good breakfast and very nice and helpful family

min) outside of la fortuna what was good because therefore

kitchen with a huge fridge so perfect for cooking and a terrace which is nice to take your breakfast

nice and clean rooms. the staff is really friendly. good equipped kitchen.

the shared kitchen was great

-staff are friendly -safe and quiet area -clean room -hot shower -parking lot

staff very professional and kind from front desk, restaurant and room service

didn t change my towels nor my sheets or bring paper towel, they didn t have a room service or maybe i had to request it, i wasn t sure

- super fast room service - nice pool and seats - very good breakfast - super convenient location to access

surroundings, private, quiet, with things to do

steven & dylan in the restaurant and bar were both wonderful too

room service every

were great, especially alfonzo showed us the resident sloths as soon as we arrived which made the kids so happy

my kids liked the pools best

great reliable wifi for working

breakfast could be better, however, is not bad.

clean rooms, friendly staff, delicious breakfast!! convenient location too!!

the kitchen was very small and seemed dirty

wifi was extremely spotty in certain

the dining area downstairs was also well kept and a delicious breakfast was served daily

the breakfast was great! the view of the volcano was amazing!! super friendly staff!

hotel was very clean, we had room service everyday

the wifi is awesome

ok for 2 adults but with 2 kids, very

seemed more like a water feature for dining room than useable pool ( my kids felt too self-conscious to use it)

it has one of the best restaurants and a great bar with lovely pool

daily room service

great little place, killer location (quiet but not far from anything), fantastic breakfasts, and ian is easily one of the most helpful people i ve ever met; he helped me arrange (+)excellent breakfast, very clean and well equipped room (+)close to the city and yet a ten minutes drive away from nature. nice room and breakfast spot (+) the breakfast offered by lava lounge was delicious (+) accommodation, breakfast, reception, and amazing customer service (+) breakfast was included and delicious (+)breakfast exceeded our expectations (+)great breakfast great possition and great views of the mountain (+) breakfast is hosted at a hotel just round the corner and had really good options (costa rican, (+) breakfast is at another location 100m down the street and was wonderful

+parking is right in front of the hotel

the wifi was the best we d had in costa rica

off street parking, cold fruit juice at check in, unbelievably friendly staff, very comfortable rooms with

, new , comfortable kitchen very clean you have coffee machine toast maker and everything you need location

one staff member was a bit grumpy and lots of rules to follow when using the kitchen.

frumpy furniture, kitchen in room cannot be used, noise from street

couldn t use anything from the kitchen or microwave

great location in la fortuna, the hotel is modern, clean and benefits from having shared kitchen facilities available

daily room service

i would highly recommend visiting as the waiter is exceptional, offering room service and is super polite, plus the food is delicious

the restaurant patio is very cool. nice pool area.

side, we were disappointed that the restaurant wasn't open for lunch or dinner sometimes and the bar was also closed

the bar tender was also extremely friendly, welcoming and made sure i got everything i needed

bar and restaurant open till 11pm onsite

excellent breakfast burrito, fabulous pool, a little outside la fortuna, so not crazy

wifi is good in public areas, but was limited in our dorm.

pool and bar area lovely

services proposed like laundry (9$) and the food is proportionally a bit expensive compared to what you would expect given (-)suggestion i would have is maybe offer a free or cheap way to do laundry (+) laundry (+) reception happy to book activities and arrange laundry for you but we found at a slight premium so went into town to book ourselves (-) think if someone left all their laundry soggy and damp for days (-) there was no laundry equipment like a washer & dryer (-) towels smell a bit gross like laundry you left wet for way too long before drying it (-)staff, was mostly friendly, but could never answer my questions regarding local transportation, laundry service etc

we had room service and fresh towels every day

wifi in room, bathroom in bad condition

private parking available in from of the room

showers didn t drain very fast, and the wifi can be very spotty

the breakfast was delicious

the wifi only works at the bar or near the desk, but i m on vacation and am completely fine with it not working in the huts

clean, spacious, very nice staff, has parking lot on premise.

