the grounds/garden and pool area are absolutely beautiful

facilities

had some problems with wifi and had to go to the reception twice to ask for a solution

we noticed a lot of golfers, families with young kids and couples stayed here

the kids really enjoyed the bikes available for use

here was very reasonable, however there were not really any reasonable price options for food

we appreciate the daycare services but maybe allow people to order food from the restaurant as room service so we can enjoy the food from those restaurants

all the staff we encountered right from check in at reception to room service and the waiters at the restaurants

om service was particularly expensive and not particularly great - the 2

room service did not arrive until around 5 p

room service tray from saturday was still outside our villa on monday when we left

tiny thing, i hardly even want to mention we were slightly sad that all they had was room service for dinner it s okay because the room was beautiful

room service wasn t that great

bizarrely they were offering a full room service menu including pastas, risottos and meat and fish dishes, which was what we ended up

good restaurant and room service

breakfast was really nice

restaurant was not open while we were there, breakfast was available.

private bathroom, basic but good breakfast, 10 minutes drive from benagil caves and praia da marinha

the pool is huge and you're a 6 euro uber away from the bengali caves and amazing beaches

and bad appearance at the reception, receptionist is also bar lady as they understaffed

customer communication, nice little park, breakfast outside possible, option to opt out of room service and get a voucher for the

hotel was in the middle of nowhere and everything closed at ten you couldn t even get room service and when you could there was a 10 charge

room, good room service selection, lovely food, excellent welcome from the guy at front desk

pm), so we were unable to get anything

and we arrived late and were hungry but the restaurant and room service both close early

the pool was also super big and nice for a swim

the pool, the furniture, the rustic architecture

the pool area is nice

the location, the staff, the swimming pool; the breakfast, the atmosphere, all is marvelous

the pool was always clean, we always had a spot on comfy lounge chairs in the shade and could enjoy

room service too slow

hotel grounds and scenery where beautiful and the view from the gardens was excellent, room service was good also

unavailability of restaurants or something to eat at 9pm apart from room service's snacks

room service was late and did not replace used water bottles, nescafe, etc

room service was extremely slow, and the room cleaning was hit and miss!

ve it)

the biggest swimming pool had an easy access for grandparents

choices were lacking but ate out at night so no problem with that pool side bar could have a better menu offering for lunch/snacks missing a trick not having a beach

pools were closed in the gym the pool was not opened

not enough high chairs in restaurant for breakfast.

room service costs 8

quality of room service food good

room service was great, we found the staff very helpful and nice

my daughter enjoyed the kids club

more than we wanted too , because it was far too expensive at your bar facilities including the pool area

complaints but o add improvement to an excellent hotel the room service menu was limited in choice but ok

these are not restocked by room service, you have to pay for the coffee pods - i think this is an area for improvement because

very new hotel. friendly staff and good room service

* slow room service * rooms not well prepared * reception rarely answers the

room service needs cloches when serving hot food

cleaning as room service was ok and need some enhancements room need to be supplied with coffee machine, water

ordered room service for breakfast as breakfast was in with the room bill and wasn t told you pay extra

30pm and ordered room service

were amazing & very friendly the staff especially dieago children entertainment was brilliant- pool football what a laugh with adults joining in my son uses a wheelchair totally disabled

the breakfast selection was excellent and the bar food was also great

by the way, the wifi is actually good, though it is meant to be only in the common area of the hotel

the kitchen you can find literally anything), the whole area is very very well maintained

the kids loved it and all the staff were so friendly

d is not in

only issue was the wifi, it s not accessible in some units, but that s not a major issue

gym was a little small and under equipped, there could have been better use of the library/pool table area and the pictures of the yoga stance people on the wall in the restaurant seemed out

iptic trainer) was

a little more privacy on the room balconies and maybe some complimentary bar snacks

also a gym and yoga studio

the seagulls that have taken up residence around the pool.

if you are order room service the same high food standard is present

we played golf, which was all arranged for us and it was perfect

property and facilities too small for them and disrupted pool side relaxing and dinner at 2 michelin star resturant

lovely grounds & heated pool with easy access to beach

property loved the beach and private grassy pool area

room service was so quick and good, cleaned out rooms while at breakfast every day

room service was very clean & tidy

room service menu poor, setting bill was nightmare and overcharged but let it go as stressful

the room service menu was also more snack like where we would have liked to have proper dinner - since

the room service menu wasn't very diverse

found the beds very uncomfortable and no room service or tea and coffee facilities in the

the room service isn t so great in that they don t tidy up the room

they didn t provide room service also and for everything if you need you should go to the reception

no room service

room service great

everything except the heated pool was very small

residence, perfect area to spend some time, good restaurants, well equipped gym, interesting workshops, delicious breakfast, attentive

remote location. maintenance around pool.

