to ask for ice we needed to pay 5 just for that room service

i thought the 6 euros room service was a bit high. the little shop was very expensive.

charge on safety deposit was unbelievable. room service closes early

buses that can get you to the city centre / beach for free several times a day stuff is friendly room service is

outdoor swimming pool and indoor swimming pools at the hotel, had no time to use them but seem fine

was nice as you would buy of the high street, hotel was clean pool side was clean staff was very helpful definitely highly recommended right on the strip from

pool closed quite early

the wifi was very good and the shower in the bathroom was very good.

ss) also bar is very expensive for food and drinks i would definitely stay here again with friends or as a

the breakfast wasn't great and the side bar was very limited.

room service and cleanliness and very nice staff. ensuite bathroom very nice.

good nice and clean rooms. room service every day. everything was perfect

the customer serviced and the room service

nice staff, good breakfast, room service, cleaning every day

great location and nice outdoor pool, one of the staff receptionist called pedro was very helpful during the stay, took pictures

- room was clean - outdoor pool was big and lovely - late check out free of charge - 15/20 mins walk to the strip - 10 mins walk to the beach - most of

the food around the bar is lovely, freshly cooked on a bbq

the pool and the bar

spacious room. good parking.

pool are was fab and bar staff were very friendly

wifi- sorry to complain but the connection / hotspot kept dropping constantly

the hotel was lovely and clean and the pool area was lovely although we didn't get to use it for long as we were staying due to a

a little hotel with adults only.

it just spoils the atmosphere of a boutique adults only resort

small and adults only

get two glasses in the room for water but when the maid took them away and we called down to room service there was a 5 euro fee for getting some more

the room service menu is quite limited.

room service

the gym needs a bit if tlc and food options and room service charges could be little less

-complimentary water -great breakfast buffet

room service

also, last more food options on the menu for room service would be perfect

style , room service quality and cost

others seemed apathetic and failed to deal adequately with a room service issue we had

despite having a menu in our rooms stating there was 24hr room service we were advised when we attempted to order a midnight snack, that it was a mistake and

room service did not change the towels and also bathroom exhaust switch needs to be added (kind of (+) we couldn t stop ordering room service cause the food and the sangria was exceptional (-) no room service (-)room service ie no bedmakeup no clean sheets towels during stay wrong hotel given wrong position to (-)no room service

you have kids the balcony bars could be dangerous for kids to climb

did not get to see or use), pool table

they kindly accepted our early check in request and everything went very smoothly

good breakfast buffet

comfortable room, lovely view from the balcony the staff were friendly and helpful, including the room service staff i would like to repeat the

would have been better if there was also a room service & free water and if they could clean the apartment but they barely throughout our stay

daily room service can be a bit disruptive, but you can hang a do not disturb sign

mention that even though we are in difficult times the information book in the room says there is room service until 12:00midnight

clean hotel throughout, room service daily, kitchen well equipped

no iron board or room service

and room service wasn t great

staff on reception were very helpful and room service is good value for money

didn t have any onsite restaurants, room service was patchy

(we had pool facing balcony) playground and a little mini golf and excerise area on grounds of hotel (+)pools, extra areas around the apartments were also very pleasant (playroom, outdoor gym, mini golf)

room service is inferior to a no star hotel

woken from an afternoon nap by room service delivering us 3 pears with compliments from manager

room service and night porter was so friendly and helpful

issues with room service and housekeeping left our door open after servicing.

breakfast included does not mean you can have breakfast as room service

room service worked quite well with a nice breakfast

pool area is very relaxing breakfast was

the breakfast was honestly one of the best in europe, and the whole experience felt personal and

breakfast was also of a very high standard

they give us an upgrade, provided us with a late check out

some things like breakfast and a bar were not offered, but that was no big deal for us

did say on the site there was a pool bar but it wasn't set up

did say on the site there was a pool bar but it wasn't set up

definitely would have given a 10 if restaurant and bar open, however we did know in advance and it was our choice to still stay there

pool are fab very comfortable bed and great linen

if there was an option for room service

00 was offered room service

the staff were friendly and the cleaning room service was great

and had a few problems with the hotel booking flannel where not given when ask , glasses after room service where not replaced after requested , water was not available coffee machine given only

room with the view of ocean,buffet being surprisingly good,well organised place,room

no room service

our suggestion is kindly start the room service and open the restaurant and bar

they don't have room service.

suffers from insomnia and we got a lovely room with a little terrace with an entrance to the pool

outside area is amazing, it is off season so the pool bar and resteraunt were closed but you could bring things up from the downstairs

room service , in need of a face lift , and modernising

the view is amaizing. nice room service, great selection.

