the breakfast is only one plate per person which is a bit scarce, coffee or juice can t do both

dated hotel but friendly staff and excellent breakfast

breakfast ok. assess road terrible. wi-fi limited. view terrific

basic breakfast and restaurant

the staff was nice, the breakfast was good

had to pay $10 extra for room service plus 10% service tax- too many additional charges

also there s a $10 charge for room service

life, forrest, the view of the volcano, jacuzzi, room service awesome rooms , beautiful outside showers and the sound of the wild in the morning and

room service charges 10$ per delivery

much bad to say here except the wifi was slow, which shouldn't matter too much since you should just be enjoying a disconnected

better if room service would be enhanced a bit

we also received room service for dinner and it was delivered promptly

room service menu limited

dinners were always ordered for room service

it was so easy to book an excursion, a spa visit, or order room service with the in-room tablets

the breakfast was delicious

poor breakfast, especially for vegetarians breakfast was subpar

breakfast was good

loved the staff, the private little pool in the room and the breakfast

arenal lodge has a nice breakfast with fresh fruits and an amazing view from the restaurant

perfect room service and a delicious wood fired oven-baked pizza

i would have liked more choices on the room service menu

room service was nice

food was excellent--the buffet breakfast was exceptional, and dinner and room service options were delicious, quality and value for

room service was quick and really affordable

night room service was the only downside

we also had excellent room service

we enjoyed eating by the pool and room service was also very good

biggest complaint is there was no where to purchase a beverage other than the bar, room service, or the mini-bar in the room

we enjoyed room service with the volcano

the food and room service was good

weak wifi in our room but good at reception and pool area

a great pool and hot tubs close by the restaurant and bar area

the made-to-order breakfast was exceptional and we loved the night frog walks

the breakfast was also very good

the kids loved the hot pool inside a cave

relaxed in between going out and coming in at the pool which was a great temperature

the parking is a bit tight but great that you can park right next to the cabin

each room had their own designated parking spot so you weren t fighting for a spot close to your door

delicious breakfast

parking available and easy to access

breakfast was very good

the breakfast is generous

wifi was great

very friendly owners, hot spa and very good breakfast!

ree and very near to the superior rooms) rainforest

that the room service doesn t have a desert on the menu.

anks, jose

i wish they had room service available later throughout the night.

the hotel has a policy of no outside food being brought to the hotel but if you order room service and you have leftovers, you are still stuck with having to awkwardly ask a waiter to

good wifi

good laundry service for 2000 colones per dry kilo

people were really nice, two rooms close but separated good with the kids

the breakfast was good with different kind of options

wifi doesn t work

the hotel is well located only a few minutes drive from town and there is convenient parking onsite

there is a bar there as well to order drinks and food

the pools were clean and kids enjoyed every bit

we saw a toucan at the hot springs and the birds at breakfast were beautiful

bar and restaurant staff similarly excellent

room service was not provided on the first and second day and we had to ask twice on the third day

we used the room service for dinner once, which was comfortable and decent

they did not bring the food up to your room for room service

staff helped me with figuring out how to pay parking ticket i got in town

the pool was totally empty during our stay, and despite this we were directed to it for a swim, by

no menu for room service on the room

room service was fast

room service options weren't that amazing

room service should go later than 10pm, and i would have liked to have a table to easy eat at in

-descent room service menu

location was great, surrounded by nature, and the thermal pools were relaxing

this is a public

pools and surrounding landscaping was wonderful

next to the pools restaurant had good food bar inside pools makes delicious drinks, try the pinacolada in a

the pools were very busy at the weekend, which made getting into the hotel and parking difficult

very private and very low-key, also love the room service had fresh sheets every morning and breakfast was

the breakfast was great and all the staff were very friendly

there s two jacuzzi pools and a pool

the wifi not so good & the staff did nothing about

wifi was good

room was beautiful, the pool was meticulously clean and the whole hotel is very cute, clean and well maintained

friendly helpful staff, the beautiful jungle garden, the fantastic breakfasts, the kitchen and laundry

there was plenty of parking in a gated car park

the breakfast was great and the staff was very friendly

and helped us out wherever they could -the rooms were clean, well equipped and pretty big -nice pool and all around very cozy and artsy vibe -breakfast was good, homemade and healthy -at least

daily room service was impeccable

excellent facilities for families - our kids loved playing shuffleboard in the games area

issue was we paid for laundry service and clothes were delivered back still damp

the pool/games room was great entertainment for kids during down time

pool and pool table was great for the kids

staff was very nice and accommodating, especially when rains and you want room service or if you need a tour, a can or a covid test

room service was on point

loved they had free room service from the restaurant, the arugula and prosciutto pizza was incredible

we came to hotel an hour early - they gave us early check in

great restaurant, cosy pools and very friendly and professional staff. breakfast was delicious!

no room service, limited pool bar hours

it means that you have to use whatsapp or something like it to contact the front desk or to order room service or for housekeeping

telephone in room for room service or in case of emergency

loved the grounds, pool, people who worked there, room, excellent food and room service!