we greatly enjoyed the 250sqm apartment, the private pool, the hotel swimming pool, the restaurants - and a few typical portuguese restaurants 5' away -

even the swimming pool area, the cleaning staff all are great to details and helpful

ordered room service ( burger and cheesecake) which was all delicious and arrived quickly

the location is nice and the parking valet is very smooth and fast, you have to get a car to go around, the old town is 9min by

the bar air is also not yet complete or open which is a shame as it s the only location in the hotel

there's even a valet parking service when you drive in

the breakfast is also excellent

they have a wine list for room service so you can enjoy wine on your balcony

pool area is a bit confined but based on its location it would hard not to be!

the location was good. close to the golf courses we were playing.

breakfast was great. location was perfect.

pool closed on 31st october and sky bar closes at 9pm

hotel is advertised as 5 star but simple things such as room service are unavailable

the breakfast was average and the room service was unavailable for the time being.

no room service

room service every day was excellent

there was no where nearby to buy food to cook and the room service very limited and expensive especially for anything gluten free

service was very pleasant and room service was also practice

nice location and excellent restaurants nearby. good shuttle service to old town and beach.

swimming pool

were really good especially at the pool bar with my two year old granddaughter

wifi unstable

tried to order room service and i was told it was impossible

we used room service, food was quite good and service was fast

but the quality of the choice wasn t necessarily up to a 5* hotel, same for the food on the room service menu

affordable room service

liked everything especially the wonderful staff, even more so the gentleman from room service

room service daily, good breakfast

big and clean bathroom, fantastic view from the balcony, many facilities like outside and indoor pool, bar pool, restaurant,

everything and the breakfast was great

little expensive at the bar for gnt but everything else ok

quiet hotel, near albufeira

view across to silves was spectacular, the room was basic but comfortable and clean, breakfast was continental with good choice

loved the pool and the views of the castle

staff friendly, swimming pool ace, breakfast sufficient, wifi in all rooms. excellent

amazing pool and great parking lot

the view from our room was great. the pool was awesome

the room service staff was intimate to change our two beds to one big bed even we didn't ask for

with balcony and with a view to the pool and sea, comfortable bed, entrance to the hotel and the parking lot that was just next to the entrance, swimming pool, jacuzzy , outdoor patio, breakfast

easy check in, the consistent and filling breakfast, views from the room, unique and convenient pool and poolside set up

friendly staff, beautiful garden & spa area

in the evening a fire was on in the self-service bar where we could also make coffee

large comfortable bed, nice spa (sauna and indoor pool with bubbles) (+)was brilliant and the terrace had our own sun loungers which meant we didn't need to go down to poolside (-)outdoor pool is not heated so only usable by the very brave (+) breakfast was served outdoors by the pool (+) nice modern decor and great pool area (+) the pool was never too busy, the rooms beautiful and everywhere was cleaned daily (+) great pool and warm sauna (+) incredible infinity pool (+) the pool area was such a relaxing spot (+)pool, rooms, breakfast was amazing (+) oh yes, the small indoor pool is nice

hotel's pool area a highlight with sufficient loungers for all to enjoy sun bathing; the gym was also well-equipped

comfortable room, excellent breakfast, indoor and outdoor swimming pools and gym

there is a bar with excellent breakfast and lunch yet no evening meals

spa facilities and gym were excellent

we ordered room service , which was great

room service was terrible, our room was not served until late afternoon 4

we chose room service

amazing value for money, apartment was clean and spacious, fabulous pool and the gym was exceptional

the pool bar and restaurant drinks and food were of high quality

breakfast was great,would like tea/coffee in the room.

breakfast could be better with more staff so food can be ready but other than that lo very hotel

supper was fairly good and breakfast is ok

a full bar service

very clean. spacious rooms. staff are so friendly. strong wifi. lots of parkings.

huge comfy bed with linen as soft as you like and daily room service, if you need it, which is top notch

the finally cherry on the cake was it's for adults only

specially paulo) and wonderful fresh breakfast

location , design , staff , breakfast , bar , pool all exceptional!

the rooms are very nice, along with the balconies, but the star of the show is pool area where breakfast is served

no room service

they don't have room service.

our suggestion is kindly start the room service and open the restaurant and bar

main strip you can also hear all the noises from the pool if you are in level 5 there is also no wifi in the rooms which i believe should be

i was even able to do my washing before i went home in the free laundry facilities

to highlight as a downside to our stay, was the surprise charge we received at checkout for the room service breakfast we had on the morning of my birthday

woken from an afternoon nap by room service delivering us 3 pears with compliments from manager

room service and night porter was so friendly and helpful

issues with room service and housekeeping left our door open after servicing.