need updating and the evening meal wasn t as good as last time i went and the meal ordered from room service was

very expensive for the service and facilities/overall quality of the offer - room service / minibar / amenities, etc

phone in our room was not working so every time we called reception or room service they couldn t hear us

huge comfy bed with linen as soft as you like and daily room service, if you need it, which is top notch

there is a spa with a range of services, of which i availed of

we also had massages at the spa - and the masseuse was lovely and did an impeccable job

the perfectly appointed rooms, one of a kind champagne breakfast, infinity pool, daybeds, above all the kind and helpful

are very nice , service , the cleanliness, the decor , music , the bathroom products brand, the pool, everything

the spacious 2 bedroom apartment was fantastic, and the team's hospitality from reception to room service and breakfast was exceptional

a tiny thing but it would have been useful to have little bags in the indoor pool area for wet hats and costumes

good gym friendly staff lovely views from golf

size of the room, the golf view, the friendly staff, the beautiful garden, the beach, the indoor pool, the quietness, the

kids club attendants were very nice and professional and good with my kids

breakfast was perfect

the breakfast which is included was outstanding

there concept is mostly consistent, for example they have no breakfast buffet and this makes it so much better because all the fruits, coffee and eggs are like

the complimentary breakfast with ingredients made on their farm, the wine, the service, the pool i could go on and on for days

breakfast - juice, tea/coffee, yoghurt, fresh fruit, granola, cooked meats and cheese, pastries and

you had to call room service to get mini bar refills

room service food was of poor quality, pasta dishes tasted like hospital food, no tomato sauce in

), 5 eur per room service

room service was not perfect at all

we had the grand sea view, frankly nothing special, but the room service was poor, leaving glasses, not replacing shampoo and such

the room service staff was intimate to change our two beds to one big bed even we didn't ask for

a bar with a beautiful view over the praia do peneco

the honesty bar is a great concept and provides everything you need

the staff was very accommodating and the pool and facilities are great!

the on-site spa is amazing- the best massage i have ever had

room service daily, good breakfast

everything and the breakfast was great

is lots of free parking within the hotel grounds but be careful entering the car park as there is a slightly raised

very relaxing & peaceful to sit at the pool

two swimming pools and jacuzzi

hotel, very modern, spa was amazing, plenty to choose from at breakfast,we ordered room service every night they were very quick best cheeseburger i've even had seriously

was a bit annoyed that you had to pay for room service, we didn't use it but usually it's free, not 8 extra

but the quality of the choice wasn t necessarily up to a 5* hotel, same for the food on the room service menu

the views - spa - room service - reception staff were so helpful and everyone is just fantastic!

tried to order room service and i was told it was impossible

only thing i hated was the burger i ordered at room service, tasted like expired meat

room service was relatively slow!

was amazing, service excellent, room service fabulous

the room service was very quick and the check in was soo

avo to diana and marta) room service had a decent choice and is quite fast overall the staff is amicable and

service was very pleasant and room service was also practice

the breakfast has a great variety every days and the evening dinners are delicious

staff, pool, bar

the spa is in very poor condition

walking from the pool back to the room was very convenient

her swimming pool is not regulation olympic size. (sarcasm) (+) fabulous pool, good wifi (+) great outdoor space, with pool, terraces and gardens, and open (+) swimming pool is also great to cool down or do exercises in the morning (+) we loved the gardens and the pool area (+) we went for a babymoon so spent a lot of time relaxing around the pool and in the garden which was beautiful (+) the rooms are cozy and clean, it has a beautifully decorated terrace, a great pool and cute garden (+)kitchen because it was too warm but the drinks and ice creams were great refreshments at the pool (+) from the pool you have a stunning view towards the sea

fabulous pool, good wifi

everything except the heated pool was very small

we greatly enjoyed the 250sqm apartment, the private pool, the hotel swimming pool, the restaurants - and a few typical portuguese restaurants 5' away -

small heated pool

residence, perfect area to spend some time, good restaurants, well equipped gym, interesting workshops, delicious breakfast, attentive

even the swimming pool area, the cleaning staff all are great to details and helpful

ordered room service ( burger and cheesecake) which was all delicious and arrived quickly

spa relaxation room isn t good

the bar air is also not yet complete or open which is a shame as it s the only location in the hotel

the hotel itself is incredible - the pool, the spa, the fountains, the decor - literally everything was amazing

amazing breakfast. service was phenomenal, everything was at the highest standard.

room service needs cloches when serving hot food

complaints but o add improvement to an excellent hotel the room service menu was limited in choice but ok

slow room service, we waited 1,5 h

these are not restocked by room service, you have to pay for the coffee pods - i think this is an area for improvement because

very new hotel. friendly staff and good room service

cleaning as room service was ok and need some enhancements room need to be supplied with coffee machine, water

ordered room service for breakfast as breakfast was in with the room bill and wasn t told you pay extra

