pool is nice and cold after a warm day

also, the wifi signal is great everywhere in the hotel

the new fiberoptic wifi is incredible

wifi strenght could be better

breakfast was so delicious and

the food is delicious, the pool is very nice

the pool was perfect and the kids enjoyed spending the afternoon playing around as we watched in comfy lounge chairs

no kids menu

clean, comfortable beds, strong wifi signal, big shower with lots of hot water, good air conditioning

delicious breakfast

very good service and breakfast

nice vegan breakfast

the swimming pool is sparkling and very clean indeed

the pool was clean and at a lovely temperature, cool enough to be refreshing but warm enough not to

the staff is extremely helpful, they arranged our rafting tour and later allowed us a late check out so we could shower before

regarding room service,

they also provide room service, so we could eat on our balcony looking out to the forest whilst our baby was sleeping

no room service but a lovely restaurant and pool

my kids absolutely loved the night hike

is a small river you need to cross to get to the parking area closest to the bungalows

breakfast buffet offered many choices views were spectacular when clouds lifted enjoyed the trails

- ana - made huevos rancheros to order at breakfast, really everyone

the people, the food, the spa (you must take a massage (-)the spa offered more and had more times, would love a sauna or something like this, the restaurant was (+)following were exceptional: gourmet meals, staff, spa (my wife had a facial with jason) and cow milking (antonio took the experience to the next

they were always willing to help and were amazing with our kids

fireplace in the casitas - very nice for kids even when they'

breakfast was good

arenal lodge has a nice breakfast with fresh fruits and an amazing view from the restaurant

great breakfast

poor breakfast, especially for vegetarians breakfast was subpar

loved the staff, the private little pool in the room and the breakfast

the food and room service was good

pool and pool area to small for number of rooms.

a great pool and hot tubs close by the restaurant and bar area

breakfast was good with plenty of choice but lunch and dinner options quite expensive

nothing in bar except beer and soft

no microwave, warm water for shower & limited wifi with poor signal

no spa and jacuzzi for me. my husband does not care of it...

wifi didn't work in our unit

free welcome drink was great at the cute bar on site

we had to ask to get help to carry our bags to the unit, which is a good distance away from the parking

highlights of the stay is homily breakfast, cooked at host kitchen every day and what a real home coming feel and thank you for the

breakfast served by owners, property walks and pool area which was never busy

the pool, beautiful gardens, and all the beautiful birds around made it very special

our children loved the pool and the walk down to the river

the breakfast served was of outstanding quality

loved the grounds, pool, people who worked there, room, excellent food and room service!

telephone in room for room service or in case of emergency

it means that you have to use whatsapp or something like it to contact the front desk or to order room service or for housekeeping

no room service, limited pool bar hours

the hotel s restaurant is delicious and their spa services are divine

location, swimming pool, food - all excellent

surrounding, pool, restaurant

awesome experience, i love the place. the wifi does not work for a wfh environment.

front desk clerk was very rude, the wifi did not work in my room

breakfast is good, and the staff were very pleasant

we reserved the jacuzzi everyday, had room service when it was raining and had a lovely time

clean, very friendly staff and nice breakfast

restaurant on site is delicious and the swimming pool is gorgeous

menu at the restaurant felt a bit overpriced for what it was but the food was nice and the breakfast was excellent

we'd so highly recommend this hotel to anyone, from honeymooners to families with young kids

we had a a great night's sleep and loved the breakfast next morning

parking safe and secure

a little expensive. breakfast couldn t be served earlier before i left :/

extremely comfortable bed and excellent breakfast

close to the town, but the place is quiet. good breakfast, good space on the parking lot.

a family we re partying past midnight and then woke us again at 6am when they began breakfast

each room had their own designated parking spot so you weren t fighting for a spot close to your door

the pool, the cabin, the outdoor kitchen

amazing sights, beautiful location, comfortable and clean beds, great staffs, pool is amazing!

great breakfast and helpful staff

hotel was very clean, we had room service everyday

breakfast was great

restaurant and bar on site and 3 choices for breakfast included

it also had a refleshing pool and nice common area with delicious breakfast

it also had a refleshing pool and nice common area with delicious breakfast

the bar was not open throughout our stay despite stated open hours.

no water station and wifi didn t work in my private room

cool place to stay with pool, nice bar and close to city center

pool and bar area lovely

wifi does not work in some of the rooms located on the edge of the property.

frumpy furniture, kitchen in room cannot be used, noise from street

one staff member was a bit grumpy and lots of rules to follow when using the kitchen.

also there is a picture of a kitchen on booking

sorted laundry and transport for us

great location in la fortuna, the hotel is modern, clean and benefits from having shared kitchen facilities available

i would have liked more choices on the room service menu

food was excellent--the buffet breakfast was exceptional, and dinner and room service options were delicious, quality and value for

room service was quick and really affordable

perfect room service and a delicious wood fired oven-baked pizza

room service was nice

min) outside of la fortuna what was good because therefore

great breakfast too

nice accomodation with swimming pool and great breakfast

large common area and kitchen with many appliances

welcome, kitchen facilities very handy, good breakfast in the garden, away from the town

is in the middle of the city center, which means is busy in the street and there is no parking space in front of the hotel if you bring a car, but this is compensated by the private

the kitchen was dark and dirty with a charge to use the gas cooker

nice roof top bar. parking available in a lot nearby. breakfast was ok.

