wifi worked and was easy to access

had no handicap opener the carts were terrible to push wheels were bad noisy from other guests kids asked for dishes i got 2 of everything no plug for the sink and no pan to hold dishwater

comfortable bed, quite, good parking, small couch and chair, tv, plenty of room

parking lot was very small and very crowded

wish they had more breakfast

didn t work, didn t have a microwave, no real room service, mold in the bathroom in

information we received said the hotel had room service

room service didn't clean out make my bed and the shower head was loose

wasn't working and they didn't have a sign hallways were hot and elevator smelled horrible and no room service and safe in room didn't work

outside of our room when we arrived, there was a room service tray of partially eaten food on the floor in the hall--the tray and its disagreeably

nice staff, clean and comfortable. good shuttle

good shuttle service

airport shuttle

thing was the pool area could use a slight make over

advertised a pool and hot tub, but when we got there they said it was closed

room service is non existent

staff were very kind, the room was exactly what i was looking for and the bar was a nice

pool and gym were great! big room

super clean and very friendly bar tender and entire staff friendly.

shabby, first thing you see when parking is rat traps

pool was not clean

comfortable beds nice pool

breakfast was good as well

was a comfortable bed, the room was set up well, the breakfast was delicious

breakfast

didn t eat any breakfast no room service for the two night they didn t even clean the room or change the sheets or the towels

when business traveling, a hotel that offers a breakfast bar is necessary

very clean and friendly staff pool and hot tub were amazing

no pool

is sparse,'restaurant/bar' doesn't stay open long, but plenty of places nearby

the staff was friendly. the place is very clean. pool area clean and safe.

i loved the bedroom, the bathroom and the convenience of parking

the pool was great - but it could have been a couple degrees warmer

pecially for uhauls), walking distance to restaurants, right off the highway, receptive

beds, room temperature, large bathroom, good parking

wasn't very clean (used cup under the bed; toilet seat had flaws; towels had some stains) -room service didn't refresh the room (-) no room service (-) check out is at noon but be prepared for room service to knock and open your door at 9am asking if you checked out (-)room service daily, not serviced any of the 3 days (-)minutes later, someone opened the room door and made his way into the room, turned out to be the room service manager who was checking on the room (+) no room service to clean or provide new towels (-)room was next to noisy people. no room service. no hair dryer. (-)room service never cleaned my room or even knocked on my door (-) it also said there was room service which was false (-)lukewarm water to shower, cloudy pool, restaurant & room service not available ( overnight on holiday monday )br door won't open once closed

working pool, luke warm hot tub, no working laundry

the beds were comfortable, wifi was great, rooms had a mini fridge and nice hot shower

should have posted your restaurant is closed

3) could not access the fitness room 4) there was a cost for breakfast

to get to off the ohio turnpike front desk staff was very accommodating parking was easy and

pool was perfect and the whole place was clean

good location outside cleveland. good parking. clean hotel.

first trip to the pool, unsupervised young kids jumping/diving in, running, splashing out of control

super friendly staff, baked cookies, breakfast, laundry, comfy beds, comfy room size, cozy environment, convenient location, tv

the manager at the desk was friendly and courteous. the place was clean. the breakfast was good.

the breakfast eggs were fluffy. the staff very polite and helpful.

breakfast was great. location very convenient. rooms clean. staff friendly and helpful.

parking lot very empty

was generally quiet with ample parking

no beverages in room room service starts at 11 am so you have to walk downstairs

had to scan a bar code for room service food from restaurant downstairs, not able to download program so could not order

no room service!

needed more room service options.

the location and the room service was great.

room service was good. beds were great. shower was great! view was excellent!

room service was great except the pasta of the day

room service was excellent

wish they offered room service

the food was not good. more of a selection needed at the restaurant and room service

in the morning in the lobby were sometimes lacking, the service in the 1833 restaurant and bar varies, and after multiple stays over the past year, there also appears to be some variability

a nice hotel, very clean, large and nice gym

pillows were too soft, no extras in room, hotel bar closes at 9 pm and not open in morning

limited parking amidst construction. this is likely temporary.

parking was convenient

did not like the behavior of the room service employee, and there are not many facilities services, as well as the cleanliness of

room service was ok but could have been better

in the rooms keep that in mind if you have left overs that you need to heat up like us from room service

room service and valet parking

room service was an extra $5 to bring food to the room

we ordered room service from the 1890 restaurant at the hotel

room service was quick and delicious

room service was fast!

this hotel is offering daily room service for making beds and linens- thank you

they also have convenient eating options located inside of the hotel available for dine in or room service

called for room service never received items, wasn t charged

no room service

room service options limited and poor quality for huge expense

plenty of towels on daily room service but no wash clothes.

what we didn't like was the closing of the urban steakhouse and non-access to room service

staff from the front desk, to room service to maid service

room service food had a good menu but the actual quality of the food was only okay.

towels were worn. no room service done yet when we got back sunday afternoon.

the rooms, the restaurant, room service. the cost

hannah, in particular, was very helpful, even delivering room service as she was heading out for the evening

no room service no room clean daily

we were also not informed ahead of time that room service does not clean unless you stay for 7+ business days

no help with baggage or parking you had to pay room service was poor

responsive room service and towel

the restaurant is closed, so are all the amenities. no room service because of covid

room service was great and most of the staff were friendly

no room service

room service

we weren t informed of the $50 copay for valet and room service before staying

used room service fir dinner. 40 minute air but the pizza was delicious.

our room service dinner was excellent

parking, the room service menu, and lack of amenities

we were very impressed with the quality of the room, the attentiveness of the staff, the room service meals, and other services like valet parking

room service was great when we arrived late at night and the room was set up great for my wife's

bed very comfortable. liked that sleeping room separate. room service very good. felt at home.

excellent location, amenities, room service and staff was very helpful!

if the restaurant and/or room service was just a little less expensive ' it was 100% perfect stay

the room service was really good

a fine dining restaurant and bar, another breakfast and lunch restaurant and an extensive 24 hour room service menu

both restaurants plus room service were top notch

if you use room service it's a 22% gratuity charge and also 2

one answered room service room service knocked then called at 6:30 am when we did not order room service phone

we also did room service for

to order room service for breakfast 2 days and there were problems both days

had issues with room service, and i wish the front desk would have mentioned to us when we checked in that they

room service, room was extremely small, bath tub was disgusting and was not properly cleaned, old

we did call room service and the front desk for extra towels and they never brought them.

as with many accommodations nowadays, no daily room service

if this place could get more consistent service and either have a restaurant or room service or get an arrangement with local restaurants for delivery, i would never stay anywhere

great staff and room service

breakfast has been going downhill for a few years. it's no longer a plus