30pm and ordered room service

access to beaches spa area was clean and well kept

the breakfast selection was excellent and the bar food was also great

if you are order room service the same high food standard is present

the amazing panoramic views looking out onto the exquisite gardens, the pool area, and onto the private beach below are simply breathtaking

lovely grounds & heated pool with easy access to beach

location, facilities

the setting, the rooms, the restaurant, the gardens, the pool, the beach, the staff

pool was cold. gym needs a big upgrade and lots more room

around pool, easy to relax, great spa, fantastic staff, very good breakfast buffet, no screaming kids

the spa includes free access to jacuzzi, sauna and steam room and i would highly recommend getting a

16+ hotel, no screaming kids ;-) very convenient location if you want to eat at vila joya, which is across the road and

there s a chill out area which pool table and cocktails from the bar are fab

room service costs 8

room service was great, we found the staff very helpful and nice

quality of room service food good

great food, great service very pleased with everything, kids just loved the ship in the pool

we tried the asian restaurant and the sushi bar on the 5th floor which was lovely too

restaurants limited and limited room service

food was lovely travelled with kids when they tired more than happy to deliver room service to your room even though we were halfway through a meal it would not be a problem for

got room service first night and there was blood running out of my burger - never seen that before and

we also ordered room service one night, which was fast and freshly prepared

the food, whether it was breakfast, room service, snacks by the pool or dinner was of excellent quality

room service was extremely slow, and the room cleaning was hit and miss!

room service food almost never available more than 20% of the menu

room service too slow

unavailability of restaurants or something to eat at 9pm apart from room service's snacks

hotel grounds and scenery where beautiful and the view from the gardens was excellent, room service was good also

5* hotel, we had to take the luggage ourselves, i had to ask them to show me the facilities, the breakfast was not crazy, there are still lot of things to improve to be considered 5* all related

suite had a very small bathroom, breakfast was okay but some food was cold and bland, cleaning staff was very noisy at 9am

amazing breakfast with so much choice

broken steam room) no menu during breakfast

changes or additions never seemed like a hassle area was quiet and closeness to beach was perfect gym facilities were amazing - top quality equipment and spacious for many guests to use at once

customer service is horrible - room service is advertised but they don t pick up the phone - noise at 3am, people fighting by

another bottle of water from room service would have been nice when they cleaned the room.

the room was very comfortable and the room service was great

gym could do with upgrading.

no cleaning/desinfection equipment in the gym to clean after usage

breakfast poor bar experience room service dont do it

room service wouldn t answer phone. unable to order from reception. room had funny smell.

room service was prompt, food was fine, waiter at pool may 20th, late thursday afternoon, was

check in eventually they changed the rooms after seeking out the manager the app did not work for room service and when we tried phoning no reply so we got macdonald s from uber the kids club

room service was expensive and very average taste, buffet breakfast had limited hot choices if you

no iron in the room but room service were very quick sending an iron to the room

had room service and again the quality of food and level of service was

everything. location. cleanliness. pool area. breakfast. room service.

eets) breakfast was excellent !

i also really liked the food i ordered from room service, in the evening when i was too lazy to go out

it is not a luxury hotel but the rooms are clean and tidy and room service comes everyday

proper hair dryer in the room service at the pool bar was so slow i'd say at peak season you'd never get a

first night in room service

room service quite slow

wanted room service no answer so after 5 mins decided to call reception still no answer

i m also sorry because room service lunch/dinner options were very limited and uninteresting for kids so i had to order

room service a little slow

bar and room service good

not particularly liking pasta too much, we decided to arrange room service, which was excellent

30 am to be told room service not available, tea at breakfast wasn t very

the food is great and we loved the pool

we loved the pool, the secluded and quiet area, the orange garden that surrounds the hotel

also, helped us get some laundry done

fantastic and kind staff, beautiful stay, great breakfast and a great pool area

just that we missed pool towels.

the room service and cleaning staff were very friendly and accommodating

room service sucks to be honest

ring menu compared to that of the restaurant downstairs)

had to call and find our food)

we also ordered room service- it was over an hour late

bed very comfy, clean bright room . excellent daily room service.

very comfortable beds. good breakfast selection very good room service.

plenty of room service choice if you don't want to go out and loads of films to watch on at a small extra

t room service coffee that's on top of mini bar - assumed might have been

a meal through room service

the location, the staff, the swimming pool; the breakfast, the atmosphere, all is marvelous

garden, swimming pool, buildings and interior decoration

comfortable bed, great breakfast, beautiful pool

the pool was also super big and nice for a swim

when we opened the door to our room, we were greeted with a stunning view of the gardens and the pool

clean rooms. room service - great job. thank you. swimming pool. filters could work better.

the room was pristine and the room service was perfect

the rooms were cleaned everyday and the room service did everytime a good job

everyday the room service was great

there were no tea or coffee making facilities in the room and no room service when the kitchen was closed

could have provided room service and fridge in room

the bedroom size is very good, and the room service makes sure to clean the room every single day

room service

could have had a little more variety at breakfast.

pool was lovely. staff friendly. location good. price cheap for what you’re getting. v happy