room service every other day was fine

there was a good breakfast supplied and the kitchen in the rooms was more than adequate for cooking a meal

decent free breakfast

breakfast was amazing

we had a nice studio room with a full kitchen

i call for room service they took hours at least 7 hours, just to bring my family and me some towels

didn t like the fact that there was no room service until i called for clean towels on my fourth day

buffet, news paper, the coffee, room service was quick, the kitchen fully stock, nice painting in the lobby, and friendly staff

room service was every other day and sadly a pijama and a few personal towels was lost during the

the room we had came with a kitchen, while traveling with kids, its necessary

room service member provided excellent service upon a special request

did not like having to review the room service menu on the tv; it was quite cumbersome

room service does not visit rooms unless requested, which is fine during covid

also bringing actual room service back would be

room service very good

was a little noisy at times with kids running up and down the hallway

day, my kids wanted to go to the pool but it was dirty

day, my kids wanted to go to the pool but it was dirty

great breakfast, nice pool area, fun little fitness center and the option to eat lunch and dinner in the onsite restruant

wifi did not have a valid certificate and therefore the browsers would not work, had to use my

soft bed, free snacks, free parking

poor parking

thing that was a little inconvenient was the traffice on el camino at 8:00 am to get out of the parking lot but that was not the hotels fault

rooms are too small and the parking is on a hill

the parking area is a little steaper.

room service for 3 of 6 nights, therefore cockroaches coming in, no fresh towels, reception no help

room service and a restaurant next door that serves breakfast and lunch

microwave, no fridge, no coffee, no continental breakfast, lied about room service, dirty, no elevator

pool

parking lot clean

and great amenities (swimming pool, bar, restaurant, espresso bar with seating or grab'n' go, room service) (+)room service option the big gym (+) it has a nice selection of food for room service (-)vending machines ( for sodas, juice, water) no room service for when i m feeling lazy and don t feel like going (-)stayed here some years ago, and the food options available for room service were truly outstanding then; sadly the pandemic has meant that options are now more (+) breakfast and room service were great super fast and great service from gabriela (-) no information in room like pool hours or what is avail in restaurant or if they have room service (+) i also ordered room service on last day,i wanted soft scrambled eggs,which was not communication to the chef,pork (+)the bed. the room service.

points - size of room - comfortable bed - view over the lagoon - quiet area - pool & gym - good restaurants nearby less good - expensive car parking and breakfast - noisy

hotel is nice with swimming pool and lake view .

pool is definitely heated and beautiful

peaceful and safe location, 24-hour gym, large room size

location for what i needed, room was well designed and laundry was very inexpensive

parking was tricky

there was plenty of parking close to our room, which was great

free parking

tight parking

room service until we requested one

sn't told and no signs i saw), location not great but acceptable, mostly

had the crispy chicken salad via room service and they were

need menus in rooms for the room service

for soap bar but got shoe scrub instead - comforters were too old and saggy - paid parking - no room

no room service

room service was great, staff was friendly and amazing room with view

room service was fast and food was good

the room service could make it easier

staff was great and your room service was spectacular

was perfect just when i ask the room service for extra towels she was really mean and

work,no toothpaste, pillows were uncomfortable, not enough dining options & i couldn't get any room service

from the easy and friendly check-in clerk to the happy hour bartender, the friendly & excellent room service lady, & the friendly check-out clerk

i called room service and took them two hours to come by and provide the needed amenities

free buffet breakfast, the best! excellent room service

room service was great and prompt

my room service attendant was fantastic!! friendly and accommodating!! thx

the hallways always had dishes from room service for days. our shower curtain was dirty.

room service charges were over the moon and food quality was poor

room service was prompt

plus there is a restaurant in the hotel and 24 hour room service

the room service and food was fabulous!

we enjoyed the pool and room service

room service prices were a trifle high. wifi service was a little sporatic.

one picked up our room service tray, it was still there outside the door when we left in the morning

the room service was not provided for the entire stay

very clean hotel with cute little robot delivering room service!

relay the robot. i will be back. have waited hours in the past for room service.

room service menu tried to order some dinner on the room service menu, but they asked a lot of

very clean, large size rooms and great to have coin operated laundry onsite

a big hotel, but at 10pm the restaurant has closed and no room service available

full room service

we were disappointed that there was no room service, and as we arrived very late, we had to drive out again to find a nearby mcdonald's,

they stop serving food including room service at 11pm

not much in terms of food or room service

room service

room service ie making beds, refreshing towels etc did not happen during stay

mel was so very nice and we also enjoyed the friendly room service robot

easy check-in, check-out, great breakfast, and very close to the airport

hotel didn't respond to my questions around hotel shuttle service or early check in previously posted twice

fast room service, nice bathroom

wifi never worked even though it was connected

pool was clean, room was clean, and the bed was comfortable

people at the front desk were nice and helpful. the breakfast food served was very good.

very bad wifi. breakfast is not good.

they got room service with meals (need extra payment) and free breakfast (no warm food included)

very friendly staff, and good breakfast

helpful and friendly staff. the breakfast is excellent. the laundry onsite is also great.

extremely wonderful breakfast

guest wifi didn t work

the room service, internet and the view of the airport is amazing

room service pizza was overly cheesy and dry

we had perfect food/drinks from the guaranteed 20 minute room service

room service was basic and more like bought in order than kitchen food.

instead, we were referred to the marketplace or room service

very clean, free room service every day, excellent free breakfast

everything was as described very clean and comfortable. they even have online room service.

the breakfast area was packed. good and bad lol.

my stay was mid-week so i didn't experience any issues with the free parking or noise

good breakfast with good coffee. location to airport terrific. good security.

an app in the room to order room service food

oks like it was handled by doordash or a similar service)

that i called for room service and they had someone outside within seconds, staff is super nice

the room service

room was clean an excellent room service was really nice

wifi was good and there wasn't too much noise from the el camino real

wifi

love the friendliness of the staff, family owned, clean, free parking, and good location (lots of chinese restaurants around) (-)parking is abit tricky but all good (+)near sfo free parking near restaurants (-)parking no kind of parking (+)access exceptional service at check in free parking privacy / new decor availability excellent (+)a warm welcome on arrival. good car parking access. a quiet room (+) we returned late and all parking spots were taken (-)parking good (-)the parking

bed lovely staff helped us out with early check in/out times close to sfo airport close to great food coffee, fridge, iron and

the bed & wifi

art from some slightly stale pastries at the bar), nor was there any room service or catering available during the day

spa and room service are professional and efficient

room service breakfast was excellent, large portions, and arrived piping hot

issues - this is a $600 per night hotel, yet no breakfast to speak of now, no room service, no lunch in the hotel, no coffee 11 am if one wants it, just an evening bar service

the beds were comfortable, and room service very friendly

the breakfast, the commutation to the airport, and the room service.

get food in the evening or room service as advised

breakfast, room service

the kitchen was being renovated so not able to have room service but that wasn't reallyy a problem

clean property. friendly staff. good room service food.

breakfast option in house other than room service would have been nice, but honestly there were a lot of options within walking distance

ly a tip built in)

class of hotel should have a breakfast option aside from room service

clean, quiet, location, and room service

very tasty and healthy room service

good location and good wifi

this was a visit to play golf with friends and i can emphatically say that this is one of the nicest hotel experiences i

the wifi was great and the amenities were great

i had room service that delivered fresh ,hot and of excellent taste

t also looked as good as it tasted

nicely refurbished room. great staff. excellent room service and meal.

bed was comfortable and the room was clean and pleasant. room service was good, too.

in staff need to be trained , 50% of the time they were not customer friendly , house keeping & room service staff were