staff, a lovely pool and huge bed

also, helped us get some laundry done

fantastic and kind staff, beautiful stay, great breakfast and a great pool area

we loved the pool, the secluded and quiet area, the orange garden that surrounds the hotel

the food is great and we loved the pool

a wonderful hotel amidst an olive grove, filled with intriguing works of art and with a lovely pool

when we opened the door to our room, we were greeted with a stunning view of the gardens and the pool

comfortable bed, great breakfast, beautiful pool

the pool and gardens are simply amazing - tranquil and relaxing

the location, the staff, the swimming pool; the breakfast, the atmosphere, all is marvelous

nice lounge, bar area

the breakfast was very nice, room had a great view and the location was perfect.

great breakfast and a very reasonably priced bar that was open late into the evening

perfectly adequate breakfast

flaky wifi, no kettle in room & not one to be borrowed either

very retro and comfortable and the pool was fantastic

handy bar open til midnight

friendly staff, pool, quiet area, the gentleman at reception gave us a ride to the bus station for free and he

free parking, 24 hour reception

the room was good, reasonable price, nice swimming pool and enjoyed the room as well

issue was room service got our order wrong and very limited menu after 10 only other issue was language

we appreciate the daycare services but maybe allow people to order food from the restaurant as room service so we can enjoy the food from those restaurants

all the staff we encountered right from check in at reception to room service and the waiters at the restaurants

om service was particularly expensive and not particularly great - the 2

room service did not arrive until around 5 p

not much but the pool water was still a bit cold at this time of year.

lovely swimming pools, jacuzzi and steam room

spacious apartments

the place felt welcoming for kids (ours, 8 and 10)

the kids really enjoyed the bikes available for use

and we arrived late and were hungry but the restaurant and room service both close early

customer communication, nice little park, breakfast outside possible, option to opt out of room service and get a voucher for the

pm), so we were unable to get anything

hotel was in the middle of nowhere and everything closed at ten you couldn t even get room service and when you could there was a 10 charge

room, good room service selection, lovely food, excellent welcome from the guy at front desk

quality of room service food good

room service costs 8

room service was great, we found the staff very helpful and nice

had an experience while our son and our friends daughters, were playing in the kids pool

the bar and restaurant personnel were exceptionally attentive and welcoming throughout

hotel grounds and scenery where beautiful and the view from the gardens was excellent, room service was good also

room service was late and did not replace used water bottles, nescafe, etc

unavailability of restaurants or something to eat at 9pm apart from room service's snacks

room service was late and did not replace used water bottles, nescafe, etc

room service too slow

very new hotel. friendly staff and good room service

* slow room service * rooms not well prepared * reception rarely answers the

slow room service, we waited 1,5 h

complaints but o add improvement to an excellent hotel the room service menu was limited in choice but ok

room service needs cloches when serving hot food

breakfast could change up a bit more - became repetitive after 2/3 days pool temperature was very

ffet was good but not great for a 5 stars) only two restaurants to choose from, one

multiple swimming pools, with ample room to enjoy the water

the gym

suite had a very small bathroom, breakfast was okay but some food was cold and bland, cleaning staff was very noisy at 9am

bizarrely they were offering a full room service menu including pastas, risottos and meat and fish dishes, which was what we ended up

the spa facilities, the room service, the staff - all 10 out of 10

tiny thing, i hardly even want to mention we were slightly sad that all they had was room service for dinner it s okay because the room was beautiful

e best bed & linens i ve

buildings, location, and amazing room service tuna sandwich

cleaning as room service was ok and need some enhancements room need to be supplied with coffee machine, water

30pm and ordered room service

ordered room service for breakfast as breakfast was in with the room bill and wasn t told you pay extra

the pool was great and also equipped for kids

perfect location for our onward journey to golf

rooms, spacious, with balcony, pool, steam room, sauna, jacuzzi, spa, bar and restaurant

pool, easy parking in front of hotel but we were there out of season, in season will be tough

clean and tidy, the staff were excellent. it was adults only hotel so very relaxing

nice pool area and jacuzzi, well equipped gym

gym is tiny one bike one treadmill and only weights upto 9kg

if you are order room service the same high food standard is present

breakfast times, no tour of the facility, no information on when the room would be ready, no spa info etc etc) when we arrived

ols and spa and food all superb.

the setting, the rooms, the restaurant, the gardens, the pool, the beach, the staff

property loved the beach and private grassy pool area

remote location. maintenance around pool.

we greatly enjoyed the 250sqm apartment, the private pool, the hotel swimming pool, the restaurants - and a few typical portuguese restaurants 5' away -

even the swimming pool area, the cleaning staff all are great to details and helpful

residence, perfect area to spend some time, good restaurants, well equipped gym, interesting workshops, delicious breakfast, attentive

small heated pool

ordered room service ( burger and cheesecake) which was all delicious and arrived quickly

moreover, the hotel's pool was both expansive and inviting, providing a refreshing oasis for guests to cool off and

there were a los of families with kids playing all around the pool area.

