limited room service

site advertised room service was available however i was only notified when i called and specifically asked that

great room service

we ordered room service for breakfast and

room service skipped our room we had to call for clean towels

due to covid-19 there was no room service, but staff was on call if you needed anything like extra sheets and towels

was no room service due to covid-19, but that is not the hotels fault

there is no room service during the day/night or full service menu during midday

couldn't have room service

had some difficulty ordering from room service, especially from the city pizza restaurant

room service maintenance was send up to the room within 5 minutes and confirmed the bed was broken

parking, very professional staff and great room service

rvice fee/delivery

i disliked that room service was not available all the time

room service was

we had no room service, no tea packets in the room

coming in the room even though i asked no room service

room service comes knocking asking if you are checking out at 8am and we called for early check in

room service did not service our room, breakfast was good but very expensive

no room service

room service cost is just waaaayyy overpriced. too bad.

i had to walk over to main lobby and pick up water bottles and snacks because there is no room service

there was no room service due to the kitchen not yet reopened

the room service cleaners were just barging in the room, good thing we had the safety latch on.

room service and restaurant were overpriced.

the food is good. the first night i was there they did not habe any room service available.

very large room with a very comfortable bed. excellent staff and room service.

i would love room service for breakfast

room service, didn t bring up coffee pods or toiletries as requested.

the room service never answered the phone and there is no

pool was so relaxing

cute hotel with a very nice swimming pool and common area

beautiful mansion and gardens, the cosy room with a view on the pool and garden, the friendly, accommodating and efficient staff, the healthy breakfast, the easy

in the refillable containers the outdoor areas with tables

didn't use the pool as much as expected because we were away in the middle of the day when the water would have

the room was a little small and there is no pool just a gym and a giant courtyard but who cares about a courtyard in the fall/winter time

gym facilities were not available.

i needed a late check out and the staff allowed me to do it despite the fact they were busy.

wish there was free breakfast, cups in gym area, and free parking.

nice gym

bathroom was good, the robes were comfortable , the room service was amazing &

room service were very slow & we used to go downstairs to get things by ourselves

they had a great selection of pillows and a good room service menu

the room service menu was very limited with regard to food

room service breakfast is only available saturday and sunday and we stayed monday and tuesday

they upgraded our room, to ensure there was room for the bedding they provided for the two kids

they upgraded our room, to ensure there was room for the bedding they provided for the two kids

tiramisu from room service was so-so

i arrived late friday evening and after checking in promptly ordered room service

room service was awesome and was very prompt

room service was excellent

room service and the food were very

love that location , the room, valet parking. room service

there was still room service, but it was limited

thinking the restaurants and bars and room service would be open but they where not

the tv is huge and high quality. food from room service was amazing! we truly enjoyed our stay!

the room service was quick and friendly

room service was not done for first 2 days, have to ask at the front desk

hotel room service is not proper. room cleaning person visiting after 6 days

plus no one came for room service for my 4 days stay

no room service to have beds made or clean towels, wasn t told that until check out

room service was not done for first 2 days, have to ask at the front desk

food/room service was available

room service did not change sheets or clean bathroom thoroughly

elevators were full of trash, nothing is open in the hotel, no restaurant, no cafe, no room service

there was no room service available

i would have gotten breakfast the next morning, but they don't provide room service until 10 am

the room was lovely. the bed was comfy. i did room service for breakfast. it was perfect!

i highly recommend the santa fe burger from room service or the restaurant

they gave us a cookie at checkin. they have many amenities. and room service.