a short walking trail that leads to the river through the jungle and would be a great place for kids to play, and we were escorted by the hotel dog, which added to the fun

free welcome drink was great at the cute bar on site

the gardens are very nice, the happy hour and bar with music were fun, and the family-run staff were gracious and spoke good english

highlights of the stay is homily breakfast, cooked at host kitchen every day and what a real home coming feel and thank you for the

the authentic costa rica breakfast was amazing

the breakfast was delicious

wifi was not dependable but it was adequate

breakfast and help with olanning

loved the grounds, pool, people who worked there, room, excellent food and room service!

it means that you have to use whatsapp or something like it to contact the front desk or to order room service or for housekeeping

telephone in room for room service or in case of emergency

no room service, limited pool bar hours

the parking area did fill up but didn't seem to be a problem

were clean, well equipped and pretty big -nice pool and all around very cozy and artsy vibe -breakfast was good, homemade and healthy -at least three languages are spoken

there is a little swimming pool and nice rest area

there is the laundry room available for guests

parking lot tight and small. breakfast options limited.

hotel with excellent location, staff very attentive, great breakfast and swimming pool surrounded by local plants and flowers

daily room service was impeccable

the pool/games room was great entertainment for kids during down time

excellent facilities for families - our kids loved playing shuffleboard in the games area

sweet families making breakfast and dinner while kids played in the pool

sh payment in dollars only)

very private and very low-key, also love the room service had fresh sheets every morning and breakfast was

wifi was good

bar,no alcohol service in general

breakfast was delicious and we could do artisan craft shopping and book all our tours in the same

bar at the pool / no option to get coffee/tea etc during the day; a bit dated; sometimes tricky to

pool a few steps away

people were really nice, two rooms close but separated good with the kids

the breakfast was good with different kind of options

breakfast is good, and the staff were very pleasant

good laundry service for 2000 colones per dry kilo

although the location was remote it was also close to attractions (10-30mins) the wifi was strong enough

secure parking available at the premises

the kids loved the hot pool inside a cave

is a little tight to park the car, a larger car may be hard to maneuver into the parking spot

parking was a little tight but easy to make work.

what makes up for it are the really nice pool-like thermal springs with nice night-lighting

this is a public

next to the pools restaurant had good food bar inside pools makes delicious drinks, try the pinacolada in a

pools and surrounding landscaping was wonderful

our house aka sea container

room service was nice

food was excellent--the buffet breakfast was exceptional, and dinner and room service options were delicious, quality and value for

i would have liked more choices on the room service menu

perfect room service and a delicious wood fired oven-baked pizza

room service was quick and really affordable

the food and room service was good

the breakfast was also very good

weak wifi in our room but good at reception and pool area

there is no bar until 3pm- not a big deal at all. there is a bar next door anyway.

breakfast was great

room service options weren't that amazing

-descent room service menu

the swim up bar was great, room service was fast, and all of the food was good

room service was fast

at times i felt like calling room service again and just returning the food

breakfast was good

the breakfast was delicious

poor breakfast, especially for vegetarians breakfast was subpar

loved the staff, the private little pool in the room and the breakfast

arenal lodge has a nice breakfast with fresh fruits and an amazing view from the restaurant

breakfast was very good

the breakfast is generous

dispenser , would again expect slightly higher standard such as shampoo also to be included -no laundry service provided, however there are laundrettes

water pressure is good and parking was plentiful

to soak in with water replaced daily, comfortable family room with 3 beds, excellent costa rican breakfast cooked by the owner's mother and served each morning in the outdoor dining room of the

place is beautiful, clean and spacious

restaurant using foods they grow at the farm on site, to the super relaxing hot springs and spa, this place is the best

the rooms are large chalets with a safe and wifi working well throughout the large area of the hotel which is difficult

ee breakfast was great

milk a cow, was greeted by wandering peacocks each morning, and hung out with cool lizards by the pool

amazing views of vulcano arenal, great 2x1 aperitif at the hot spring pool in the afternoon, nice room service and reception always available

their breakfast is really good but we had ordered room service for dinner which was not good

excellent room service and breakfast

organizing activities, room service, and dinner reservations was effortless

they even do room service

the bathroom was a bit basic. room service was overpriced.

