the pool is lovely, and the breakfast and restaurant food is delicious

good privacy and swimming pool + spring good for kids and family.

very weak wifi in room if you plan to work remotely on your trip

parking onsite which was good

our kids had a great time, and my mom recommends to try message

regarding room service,

no room service but a lovely restaurant and pool

they also provide room service, so we could eat on our balcony looking out to the forest whilst our baby was sleeping

staff were so friendly our rooms were amazing the pools and water slides were super cool our kids loved

beautifully maintained gardens in a lovely quiet area good wifi excellent friendly staff

the pool was a nice place to relax and cool off

breakfast and evening were delicious

couldn't have asked for friendlier hosts :) giovanni provides you with his homegrown coffee for breakfast which we ended up buying two bags to bring home

from great housing service to dinner and breakfast served in time that suited our plans and even washing our clothes

we had breakfast every morning by the pool and hearing the birds sing

we had to ask to get help to carry our bags to the unit, which is a good distance away from the parking

no spa and jacuzzi for me. my husband does not care of it...

a short walking trail that leads to the river through the jungle and would be a great place for kids to play, and we were escorted by the hotel dog, which added to the fun

a short walking trail that leads to the river through the jungle and would be a great place for kids to play, and we were escorted by the hotel dog, which added to the fun

ample parking

the pool, beautiful gardens, and all the beautiful birds around made it very special

the breakfast

cluded) was very good

the wifi is subpar.

choice of nice pool or cool dip in river running through the property

breakfast was good

poor breakfast, especially for vegetarians breakfast was subpar

the breakfast was delicious

loved the staff, the private little pool in the room and the breakfast

great breakfast

no room service, limited pool bar hours

it means that you have to use whatsapp or something like it to contact the front desk or to order room service or for housekeeping

loved the grounds, pool, people who worked there, room, excellent food and room service!

telephone in room for room service or in case of emergency

d the

the food and room service was good

it was perfect for our two families with teenage kids with the pool, hot tubs, ping pong and pool table

it has good secure parking and the staff was great

there is no bar until 3pm- not a big deal at all. there is a bar next door anyway.

the breakfast was great - you can choose an option from the menu and then there s a small buffet as

very friendly and helpful staff and delicious

no wifi in the rooms. wifi in the pool area was poor.

people were really nice, two rooms close but separated good with the kids

surrounding, pool, restaurant

front desk clerk was very rude, the wifi did not work in my room

good breakfast and very nice and helpful family

good rooms and kitchen with everything necessary

we enjoyed cooking in the shared kitchen

oom got cleaned) , good equipped kitchen, good and lots for breakfast if wanted, a little bit

the shared kitchen was great

hotel was very clean, we had room service everyday

wifi worked pretty well

location, breakfast, ac, laundry service and team.. was great

seemed more like a water feature for dining room than useable pool ( my kids felt too self-conscious to use it)

breakfast was great

although the location was remote it was also close to attractions (10-30mins) the wifi was strong enough

houses were really pretty and the pool was a very nice addition

extremely narrow and hard-to-access parking spots

breakfast was cold, would. have preferred a buffet style with lot of fruits and other options.

staurants, breakfast spots, tours, etc)

good and clean bathroom,if you book directly it is very nice and you can use their common kitchen otherwise pay 5$ per day,which is very clean,staffs are so nice ,they have a roof top area

frumpy furniture, kitchen in room cannot be used, noise from street

great location in la fortuna, the hotel is modern, clean and benefits from having shared kitchen facilities available

the laundry service was very fast

, new , comfortable kitchen very clean you have coffee machine toast maker and everything you need location

it has a bar on the upper floor (with a swing (+)staff was very friendly and helpful good location rooftop bar with nice view on volcano (-)was noisy in the evenings because of the hotel's bar that was just outside our room (-)bar service was lacking (+) there was a nice terrace with a bar although we did not use it (+)the first floor bar has an amazing view of the volcanoe (+)airy feel good communal spaces central location bar and restaurant on site hot powerful (+) the bar at the 3th floor is great, good music and food and very nice view (+) large terrace area very pleasant area to sit, with a bar and lots of open and sheltered sitting areas

location in less desirable spot. parking is down the street. breakfast included sliced hot dogs.

nice roof top bar. parking available in a lot nearby. breakfast was ok.

amazing location. amazing common area. excellent breakfast. hope to be back!

the kitchen was like a dungeon. bedroom had a musty smell

wifi is strong enough to work in the front and in the back in the secret garden

excellent breakfast burrito, fabulous pool, a little outside la fortuna, so not crazy

cool place to stay with pool, nice bar and close to city center

wifi in the cylinder rooms was spotty at best which could be a little frustrating - but not the end

parking for a fee, free wifi

daily room service

good location and fair prices. parking possibility. nice welcoming staff.

limited parking and tight spaces - we had to park on the street a few times

beautiful view of the volcano very good breakfast spacious rooms, ac, wifi

excellent service, private parking, cozy rooms and nice bathrooms

room service every

wifi connection often fell out

helpful and friendly staff who made towels into animals for the kids and who were able to book tours (we did the half day volcano hike and hot springs which we all

wifi was bad

mmingbirds are present for fans like

-staff are friendly -safe and quiet area -clean room -hot shower -parking lot

i would highly recommend visiting as the waiter is exceptional, offering room service and is super polite, plus the food is delicious

daily room service

free on site parking

pool, right in the jungle, massive rooms, excellent views of volcano, chilled, laid back vibes,

wifi was very strong

- super fast room service - nice pool and seats - very good breakfast - super convenient location to access

didn t change my towels nor my sheets or bring paper towel, they didn t have a room service or maybe i had to request it, i wasn t sure