breakfast

view of arenal volcano, close to the park where there are also views of the volcano and church, wifi was available, free breakfast was great with hot food, available parking about a block away,

daily room service

great little place, killer location (quiet but not far from anything), fantastic breakfasts, and ian is easily one of the most helpful people i ve ever met; he helped me arrange (+)excellent breakfast, very clean and well equipped room (+)close to the city and yet a ten minutes drive away from nature. nice room and breakfast spot (+) the breakfast offered by lava lounge was delicious (+) accommodation, breakfast, reception, and amazing customer service (+) breakfast was included and delicious (+)breakfast exceeded our expectations (+)great breakfast great possition and great views of the mountain (+) breakfast is hosted at a hotel just round the corner and had really good options (costa rican, (+) breakfast is at another location 100m down the street and was wonderful

location, great view of the volcano, very cute interior, great staff, easy to find, parking if you have a rental, amazing breakfast, with bird watching, and very clean

location the room the view the vibe parking toiletries were - wow internet was great the staff were amazing so friendly and so helpful

+parking is right in front of the hotel

we had room service and fresh towels every day

the breakfast was delicious

wifi in the cabin was not the best, but at reception worked perfectly

min by car) aircon and swimming pool to relax after a day walking

good value laundry service

i would highly recommend visiting as the waiter is exceptional, offering room service and is super polite, plus the food is delicious

daily room service

we had a gigantic private room with two double beds, private bathroom, and wet bar for just $32

unlimited coffee, exceptional breakfast and restaurant area, relaxing pond/hammock area, great wifi everywhere

a big parking lot

room service every

general hotel space is great, the pool is clean and fun

grounds, nice pool, secure

walls could hear the neighbours kids, tv and chat

located, great service, friendly staff, comfortable, clean rooms with nice small pool area with great views of

wifi connection makes no sense. close to no wifi in the rooms but full wifi on the parking lot.

amazing breakfast each morning and great customer service from their staff

the staff was kind, clean, convenient, very nice pool, nice breakfast

the wifi did not work in the room

glish, italian and

-staff are friendly -safe and quiet area -clean room -hot shower -parking lot

daily room service was impeccable

sweet families making breakfast and dinner while kids played in the pool

the pool/games room was great entertainment for kids during down time

wifi was pretty terrible, but i didn't come to costa rica to be on the internet

didn t change my towels nor my sheets or bring paper towel, they didn t have a room service or maybe i had to request it, i wasn t sure

- super fast room service - nice pool and seats - very good breakfast - super convenient location to access

staff very professional and kind from front desk, restaurant and room service

the in-room spa service was exceptional

t tubs, swimming, pool table, table tennis table), good on site restaurant

very private and very low-key, also love the room service had fresh sheets every morning and breakfast was

maintained property, with a great quick breakfast

loved the convenience of everything close, safe, the pools

bar,no alcohol service in general

bar at the pool / no option to get coffee/tea etc during the day; a bit dated; sometimes tricky to

some communication problems because we were not in wifi so we had to wait to check in.

ople bused in) thermal pool, very small and crowded

location was great, surrounded by nature, and the thermal pools were relaxing

this is a public

the pools were very busy at the weekend, which made getting into the hotel and parking difficult

4) was few meters away from parking lot and pool area at the same time

we also liked the large room and the stable wifi

loved the thermal pool

enjoyed our stay here, highlights included the view of the volcanos from the breakfast/main pool area, included breakfast, and size of the hotel

lighting in the parking lot, i hit the bumper of my rental vehicle on a tree trunk at night while backing up

far out of town, room was clean, hot spring pool was nice and warm, the view was amazing, and the breakfast was delicious

room service was fast

at times i felt like calling room service again and just returning the food

room service options weren't that amazing

-descent room service menu

the swim up bar was great, room service was fast, and all of the food was good

there is a bar there as well to order drinks and food

the pool is perfect and i cannot say enough about the hot springs on the location

free parking

superb location, beautiful gardens and multiple hot springs pool with jacuzzi.

my kids and i enjoyed all of the different pools, hot and cold; we loved getting into the hot springs

the restaurant is good, the room service id fantastic

room service and housekeeping were pretty rude though

the bathroom was a bit basic. room service was overpriced.

ree and very near to the superior rooms) rainforest

they were clean and great) room service parking

basic breakfast and restaurant

breakfast ok. assess road terrible. wi-fi limited. view terrific

the staff was nice, the breakfast was good

dated hotel but friendly staff and excellent breakfast

the breakfast was good and the view from the room and restaurant was excelent

room service was on point

staff was very nice and accommodating, especially when rains and you want room service or if you need a tour, a can or a covid test

loved they had free room service from the restaurant, the arugula and prosciutto pizza was incredible

garden with pretty flowers and landscape; large eagles hovering up high in the sky; secured parking lot; delicious breakfast (included) with many kinds of fruits, in addition to meat, eggs (-)parking area (+) also we felt very safe and our car was left in guarded parking which is a big plus (+)location and breakfast were great! lots of choices. safe parking. beautiful view. very clean. (-) we were able to see that some rooms had a much closer parking area (+) there are plenty of parking spaces available at the hotel (-)parking far away from rooms (-) parking lot right in front of our porch (-)the property is dated and they put us in one of the lowest rooms away from the parking lot.

great restaurant, cosy pools and very friendly and professional staff. breakfast was delicious!

they even do room service

juan carlos at the front desk was very nice, excellent room service, the people at the spa as well, very nice and

excellent room service and breakfast

- food, room and the view from the room, hospitality, room service, pools, drinks and the

the room service was exceptional