room service a bit pricey for quality provided

stated 24/7 room service but when we tried phoning reception several times there was no answer

room service was hard to order and poor communications between staff resulted in my daughter having

food was very pricey and the 5 charge for room service was a bit much

s sandwiches etc all ready over priced , why do you need to pay

in rooms very poor quality, frayed breakfast was average at best towels were not changed, no room

waited two hours as room service did not replenish toilet roll and still did not do it.

waited two hours as room service did not replenish toilet roll and still did not do it.

decent enough wifi to work by

small bar - decent prices

the staff were very friendly. the room service/ food was delicious.

welcome; friendly staff room size information available to guests options for food; room service available as well as a pub serving food next door dogs allowed clean room lovely

size, swimming pool/jacuzzi

ditional cost though), friendly staff, room service, food was delicious

nice, spacious room. staff were wonderful and so helpful. gym was an added bonus

loved the veggie breakfast and the dinner menu - see photos

stay, staff were extremely helpful, beautiful classic looking hotel, room service superb, receptionists and duty managers were so helpful, its so good i will be staying

room service charge was too high

fruit and juices brought to our room - covid restrictions so restaurant not in use, all meals room service at the moment of writing

very covid safe with all food being room service

this was due to a wedding function that we were not prior informed off so we settled for room service which was very enjoyable

there was no cooked food available or bar/room service

food was excellent, including the room service that i had on arrival - where they were happy yo take a starter from the main

arriving at 9pm and no food or room service available. had to go and find eatery in the village

refused to give my ill daughter, room service

tried to get through to room service 1/2 hour before it closed and no luck then they phoned me back at two minutes past

the suite was lovely, food for room service was great too

beautiful bathroom, comfortable huge bed, room service was great and staff were lovely, location has everything you need and want

good bed ud83dude09 quiet hallways easy check in service good room service

only room service menu

didn't eat in the restaurant but had room service which was excellent

a 2nd pillow ideally no fridge in room no room service wedding music was loud outside our

room service at times was slow in delivering and in answering

no room service

there's no room service if you want to get your meals instead of going to the dining areas.

urine, jugs and banana peels left in the corridor ms for hours and the room adjacent to ours had room service and left their plates/cups/cutlery/leftover food outside their room

room service tray charge expensive 5 and takes over 25 minutes to answer telephone

of a week, no answer) and seems the staff member manning the tablets is also manning the bar and room service

there was room service available but the phone wasnt plugged in and there was no phone socket

issue was the phone in our room not working so we were unable to order room service

breakfast was lovely and also the room service

we ordered room service and excellent service again would certainly

thing room service meals very poor for the price

is very close to the motorway the staff are incredibly friendly and helpful including room service and helping with heating

no room service over christmas period

comfy bed and tv with access to netflix. wifi also available.

comfortable atmosphere. friendly staff. parking available.

the staff were fantastic made me my partner and the kids feel so welcome comfortable room price

off road parking and free wifi, i will certainly stay again when i am in the area

the bar downstairs is quite nice and was not loud at all when i was there

location, easy parking, good room service and wifi

staff were very friendly the food was amazing the service in the restaurant was efficient room service was great nice outdoor area romantic

nice bar area

the wifi was intermittent at best and the tv in our room did not work one day

wifi internet was very poor, constantly having to re-enter the password, and no security

able to order room service

the bar staff served us a drink when we returned late from a concert and, despite it being late and

e how to open remote windows, wifi password, breakfast times, also the complimentary biscuits should have been covered or wrapped

small niggle but the wifi was a little slow

was about 10:30am when we arrived) however, we were still offered

cooked breakfast starting at 9am and bar noise until 11.45

to be fully expected when staying in a pub, you could hear the bar noise / music in the room, which made it difficult to relax when the bar was open

the bar was very busy and there wasn't anywhere obvious as guest

noise from bar downstairs

having to queue at the bar to check in.

working at all , very frustrating but in the end the gentleman yashee given us discount and good room

no room service or mini bar

room service food was cold and not very nice. charge too much for it

sue resolved by assistant manager) and poor waitress service at breakfast

tried ordering room service, put on hold to a kitchen argument

gave me the wrong room key, and messed up my room service order.

staff were very pleasant and helpful, and room service was excellent

one day room service forgot to leave some milks.

