location for chase centre great staff clean, large rooms loved the robots delivering room

least everywhere we ve stayed you used to be able to get great food and drinks with room service, etc

room service robots were not working. worker strike involving roof top restaurant.

no room service

ordered breakfast buns and coffee via room service, and this was delivered via a small robot, which was nice, but due to the breakfast

gratuity to room service but acted rude when i didnt tip again

one thing to pay for the room/room service but it's other to have to pay $55

the meal options for room service were a bit limited.

not too much options of food in the menu to order room service.

00 each from room service and that was all we got were the 2 burgers

i also used the room service and laundry services and both overdelivered

plus the $35 credit that you can apply towards room service

they were not serving room service

there was no easily accessible room service

room service is expensive and smaller portions but ok.

bedding; lovely smelling personal care products; great staff (from the front desk, to the bar to room service) (+)floor to ceiling views of the bay, room service outstanding luce burger (+)clean and spacious rooms. super fast room service (-)they didn t have room service but that was due to covid so i can t be mad (-) on my way out i stop at the front desk to ask about room service and tell them about the phone and am informed of the secret location of the menu, but (-)no room service qnd no pool (+)needs such as a bluetooth speaker, convenient outlets with usb plug ins, large hd tvs and room service (-)no room service. i m sure due to staffing and covid. (+) it was everything what needed in the room: robes, slippers, all amenities, room service everyday, cleaning ladies were very considerate to clean perfectly our room and hotel (+) the room service was fast, and the food was delectable

just a few min walk to powell station staff with excellent service and hospitable indoor pool and

amazing toiletries, good location, early check in and lovely staff

bar was so packed i could not put a bottle of water into it

location is too close to the shady part of san francisco that we, with kids, don't feel safe walking on the street

no room service, breakfast

room service was overall very nice, service was excellent, however i wish there were some

was no room service menu in my room which made ordering room service meal slow and inconvenient

service was bad - make up room service missed our room despite the make up room sign

breakfast very small portions and a selection worse than room service for no good reason

of room service; however, totally understandable due to covid restrictions

room service would be great. you should think about reinstating this option.

it could have been better if the restaurant have room service.

no room service

i like everything about my stay. staff was very helpful and room service was great too.

and although there was a lovely restaurant, they didn't offer room service

no room service menu that i could find, but other than those few minor things, the stay was amazing

they canceled my room service order because the elevator was out and no one would take it up to my room on the 2nd

staff is very friendly, bed comfortable, room service is efficient.

atmosphere and perfect location, was joined into a bar called perrys which was perfect and also a lovely

see above - not enough toiletries and poor room service presentation...

loved the location of the hotel and the cleanisness and the robot delivery room service was very cool

attempting to order room service for breakfast for following morning, i asked for a time it could be brought to room

loved the room service robot!

hotel met all the standard expectations and even had the cutest little room service robot that delivered items to your room

the $10 food card is not useable for room service which is my preferred way to dine after work and alone

the lack of a restaurant/room service was a disappointment, nothing else was

we were given a card where we could order room service but we found out the food is not actually delivered to your room

bad room service

new towels after using old ones for 3 days; the front desk female asian staff said it is up to room service to decide

rt of the reason why we

to go out for breakfast, although there was limited room service but the room was dark and we didn't want to be in it too much

no room service.

hours of bistro

is room service listed on the booking page, but there was no room service

room service was delicious

staff at desk, room service and restaurant

every one from check in to room service to restaurant/lounge to cleaning staff all made special efforts to insure our stay was

had to call room service for ice

room service poor, slow - over an hour for toothpaste and utensils arrived after we ate our take

don't expect room service or anything fancy. you get a decent room and good channels.

no room service was done all sheets were unmade, trash wasn t thrown out, no new towel

everyday when you ask them why don t you do room cleaning they were answering do you want a room service sir as if that was unusual request in a

the reception areas room service the so called breakfast narrow bathroooms0

of noise during the night on the surrounding streets, no specific place to have breakfast & no room service to clean the room on a daily basis

no room service, and the restaurant isn't open all day, but since i am there for meetings

the menu at the restaurant was limited, but room service was great!

room service was fast

room service menus could have had more options

pecially the country omelet and buttermilk pancakes

lack of full restaurant and room service.

