also no room service available

i loved the service at the bar, plus room service was very timely as well.

no room service

eaning)

between san francisco city and palo alto, so i can easily visit my friends from both sides), good room service and environment

we called the room service for the soap but it was never delivered

from the easy and friendly check-in clerk to the happy hour bartender, the friendly & excellent room service lady, & the friendly check-out clerk

was perfect just when i ask the room service for extra towels she was really mean and

free buffet breakfast, the best! excellent room service

lounge seats needed in the pool, room service should be added

the hallways always had dishes from room service for days. our shower curtain was dirty.

the room service staff

use keeping) was friendly and helpful

the restaurant could not deliver room service, i had to go down from my room to pick up food.

my room service attendant was fantastic!! friendly and accommodating!! thx

room service food excellent

plus there is a restaurant in the hotel and 24 hour room service

we enjoyed the pool and room service

the room service pizza was excellent

room service prices were a trifle high. wifi service was a little sporatic.

had the crispy chicken salad via room service and they were

there was only one person making rounds of room service and when they were on a break, well than that s just too bad

sn't told and no signs i saw), location not great but acceptable, mostly

t clean), only got room service if asked

for soap bar but got shoe scrub instead - comforters were too old and saggy - paid parking - no room

location for what i needed, room was well designed and laundry was very inexpensive

parking was tricky

there was plenty of parking close to our room, which was great

free parking

tight parking

they stop serving food including room service at 11pm

a big hotel, but at 10pm the restaurant has closed and no room service available

called room service twice for extra pillow and blankets didn't receive any

not much in terms of food or room service

would have been nice to have room service as an option, but that is still not available post-pandemic

mel was so very nice and we also enjoyed the friendly room service robot

room service ie making beds, refreshing towels etc did not happen during stay

room service

clean, good water pressure in shower, thick towels, good breakfast with hot & cold options, gym, and great location

easy check-in, check-out, great breakfast, and very close to the airport

instead, we were referred to the marketplace or room service

room service was basic and more like bought in order than kitchen food.

the room service, internet and the view of the airport is amazing

room service pizza was overly cheesy and dry

the hotel has great food and offers room service

everything was as described very clean and comfortable. they even have online room service.

very clean, free room service every day, excellent free breakfast

cozy, spacious rooms with big beds, and a full breakfast plus parking

wifi was terrible

there was also a small gym/ fitness room

they had food for sale

room service delay. took twice as long to deliver than told.

the room service

they allow dogs on premises there is no room service or place to eat on praises

oks like it was handled by doordash or a similar service)

wifi should be free for a regular guest not only for hilton members ud83dude22

the bed had hair all over the sheets and the wifi never works!

just wish the pool & jacuzzi were open later than 10pm.

wifi did not have a valid certificate and therefore the browsers would not work, had to use my

also to set up free wifi was complicated and intermittent

bed lovely staff helped us out with early check in/out times close to sfo airport close to great food coffee, fridge, iron and

the bed & wifi

wifi was good and there wasn't too much noise from the el camino real

the wifi block some of the websites

wifi

room service every other day was fine

kitchen area was perfect.

breakfast is always good

location near san mateo; very roomy suite with a full kitchen, comfortable bed, living room with good tv and good bathroom

the breakfast was great, you could even make waffles

also bringing actual room service back would be

room service does not visit rooms unless requested, which is fine during covid

i also didn't like that they don't offer room service

room service very good

no regular room service in a 4 star hotel even paying too much for the hotel

the breakfast, the commutation to the airport, and the room service.

- room service closes at 10 pm

the room service is perfect, and the room is big and clean

the kitchen was being renovated so not able to have room service but that wasn't reallyy a problem

was no lunch facilitiies availabale as a snack bar or room service

forget about room service, takes forever to get an answer

no in room service you have to order it and go to the front desk to pick it up

room service did a good job keeping the rooms clean

was a great stay but accept the fact we had an accident on the sheets and i asked room service to change the sheets and they didn t change them so we had to sleep on the dirty

the grounds were messy & trash lying around every corner, room service trays line the halls

i used to stay there quite a bit, but since then, they switched to room service just every other day, no more breakfast buffet

no room service at night ... at times we had to pick up extra towel or toilet paper downstairs.

the restaurant was closed. no room service. couldn t get a decent coffee in the morning.

no room service

t instead you have to order based on

i call for room service they took hours at least 7 hours, just to bring my family and me some towels

room service was every other day and sadly a pijama and a few personal towels was lost during the

didn t like the fact that there was no room service until i called for clean towels on my fourth day

buffet, news paper, the coffee, room service was quick, the kitchen fully stock, nice painting in the lobby, and friendly staff

i was even able to order custom egg white omelets, and my kids loved the pancakes and french toast

they have the parking ground that you can use

rooms are too small and the parking is on a hill

poor parking

i liked the available parking, large room, comfy bed, clean, quiet and safe area.

parking lot slopes dramatically so when someone opens their car door next to you, it can swing open

room service for 3 of 6 nights, therefore cockroaches coming in, no fresh towels, reception no help

room service and a restaurant next door that serves breakfast and lunch

microwave, no fridge, no coffee, no continental breakfast, lied about room service, dirty, no elevator

parking lot clean

room was big. free parking available. overall stay was comfortable.

your last name and room number), + transparent refrigerator, + handy phone (reception / room service / laundry - marked with pictures), + ice bucket, + capsule coffee machine, + (+)very clean and nice. very comfortable bed and friendly staff. convenient room service. (-)restaurant and room service closes early and nearest decent restaurant was about 3 miles away (+)daily room service, fresh baked, warm cookies daily, and curtesy?s professional staff (+) this is nice hotel service as well as the room service (+)great staff, wonderful room service, perfect accommodations. (+) hotel on level floor was very nice and is open late, also they will deliver room service/ in room dinning (+)this place was really clean, i really loved the room service. it was really good (-)room service was late with breakfast, but problem was rectified.

gym has nice view

size and the quality of the room the gym and the swimming pool the location near san francisco downtown with less than 20 min by driving

last name and room number), + transparent refrigerator, + handy phone (reception / room service / laundry - marked with pictures), + ice bucket, + capsule coffee machine, + electronic alarm clock, (+)traveled for a week before staying here and needed to wash my clothes- thankful for their laundry room and access to laundry detergent in the lounge (-)did struggle much with the laundry facilities as i stayed for a week (+) ice, laundry, our room had an empty nice mini fridge i put my drinks in (-) we used the laundry room, but the washer/dryer were $2 (-) i believe my room may have been above the laundry room (-) guest laundry machines cost $4 to wash and $4 for 30 minutes in dryer

the staff provided my requested early check in with a short wait

and great amenities (swimming pool, bar, restaurant, espresso bar with seating or grab'n' go, room service) (+)room service option the big gym (+) it has a nice selection of food for room service (-)vending machines ( for sodas, juice, water) no room service for when i m feeling lazy and don t feel like going (-)stayed here some years ago, and the food options available for room service were truly outstanding then; sadly the pandemic has meant that options are now more (+) breakfast and room service were great super fast and great service from gabriela (-) no information in room like pool hours or what is avail in restaurant or if they have room service (+) i also ordered room service on last day,i wanted soft scrambled eggs,which was not communication to the chef,pork (+)the bed. the room service.

central location quiet comfortable bed nice gym

we appreciated the location, the gym is incredible

$10 i was able to upgrade to a larger corner room with a view of the water and pool

imming pool, bar, restaurant, espresso bar with seating or grab'n' go, room service)