guest laundry being available is a huge plus

the also promise laundry facilities, they have all been removed

laundry service limited to wash clothes.

pet fee was $25 a day

but he also happens to live right near christiana mall, delaware park casino, so nothing is ever far

were friendly room was excellent neighbors with kids a little loud but tolerable

my kids enjoyed their breakfast and there were a lot of options for them to eat

university plaza right across the st that has a acme hobby lobby walgreens a liquor store a nice bar and many other stores fast food and a bank

quite a surprise when i received my statement online after chekcking out and was charged a $100 pet fee

the fact that you waved the pet fee for our caged bird was a huge factor in choosing your hotel.

being offered daily as the only breakfast meat was disappointing

pool is small

time i travel i stay here it was amazing breakfast on time and great people inside and outside the

room it was nice signs for me my wife and my three kids for the king size bed in the pull-out couch 203 and 215 is the best room they had list of you

theres a bar and the staff was really friendly

owingly hiding license) and then when exiting the parking lot, sped out outrageously

kids running down hallways at night when they should be in bed run in and out the room letting the

the food smelled amazing & the kitchen is open til 10

we enjoyed a quick breakfast as we had an early appointment

i didn’t go to breakfast. good customer service.

lack of breakfast and gym

everything, breakfast

i only say that because after you eat breakfast though want to shower and relax for a little bit

breakfast.

friendly staff, clean room, good breakfast. outdoor pool was nice.

great room. continental breakfast was excellent

the first floor room we had smelled like a gym

it said that they have gym, but all the equipment was faulty.

clean room , staff no pet fee

i liked that it was pet friendly and no pet fee on top of nightly rate.

this is a bit inconvenient if you are temporarily living there with kids

it was past 12 am and there were kids running up and down the floor

there were other guests smoking cigarettes and marijuana on the balconies and kids riding scooters in the parking lot after dark

had a laundry room

also the gym equipment did not work

in door pool

maybe upgrade the gym facility.

was beautiful so clean and comfy like i felt at home and access to the pool , fitness center, & laundry

very nice breakfast staff

breakfast could have been better

great location. breakfast was very good. staff was friendly.

comfortable and great location. great breakfast

pool small

location and staff were very friendly. small gym was adequate and a good supply of free coffee.

i also enjoyed using the small gym, it had everything i needed

it did have a clean laundry that was included along with a nice gym

the room had a small kitchen that was super clean and nice

was in room #117 across from laundry room and door was open

we got a spa tub in our room (whole reason we went there) and the spout was pretty much broken off and it

had a spa tub which was great but it needed some

the comp breakfast was delicious

it’s alway what i expect. miss the free breakfast.

i loved the spa tub

were surprised to find the pool was not in service and it was not advertised as such my kids were very unhappy also microwave plate was missing from our

everything was great especially the breakfast

breakfast seemed better than usual.....not those remade eggs

•there was not laundry detergent for sale

the location,price,breakfast.

i just wish the pool was open.

the pool and hot tub were closed the price was not cheap, so the breakfast and shower should not

we were disappointed the pool and hot tub were no in working order.

server at breakfast was a m a z i n g…so helpful, kind and energetic

super comfortable bed, clean room, and friendly and fast room service

i actually feared for both my safety and my kids safety

there’s no smoking in the building but yet my room smelled lien cigarettes and i had 2 kids

about this site at all everything was a mess especially the laundry room and the staff have their kids with them at work they live in the hotel, very loud and

first night was good,the second night the people above us kept me up ,kids running back&forth two and three in the morning, adults having a get together laughing loud

the place smelled like marijuana also they had roaches which my kids have never seen one in person

having a sink and counter space for my kids and room to walk around in

pulled up it was kind of scary but were completely surprised with the clean, comfy room and great breakfast

breakfast availability was too short

there was no breakfast. and the wifi was bad

i never had breakfast. the location was great

wifi connection, i was trying to monitor inclement weather on my trip with my family

got in later than plan with my pet…quick registration and was impressed with room…

pet fees

the breakfast was adequate.

pool was open late so my kids could enjoy every minute there

swimming pool was postage size and the experience was ruined by a family of 6 kids jumping in and being rude while the so called parents just sat there watching

decent price before pet fee is added

the breakfast was really good, especially the waffles

nice staff breakfast was tasty. had several items

the pool was closed due to covid.

the remodel and the pool was out due to covid.

