the breakfast is only one plate per person which is a bit scarce, coffee or juice can t do both

dated hotel but friendly staff and excellent breakfast

breakfast ok. assess road terrible. wi-fi limited. view terrific

basic breakfast and restaurant

the staff was nice, the breakfast was good

had to pay $10 extra for room service plus 10% service tax- too many additional charges

also there s a $10 charge for room service

life, forrest, the view of the volcano, jacuzzi, room service awesome rooms , beautiful outside showers and the sound of the wild in the morning and

room service charges 10$ per delivery

much bad to say here except the wifi was slow, which shouldn't matter too much since you should just be enjoying a disconnected

better if room service would be enhanced a bit

we also received room service for dinner and it was delivered promptly

room service menu limited

dinners were always ordered for room service

it was so easy to book an excursion, a spa visit, or order room service with the in-room tablets

night room service was the only downside

it was sent to my room by room service with service charge

i can bring with the amazing staff and service, the room is super clear, room service until 10pm which is almost impossible to find in costa rica, the spa has amazing

biggest complaint is there was no where to purchase a beverage other than the bar, room service, or the mini-bar in the room

room service prompt and affordable

room service was quick and really affordable

food was excellent--the buffet breakfast was exceptional, and dinner and room service options were delicious, quality and value for

i would have liked more choices on the room service menu

perfect room service and a delicious wood fired oven-baked pizza

room service was nice

arenal lodge has a nice breakfast with fresh fruits and an amazing view from the restaurant

great breakfast

breakfast was good

poor breakfast, especially for vegetarians breakfast was subpar

loved the staff, the private little pool in the room and the breakfast

the food and room service was good

weak wifi in our room but good at reception and pool area

a great pool and hot tubs close by the restaurant and bar area

the made-to-order breakfast was exceptional and we loved the night frog walks

the breakfast was also very good

they did not bring the food up to your room for room service

room service was not provided on the first and second day and we had to ask twice on the third day

we used the room service for dinner once, which was comfortable and decent

the hotel is so nice that it would benefit from an outdoor common area or even a small swimming pool

there is even a small pool available for the guest

weak wifi

wifi was great

guests no wifi no hair dryer or even a water glass in the room owner too familiar with female guests

parking available and easy to access

wifi only worked close to the window

i wish they had room service available later throughout the night.

reat for walks

room service and housekeeping were pretty rude though

they were clean and great) room service parking

the restaurant is good, the room service id fantastic

although the location was remote it was also close to attractions (10-30mins) the wifi was strong enough

parking was a little tight but easy to make work.

and the pool is perfect for cooling off after a hike

the parking is a bit tight but great that you can park right next to the cabin

the pool, the cabin, the outdoor kitchen

place is beautiful, clean and spacious

the bar in the area served variety of drinks and dishes - all tasty

great place to stay with kids as they have a farm where children can get involved if they want to

the pools were clean and kids enjoyed every bit

free parking

room service should go later than 10pm, and i would have liked to have a table to easy eat at in

room service options weren't that amazing

no menu for room service on the room

-descent room service menu

the swim up bar was great, room service was fast, and all of the food was good

pools and surrounding landscaping was wonderful

we enjoyed all the pools, and the cold pool was a great place to swim in between the hot pools

the pools were lovely and great to relax at the end of a busy day

ople bused in) thermal pool, very small and crowded

this is a public

staff was very nice and accommodating, especially when rains and you want room service or if you need a tour, a can or a covid test

loved they had free room service from the restaurant, the arugula and prosciutto pizza was incredible

room service was on point

great breakfast

we came to hotel an hour early - they gave us early check in

pool a few steps away

breakfast was good with multiple options

good breakfast and nice pool area

no wifi in the rooms. wifi in the pool area was poor.

very friendly and helpful staff and delicious

very private and very low-key, also love the room service had fresh sheets every morning and breakfast was

helpful organizing tours that leave from the hotel, on site restaurant was very good, on site bar drinks were very good, hot tubs and pool area very nice, great view, rooms clean and

maintained property, with a great quick breakfast

parking was included along with the reception had plenty of tour info

disappointed there was no restaurant or bar at the hotel.

in the hot springs with the dj was fun at night and we loved the fact that we were able to order room service for a small fee on one of the rainy nights

the room is old, wifi was shaky and staff was not

the thermal pools are great, they even have one with a bar with views to the volcano and we finished our days there

excellent location with villas overlooking mt arenal. individual parking spots.

we enjoyed the free breakfast

daily room service was impeccable

loved the front desk staff, she was so funny and great with my kids

the pool was chilly but our kids loved it

used the laundry service, which was very expensive and not good

(they offer a breakfast at the hotel, but just from 7 am to 9 am, and our kids like to sleep in to 10 am)

breakfast was also lovely and staff were friendly and helpful

small parking lot, but if all park properly it is functional.

there was plenty of parking in a gated car park

the pool was perfect to cool off and relax

i love that they have free parking and laundry

need to make sure you ask for room service bc they'll only come every few days if not requested and really room needs to be swept

the staff was very friendly, the restaurant had room service at no cost which was great and the food

room service was pretty fast

right out my back door but i will probably never go back because it was too expensive including room service 2 nights and a few cocktails right around $1000

we ordered room service at night because it was raining, and the food was ok at best

telephone in room for room service or in case of emergency

loved the grounds, pool, people who worked there, room, excellent food and room service!