anks, jose

ree and very near to the superior rooms) rainforest

i wish they had room service available later throughout the night.

the hotel has a policy of no outside food being brought to the hotel but if you order room service and you have leftovers, you are still stuck with having to awkwardly ask a waiter to

staff was very nice and accommodating, especially when rains and you want room service or if you need a tour, a can or a covid test

loved they had free room service from the restaurant, the arugula and prosciutto pizza was incredible

room service was on point

we were family five with kids and this should be better organized as we paid extra to hotel for service

then they have a pool and hot tub where you can sit and enjoy the nature

i spent most of my time in my room with beautiful room service and a yummy dip in my personal pool

od was awful, expensive, slow & therefore usually cold)

was on point, private pool was amazing, room service and laundry very much appreciated, restaurants were

the room service is exceptional

you could choose between room service or 2 other restaurants and each were amazing

we ordered room service at night because it was raining, and the food was ok at best

right out my back door but i will probably never go back because it was too expensive including room service 2 nights and a few cocktails right around $1000

need to make sure you ask for room service bc they'll only come every few days if not requested and really room needs to be swept

the staff was very friendly, the restaurant had room service at no cost which was great and the food

room service was pretty fast

the food for room service was subpar. it was cold one time and soggy the other time.

room service

staff very helpful and friendly, especially from the bar and room service . big thank you

breakfast

staff was courteous and eager to help well maintained surroundings great breakfast

in the hot springs with the dj was fun at night and we loved the fact that we were able to order room service for a small fee on one of the rainy nights

kids love to explore surroundings and thermal pools

the food in both the restaurant and pool bar is delicious and large portion sizes

parking in front of the cabin. the terrace with the volcano view

we had hot water, wifi and ac

food at the wet bar and the room service could be better

restaurant menus, laundry, ice machines, how and when you could order room service, activities

the room service breakfast was not good-cold eggs, burned bacon, and odd tasting toast.

d what you needed for them), and many other things

i loved that you can order from any restaurant to the pool and for room service

they did not bring the food up to your room for room service

room service was not provided on the first and second day and we had to ask twice on the third day

we used the room service for dinner once, which was comfortable and decent

the breakfast was great

the breakfast was great and it was nice to have a couple options

night room service was the only downside

much to do, not a large selection of food on menu at bar, room service or restaurant by the pool

biggest complaint is there was no where to purchase a beverage other than the bar, room service, or the mini-bar in the room

i can bring with the amazing staff and service, the room is super clear, room service until 10pm which is almost impossible to find in costa rica, the spa has amazing

we also had excellent room service

no room service but a lovely restaurant and pool

they also provide room service, so we could eat on our balcony looking out to the forest whilst our baby was sleeping

regarding room service,

my kids absolutely loved the night hike

i did not enjoy the bloody mary's from the morpho bar

better if room service would be enhanced a bit

closed, front desk mentioned upon checkin the restaurant was open till 10 pm, ended up ordering room service

the swim up bar, room service and restaurants are also amazing, particularly tucanes, the waterfall view is stunning

breakfast has a great variety but quality, especially of room service and the restaurants / bars is not 5 star quality

room service menu limited

they even have a floodlit football pitch by the restaurant for the kids to play at

food it is a very simple for 5 stars wifi must pay

there is so much to experience and never a dull moment between the thermal pools, regular pool, nature walk through the forest, animals, soccer field etc including a

the breakfast was great

so friendly, and wonderful amenities at the hotel: good restaurant, walks, hot springs, pool, night hikes, etc

also there s a $10 charge for room service

had to pay $10 extra for room service plus 10% service tax- too many additional charges

life, forrest, the view of the volcano, jacuzzi, room service awesome rooms , beautiful outside showers and the sound of the wild in the morning and

room service charges 10$ per delivery

we had a suite which included 2 bedrooms, a sitting area and a little kitchen which was absolutely perfect for our family of 5