room service kept coming at the end of the day, except on the day i had to leave, they kept

hotel was clean, staff was so kind and helpful, swimming pool was also perfect

pool divided in 3 zones

also, helped us get some laundry done

fantastic and kind staff, beautiful stay, great breakfast and a great pool area

the food is great and we loved the pool

- overall excellent service (room service, restaurant, concierge etc (-) the staff delivered room service on time and gave advice on best wine (-) this cost doesn t include the service to the door either so it s not even room service (-)room service and staff long time to respond to any request no iron in the whole hotel they oblige (-) payment up front via strange online platform deposit for pool towels no minibar no room service after 10pm no ironing facilities limited sun loungers slow restaurant (-)it offered room service but they don't

and gym didn t seem their maintenance & cleaning priority

we had a kitchen, which we didn't expect

the pressure in the shower wasn't great and the spa pool was very small

very small bath towels, bar in restaurant,so not sociable not impressed with dinner.

to ask for ice we needed to pay 5 just for that room service

charge on safety deposit was unbelievable. room service closes early

i thought the 6 euros room service was a bit high. the little shop was very expensive.

buses that can get you to the city centre / beach for free several times a day stuff is friendly room service is

there for five nights with my four year old, lovely hotel with great facilities for children, kids club and little playground

were unfriendly, the hotel stole my bracelet and the breakfast was poor , couldn t even get room service too which i find extremely

would have been better if there was also a room service & free water and if they could clean the apartment but they barely throughout our stay

comfortable room, lovely view from the balcony the staff were friendly and helpful, including the room service staff i would like to repeat the

clean hotel throughout, room service daily, kitchen well equipped

no room service no double beds

also room service refused wine glasses and an ice bucket for our room which seemed very

not much to be honest. room service was quick but food very average

the pool and room service were great and the views were beautiful

room service menu

room service food delicious and high quality

wi-fi, lack of bed type guarantee, short and unnecessary dining slots, long waiting time for room service (bathrobes and ironing board), awful coffee and orange juice in a country of oranges

i asked for room service for some ice they wanted to charge 10 euro so i got it myself

it would have influenced our decision on the area bathroom was not clean extra charges to have room service during stay car parking

would have been nice to have a menu for room service or afternoon tea but otherwise very good

they have room service but expensive for just coffee

in lower floor -no toys allowed in pools -bar staff don’t give ice, so have to order ice from room service then pay £3 service charge

staff not very friendly , no kettle in room, want guests to use room service.

room service took too long to deliver (it's understandable, due to the covid situation many more

room service charges for a can opener i didn’t but! 3 euro for everything

the room service food and restaurant food needs work

didn t have any onsite restaurants, room service was patchy

no iron board or room service

and room service wasn t great

staff on reception were very helpful and room service is good value for money

wifi was problematic and extremely slow

amazing room service

the breakfast buffet was fantastic and even the room service was reasonably priced

also room service came around night time to ask if we wanted fresh towels again

excellent room service food

room service prices were fair

of the hotel parking was reasonable and easy room service was good the restaurant was well attended and

the fee to order something from room service is 10€, each

there was room service, but as a coeliac, there was, basically, only fruit salad for me to eat

no 24 room service.

get the usual standard of room service this time

fresh and clean every day my only negative was the pool was freezing and abit dirty

and the staff are absolutely fantastic i couldn t be happier, from the room to the bar and the pool

it s right on the strip and reading the reviews we booked pool view for the noise coming off the strip, we honestly didn t hear a thing

from airport, breakfast was good enough for the money as included in price plus nice big pool

paid parking, wifi not available on room.

comfortable, private bathroom including shower and hot water was perfect, the property’s free wifi was great too

clean, good wifi

), a small bathroom and a kitchen with oven, fridge, microwave and kettle

there was a kitchen, opened at 9, where i could get hot water, (breakfast too is available) to have in the

room was quite dim, bad wifi connection

room service

room service happened to forget to refill the nespresso pills and the coffee at breakfast was not

room service not great

also, last more food options on the menu for room service would be perfect

there was no room service due to covid restrictions, despite it being advertised, and our bed was two single

pools views are beautiful

rooms, bed was comfortable, lovely staff, nice swimming pool on roof top with view of the sea & a bar for few drinks, perfect location 5min walk to the strip, 10 min drive to old town, lots of bars

hotel bar other than pool bar which shuts early evening, is in a loud location which attracts english

allowed to book with a child and was only for adults

was to die for, the day beds were the most comfortable things i ve ever laid on, and even the bar area was funky cool