excellent breakfast delivered to the room. afternoon wine very good.

the first floor rooms, you can hear everything happening in the kitchen and lobby area

so much space, washer/dryer, full kitchen

gourmet breakfast is not gourmet, not a kitchen cooked breakfast--limited choices, should be

kitchen in the suite is well equipped but byo your spices, oils, etc

a $30 pet fee is too much, i have never paid over $20.

they charge a $30/night pet fee, which is about what i would have paid if i needed to board my dog for the trip

the pet fee is reasonable and there’s a great little grove of trees across the street to walk your

loved having the laundry there

the guest laundry was excellent and the fitness room impressive

pet fee was a bit high i thought

in addition, when i booked on here they said that they would waive the pet fee, but went on to charge me >$100 with tax for a having a pet for a single night

$90 pet fee (over $103 including taxes and fees) was outrageous and only disclosed after we made our

tiny bathroom with a weak shower. no microwave. $90 pet fee for our little poodle was too high.

good for pets, pet fee a little high

great value & comfortable room. late check out allowed.

the staff was extremely nice and hospitable. free hot chocolate machine made my kids day

rooms, accommodating staff, easy bart access

i travelled with kids and many pieces of luggage, there wasn't anyone to help with bags, the reception was man by

5 min from sfo , the staff very helpful nice wine bar and decor

the gym was well maintained, and the pool was well maintained

nice pool but water was cold

big room, very confortable bed, indoor swimming pool.

we loved the pool

clean and comfortable. nice gym.

the pool was not heated like advertised so the kids froze but they still had fun.

i was of the impression there was a bar and restaurant. it's next door.

staff were friendly and laundry onsite

kids loved the breakfast

like kids running on the 3rd floor, could hear them on the 2nd floor

especially impressed that we were able to get early check in after arriving

the carpet in the room was filthy (my kids' feet were black

was perfect for a family, with small kids

our 3 kids barely fit on the queen

was exactly what we needed- somewhere close to the airport, clean, comfortable with a nice gym and view

this trip the front desk staff was sooo helpful and the bar staff did a great job

the meal at the grill and dine. appreciated vegetarian options gym equipment efficient shuttle

the swimming pool's water was too cold.

fresh crisp linen and towels, free shuttle to airport, very convenient to airport

gym dirty and broken equipment

has a great view of sfo runway! has a clean safe bar area for food with a friendly staff.

i requested a very early check in as our flight landed early morning

dinner in restaurant excellent - if a bit pricey shuttle to airport short

room service menu was same as restaurant, which for dinner was limited

place with nice and helpful staff, decent breakfast and practical facilities, the free airport shuttle is a very practical solution to get to/from the hotel

shuttle bus didn’t show up after waiting for an hour an air crew staying in double tree advised

room was clean and big. location is good and so is the shuttle service

nice clean rooms with comfortable beds. free shuttle was so a bonus

clean, nice area and convenient location and a shuttle that takes guests to the

gym is very well equipped.

was after 11pm) but we were able to get something from the 24

convenience, very clean and comfortable hotel, reasonable room service prices and quality

we started off with cocktails at the bar and enjoyed chatting with our bartenders and watching the basketball playoffs

i wish the casual bar / restaurant didn't have the same food as the restaurant.

if the shuttle driver asks you

the shuttle to/from the airport works great

arrived very late but still had a nice welcome with a warm cookie

use keeping) was friendly and helpful

the hallways always had dishes from room service for days. our shower curtain was dirty.

the 24 hour help #…she gave me a code for a “concierge closet” which turned out to be a laundry room with two locked closets… so no tv for our two night stay

and free laundry

laundry needs a boat load of quarters, which means it's as good as having no guest laundry

not good value for money for a company that has only virtual staff - laundry uses coins and doesn't have detergent, rooms are small, no facility apart from parking

the dryer didn’t dry so well in the laundry room!

the price vs location and the lower pet fee

gym and pool are decent enough if you want a quick pump while on vacation

with my flight being suddenly changed by the airlines so the receptionist made sure i had a late check out at a decent price

between san francisco city and palo alto, so i can easily visit my friends from both sides), good room service and environment

free wifi in the room.

friendly staff, free airport shuttle, nice room

staff was very friendly and the shuttle to the airport was great!

