i really couldn t fault it. fabulous mini break! room service option would be nice :)

no room service available any time

room service aswell as we arrived late, they really took in consideration of the allergies we had

it was good to have the free wifi, but we found it was picking up intermittently

parking , stunning views, room was a small double at the top of the hotel but windows

the pizza on room service wasn t very good

lift out of order and lots of poor staff having to cope with room service/suitcases etc..

wasn't at all impressed with the all day/room service menu, but the breakfast was good.

room service and the food was not very hot for my friend

view was excellent, quite room on the 5th floor and room service very good considering the covid 19 proposed restrictions of services

staff we met from reception, to concierge, room cleaner, room service were so professional, pleasant and super helpful

we stayed in the junior suite and the service was incredible, from the complimentary wine, to the room service, to the most comfiest bed we ve ever stayed in, the stay was exceptional and we will

the bar was good too and the room service pizza was a real treat

the room service details were lovely

we also used the room phone and room service which was perfect

it was difficult to get room service

room service and staff were very friendly

not enough food choice in room service

YW

i should add that on contacting room service they were very quick to bring a fresh towel to the room

bed really comfy. quiet night. under floor heating in bathroom very good. room service amazing.

reception staff, the spa staff, the housekeeping staff, the spa, the harbar room service food, cleanliness, studio suite and the bed was divine

room service choice

bed is very comfy, good spa treatment, lovely meal and room service, warm and comfortable, good parking

we didn't particularly fancy anything on the room service menu but the restaurant kindly agreed to send what we wanted from the main menue up to

need concierge need more stuff for room service need more cleaning

took 40 minutes to successfully order room service

didn't use room service but looked good woth some options available 24hrs

wasn t overly impressed with the room service food quality, the chips were hard and cold and the pizza wasn t very

expensive room service

asked for room service, breakfast in bed

the family room could have been cleaner in some areas

the pub next door was meant to close at 9pm, but closed early and we had to order room service - i would never eat here again

night receptionist didn't know there was 24hr room service

we stayed for 2 nights but the room service wasn t great, as in topping up the tea/milk etc, generally room wasn t tidied up

this long established hotel is a classic for its history, its wonderful staff (reception, room service, breakfast, dinner, baggage handlers) is what truly contributed to this hotel's old (-)stay, our only issue was no response when we called reception/room service a couple of times but think the staff were just busy dealing with other customers at (-)room and bed was too small in comparison to other similar priced hotels and the room service menu is limited (-) we did ask if we could be served room service sandwiches in the lounge and that was agreed, and we were then able to have a drink

monty s terrace bar food was very good

the restaurant was closed and the food in the bar was pretty poor as was breakfast which was also understaffed

looked very dirty

no spa in the hotel, although guests have access to the facilities of the hotels s sister property

the room service staff came into the room twice before the checkout time

there was no room service facility

bath in our room bar and restaurant menu very disappointing call for room service but no one replies so had to get dressed and go

ved the idea of room service meals designed especially for dogs)

very dog friendly

room service options, there should be a better menu to choose from as room service always cost

we had room service which was amazing and the breakfast was great

price for room service quite high.

room service could of been a bit better

ordered room service for my daughter, nice food which was delivered quickly, exactly what was needed

the food (room service and breakfast service) was excellent (-) we were told there were information sheets in the bedrooms informing us that we had to request a room service and that we had also been told on arrival (-)than the comment above about the breakfast, you had to ask for room service which i don't expect in a four star hotel (+) room service available at no extra charge (-)room service for the 4 night stay (-)room service, no cleaning (-)no room service as advertised. a big big no no. (-) room service felt half complete

excellent staff very friendly. pool was good

great size room for an adult and two kids

bed and pillows fantastic, food lovely, kids loved the pool.

was a lovely touch we didn t manage to have breakfast but we had a lovely dinner in the bar area which was very much enjoyed

no outside dining; uncomfortable bed; feather pillows with no alternatives; no 'during stay' room service, not even fresh towels and nothing offered; small and poor quality in-room tv with

no room service for dinner so we had to carry food upstairs to prevent him disturbing others who

would of like room service, but the restaurant and the breakfast was super !!

room service closed quite early.

the hotel advertises room service but this was not available during our stay but they still left the menus in our room

a bit too hard pillows to my liking and had a slight delay with room service but wouldn t complain

friendly staff, spacious room, great room service, warm and welcoming

the poor lad at the bar was expected to service the bar and the restaurant and room service, restaurant cane first followed by room service hence

kettle in room didn't work, i explained this to room service on the way out, she said i missed the switch; funny that i have been using electric

we had room service and the food was excellent..