the pool closed at 10pm. nd room service finished at 11

no room service

room service is great the room actually gets cleaned very well

room service which in reality was a takeaway that was simply inedible - absolute disgrace the room

would have enjoyed free breakfast room service

rooms are clean, room service and breakfast are also really good

loved the restaurant food though, so good and filling and offers room service

response: i placed a call twice on 2 separate days on the room service option on the phone

bar closed for a private party so i was left with only room service

expensive garage, no room service

room service food was nasty

no room service

rooms were very clean, we were informed that room service is provided every other day

ich was fine for us), the receptionist could have made

very convenient by all that the property had to offer - breakfast, fitness facility, multiple room service options from nearby restaurants, ideal location, starbucks coffee available to order,

nice and complete gym

pool was closed due to maintenance & covid19

website indicated that there was room service and two restaurants serving meals but when i got there there was no room svc and only

called down for room service, fresh hot coffee and they brought coffee maker packets up, and no water

the staff was great, as well as the bed and food from room service.

was a broken ceiling tile and light fixture lying on the floor on my hallway, plus room service trays/remainders left in the hallway

because of covid there wasn't any room service so you had to call for towels but we cleaned up as we went along day by day

i asked was station cnn was on and the room services had no idea

open, but no room service

the dinning room was not available and room service was not an option.

the room service staff was rude and the rooms where not very clean

it would have been great if there was a room service option or if the bar served food earlier

room service associate waking me up late at night to ask if i needed a wine bottle cork implement

had room service for breakfast

sleep well because air conditioning was so loud turing on and off- no room service - no breakfast to purchase

large room, comfortable bed, renovated bathroom, hot shower, friendly staff, large facilities

com explicitly states that there is an active swimming pool and hot tub as well as breakfast - all of these services are not currently active

room service menus weren t valid any longer. very poor and limited choices for dining.

ordered room service it was prompt and the food was very good

room service food was terrible...had to return it all

was no complimentary 24/7 coffee bar in the lobby its very disappointing considering it is offered at all other lower budget sister

clean pool and spa

no room service even it was requested several times.

is no proper room service, no soap, no body lotion, nothing

no service- 3 nights no room service- no change of towels - no garbage removal - shower broken - manager indifferent to

the pool

parking is easy

and price are fine for what it is i wouldn't bring a family of 6 and expect breakfast and room service

not good room service

somehow only received room service once during my whole three-day stay

not have room service for 2 days friday and saturday room was untouched was lucky to be there sunday when

spa bath was really amazing everything was clean the bed was very comfortable first time i have

love the staff, the hotel, the bar/restaurant/lounge, room service and the the fact that they accepted my service

arrived and wanted dinner but were told there was a party and we'd have to order room service

we asked for room service no one came

also, the telephone in my room did not work, therefore the room service option was null and void for breakfast

the location of the hotel is great. room service staff was awesome.

the location and the view. the easy access to the freeway. the cable and wifi services.

internet-wifi is adequate but in this day and age, below par

the free breakfast and coffee were also much appreciated

the to go breakfast was filled with things that everyone would enjoy

view. breakfast.

did not do room service and you had to request it

real amenities, no ice, room service was limited

room service website was broken, tv had no way to watch netflix, and the staff were unprofessional

such a fancy property the pool is shared with the residences around the hotel so there is no luxury feel to

building in a beautiful location, excellent spa treatments, good restaurant - and even an outdoor pool

no room service after 10pm no good for late arrivals ..no lunch available during week

it was a good value and the room service meals were excellent.

old school customer service of an employee taking your bags from the car to your room and the room

room service staff didn t recognize that we are four in the room even we informed them several

room service was very helpful

breakfast was great

grounds, lovely rooms with very comfortable beds, helpful and accommodating staff, good breakfast

delicious breakfast, with choice of eggs/sausage/toast, oatmeal, or yogurt each morning, along with tasty

breakfast was more than adequate

convenient and ample on site parking

no water bottles, no pool, no room service , no one cleaned the rooms.

room service was great

don t think of utilizing the pool, restaurant, gym, room service, or any other advertised program

able to order movies, no room service

food is good, plus the room service is pretty quick

it's very clean, even parking lot is clear of any rubbish

bathroom was to small the parking lot was to small and the front desk clerk was not very

location; size of room. ample parking