location was great. no breakfast

no breakfast

they have guest laundry which is nice but no breakfast

there were several choices to get breakfast in the mornings

nice all around accommodations, good value for the money with a decent breakfast in a quiet area

is not a chain hotel - so old-fashioned - no high tech sign in or breakfast and decor is old fashioned but everything needed is there

no breakfast included. (covid 19 rules in place)

very friendly staff excellent value with breakfast included. clean and well maintained hotel.

the coffee bar wasn't restocked on the second day - i had to request coffee from housekeeping

i loved the staff and their friendliness. i loved the food at the river rock kitchen.

parking

parking, the size of room was small

the bar could have been open later on a weekend

the bar and breakfast was an added plus

breakfast and bathroom in total.

full bar w/ food plus plenty of restaurants in the area

breakfast was perfect and the lady who was working the kitchen for breakfast was amazing

free breakfast was good, and much better than most free hotel breakfasts

parking was easy and convenient

great breakfast! wonderful hosts!

there was a variety of breakfast

parking was kinda catch-as-catch-can = no defined parking area

breakfast in the sunroom was delicious!

the room had a funny smell and the wifi was non existent

there is also a large laundry room

no sodas in vending, hard to connect to wifi, no silverware

when i called the front desk later because we could not hook up to wifi , the woman was very helpful even though we were never connected to wifi

you get what you ob paid for. the room smelled and the wifi is horrible.

pet fee exorbitant

additional charges made to my card i paid for my room through booking, paid a non refundable pet fee at check in and i have a $200 charge directly from sheraton, this is the second time i book

good price and no pet fee!

washed so i was confused are you getting them or is someone complaining about imaginary pile of laundry and trash…

kids were banging on our door

i couldn't get a decent steak , and room service was lacking

we booked services at the spa in the hotel and that was really lovely

no business center or 24-hour room service

room service staff were friendly and accommodating

we had our makeup done at the spa and amber was amazing

treadmill in gym worked well

the staff, the room and the breakfast were great. very accomodating to allow a late check out.

e-z on off highway ... nice breakfast

clean, comfy, quiet with friendly and helpful staff and a good breakfast

great for me because i had young kids with me and drove from ny

easy and safe location. pool was great.

love the pool & breakfast. bed very comfortable, room very clean. accommodated early check-in.

was very clean, bed was comfortable, breakfast was great, staff was great

apartment suites makes you feel as if your home. great breakfast hours and heated pool.

comfortable- the rooms were very spacious & stocked with all the kitchen neccessaties

breakfast

i asked about a late check out and didnt agree so i hung up

was good especially the breakfast

clean. well lit. no noise issues, good value for money. breakfast good

good breakfast including diy waffle machine

what didn’t i like the pool was the best my family loved it

tv and remote were not good .no one ans. phone when i called to get pool times.

breakfast was great

very convenient location. enjoyed the breakfast and staff was wonderful.

not enough towels in the pool area.

breakfast ended too early

showtime and large tv. excellent gym and peloton on site.

the woods blinds, the breakfast and the breakfast area.

presentation of breakfast foods very good

it was very modern, clean, great free breakfast, and huge flat screen tv

my only complaint was that i booked the hotel because i thought that the pool was open

the staff, room, breakfast, location, and hotel amenities are the best

my daughter and i stayed 1 1/2 weeks and the kitchenette was a huge help for us to prepare meals inside

breakfast was great it was nice and clean and they made sure that everything was refilled when it

the rooms are modern, very clean, the staff is very friendly and helpful, the pool was amazing.

real comfortable beds and nice kitchen area

expectations on every category: staff, bedding, kitchen facilities, room aircon on upon arrival, breakfast, gym

expectations on every category: staff, bedding, kitchen facilities, room aircon on upon arrival, breakfast, gym

cold pool

we enjoyed the kitchen with stove and fridge

booked a room with breakfast including- apparently there is no breakfast served at the hotel and we were misled

breakfast was expensive so we ate down the street.

breakfast not included, great location

the breakfast café is quick and convenient, but given how many great options west chester has,

need to make visitors aware of the small cafe off the lobby to pick up coffee since breakfast is not offered

full service breakfast on the porch overlooking the garden/pool was included, with fresh coffee, juice, and a wide variety of options

breakfast made fresh with your order

we especially enjoyed breakfast on the deck with bottomless coffee and fresh pastries

the breakfast in an artistic dining room is more enjoyable than the ones in chain hotels

very friendly and welcoming hosts. beautiful flowers and nice, quiet pool area.