room service was brilliant too

asked for some water as i had a kidney infection, room service lady when i told her about infection went to get me more water

very proffessional service, room service and food outstanding.

room excellent the most comfortable bed, room service exceptional staff amazing.

room service was very good and quick, although there isn t the biggest choice of food and it is

room service

lack of room service

of room service after 9

that i disliked anything as had room service which was quick and fresh, the staff friendly and helpful as i left my ipad in room

there wee some room service available i could have

duty manager & the fact that the phones in the room didn't work for room service

my only concern was that my room service trays arrived uncovered

we ordered oysters on room service and they had insufficient which was fine but arrived with indeterminate dressings in

breakfast was great- good selection of food. with young kids though could have started earlier

breakfast it was disappointing that no alternative milk option where available on the table

disk service and hotel management arrangements gym or club i was happy with hotel staff and room service

some really new hi-tec stuff going on in the room were your able pay for & order food & drink for room service plus lot's more from the google gismo

i would have liked room service to have been more flexible and longer

no room service, this was

lack of food options as the only room service place stopped serving really early.

thing, the breakfast room service could be improved a little

dinner we had definitely seemed to have been sitting which was disappointing and as it was room service, i expected hot plate and covers to keep things covered and warm but all were open and

room service for 3 days

property is beautiful we enjoyed walking round the gardens and loved having room service the burger was absolutely huge and

breakfast room service was great, bed was comfy

room service breakfast was very well priced - works out the same as dining in the restaurant

found it difficult to connect with room service/reception on the phone in the room.

we had room service from the on-site thai restaurant which was excellent

room service breakfast was tiny and not worth the money we paid for it

more veggie main meal options on the room service would be good too

have to pay a service charge for room service if you order from your room, but if you order at the bar to your room you don t pay

excellent room service. comfortable. all staff very well trained.

good food, had room service and was very impressed by size of portion and quality, would def stay here again

room service food presentation rather poor.

had to order a room service evening meal - it was rapid, beautifully cooked and presented, tasty, so good

great value & nice selection food on the menu for dining & room service

milk in room and didn t want to call room service for a small amount of milk

ordered room service, it took a while but wasnt a problem, food wasn t brilliant, 6 for nachos and only

the cost for room service was fairly expensive but very

the room has a lovely large bed, decent tv, fridge, room service, and free spa toiletries

the rooms, the location, the helpful desk and room service staff, the outside space.

parking included and plenty of it on site

breakfast excellent and we booked an evening meal to have with family

lovely pub lots of parking, great atmosphere friendly welcome

wifi was great and there was a desk in my room to work at

food choices and room service very good

dn't really get room cleaning done by the late

don't deliver room service.

and room service could have been a lot faster

clean, modern rooms. comfy bed. fast room service.

food from room service was ok. breakfast was good value for money. staff absolutely lovely.

room service in cardboard boxes, not a fan

dered newspaper didn't arrive nor did a drink ordered with food via room service) but otherwise all good

only problem we had was the phones in the room had a technical issue, we had trouble calling room service

topped off my great room service and delicious breakfast

beds were very comfortable and the room service excellent enjoyed the dinners, saturday night was exceptional with the service quick

choice for room service. non fine dining menu.

that we could use the restaurant room service bar even though we were in the apartments

there was no room service menu in the room.

was amazing, loved having room service with a smile

i completely understand if you don't do room service but she should at least try to understand what had happened already

every morning being woken up by room service, not nice.

housekeeping was thorough, and the room service was prompt and polite

room service menu was no available and the breakfast was really bad, food was just kept lukewarm

poor, very hot, had to phone staff to get heating turned off wanted room service, kitchen closed by 8

i was able to have supper delivered as room service

there was also parking at the premises

a large outside tv, plus a quieter area to the side of that if you don t like tv/sport good parking, it s under trees in the main so do expect bird poo on the

the wifi signal didn t reach our room some times.

lovely staff, comfy rooms great breakfast.

toiletries in the bathroom and a good room service menu

room service was prompt and of high quality

limited choise on the room service menu

room service

room service was polite, speedy and delicious but a tad expensive

the lounges and the honest bar was a nice place to end the evenings in

best breakfast i ve had in a long time. what a great veiw!

parking is easy and you would struggle to find a better location

plenty of parking

only negative was the location on a hill, but with parking available near the entrance it was alright unless you had mobility problems

no wifi in the rooms, but none of the pubs in cowes have wifi in the rooms so...

no breakfast

all mod cons including wifi, tv, free view, fan, hair dryer, iron and ironing board

), the breakfast was bad and the wifi didn't work in my room

great room, friendly staff and a great breakfast