i wish there had been room service available

housekeeping request for extra toothbrush was fulfilled promptly with a smile as was our room service order

sh it was already there when you first get into the room)

only thing i wasn't too happy about was that they weren't accepting room service orders friday morning

we enjoyed the in-room service for breakfast, but it was very difficult to get into the $80/room budget

excellent hot coffee delivered by room

there is no food and beverage restaurants open. only room service available

was no breakfast or any room service offered since there was an unexpected repair emergency for the service elevators

room service is poor tea for 2 is only enough for 1 and the toast was half cooked and small portion

to clean up room as long as you tell them in the morning before 12pm, but they might call it room service instead

room service delivered free from pub on sutter was quick, reasonable

complaint is that i wished there were room service later in the day

room service wasn't that prompt

and almost every food service in sf closed at 7:00pm while we stayed, but they offered a room service to eat

staff was exceptional from housekeeping, front desk, room service 5 stars and stuart in baggage is amazing

the damn covid restrictions no in room service yet and room could have been a little cleaner dust settle in certain places but for

all. all services at reception as well as room service.

great location staff friendly and helpful room service excellent, views excellent

they should tell you about all the extra fees when you order room service

i ordered room service and the food was amazing

little tablets to order room service or cleaning services are brilliant, aesop toiletries outstanding

the staff were very friendly at all times and great with room service (we requested water and tea)

excellent food in room service and a very hot young guy that delivers the food to you

great rooftop bar, lovely room service food, especially breakfast

the gentleman from room service who tried locating distilled water for my cpap from 6 nearby markets went beyond for

was after hours & our request for room service was still met

requested room service that was prompt and wake up call that was accurate

staff, the view

e asked for it) and we had to order room service as we arrived almost at midnight and the restaurant had just closed

room service was good

not enough room service

55am and said it was room service when the check out time is at 11am

shame there was no room service option at this present time

of the bellmen and houskeeping, staff was less than interested and room service staff was beyond rude

$65.00 a night for parking. no complimentary breakfast or room service after 10pm.

fastest room service i ve ever experienced

limited room service which is unexpected for a place like this, which is amazing in everything else

i like the beds and the tablets for the room service. wifi was also good

room service menu was limited

horrible pillows and no comforter said there was room service

they don t offer any room service but maybe they could ve been thoughtful to keep some basic cutlery

people very knowledgeable they have fun and games for young kids they have a wonderful happy hour room service if you want it just a classic hotel what's exceptional service

food/breakfast - although there is a room service menu i have no idea where the food comes from

one thing i didnt when room service was doing routine when we were that they were touching our belongings

was no breakfast offered in the hotel, nor room service (at least none that i could see) (+)bed was very comfy and the free room service was amazing (+) the room service lady on our floor (9th floor) is super nice and did a great job (-) the room service ladies greet us more than the front desk (-) i ordered coffee by room service (-)didn t have room service while the buffet was going on (+) restaurant food was great and the gift card (if room service declined) was a wonderful incentive to conserve our planet (-)it was slightly overpriced as it didnt have any facilities such as gym/pool and i tried to call room service at one point but no one answered (-)would have liked room service for coffee in the morning so i didn't have to leave the room right away (-)major, small things to note: there were no plug sockets by the beds, there was no room service, parts of the room were dated (like the bathroom) but still clean and nothing to (+) very polite and helpful front desk staff, bellmen, room service ladies

pm) parking space is near to the hotel and costs only 20$, it really worth it if

we got an early check in for no charge

wifi could be a bit faster

helpful staff clean rooms and bathroom free coffee/tea/cookies late check out

no adjustments could be made to room service order :( (+)trolly right out front great service all the way to the room service (+) excellent room service, security, wait staff (-) room service ended too (+) room service prompt and food delivered on time and hot (*) my girlfriend really loved it and room service was great as (-)hour room service, but i managed to use uber eats (-)room service was so expensive, but it was delicious (-)only issue we had was ordering room service and the beef burger had bacon in it unexpectedly which was against my partners (+)room service was very good

is perfect, room is comfortable, the gym is quite nice

beds were soooo comfortable and the bed linen is so nice and comfy the roof top bar is very special and has so good cocktails

to pay for early check in, raining, clothes wet, no where to go because outdoors were wet, cold and raining,

