the front desk girl was ok, but i asked for pool towels and she sent out the housekeeper, who only collected all the used pool towels and never

social distancing of only 10 people at a time was not practiced in the pool, there were about 20 kids and teens in the pool

i was even given the wifi password at front counter with them knowing there was no internet

breakfast was tremendous

the breakfast buffet was very good

the pool was not working.

awesome breakfast in the morning as

was great, down to the front desk staff, housekeeping & kitchen crew

provided a kitchen, dinnerware, garbage disposal.

the staff, room, breakfast, location, and hotel amenities are the best

clean. well lit. no noise issues, good value for money. breakfast good

good breakfast including diy waffle machine

just wish the inside hotel was open for morn in my coffee/tea breakfast. but understand.

i asked about a late check out and didnt agree so i hung up

didn t see breakfast

solid breakfast

kitchen supplies, tons of closet space, desk with comfortable chair, eating areas, etc

the room has a kitchen with a medium size refrigerator, a small living area with an extra tv

good suite, good beds, nice pool, very good breakfast close to mall and good restaurants

apartment suites makes you feel as if your home. great breakfast hours and heated pool.

breakfast not included, great location

booked a room with breakfast including- apparently there is no breakfast served at the hotel and we were misled

the breakfast café is quick and convenient, but given how many great options west chester has,

need to make visitors aware of the small cafe off the lobby to pick up coffee since breakfast is not offered

breakfast was expensive so we ate down the street.

full service breakfast on the porch overlooking the garden/pool was included, with fresh coffee, juice, and a wide variety of options

the charm of the home, the helpfulness of the host and the breakfast was all outstanding!

i want to go back in the summer and enjoy the pool

delicious breakfast with a choice of menu items

kitchen, dining room, powder room, bathroom, day bed, deck overlooking the backyard and swimming pool

didn't like anything about it, i would recommend this hotel especially if you have kids

there was no pool or continental breakfast.

breakfast in the morning was good

was friendly, helpful and hotel was clean and convenient by airport and provided an airport shuttle

breakfast can be slightly improved

additional charges made to my card i paid for my room through booking, paid a non refundable pet fee at check in and i have a $200 charge directly from sheraton, this is the second time i book

pet fee exorbitant

good price and no pet fee!

warmth reception from staffs, guest laundry, kitchen and cooking materials, i loved the location, it was closed to my family and

hot food on the buffet bar was cold; however, the staff readily remedied the situation

on bed and bathtub, residue in bathtub, cigarette smell on nonsmoking room area, room service was expensive but just so-so; sheets were

had room service both nights, and each was delicious

room service food is expensive but the best room service food i ve ever had

the main bar we paid $24 for the burger and the french fries were a disappointment

$150 room service dinner was essentially a door dash delivery with plastic utensils

the kitchen was very nice

also they put us in a room below people that had kids running around late at night then early in the morning ( no real rest those two nights

mostly the kitchen sink refrigerator

in the evening and we were able to stay working in the business center until the complimentary shuttle took us to the airport

i love the fitness center and laundry room.

eggs the most bed was comfortable my husband enjoyed the spa & pool after a long day at work self laundry facilities easy to use all staff were friendly & helpful room was great

pool and hot tub was a relaxing bonus

pool had way to much chlorine in jt. pool was not refreshing, too warm.

very comfortable. quiet rooms. pool and hottub were open late. bar and restaurant on site.

that way the hotel can keep kids for abusing the piano and disturbing other guests

clean and well-kept. thoughtful ameneties like an empty laundry basket in every room.

when i called the front desk later because we could not hook up to wifi , the woman was very helpful even though we were never connected to wifi

didn't like that they do not have wifi in working condition

no sodas in vending, hard to connect to wifi, no silverware

i needed a late check out and they complied

was not open to do room service

friendly staff, location, free parking

longer bar hours would have been nice.

the parking setup

the coffee bar wasn't restocked on the second day - i had to request coffee from housekeeping

gym wasn’t open

breakfast was perfect and the lady who was working the kitchen for breakfast was amazing

needed a microwave and bigger fridge and a mini bar lol 50$ charge but i suppose pay 167$ on booking and 50$ for the room i only got a gatorade so

due to covid, not many places provided hot breakfast but hyatt surely didn’t disappoint us

the rooms are exceptionally clean as is the whole hotel, there is coin laundry in the hotel (this is a game changer

nice room with a fancy kitchen is good enough for a family trip

that online it said the pool was closed

the only thing we didn't like was the gym.

pool was amazing

of smoke; reassigned to new room right away), dish washer in room, laundry room in facility, gym and outdoor pool in facility (although pool was not available this time of year)

front desk staff linda so kind and helpful … fantastic hot breakfast…outdoor resort type space

having a kitchen to make my kids breakfast

the pool was kind of hard to assess but the maintenance man was awesome and helped us out!

free breakfast was wonderful each day

my family enjoyed the free continental breakfast that was both hot and cold food

nothing we left because they wanted $100 a night for the pet fee.