it was advertised online as adults only yet there were kids there

amazing gym

service was very pleasant and room service was also practice

staff at reception could have been a little friendlier at times and the shuttle service to albufeira old town and the beach only seemed to run once a day which was a

the wifi was poor.

staff marvellous. pool area excellent. rooms outstanding. breakfast good. happy hour cocktails

friendly , clean , lovely piano bar and swimming pool . rooms large and comfortable

wifi did not work in our unit. we were told we were too far from the router.

safe area for kids to play in the territory

made for families, very good swimming pool to enjoys the whole day with the kids!

was bo information that towels will be there so i was prepared that there will be none, in the kitchen there wasn t anything to clean the

swimming pool is beautiful

room service daily, good breakfast

staff are very pleasant and helpful 5 stars for that a bit disappointed that the spa etc was not available but we did understand due to covid and the hotel would of struggled

would highly recommend the spa treat yourseld

rooms with nice view, great breakfast and dinner, big free parking, walking distance to sao rafael beach

was advertised as adults only however there were quite a few families with young kids

hotel, very modern, spa was amazing, plenty to choose from at breakfast,we ordered room service every night they were very quick best cheeseburger i've even had seriously

the views - spa - room service - reception staff were so helpful and everyone is just fantastic!

but the quality of the choice wasn t necessarily up to a 5* hotel, same for the food on the room service menu

was a bit annoyed that you had to pay for room service, we didn't use it but usually it's free, not 8 extra

affordable room service

the room service staff was intimate to change our two beds to one big bed even we didn't ask for

great helpful staff, good covid 19 awareness and hygiene, free wifi good

outside pool area is really well kept and we loved the honesty bar

friendly staff, beautiful garden & spa area

with balcony and with a view to the pool and sea, comfortable bed, entrance to the hotel and the parking lot that was just next to the entrance, swimming pool, jacuzzy , outdoor patio, breakfast

they don't have room service.

no room service

our suggestion is kindly start the room service and open the restaurant and bar

noisy. poor wifi

wifi was non-existent in our room

huge comfy bed with linen as soft as you like and daily room service, if you need it, which is top notch

staff was fabulous the rooms and the finish work and the decor were amazing breakfast was phenomenal and we had a bit of lunch

property as soon as you walk in it s like your own little paradise such friendly staff pool was lovely even had a hot tub when you go up the stairs

location , design , staff , breakfast , bar , pool all exceptional!

the perfectly appointed rooms, one of a kind champagne breakfast, infinity pool, daybeds, above all the kind and helpful

i thought the 6 euros room service was a bit high. the little shop was very expensive.

charge on safety deposit was unbelievable. room service closes early

buses that can get you to the city centre / beach for free several times a day stuff is friendly room service is

to ask for ice we needed to pay 5 just for that room service

balcony was abit small and can t collect pool towels or go the gym before 9

breakfast included does not mean you can have breakfast as room service

room service kept coming at the end of the day, except on the day i had to leave, they kept

issues with room service and housekeeping left our door open after servicing.

dbb and could only sit in buffet area charged full price for breakfast on room service for breakfast even though

great buffet breakfast. room service was very fast. staff pleasant.

tuk tuk into carvhoiero town really does a bit to help the feet on lazy days extensive room service menu for late night feasting also great a nice gym & fitness section to cram in some

when i got back from the hospital, they lent me a wheelchair, the room service for lunch was free as i wasn t able to have dinner the night before and had booked

hotel catered for our every need, from room service to bringing us a steamer to iron our wedding guest dresses

room service menu poor, setting bill was nightmare and overcharged but let it go as stressful

the room service menu wasn't very diverse

santo, it's classy & calm but still has all amenities like kids club, poolside waiter service, room service, daily cleaning

it charges 10 euros for room service/delivery of orders from the restaurant

the breakfast was average and the room service was unavailable for the time being.

room service - had to walk to get our food

hotel is advertised as 5 star but simple things such as room service are unavailable

no room service

they didn t provide room service also and for everything if you need you should go to the reception

room service great

found the beds very uncomfortable and no room service or tea and coffee facilities in the

the room service isn t so great in that they don t tidy up the room

mention that even though we are in difficult times the information book in the room says there is room service until 12:00midnight

no room service no double beds

clean hotel throughout, room service daily, kitchen well equipped

would have been better if there was also a room service & free water and if they could clean the apartment but they barely throughout our stay

only thing i really disliked is that dish washing is not offered by room service

they have a wine list for room service so you can enjoy wine on your balcony

pool was closed due to renovations but we weren t made aware of this when booking ..