the mattress was not very comfortable, and there could have been more vegan breakfast options

in the hot springs with the dj was fun at night and we loved the fact that we were able to order room service for a small fee on one of the rainy nights

pool bar

location out of town with added bonus of hot springs very close to everything and parking was easy - hot springs gs a added bonus and breakfast was ok only downside was you

the morning guard in the parking lot was the nicest staff member we met during our service

room has their own parking spot

room service was pretty fast

the staff was very friendly, the restaurant had room service at no cost which was great and the food

right out my back door but i will probably never go back because it was too expensive including room service 2 nights and a few cocktails right around $1000

we ordered room service at night because it was raining, and the food was ok at best

need to make sure you ask for room service bc they'll only come every few days if not requested and really room needs to be swept

highlights of the stay is homily breakfast, cooked at host kitchen every day and what a real home coming feel and thank you for the

we loved our cabin and the pool

the breakfast was delicious

choice of nice pool or cool dip in river running through the property

lovely pool hot shower had a hot tub on the decking helpful

we had room service and fresh towels every day

amazing breakfast

showers didn t drain very fast, and the wifi can be very spotty

liked the breakfast

great location, wonderful staff and easy parking

od was awful, expensive, slow & therefore usually cold)

the room service menu at springs wasn't as much to my taste as tented camp, though, & the room service

was on point, private pool was amazing, room service and laundry very much appreciated, restaurants were

i spent most of my time in my room with beautiful room service and a yummy dip in my personal pool

you could choose between room service or 2 other restaurants and each were amazing

decor, wet bar in the room

wifi was not the best

nice and comfortable place. well located. in the nature. spa resonably priced.

without the light also being on so no fan while sleeping, string of lightbulb string around the spa outside had only 6 of 20 that worked

laundry service inexpensive and done in 2 hours, which was great as we were travelling for a month

the food for room service was subpar. it was cold one time and soggy the other time.

staff very helpful and friendly, especially from the bar and room service . big thank you

room service

we asked for a late check out because my daughter had a work meeting from 1-2pm

breakfast was exceptional; my tuna crudo lunch and mahi mahi dinner were excellent

amazing views of vulcano arenal, great 2x1 aperitif at the hot spring pool in the afternoon, nice room service and reception always available

organizing activities, room service, and dinner reservations was effortless

juan carlos at the front desk was very nice, excellent room service, the people at the spa as well, very nice and

excellent room service and breakfast

the room service was exceptional

pool and bar area lovely

wifi in the cylinder rooms was spotty at best which could be a little frustrating - but not the end

wifi does not work in some of the rooms located on the edge of the property.

the wifi was down in our rooms due to damage, but was great in the pool area and lobby!!

no water station and wifi didn t work in my private room

frumpy furniture, kitchen in room cannot be used, noise from street

great location in la fortuna, the hotel is modern, clean and benefits from having shared kitchen facilities available

couldn t use anything from the kitchen or microwave

, new , comfortable kitchen very clean you have coffee machine toast maker and everything you need location

good and clean bathroom,if you book directly it is very nice and you can use their common kitchen otherwise pay 5$ per day,which is very clean,staffs are so nice ,they have a roof top area

i would highly recommend visiting as the waiter is exceptional, offering room service and is super polite, plus the food is delicious

daily room service

free and enough parking

minor complaint would be that the pool was freezing, which i think limits its use

huge apartment with a kitchenette, two rooms, 5 beds, living room, tv, huge bathroom

daily room service

wifi could have been a little faster.

beautiful view of the volcano very good breakfast spacious rooms, ac, wifi

wifi available and great upper deck to relax on

great little place, killer location (quiet but not far from anything), fantastic breakfasts, and ian is easily one of the most helpful people i ve ever met; he helped me arrange (+)excellent breakfast, very clean and well equipped room (+)close to the city and yet a ten minutes drive away from nature. nice room and breakfast spot (+) the breakfast offered by lava lounge was delicious (+) accommodation, breakfast, reception, and amazing customer service (+) breakfast was included and delicious (+)breakfast exceeded our expectations (+)great breakfast great possition and great views of the mountain (+) breakfast is hosted at a hotel just round the corner and had really good options (costa rican, (+) breakfast is at another location 100m down the street and was wonderful

hotel was very clean, we had room service everyday

wifi not great

ok for 2 adults but with 2 kids, very

pool was nice

location value and very helpful front desk staff. nice breakfast and overall great value.

parking was in a locked lot about a block away

great wifi connection and a fantastic terrasse zits a bar overlooking the volcano

great location, good breakfast and the staff was very nice

super friendly stuff, great location and very good breakfast!

the kitchen was very small and seemed dirty

room service every

the bird show at breakfast and resident sloths

my kids liked the pools best

helpful and friendly staff who made towels into animals for the kids and who were able to book tours

wifi connection often fell out

i loved that you can order from any restaurant to the pool and for room service

food at the wet bar and the room service could be better

restaurant menus, laundry, ice machines, how and when you could order room service, activities

the room service breakfast was not good-cold eggs, burned bacon, and odd tasting toast.

d what you needed for them), and many other things

- super fast room service - nice pool and seats - very good breakfast - super convenient location to access

didn t change my towels nor my sheets or bring paper towel, they didn t have a room service or maybe i had to request it, i wasn t sure

staff very professional and kind from front desk, restaurant and room service

breakfast was delicious

the breakfast had several tasty options to choose from and access to the juice and coffee machines

the tours, and knew a lot for our further trip very clean

great breakfast too

oom got cleaned) , good equipped kitchen, good and lots for breakfast if wanted, a little bit

good rooms and kitchen with everything necessary

the rooms and shared space were really clean and nice, the wifi works without problems.

-staff are friendly -safe and quiet area -clean room -hot shower -parking lot