location, the helpful desk and room service staff, the outside space.

breakfast excellent and we booked an evening meal to have with family

pretty rooms, friendly staff, good pub food, big parking, walking distance to a town centre with lots of places for a drink or

able to do an early check in

need to sort out their wifi as it is inconsistent

room service complete with table cloth

staff were very good and helpful although there was not many of them room service was not as thorough or as timely as i would have liked

room service sandwiches need to have sauce sachets and basic salt and pepper sachets

on one day room service arrived at 4

no room service.

room service very poor choices and overpriced also

room clean and comfort. room service is good.

it is because of covid but there was no paperwork in the room to confirm restaurant timings, room service, telephone numbers, local info or more about the history of the building

room service

restaurant was unable to provide a table for me, nor did they offer room service as an option

room service aswell as we arrived late, they really took in consideration of the allergies we had

no room service available any time

i really couldn t fault it. fabulous mini break! room service option would be nice :)

good wifi and tv reception

moment we arrived and taken by young lady behind bar to our room her smile and helpfulness was super

only one complaint, no room service menu in the room and no menu on display in the bar

room service was quick and very tasty! the gentle herbal babble buth gel is just i liked.

the bed was comfy and you could opt out of daily room service to be greener as well

staff were very accommodating - we needed quiet room service so as not to wake our very young baby, and they were fantastic in assisting us

the food was delicious and the option of room service is also brilliant

service, room service accuracy, breakfast 30 mins late on 1 day

soggy vegetable crisps at room service

didn t really like using tablet pc for room service.

our room service order didn't arrive for 40 minutes and then when we called they said the chef had

even the room service staff walk inside the room without wearing a mask

no room service, no kids allowed at spa after 12 on sunday

covid restrictions meant there was no room service available, so had to carry drinks up to the room from the bar

room service also not clearly signposted still not sure if it exists

no room service available when i stayed

great room service with excellent food

free restaurant room service was great addition

and room service could have been a lot faster

clean, it s dog and child friendly ud83dude03, the location is great, the room service was fantastic, it s modern and up-to-date, you can use the swimming pool and spa in

didn't see any options for room service

dn't really get room cleaning done by the late

buffet breakfast, and room service food was good too

only problem we had was the phones in the room had a technical issue, we had trouble calling room service

dered newspaper didn't arrive nor did a drink ordered with food via room service) but otherwise all good

excellent customer service and the food/room service was great.

room service was very good and the pub next door provided a good alternative to the hotel

have to wait for eggs if not want scrambled never get salt when ordering room service

lovely rooms, excellent room service, very tasty breakfast.

i had room service afew nights again was a pleasure

), and would be nice to have had a few more options for room service menu - like sandwiches / smaller plates

there were no facilities for a snack in room service, so we went to tesco and bought a pasta salad and some pineapple for our dinner

property is beautiful we enjoyed walking round the gardens and loved having room service the burger was absolutely huge and

room service was slow unable to turn mixer tap off

there was nothing in room to help us eg: menus room service nothing

dinner we had definitely seemed to have been sitting which was disappointing and as it was room service, i expected hot plate and covers to keep things covered and warm but all were open and

thing, the breakfast room service could be improved a little

room service exceptional food in the drift adjacent to the hotel was excellent and very well

the pub next door was meant to close at 9pm, but closed early and we had to order room service - i would never eat here again

to book a table for dinner even though the pub affiliated with the hotel was not busy and room service was not available even though we had been told it would be

we stayed for 2 nights but the room service wasn t great, as in topping up the tea/milk etc, generally room wasn t tidied up

however the hotel and bar staff were great and organised dinner via room service

the food (room service and breakfast service) was excellent (-) we were told there were information sheets in the bedrooms informing us that we had to request a room service and that we had also been told on arrival (-)than the comment above about the breakfast, you had to ask for room service which i don't expect in a four star hotel (+) room service available at no extra charge (-)room service for the 4 night stay (-)room service, no cleaning (-)no room service as advertised. a big big no no. (-) room service felt half complete

was great, so were the staff and the swimming pool was fab, great to have a nice swim

bed and pillows fantastic, food lovely, kids loved the pool.

kids loved the pool and sauna

hotel great staff and location food was good as was parking and our room definitely will be going

this long established hotel is a classic for its history, its wonderful staff (reception, room service, breakfast, dinner, baggage handlers) is what truly contributed to this hotel's old (-)stay, our only issue was no response when we called reception/room service a couple of times but think the staff were just busy dealing with other customers at (-)room and bed was too small in comparison to other similar priced hotels and the room service menu is limited (-) we did ask if we could be served room service sandwiches in the lounge and that was agreed, and we were then able to have a drink

staff were great (particularly reception and breakfast) and the little packs for the kids were so cute

car parking arrangements and limited signage

looked very dirty

a very friendly team on hand to help with luggage and parking as my husband had mobility issues

no outside dining; uncomfortable bed; feather pillows with no alternatives; no 'during stay' room service, not even fresh towels and nothing offered; small and poor quality in-room tv with

room service closed quite early.

no room service

room was fine, and it was good to have daily room service

there was no room service

napkins, cool coffee, staff in and out to grab a

the bedroom was lovely. room service was great. super location. would definitely book again

room was clean we were given the option of having the room service

the staff were very helpful and gave us room service to enable us to have a drink in the quite of our room

room service everyday available of wanted

it was supposed to have room service but it did not

was central and the food and dining room service was excellent

room service was not good we stayed for 2 nights, between nights bed was pulled up but not made,

cannot buy a drink on room service

room service, i don't want to sit alone in a bar and eat, i'd like a meal in my room after

breakfast nicely hot but was not tasty as no salt or pepper provided with room service

fi signal very poor and temperamental, room service at an additional charge per order,and not clear instructions on how to action the call

no room service due to minimal staff,on website states otherwise

friendly,pleasant staff. breakfast very good. the fact they accepted dogs. room service.

very dog friendly

there was no room service facility

the room service staff came into the room twice before the checkout time

ved the idea of room service meals designed especially for dogs)

bath in our room bar and restaurant menu very disappointing call for room service but no one replies so had to get dressed and go

staff was helpful in allowing us an early check in. cheap.

rooms are a great size, wifi in all the rooms i've stayed in 3,8,26 is very good.

friendly staff comfy bed quiet location free wifi

large room for the price, double bed and a small single so plenty of space, loads of parking, easy access and room was very quiet which surprised me given its a motorway services,

ruck). convenient for my onward travel.

my only concern was that my room service trays arrived uncovered

duty manager & the fact that the phones in the room didn't work for room service

we ordered oysters on room service and they had insufficient which was fine but arrived with indeterminate dressings in

breakfast was great- good selection of food. with young kids though could have started earlier

noisy fridge - wished it was a proper minie bar with drinks & snacks

ordered room service for breakfast and was a little disappointed with the size of it, but the food itself

room service breakfast was very well priced - works out the same as dining in the restaurant

found it difficult to connect with room service/reception on the phone in the room.

more veggie main meal options on the room service would be good too

we had room service from the on-site thai restaurant which was excellent