additional charges made to my card i paid for my room through booking, paid a non refundable pet fee at check in and i have a $200 charge directly from sheraton, this is the second time i book

pet fee exorbitant

good price and no pet fee!

suite was spacious with mini kitchen.

way too much money and my room that me and my kids had it was hair in my bed and in the shower

had room service both nights, and each was delicious

room service food is expensive but the best room service food i ve ever had

skip room service

room service staff were friendly and accommodating

we had our makeup done at the spa and amber was amazing

the room had a funny smell and the wifi was non existent

when i called the front desk later because we could not hook up to wifi , the woman was very helpful even though we were never connected to wifi

i needed a late check out and they complied

didn't like that they do not have wifi in working condition

no sodas in vending, hard to connect to wifi, no silverware

i love that it had a bar and restaurant and is right next door to a great restaurant

free breakfast was good, and much better than most free hotel breakfasts

the gym was a perfect size for us to work out during our stay

everything scenery and gym wonderful i recommend it to everyone

breakfast is too little food. one black lady of the kitchen is really not kind. others are kind.

the parking setup

i loved the staff and their friendliness. i loved the food at the river rock kitchen.

hotel in what feels like a safe area with easy, plentiful, free parking

staff is super nice. loved the rain shower. restaurant and bar were fantastic

high 5's and hand slapping between the bar tender and two or three other male hotel employees that kept stopping by to high 5 the make bar

having a sink and counter space for my kids and room to walk around in

i actually feared for both my safety and my kids safety

out the room that was already paid for was rented out nothing like sharing a king size bed with 4 kids wife and me of course i slept on the chair dropped the ball if you ask

about this site at all everything was a mess especially the laundry room and the staff have their kids with them at work they live in the hotel, very loud and

kids were banging on the doors early in the morning and throughout the night waking everybody up

all night long i heard dogs and kids…so many truckers, bums, seems like a trick spot, saw plenty off cops on the property in and

love the pool & breakfast. bed very comfortable, room very clean. accommodated early check-in.

clean spacious room at the perfect location, with breakfast!

easy and safe location. pool was great.

the room has a kitchen with a medium size refrigerator, a small living area with an extra tv

the breakfast was great and the room was clean. bed was perfect.

clean. well lit. no noise issues, good value for money. breakfast good

just wish the inside hotel was open for morn in my coffee/tea breakfast. but understand.

was good especially the breakfast

the breakfast had a variety of foods to choose from, a good selection

breakfast

breakfast was great

breakfast was hot and well stocked

gym and the room

gym equipment could be better. the free breakfast just average, not nutritional. not recommended

gym equipment could be better. the free breakfast just average, not nutritional. not recommended

clean room , staff no pet fee

i liked that it was pet friendly and no pet fee on top of nightly rate.

to many kids running around

kids up all hours of the night, yelling or selling drugs

kids outside and loud all hours of night

pool was moldy in skimmers, cigarette butts everywhere, and filthy pool furniture

in a container and a little milk in the refrigerator, they offer service on their page the laundry machines are very, very old and they don't work, only one washing machine works and they

the pool and the free breakfast

it said that they have gym, but all the equipment was faulty.

not really i coulda have a breakfast treat!

continental breakfast is more than enough to awaken me for a brand new and refreshing day

i didn’t go to breakfast. good customer service.

dirty dirty with a gym full of black mold walls

the breakfast could be a bit better or more to it.

when my niece went to get linens for it he told her that the laundry room was closed and so he did not have any

the fact that you waved the pet fee for our caged bird was a huge factor in choosing your hotel.

quite a surprise when i received my statement online after chekcking out and was charged a $100 pet fee

breakfast was superb, the kids loved it

breakfast was decent

breakfast was superb, the kids loved it

u had no parking at all i had to park in a fire

the parking

room service was good; they were tidying up things, they could vacuum and clean things up a bit

the fitness center was nice

my friends paid for extra time at the bar so we could all hang out after their wedding

pet fee was $25 a day

we asked for a ground floor room as we had to carry two kids and the staff member was very helpful and found us the last room

clean laundry room that was close by and inexpensive

pool didnt work 2 days

great wifi, swimmingpool, breakfast, big room and nice bar and people!

the also promise laundry facilities, they have all been removed

laundry service limited to wash clothes.

guest laundry being available is a huge plus

pool was freezing cold

in door pool

the pool i cand go in

breakfast was a plus and the location was idea the housekeeping staff was friendly and

was so pleasant the staff was nice and welcoming the room was clean the breakfast was great

breakfast selections were very nice

breakfast was grab and go and no official spread of options, but this is a pandemic and i

breakfast was ok.