it means that you have to use whatsapp or something like it to contact the front desk or to order room service or for housekeeping

no room service, limited pool bar hours

pool and hot tubs were magnificent

the room service menu at springs wasn't as much to my taste as tented camp, though, & the room service

the room service is exceptional

was on point, private pool was amazing, room service and laundry very much appreciated, restaurants were

i spent most of my time in my room with beautiful room service and a yummy dip in my personal pool

you could choose between room service or 2 other restaurants and each were amazing

room service

the food for room service was subpar. it was cold one time and soggy the other time.

staff very helpful and friendly, especially from the bar and room service . big thank you

beautiful view of the volcano. great room. loved our private pool. good food at the restaurant.

family of 5 (3 kids 13 and under) were pleasantly surprised by the comfort of this resort

you can relax in a nice small pool or visit the river ~300m down the hill

the wifi was good, but went out a few times, but not for long

the pool, beautiful gardens, and all the beautiful birds around made it very special

anazing pool, hughe rooms

we loved our cabin and the pool

we had room service and fresh towels every day

the main road is pretty close and noisy. the wifi was not working in our bungalow

view of arenal volcano from the pool, convenient private parking by each cabin, friendly and helpful staff, good breakfast, good hot

the wifi worked everywhere and the staff was even nice enough to lend us forks and knife so we could

4)

juan carlos at the front desk was very nice, excellent room service, the people at the spa as well, very nice and

excellent room service and breakfast

the restaurant was so good we ordered room service for dinner twice and ate in the restaurant once

the room service was exceptional

- food, room and the view from the room, hospitality, room service, pools, drinks and the

parking is free and was close to our room

decor, wet bar in the room

no microwave, warm water for shower & limited wifi with poor signal

plenty of parking for rental cars

the pool pictures refer to a spa entry but this wasn t offered to us at any point during the stay

pool and bar area lovely

wifi in the cylinder rooms was spotty at best which could be a little frustrating - but not the end

wifi does not work in some of the rooms located on the edge of the property.

the wifi was down in our rooms due to damage, but was great in the pool area and lobby!!

no water station and wifi didn t work in my private room

frumpy furniture, kitchen in room cannot be used, noise from street

great location in la fortuna, the hotel is modern, clean and benefits from having shared kitchen facilities available

couldn t use anything from the kitchen or microwave

, new , comfortable kitchen very clean you have coffee machine toast maker and everything you need location

good and clean bathroom,if you book directly it is very nice and you can use their common kitchen otherwise pay 5$ per day,which is very clean,staffs are so nice ,they have a roof top area

i would highly recommend visiting as the waiter is exceptional, offering room service and is super polite, plus the food is delicious

daily room service

free and enough parking

minor complaint would be that the pool was freezing, which i think limits its use

huge apartment with a kitchenette, two rooms, 5 beds, living room, tv, huge bathroom

the room service breakfast was not good-cold eggs, burned bacon, and odd tasting toast.

restaurant menus, laundry, ice machines, how and when you could order room service, activities

food at the wet bar and the room service could be better

d what you needed for them), and many other things

i loved that you can order from any restaurant to the pool and for room service

daily room service

wifi could have been a little faster.

walls are a little thin, and no shampoo or conditioner. wifi can be a little spotty.

location, great view of the volcano, very cute interior, great staff, easy to find, parking if you have a rental, amazing breakfast, with bird watching, and very clean

parking spaces are somewhat limited but the staff allowed me to park my vehicle within the internal

hotel was very clean, we had room service everyday

location, breakfast, ac, laundry service and team.. was great

the new wall around the pool

restaurant and bar on site and 3 choices for breakfast included

good location not noisy at all, small but refreshing pool and great restaurant!

great wifi connection and a fantastic terrasse zits a bar overlooking the volcano

amazing location. amazing common area. excellent breakfast. hope to be back!

the breakfast was great! the view of the volcano was amazing!! super friendly staff!

free secure parking

breakfast was included with multiple options

room service every

the breakfast is fab, you take it faxing flowers and wildlife

breakfast is delicious and i also took some great photos of birds spotted in and around the hotel

we were here with our kids so it was perfect for them and the bigger pool is deep

the wifi didn't work great in our room, but we were at the other end of the complex and this wasn't a

access and parking were easy

my kids loved exploring the garden which was relaxing for me because they had something to do that

free parking

they have free parking and an extra service for laundry that was very useful

they have free parking and an extra service for laundry that was very useful

- super fast room service - nice pool and seats - very good breakfast - super convenient location to access

staff very professional and kind from front desk, restaurant and room service

didn t change my towels nor my sheets or bring paper towel, they didn t have a room service or maybe i had to request it, i wasn t sure

amazing breakfast options and wonderful space around the pool and gardens

o then looked after us impeccably whenever we were in the bar or restaurant)

very good breakfast

breakfast included was a lovely treat and you can choose from 4 different options

landscaping and breakfast

room,good breakfast, most friendly and helpful staff, nice bathrom a d shower, good location, parking, a d unique handmade furniture

excellent homemade breakfast and a kind, helpful staff