staff very professional and kind from front desk, restaurant and room service

really liked the bungalows and the kids enjoyed the pool table

there's plenty of filtered water and a coffee/juice bar at the reception for guest use between 10am and 10pm

we had room service and fresh towels every day

lots of parking room if you have a car

parking was available right beside our cottage so was very secure

place with private bungalows, parking available just next to your bungalow

road noise

the resort itself is in the heart of a beautiful forest and we enjoyed the place, the pool and the jacuzzi

the staff is extremely helpful, they arranged our rafting tour and later allowed us a late check out so we could shower before

very good service and breakfast

the pool was clean and at a lovely temperature, cool enough to be refreshing but warm enough not to

the swimming pool is sparkling and very clean indeed

food was excellent--the buffet breakfast was exceptional, and dinner and room service options were delicious, quality and value for

room service was nice

room service was quick and really affordable

i would have liked more choices on the room service menu

perfect room service and a delicious wood fired oven-baked pizza

wifi connection makes no sense. close to no wifi in the rooms but full wifi on the parking lot.

amazing breakfast each morning and great customer service from their staff

the staff was kind, clean, convenient, very nice pool, nice breakfast

the wifi did not work in the room

glish, italian and

daily room service was impeccable

sweet families making breakfast and dinner while kids played in the pool

the pool/games room was great entertainment for kids during down time

wifi was pretty terrible, but i didn't come to costa rica to be on the internet

very private and very low-key, also love the room service had fresh sheets every morning and breakfast was

it's a very nice place, excellent location, wonderful views, nice pool area, very clean, well maintained, huge gift shop, good food

the room was big and the pool and jacuzzi were amazing

not too far of a walk for young adults or older kids to town

there s two jacuzzi pools and a pool

this is a public

the pools were lovely and great to relax at the end of a busy day

what makes up for it are the really nice pool-like thermal springs with nice night-lighting

we enjoyed all the pools, and the cold pool was a great place to swim in between the hot pools

pools and surrounding landscaping was wonderful

we reserved the jacuzzi everyday, had room service when it was raining and had a lovely time

was very poor, breakfasts as well as all other options in menu

restaurant on site is delicious and the swimming pool is gorgeous

espresso coffee machine was available but not offered in the breakfast menu

we'd so highly recommend this hotel to anyone, from honeymooners to families with young kids

the breakfast is generous

loved the thermal pool

parking area and our shower area did not drain and flooded the whole bathroom and made it very

great quiet area not far out of town, room was clean, hot spring pool was nice and warm, the view was amazing, and the breakfast was delicious

far out of town, room was clean, hot spring pool was nice and warm, the view was amazing, and the breakfast was delicious

no menu for room service on the room

the swim up bar was great, room service was fast, and all of the food was good

room service should go later than 10pm, and i would have liked to have a table to easy eat at in

-descent room service menu

room service was fast

the wifi worked very well for keeping up on work

my kids and i enjoyed all of the different pools, hot and cold; we loved getting into the hot springs

bar and restaurant staff similarly excellent

both restaurants were good

the rooms are large chalets with a safe and wifi working well throughout the large area of the hotel which is difficult

ree and very near to the superior rooms) rainforest

room service was also very fast

that the room service doesn t have a desert on the menu.

anks, jose

they were clean and great) room service parking

the room service was exceptional

juan carlos at the front desk was very nice, excellent room service, the people at the spa as well, very nice and

their breakfast is really good but we had ordered room service for dinner which was not good

excellent room service and breakfast

- food, room and the view from the room, hospitality, room service, pools, drinks and the

loved they had free room service from the restaurant, the arugula and prosciutto pizza was incredible

staff was very nice and accommodating, especially when rains and you want room service or if you need a tour, a can or a covid test

room service was on point

great restaurant, cosy pools and very friendly and professional staff. breakfast was delicious!

breakfast was delicious and substantial

room service was pretty fast

need to make sure you ask for room service bc they'll only come every few days if not requested and really room needs to be swept

we ordered room service at night because it was raining, and the food was ok at best

the staff was very friendly, the restaurant had room service at no cost which was great and the food

right out my back door but i will probably never go back because it was too expensive including room service 2 nights and a few cocktails right around $1000

the room service is exceptional

the room service menu at springs wasn't as much to my taste as tented camp, though, & the room service

you could choose between room service or 2 other restaurants and each were amazing

was on point, private pool was amazing, room service and laundry very much appreciated, restaurants were

i spent most of my time in my room with beautiful room service and a yummy dip in my personal pool

the food for room service was subpar. it was cold one time and soggy the other time.

room service

staff very helpful and friendly, especially from the bar and room service . big thank you

said she was going to charge us to dry our clothes that were floating in water, even though my kids had nothing to wear because of a property issue

cluded with the price) could have been better

in the hot springs with the dj was fun at night and we loved the fact that we were able to order room service for a small fee on one of the rainy nights

spa treatment prices were high.

room has their own parking spot

we were also disappointed to have a tour bus park in our parking spot next to our room while we were out to dinner -- we had to park down the street and

to our room while we were out to dinner -- we had to park down the street and carry our sleeping kids up the road in the rain to our room

he was extremely pleasant and conversed with us over our wonderful breakfast

it includes a high quality breakfast

pool was small and no warm water, as the information shared in the advertisement

my room was exquisite - windows overlooking the beautifully landscaped grounds and pool with cascading waterfall

we had a a great night's sleep and loved the breakfast next morning

i can bring with the amazing staff and service, the room is super clear, room service until 10pm which is almost impossible to find in costa rica, the spa has amazing

we enjoyed eating by the pool and room service was also very good

biggest complaint is there was no where to purchase a beverage other than the bar, room service, or the mini-bar in the room

we also had excellent room service

night room service was the only downside