location, breakfast, staff and room. we had a great stay.

awesome breakfast in the morning as

outdoor pool bbq

breakfast was very good and had everything you might want

great breakfast and sooo clean and accommodating

laundry room, gym, everything you

they had dvds at the front desk to choose from for the kids

it was very clean and had a restaurant inside along with a bar and pool table.

liked the r teas like wonderful breakfast, kids eating free, pool table, ample walking area for our dog

found tents in woods going for a walk the around parking lot that houses homeless people

no change machine to play pool

you have to pay for breakfast. parking lot was very dark and scary, due to me being handicap

pool was closed

this resulted in being diverted to the pool entrance which is not convenient for loading and unloading luggage

the gym was clean and most of the staff was nice

kids were a little disappointed that the pool was closed before the advertized 9pm

the pool wasn’t open had to use the other hotel pool

clean n fresh breakfast

daughter was competing in the usa swimming meet at the university of delaware pool on campus

was great to have breakfast available, and the selection was varied enough

size of the pool was disappointed and the water was clouding and green

very small pool. wish the breakfast was til 10 during the week.

in day at udel, convenient, clean, friendly, helpful front desk, starbucks breakfast, parking

d apparently about to be renovated into a large gym)

super comfortable bed, clean room, and friendly and fast room service

nothing you could do about covid restrictions, the pool was closed.

excellent room, pool and hot tub were clean.

kitchen staff was amazing

was a nice space for the two of us i liked that it had a kitchen and a nice bathroom/shower

breakfast seemed better than usual.....not those remade eggs

the breakfast was free as well as the internet and both were of good quality

it had a kitchen with a large refrigerator, a microwave oven, a two burner stove

facilities great (gym, ability to do laundry, big fridge/freezer in room

facilities great (gym, ability to do laundry, big fridge/freezer in room

it did have a clean laundry that was included along with a nice gym

location and staff were very friendly. small gym was adequate and a good supply of free coffee.

nice sized room. kitchen and desk area very sufficient.

i loved the spa tub

the staff was polite, the room was clean and the breakfast was good.

air conditioner and breakfast good be a lot better

the gym was closed down and looked like the walls were coming down in there every machine busted all up

excellent value, very good place to stay. free breakfast and wifi was wonderful.

i enjoyed the kitchen and the free laundry facility especially

the laundry facilities are especially useful

kitchen

bed, pillows, small appliances available, full kitchen, free laundry, lots of ubereats choices, weekly housekeeping (friendly and hospitable), pantry and good

you have to offer laundry, exercise, food and snacks and you have access to i 95 and the surrounding areas love this

they immediately sent the shuttle when i called

breakfast in the morning was good

we appreciate how quickly management were able to shuttle us in as well as making sure we were satisfied

courtesy shuttle service 24 hours a day and free complimentary breakfast in the morning

the pool and gym wasn’t open due to covid 19 but that’s understandable

$100 per night pet fee was unheard of and very unfriendly

nothing we left because they wanted $100 a night for the pet fee.

paying pet fee for a service animal

basic breakfast available around 7am

was told they would bring up to room in about 20 min once laundry finished

pet fee

at the hotel was friendly and welcoming and the pool was not the biggest but it was nice and the kids enjoyed it

provided kitchen & utensils

i only wish the pool was opened longer other than that wonderful hotel

the room is neat and spacious..breakfast was great from the kids.

breakfast was expensive so we ate down the street.

need to make visitors aware of the small cafe off the lobby to pick up coffee since breakfast is not offered

booked a room with breakfast including- apparently there is no breakfast served at the hotel and we were misled

the breakfast café is quick and convenient, but given how many great options west chester has,

breakfast

the backyard in-ground pool is nestled in the garden, flanked on the rear by a stunning stone wall

absolutely loved everything about the aplenhof, the property, the pool, the breakfast and the host, roland

says the pool is open and heated, but it is closed for the season

we especially enjoyed breakfast on the deck with bottomless coffee and fresh pastries

delicious breakfast in a cozy atmosphere

breakfast area is kind of skimpy

wifi connection, i was trying to monitor inclement weather on my trip with my family

specifically picked this hotel because it had a grab and go breakfast

breakfast availability was too short

i never had breakfast. the location was great

got in later than plan with my pet…quick registration and was impressed with room…

pet fees

the breakfast was adequate.

pool was closed

very clean facilities. nice breakfast.