no room service for 3 days

also, on several occasions a member of staff came knocking on my door about room service i didn't order

poor room service

quite impressive actually. for a 3* hotel. what with room service

shut at 10pm and no room service for late snacks

it was low season) there was a much more extensive restaurant menu, all of which was available at room service

we would have liked information in the room on the room service available, or explanation of the procedure for replacing towels

couple of timers the dinner for room service wasn't upto par

room service for food is very good quick and quality

is ongoing works till march to update the restaurant, we also had room service when we didn t order anything which woke us up but can t complain the room view

they didn t offer room service when we stayed

there wasn't any bar snacks or room service, it was a mini honeymoon break so we just wanted to be pampered

the hotel said they couldn t offer room service as short staffed

hey forgot ) no breakfast included quite expensive overall, especially the wine

fantastic room service

called room service around 9

we ordered room service which was lovely

had fantastic views we were in a suite which was very well maintained and tastefully decorated room service/ hotel restaurant plus coffee shop served good food at for what you got a very

and a private balcony, we ate our evening meal in our room and it wasn't overpriced as sometimes room service can be staff were polite and breakfast was

all staff were helpful and room service staff were all very chatty and friendly and had a good laugh with them

wifi signal is not great.

was great paul at reception and behind bar was exceptional

during our stay the wifi was very slow

wifi, phone and tv signal was all a bit hit and miss

location was amazing, the views from the bar and breakfast room of the loch were beautiful

room service fee is high

from reception, housekeeping, laundry, room service, the restaurants, afternoon tea, and the activity teams, everyone we met was

room service breakfast order got forgotten somehow but the staff were great about fixing it and

from the warm welcome at check-in to the prompt and courteous room service, every aspect of my stay was handled with the utmost care and the lake view from the

we wer booked for bb but ordered room service for dinner and breakfast and on both occasions both wer frozen and the staff done

charming property and bar

had a great stay the facilities bar and food were exceptional the locals welcoming in the bar area and we ate in the restaurant

was ideally situated , with a lovely walk into helensburgh along the seafront for restaurants, bars and shops

great location with good food, nice bar and excellent communications with staff

our welcome was warm and informative, the feel in the bar and restaurant fun and inclusive, the view from the room beautiful and breakfast excellent

room service (to me this is a bonus) (-)no room service due to staff shortages (-)clean decking on balcony very loose could be dangerous need to get rid of spiders webs and weeds room service breakfast was late and poached egg was hard boiled (-) also there is a 5 charge for room service regardless of the price of food you order

lovely place to take your wife for a wee let her hair down and night away from cleaning the kids wee

east to get to and easy parking . food close by !

very noicy room due to laundry machines

wifi was poor in our room past the butcher's shop

had room service clean and replenish complimentary tea/coffee everyday

residents bar and no room service despite the hotel website saying that this was available 24hrs a

willing to pay more money, answer i got was they were fully booked, in the morning we had ordered room service for breakfast, got charged 5 each for 2 trays when we only got 1 tray brought to our

light in the room was flickering, if you wanted room service which was dear enough you had ro pay 5 a person for the service itself

i know we may be asking too much but it would have been amazing if we could have got room service

room service we used three times just for a jug of water which took quite a while and opted for

mixed messages from staff, day 1 - room service breakfast ordered did not turn up, day 2- told breakfast on till 11

the evening meal wasn't quite up to par - but they were having to serve room service rather than in the lounge

room service at breakfast

requested for room service and it came 20 minutes late plus orange juice was missing

there is ample parking

it was hard to log on to wifi. room was nice and clean and obviously new. everyone was pleasant.

inexpensive accommodation, wifi worked well, parking on-site

good wifi. great location. cheap. cheap bar.

inexpensive accommodation, wifi worked well, parking on-site

we stayed for 2 nights but there was no room service and when we returned after a long day out the tea/coffee facilities and toiletries had

liked the room service after a long trek in the hills.

room with beautiful views, huge comfy bed and brilliant spa bath and shower, really friendly helpful staff, great food

wifi

no breakfast provided. wifi and tv both unavailable. plug in bathroom basin leaked.