were on the 17th floor and could hear the disco on 21 and if you stay lower than 16th floor the wifi is not free

i called room service to ask for one more set of towels but nothing came so we went downstairs and asked

more room service options because not a lot is open downtown after hours

no room service

also call room service and get the bbq chicken pizza, hands down one of the best pizzas i have tried

no room service or mini bar

would have been very nice to have room service, or food onsite that was easily available

no room service but they had a delivery service

staff at the reception were not helpful at all - we asked for additional room service but of course nothing happened

room service isn't 24 hours because they go through morton's a few doors down

t only in the morning at the

room service was great and location is close to everything you want but still quiet

excellent room service, both for food and for service person

wanted food, room service

beds, great room service selection, very friendly and helpful staff, fantastic

great location for the chinese new year parade! wonderful room service.

room service was hard to get. every time we rang it would go to an answering machine.

very comfortable bed and daily room service was a big plus. the spa and sauna were exceptional.

chaotic - alarm not switched off in empty next door room that woke me at 5am; room service menus never arrived in two attempts: took cleaner tried at 8am then never

glasses and cups weren't always cleaned up during room service.

no room service

room service was a rip

similarly, the hours for which room service is available are fewer than others which do serve breakfast

cons- wasn t able to get a hold of the onsite restaurant for room service

there wasn t a breakfast place in hotel besides room service

no daily room service , no breakfast

o bar, room service, any food at all)

there where no room service at all due covid, nonsense. paying a lot and i have to make my bed

no minibar, refrigerator, or room service

dont have freezer, the room service not include daily cleaning

no facilities in hotel really

breakfast that came (room service) was presented poorly, and was luke-warm (+) you get $25 voucher to use everyday on room service or restaurant, free dessert everyday from 7-9pm, also got 2 free tickets to use on (+) excellent room service (+) the room service helped ensure my daughters meals catered to their vegan diet (-) would have liked to have a full room service menu in the room itself (-)i didn t like that the room service and hotel bar closed so early. (+)bed great. breakfast (room service) was great. (+) room service was delivered quickly, the bed was very comfortable and the linens were cozy and soft (+) i was very happy to able to order room service again (-)should spend $25 daily on options that are set by the hotel, room service for example (but not the laundry)

i also appreciated the gym which was well equipped

i didn t like that the room service and hotel bar closed so early.

pros: very friendly staff, clean room, my kids loved the glass elevators.

i have 2 kids and i stayed in suite in 15 floor and really worried about the windows because there is no

lacked information about the restaurant/room service on check-in and had to search for that ourselves

the concierge and room service staff and were so sweet and welcoming.

one day the room service has not been done, although i wasnt in the room from 9-40 till 13-40

room service closed before the listed 9:30 pm

great location...great reception staff and room service staff

as far as i was aware there was not room service

there was no room service

would be really helpful to have coffee makers in the room or room service -- there is coffee in the lobby, but if you are traveling with kids or have an early

staurant/bar, room service, parking) but the amazing staff and location help balance it out

a little spendy given the lack of extras

the room service will clean it

room service all day and concierge parking would be nice

friendly staff and great room service.

no room service meals

wasn't open but you could order a drink on room service which i thought was strange

price of food/drinks in the room. not enough choice on room service

24 hr room service

whole place was awesome. room service was a little pricy.

they went out their way a number of times for us from check-in to a room transfer and room service

of hotel services slightly differed from what was outlined in room, ie room service and laundry service

room service was pricey and food was just ok

liz at front desk quick, hot room service breakfast at a reasonable price

also, room service was slow -- their eta was 25 min and the actual time was 35 min

e whole restaurant was closed due to the pandemic) so that was

noticed room service trays remained in halls all day.

no room service or restaurant dining on night we stayed

friendly staff at reception, doorman, bar and room service

nights and i had the impression, that the rooms were not at all cleaned during that time - room service exchanged the towels and made the bed, but apart from that

bed, room service, excellent breakfast, hassle free stay, gym, pool, laundry, fantastic happy hour,

no room service on sunday or monday

distinguished historic great bar the front of the house- valet, bellman, room service waiter amazing

we enjoyed room service in the room which was very good

was a poor selection of food to order via room service and what was there was over priced for what you got

also very overpriced room service

room service charges