free shuttle is awesome

location by the airport was great with a easy to use shuttle available

only thing was that the shuttle driver took a 1/2 hour to find us because he wasn't told we're to look

we had a nice studio room with a full kitchen

nice place and good value. good breakfast

kitchen space is the best feature for me

the breakfast was great, you could even make waffles

room size. basketball court very much home like with kitchen and supplies

didn t like the fact that there was no room service until i called for clean towels on my fourth day

the laundry room, gym were all well kept, clean and easy to use with nothing

and really family friendly with a pool and basketball court

the staff was friendly, helpful, and always took time to ensure my five kids had what they needed even delivering coloring pages to our table at 9:00pm at night

the biggest issue is the hotel does not have sufficient wifi

hardwood flooring so i didn't need to worry about my dog messing the carpet

room was big. free parking available. overall stay was comfortable.

room service for 3 of 6 nights, therefore cockroaches coming in, no fresh towels, reception no help

the room was clean. it was close to the laundry machine and the parking lot.

parking lot clean

i also didn't like that i wasn't told clear information on where the guest laundry was located

laundry room, tv

the studio. everything in there. small kitchen

i liked they had a laundry facility on site

i also liked that they have a kitchenette

i appreciate the minimal pet fee and that they allow cats

the $25/dog/night pet fee is prohibitive, especially when i travel with both of my dogs

that said, the room, kitchen area and bathroom were

great conveninet place for shopping, attractions, entertainment full on kitchens

also there were no laundry soap dispensers in the laundry room so unless you bring your own you can't do laundry

was a little noisy at times with kids running up and down the hallway

the bed was super comfortable & check-in was simple. there was a nice happy hour at the bar too.

great breakfast, nice pool area, fun little fitness center and the option to eat lunch and dinner in the onsite restruant

also to set up free wifi was complicated and intermittent

great breakfast, nice pool area, fun little fitness center and the option to eat lunch and dinner in the onsite restruant

i also liked the fitness center with brand new equipment

room was next to the laundry room and it was very loud

i was able to get early check in and late check out

liked the fitness room

also i wish each floor had laundry service

the best things to us were small kitchen of the room and the breakfast next morning

everything you need in the gym

seemed they were in a jungle gym

the kitchen is great

great breakfast

also the pet fee is $75 not $50

pet fee was $75 a day on top of the $18 a day for parking, so for a 5 day stay it added up allot

daily parking fee (15) and pet fee (50) not immediately clear

the price was amazing all except the pet fee

our kids loved the pool

pet fee is too expensive at $150. my dog is clean and si not make any mess on the floor.

forgot to pay my bar bill and the poor bartender got dinged for it i returned the next chance i got and paid it then

confort, bar, clean, free parking, free wifi.

no regular room service in a 4 star hotel even paying too much for the hotel

you have to pay for parking

the hotel was great for rest, and the breakfast was awesome

new. clean. great breakfast. shuttle to the airport.

i loved the complimentary breakfast, close location to the airport and the comfy/clean room.

at breakfast, the coffee and waffles were good

good breakfast, comfy beds, all needs met

desk, bar and housekeeping staff were all great

the grab bar in the shower is way in the back and not practical to reach

better quality soap and bigger bar soap. hot water was a not always hot

i promised the kids we were going to swim

hard to relax in the spa or pool with kids running around

even though there are covid precautions, they still provided a sack breakfast, no it’s not hot, it’s not the best, but at least they do it

the breakfast very very good - i always stay here when i come to san carlos

the room is clear. hotel has laundry. good to have it for long trip

patio furniture at pool was in shambles

loved how accommodating the staff were, from late check outs to parking passes to late night trash pick ups

mention how amazing a swim and a dip in the hot tub was a treat of my business trip, with a fully gym

i was denied by the bar tender orange juice for my kids because he said it costs the hotel too much money

my kids like the pool and free breakfast

the room above us had kids running and jumping all night.

was the ten floor room 2023 because the first three floors were packed with family with lots of kids

in the room: kitchen with a large refrigerator and microwave, cool picture with a dna molecule, many lamps (8-10

kind staff. very helpful. clean rooms well equipped kitchen nice hot breakfast.

very clean. room was great and breakfast was good too.

the line for breakfast

gym was good and we used it- not too busy

i used to stay there quite a bit, but since then, they switched to room service just every other day, no more breakfast buffet

i like the self-service laundry for my business trip

stead a guest laundry that you have to pay for)

parking was 23$ plus tax. wifi was 6$

the wifi connection