very friendly and helpful owners breakfast was amazing would recommend it free wifi

house is set in beautiful landscaped grounds, with superb views across loch fyne, and has ample parking space

wifi was pretty terrible but we were more than happy to leave our phones alone for a couple of days

guest have a lounge to use at their lesuire which has a laptop and wifi available to use

also, parking for a car on the territory is free

wee bbq hut / firepit among the cabins on the grounds, lovely addition after spending time in the bar & living room

the cost, and if i had stayed for two nights i would have enjoyed a more relaxed a la carte or bar menu

this is down to the staff and the warmth of the lounge and bar area, where you can sit, read, have a cuppa or something stronger

the bar area could be a little bigger!

dinner menu on expensive side and would have preferred a lighter bar menu option in the evening which was not

there is a disabled lift but none other so you may need room service to carry bags

staff friendly and helpful room service was great, food awesome

no room service and nowhere to buy

room good size, nice to room service when travelling alone.

with easy parking

even room service available for anything you want

we even had room service

great bar with excellent range of beers, spirits and wines

wifi in the hotel was not properly working, but the

great room, great location, good bar food and pub

bright breakfast room service excellent

room service brought just the amount of food i wanted, found the portions a bit too much last time,

room service and the restaurant is fabulous

great hotel, staff friendly and helpful and food and bar great too.

easy location and plenty of parking. breakfast is nice!

easy parking

the friendly waiting on / bar staff

welcome, good parking, lovely bedroom and shower room

oh and free parking too

friendly staff. car parking everything about the stay was a delight.

we were pleased to know alcoholic drinks could still be ordered to the room upon room service, as the current guidelines did not allow for these to be served in the bar/ restaurant

room service menu not great

room service was great really quick, food was nice and the value for money with half board deal

the room service food

on my second night i ordered room service & the food was better quality

beautiful accommodation and the breakfast was fantastic

the breakfast was fantastic made even more special by the fact that my daughter was dancing at cowal

breakfast was first class with great options

beautiful lounge on first floor with amazing sea views and a well stocked bar to enjoy an evening drink

great view from the bar area and 2nd floor common room

ample parking

was a great location, easy access, parking for guests, large room

food pub and easy access and parking

good parking

location, decent room, on site bar and restaurant

food from room service was good and arrived quickly

lovely big bed and bath plus was very warm and clean and good room service

from greeting at arrival, beautiful room, quick room service, delicious food and most of all the staff were exceptional and very friendly

the good - i had one of the best room service meals i've ever had, pretty perfect duck with berry jus and truffle mash, followed by

food is good, we had room service and restuarsnt dining

room service was great after completely our munro s

dining room service needs improving

no phone in room or room service. restaurant closed too early at 8 o clock.

the pizza room service is a great idea and was very nice

room service

no room service

much staff as not many guests,so atmosphere was cold,restaurant closed,meals in bar area only,or room service,things were very basic and not a lot of it

eakfast was scalable from 07 to 10am and dinner

room service cleaners disturbance in the morning

working, so you have to walk via the exit stairs or be s rotes by a staff member to use the back room service lift

room was lovely but they don t provide room service so if you are there a few nights it s nice to get dirty crockery etc removed and

we requested early check in & they were able to oblige

the selection of beers at the bar is very good as well

staff were open and friendly to kids and dogs and went above and beyond to support their guests travel packs and presentation of

they allowed us an early check in and welcomed our dog, even offering to let him out in their yard in our absence

style and design and ambiance. delicious breakfast. amazing host.

wifi signal wasn't great but this want a problem as we were happy to get away from the wifi!

it was a little quirky, melanie was lovely, made us feel really welcome and cooked us a lovely breakfast

the wifi is only available in the main bnb common area and we thought this was a very good thing

breakfast was 10/10, the whiskey porridge is a must

were very helpful, room service swift and good value ,lovely staff in downstairs restaurant etc

also in the process of re-jigging their information menu on the tv so i couldn't access info for room service number; and the phone did not work

and food in restaurant and room service late was 10 out of 10

the hotel was excellent value for money, and room service was very efficient

it's a great plus that this room does room service, the food is delicious and the service is fast

the warm welcome to excellent service / room service too

the bar was good with friendly locals and good choice for food

spa bath is good

car parking was good breakfast was

bar closing time could have been later

restaurant, etc) due to how busy we were with wedding, but everything we did experience

got room service which was quick and tasty

room service breakfast 1st morning after our wedding was cold

that was due to covid i am sure that service would have been excellent if allowed to open, and room service was available with drinks from the bar but it is not quite the same as the ambience

in late ant room service for food telephone responder grumpy bacon roll was a bacon sandwich- not much bacon