at 4 pm had to ask for room service breakfast wasn't good for price ,just warm

advice re room service was incorrect view from room very poor car park in poor condition

i tried four times to get room service to order food

there is also no hot room service available after 9pm which meant a cheese and pickle sandwich was nearly

room service and maintenance leave a lot to be desired, at least on this four night visit

room service

room service for breakfast again delicious and a varied menu

room service is good value for money

room service - no clean cups

and my dad ordered room service, food was over cooked and dry but it was late so we weren t too bothered, as i say

comfy beds, generous breakfast portions

it more attractive to folk, including the on site restaurant is now open again from 6pm and the bar is open every day

welcome, good facilities and amenities available, menu / food / room service all good, nice check out, definitely recommend and would stay

great room service and delicious food

we had room service and the food was amazing - definitely recommend that - felt like food was from 5 star

daily room service

welcome was great and room service breakfast was spot on but no fried eggs though plenty of

big bar area with really good beers

thought the tv is very small for the room, shower very small for having a shower wifi hit and miss no evening meal

surroundings and a nice atmosphere, staff were very friendly behind the bar and at breakfast which was was exceptional, locally sourced pork and leek sausages and bacon

good location, warm room, excellent wifi speed and smart tv

wasn't anything negative about my stay but i only discovered the wifi password when i sat in the bar at breakfast

our room was comfortable and met our needs, the staff were friendly and helpful, the bar and restaurant areas were relaxing and pleasant and the breakfasts and evening meals were very

we were fuelled by a wonderful breakfast - all cooked to order - full english, but there were cereals, toast and porridge too

breakfast scrambled eggs were microwaved

food was beautiful we were just bed n breakfast but had tea as well both nights as it was so good the bedroom was gorgeous very blingy

loved the staff..food..sitting out..breakfast..location

for room service, which was resolved and very nice meal delivered to the room

we had an excellent stay and the room service and the facilities were great !

room service not available for the bride and bridesmaids

we asked if not seated in dining room if we could get room service, same answer not before 9pm

we were offered room service though but that was charged

and he works 24/7 to maintain his impeccably clean bar

location with parking for an event at piece hall

the bed was comfortable. clean and lovely and quiet. great bar ! close to the piece hall

a 10 minute walk from the venue, plenty of car parking space, lovely and quiet

wifi good connection rate

really a complaint as it was outlined to me on arrival but food (and room service) were only available until 7pm as it was a quiet period so okay as i was told (+)lots of choice for breakfast, warm comfy bed, clean room, extremely fast room service (-) little packets of biscuits with the room service bundles, tea ,coffee would have been nice

good value evening meal and a good breakfast

very easy to find plenty of parking space

fantastic staff, re-tuned the bar tv for me.

location, good parking on site

hotel provided room service, food was delicious

wifi was plenty fast enough to watch a movie before bed

free secured wifi, comfortable bed, staff friendly.

one night i arrived to a big car park located around the back of the property, so no issues with parking

friendly staff, parking on site, very good breakfast, all the normal facilities and bar for weary travellers,,,not to forget that it was very reasonably priced

ordered room service, served a bottle of red win in a bucket full of ice

we ordered room service when we got the only to be asked to come down and collect it as they were busy

rooms cleandaily and room service was available

professional and courteous staff, the rooms very nicely decorated and clean and tidy, the free breakfast was fresh and varied, there was parking behind the

the bed was really comfy room spotless very good breakfast

wifi not in the room but available in bar area

bar was very cosy and there was an excellent selection of gins

the breakfast was superb; the evening meal was excellent

wifi dodgy in courtyard room

wifi not in the room but available in bar area

room service and table service through all is great

everything was spot on just the charge for room service was a bit much

portions amazing and room service no extra charge

room was a really good size and comfortable. great to be able to have room service again

comfy bed. lovely towels in bathroom. very clean. lovely food from room service.

complaints except the room service app wouldn t work and we suspect the night reception staff might have been smoking

the room did not have a telephone for room service.

the room service was perfect for us as my autistic son can t sit for too long without screaming so it

room service was very quick

room lovely. room service brilliant. staff friendly.

love the discount voucher idea if you don't have room service

room service not up to par

particular thanks to front desk staff

had a bath rather than just a shower, which is always nice, and the fact the hotel did room service was unexpected but very much appreciated after a long day with work still to finish

the tv home menu displays all of the hotel services inc the room service however it doesn t show all of the

only slightly negative thing was that we was expecting to have 24 hour room service, but when i looked at the room service menu, it said between the hours of 4pm-10pm

some rooms/bathrooms need maintenance and they charge 3 for room service

room service breakfast due to an early start was fine

was no room service, so we ordered a takeaway from one of the many local restaurants

prompt delivery of food by room service despite being busy in the restaurant

four poster bed, lounge area in the room, room service was yummy.