$100 per night pet fee was unheard of and very unfriendly

paying pet fee for a service animal

breakfast and staff were top notch for the type of hotel

the staff was happy and the airport shuttle was

pet fee

thought i'd grab some coffee in the lobby while waiting for the airport shuttle

there was a laundry room and tons of parking

access to the pool was a bit limited and the laundry costs was very high

proximity to airport, shuttle, huge room! huge fridge, even a dishwasher!

small swimming pool. an on-site

swimming pool was not open. it was my grandsons birthday and the boys wanted to swim.

room was great, pool was clean

pool and gym still haven't reopened from pandemic, breakfast very limited

swimming pool water was cold enough to swim

room service was terrible, other than replacing new towels, nothing else was done

the wifi service was poor and no breakfast

rooms were very clean, wifi excellent, they have 2 ice machine locations,and laundry facilities just in case you need to do a load of laundry

another one and was greeted at the door by a group of women/ telling me i could take them to the laundry man that my son needed to control his stomach, he s completely immobile and has no

good wifi and everything was fine

great pool

airport shuttle

good breakfast and comfortable room

price, breakfast and the room was great

pool, small gym room, nice chairs in the room, work desk, the best massage shower that made me feel like a baby

the pool was private and cozy

no outdoor pool they have an indoor pool

neighboring event space takes up all parking

quiet location, nice neighbourhood, ample parking lots

pool and workout room were nice

continental breakfast included

wasn't able to get on the wifi at first using last name and room number

for 8 hours on a 87 degree day with 90 percent humidity (just like old summers of nj) there was a bar with live music in the evening when one wanted a night cap (+)air room at entrance with a bar and restaurant (-)not particularly care for the bar and pool tables in the middle of the lobby (+) the hotel offers a bar and a pool and a pool table (+)it was very clean and had a restaurant inside along with a bar and pool table.

o and i ordered room service and the food was

not particularly care for the bar and pool tables in the middle of the lobby

this resulted in being diverted to the pool entrance which is not convenient for loading and unloading luggage

pool was closed

the pool wasn’t open had to use the other hotel pool

pool is badly in need of updating

the gym was clean and most of the staff was nice

pool water was very cold

pool, the water was not tempered and the paint at the ceiling was falling down, i expect to use the

to covid restrictions the breakfast currently consists of prepackaged muffins, yogurt, and oranges

the continental breakfast was good with their own waffle maker

there was no hot breakfast the pool wasn’t open and it was tall it was when i called

i love the seating areas near the lobby and enjoyed my breakfast there

front desk told us the wrong times for breakfast and when the bar closed.

swimming pool was not ready, and gym was out of

they arranged for an early check in and then a taxi

like the breakfast the most about this place and how everyone was so friendly (staff)

having a sink and counter space for my kids and room to walk around in

first night was good,the second night the people above us kept me up ,kids running back&forth two and three in the morning, adults having a get together laughing loud

i actually feared for both my safety and my kids safety

the place smelled like marijuana also they had roaches which my kids have never seen one in person

actually feared for both my safety and my kids safety

there’s no smoking in the building but yet my room smelled lien cigarettes and i had 2 kids

pet friendly clean hotel

the cleanliness and the pool. love how they have a laundry room- life saver.

handicap parking not enough

- need some healthier options-fruits and nuts room smelled like smoke pool located in parking

close to were i needed t ok go. nice breakfast buffet.

great hotel gym

delicious breakfast great staff especially hotel employee on nights

kitchenette and roominess

nice gym, nice room design, women in guest services were hospitable

i loved having the separate bedroom and the large livingroom, full kitchen and office area

my kids wouldn't even stay in the pool with their eyes burning and their skin all itchy could be why

pool for the kids.

nice fitness

friendly professional staff very clean good breakfast selection

our kids love it

smoke smell and cheap laundry detergent smells reached our non smoking room

laundry sucks lobby close to early along with the restaurant

dont pay too much mind to if the room is sparkling clean or not and i really liked that they had laundry machines on site and my absolute favorite is that my entire family could stay meaning my

laundry, mice (i have videos), bad light in room (not bright enough) bad smell of

garbage in the yard and dirt and water in the stairs and in the laundry place

shuttle

free airport shuttle and price.

shuttle drivers were very friendly and helpful

location to airport, and shuttle service.

room was clean, bed was comfortable, heater worked well, free shuttle to airport