and the wifi that didn't have in the rooms, was installed while we were there

we also love the breakfast especially the fresh squeezed orange juice

so if you're staying with kids or a light sleeper ask for a room that isn't facing the square

the bar was very expensive

rooms, pool and location

from airport, breakfast was good enough for the money as included in price plus nice big pool

staff were sooooooo lovey and accommodating, we availed of the activities of tennis and mini golf which was fun

right on the strip lovely pool great room very clean staff very friendly sell priced

and room service wasn t great

didn t have any onsite restaurants, room service was patchy

no iron board or room service

staff on reception were very helpful and room service is good value for money

playroom is huge also and very suited to kids

we booked a last minute honeymoon and the hotel was amazing , adults only too which was perfection

cer than oura)

location was great. hotel nice and new, roof top pool with bar and sea view, rooms were nice.

was to die for, the day beds were the most comfortable things i ve ever laid on, and even the bar area was funky cool

rooms, bed was comfortable, lovely staff, nice swimming pool on roof top with view of the sea & a bar for few drinks, perfect location 5min walk to the strip, 10 min drive to old town, lots of bars

style , room service quality and cost

despite having a menu in our rooms stating there was 24hr room service we were advised when we attempted to order a midnight snack, that it was a mistake and

others seemed apathetic and failed to deal adequately with a room service issue we had

room service food could have tasted better

also, last more food options on the menu for room service would be perfect

good nice and clean rooms. room service every day. everything was perfect

nice staff, good breakfast, room service, cleaning every day

room service and cleanliness and very nice staff. ensuite bathroom very nice.

the customer serviced and the room service

fault in the hotel was the reception and bar staff are the same person, so waited a bit at the bar for service

- overall excellent service (room service, restaurant, concierge etc (-) the staff delivered room service on time and gave advice on best wine (-) this cost doesn t include the service to the door either so it s not even room service (-)room service and staff long time to respond to any request no iron in the whole hotel they oblige (-) payment up front via strange online platform deposit for pool towels no minibar no room service after 10pm no ironing facilities limited sun loungers slow restaurant (-)it offered room service but they don't

only thing that could be improved is to fix the broken grate around the kids pool, little bit dangerous if you had

spa facilities are great, breakfast very tasty

they have good gym and spa

we had a kitchen too which was handy

so breakfast views outside) -quick, efficient room service -safe and secure hotel -2 minute walk to the beach from our room -pools in 3 different

think i can think of anything negative about the hotel apart from maybe suggesting a broader room service menu

room service

-complimentary water -great breakfast buffet

the room service menu is quite limited.

making bed and changing towels every day,enough soap and shower gels... big parking in front..

location, spacious apartment, private parking, close to the beach, good equipment, swimming

2) the pool and pool bar was fantastic too

spacious room. good parking.

good facilities,pool,bars,nice reception area,plenty of parking

we ordered room service , which was great

room service was terrible, our room was not served until late afternoon 4

we chose room service

staff - super clean - nice new cosy facility - well managed - nice pool with good view - parking lot under the

clean and fabulous staff - great pool, gym and lovely breakfasts

we had scooters tho, and there was plenty of parking space for cars too

room was cold . parking hard to find on arrive,

the pool area is lovely

swimming pool, pool table & games room, a fully stocked bar that also sells bar snacks and a lovely restaurant

fantastic location with spectacular views. close to the quaint village pf alte easy parking

room service did not change the towels and also bathroom exhaust switch needs to be added (kind of (+) we couldn t stop ordering room service cause the food and the sangria was exceptional (-) no room service (-)room service ie no bedmakeup no clean sheets towels during stay wrong hotel given wrong position to (-)no room service

lovely staff lovely room and nice pool

wifi is a bit up and down

only small snag bar didn t open till 7 and was always closed when we got back which was only around 11 ish so

location was good, great parking space, breakfast was great, staff really friendly, and the bar has an amazing selection of drinks and tapas

spa facilities and gym were excellent

the people at the counter were all super nice and helpful, the people of the bar/restaurant felt like friends

hotel's pool area a highlight with sufficient loungers for all to enjoy sun bathing; the gym was also well-equipped

amenities with inground pool, secure gated access and parking

one thing however their bar food and snacks were only served till 6pm

supper was fairly good and breakfast is ok

we were upgraded to a small suite. the pool and pool bar attendant

the bar snack menu was also limited

was lovely and we were upgraded to adjacent sea-view rooms directly onto the lawns above the pool at no extra cost

the breakfast was amazing and every little thing has been considered

room service worked quite well with a nice breakfast

the breakfast was fantastic overlooking the pool area which was constantly kept clean

they give us an upgrade, provided us with a late check out

only thing we wished the hotel had was a pool side bar with snacks, ice creams, sun creams, and other pool essentials

finish, quiet even when fully booked around the pool, service impeccable