the food in the restaurant, the breakfast dining and room service is all excellent

ordered room service breakfast and it exceeded expectations, nice and hot, good quality food

we used the new whatsapp option for all our room service and it was flawless

breakfast it was not communicated to us that it was room service!

was stunning outside and inside was just as lovely, excellent room service, it was quiet, the restaurant was lovely, all 4 of us said the food was stunning

the room service was also very good

the evening meal was delicious and well priced, restaurant and bar service was efficient and friendly

wifi was a bit slow so hotspotted on my phone instead

used the wifi in the hotel so can not say how good it was

staff were lovely. fast wifi. good breakfast. free parking

wifi is fine

while small, the bar area was very sociable and great for chatting to others that has been at the cricket

always parking available

clean. value for money. parking. great breakfast and good old fashioned charm and friendliness

there was no room service as advertised online

in addition, the room service workers don't give a refill of the

there was no room service.

gar, tea bags

having room service, bed made and having clean mugs and glasses each day appreciated

the reception to room service all of them they are friendly and warm and welcoming the room was very cleaning and

fter 2 ) no car

it would be great if you could get room service!!!

bed very comfortable and room very clean, room service was great, clean towels etc

clean room good room service friendly helpful staff.

we had pizza for room service and it was really good

room service menu and lack of availability

didn t answer the phone for room service or reception or anything so we had to go down to order in the bar

i did not like the charge for room service, u feel i should tip at my own discretion.

comfy bed great room service for breakfast great spa facilities great reception check in and out

room service was delivered promptlyand hot, excellant

was all lovely apart from i am celiac so would of been nice for a gluten free option on room

i would have had room service on the night i stayed because by the time i returned from my evening out the

room service

we loved breakfast. room service was very helpful and super nice. we had great time.

totally covid safe, room spotless and deep cleaned, room service quick and great food

the room service charge was a bit excessive.

room service food was very well presented and tasty

hotel was beautiful, lots of extras swimming, restaurant, room service, gym, saura, jacuzzi

room service. staff was so nice as it was our anniversary

lovely hotel very friendly lovely welcome good room service and generally a nice feeling

room service if

the bar sometimes got a bit loud so being able to have a drink in our room with the expense of room service would have been nice

room with really high ceilings the burger i ordered using room service was delicious, and arrived quickly lovely bathroom with a really powerful shower, and

room service was good and well priced

room service for food after 10

no restaurant but lovely room service and food

amazing breakfast had great room service - nice food served fast and hot

,she loved the two day stay ,paid extra for balloons,more than happy ,she got breakfast in bed,room service were jolly too ,maids made rooms pristine,just a lovely hotel and lovely happy

your team are, how close you are to the station

standard you could get any type of drink as a resident and not have to resort to our room for room service

was so lovely, the service was amazing especially room service drinks came so quickly

fast room service we ordered 2 pizzas freshley made tasted amazing

room service was amazing

kota burger) and said it was amazing we would definatly come

the price of parking the room service- shocking!

quiet room, haven't heard any noises. great room service, quick check in and out.

no room service because of staff shortages

room service not good value

room service wasn t available as kitchen was out of order

there was no phone in my room so went down to reception to order room service

the bed was super comfy. the overall room was amazing!! there was room service

room service was nice

the staff were extremely friendly and nothing was too much trouble even when u order room service at 1am

stayed in he same room in aug and had bathrobes , none this time , no room service menu for some

great variety room service food menu. not the usual, steak chips, chilli, curry as other hotels

i loved the room,so clean and bright. staff and room service was excellent.

we wanted room service after the concert but we were told it wasn t available ud83dude29

bar is great to spend a short while watching the world go by or waiting for friends etc having room service is convenient

prompt room service

fter hours via room service)

we couldnt get a drink

room service could've been more vigilant about their duties

food ordered from room service came quick and was nice

room service was quick, staff were helpful with paying separate as there was a large group of us

the room was very pleasant and appreciated the room service for evening meals

i had problems with the app, which was needed to use room service, and pay at the bar

room service was prompt

the room service stopped serving at 9ish. had to order from justeat.

room service

room service pizza was the best i have had for a long time!

excellent location room service from the restaurant and a lovely breakfast

excellent breakfast, and v popular italian restaurant on site or by room service

love the room service too from the italian next door

we ordered room service food from the italian restaurant next door