very convenient for san francisco airport good breakfast (buffet) very clean and comfortable

the best things to us were small kitchen of the room and the breakfast next morning

very clean and comfortable room, equipped with everything one could need (kitchen, office, iron board)

we had a 2-bedroom suite with a kitchenette which was very convenient to share with an adult child

i loved kitchen with microwave oven and refrigerator

pet fee is too expensive at $150. my dog is clean and si not make any mess on the floor.

the gym equipment is all new and in perfect working order

just gym issues

free parking. club in hotel.

parking and wifi included

wifi sometimes not good

just wish the pool & jacuzzi were open later than 10pm.

they are very friendly with kids

also to set up free wifi was complicated and intermittent

the bed was super comfortable & check-in was simple. there was a nice happy hour at the bar too.

the $25/dog/night pet fee is prohibitive, especially when i travel with both of my dogs

i appreciate the minimal pet fee and that they allow cats

the room is with small kitchen and the refrigerator is quite big for a long-stay guest

comes with a kitchen! clean & quiet.

great conveninet place for shopping, attractions, entertainment full on kitchens

we wished the bar was open

the kids love the pool, so easy to access

kids were looking forward for a free breakfast (as it mentioned on the website) but find out in the

apparently teams of young teens were staying at the hotel and both the kids and chaperones were very disrespectful

better quality soap and bigger bar soap. hot water was a not always hot

the room included a kitchen is well maintained with essential items for us to prepare meals

the fitness center was small and the pool was a little cold.

the restaurants are very good as well, we were happy with the in room dinning and the breakfast buffets

room size. basketball court very much home like with kitchen and supplies

there was a good breakfast supplied and the kitchen in the rooms was more than adequate for cooking a meal

the 24 hour help #…she gave me a code for a “concierge closet” which turned out to be a laundry room with two locked closets… so no tv for our two night stay

not good value for money for a company that has only virtual staff - laundry uses coins and doesn't have detergent, rooms are small, no facility apart from parking

laundry needs a boat load of quarters, which means it's as good as having no guest laundry

the dryer didn’t dry so well in the laundry room!

and free laundry

how much room and the kitchen

2 bedroom appart in a quiet location, pool and basket ball court for kids were nice extras

very comfy bed and well equipped kitchen

and my husband and i had our own room and bathroom as well as another room and bathroom for the kids

), kids screaming, i mean you name the noise, i probably heard it

the great laundry room was

it was accommodating to my needs. i was able to make meals with the kitchenette.

the studio. everything in there. small kitchen

i also didn't like that i wasn't told clear information on where the guest laundry was located

laundry room, tv

hardwood flooring so i didn't need to worry about my dog messing the carpet

room service and a restaurant next door that serves breakfast and lunch

the room was clean. it was close to the laundry machine and the parking lot.

plenty of parking, good location in the bay, very spacious room, working heater.

microwave, no fridge, no coffee, no continental breakfast, lied about room service, dirty, no elevator

also the pet fee is $75 not $50

the price was amazing all except the pet fee

pet fee was $75 a day on top of the $18 a day for parking, so for a 5 day stay it added up allot

daily parking fee (15) and pet fee (50) not immediately clear

clean, spacious, decent gym, nice staff, the bar was open to watch basketball game!

the breakfast was amazing and everyone at the front desk was nice and helpful.

loved how accommodating the staff were, from late check outs to parking passes to late night trash pick ups

accepting early check in

the pool wasn't heated and was dirty. the room and bed were just ok.

laundry room

the price vs location and the lower pet fee

gym and pool are decent enough if you want a quick pump while on vacation

the bar wasn t fully stocked but other than that everything was good

we loved the pool. you could book a swimming pool for one family for an hour or two.

that i only had two hours to sleep before my shuttle to my flight!

room was clean and big. location is good and so is the shuttle service

close to sfo and had a shuttle clean and well maintained

is shuttle bus to/from the airport

no airport shuttle

shuttle bus didn’t show up after waiting for an hour an air crew staying in double tree advised

hotel has an airport shuttle which picked us up at the airport and took us back to the airport the next day

close to airport, 24hr shuttle service, clean and friendly staff

they were able to accommodate us to an early check in providing we paid an additional charge.

staff gave me a late check out that i requested at check in, which they did not have to do, but it was appreciated

room service charges were over the moon and food quality was poor

site manager was helpful laundry machines available

i like the stove, i was able to have breakfast in bed

clean kitchen

the room came equipped with a refrigerator, a microwave, a mini full kitchen, complete with stove tops

it has fully equipped kitchen and laundry room

the carpet in the room was filthy (my kids' feet were black

our 3 kids barely fit on the queen

was perfect for a family, with small kids

especially impressed that we were able to get early check in after arriving

i liked the shuttle to the airport, after a good,quiet night's sleep in an exceptionally clean room

has a great view of sfo runway! has a clean safe bar area for food with a friendly staff.

problem with booking, i booked 2 queen beds as travelling with 2 kids and was initially allocated 1 king

staff was amazing and it was really nice having the complimentary airport shuttle to catch an early morning flight

locatie, shuttelbus, gym, staff, restaurant and bar, vieuw

ease of check in and check out, and use of other facilities such as laundry

room was small but adequate, there was onsite laundry, the hotel is within walking distance to several good restaurants

was great and they quickly returned a message about early check in, minutes later they agreed to let you arrive 2hrs

laundry hours

a good laundry and a hot drink machine

overall convenience. the restaurant bar was fantastic and great menu.

allowed us to have early check in which was exactly what we needed after the 14 hour flight home from singapore

the pool area was also nice and my children enjoyed it

early check in

early check in

staff, love the rooms, poolud83dudc4dud83cudffb, gym ud83dudc4dud83cudffb, great breakfast

clean and comfortable. nice gym.

having a gym.

the gym was well equipped

pool water was a bit too cool to swim comfortably.

5 min from sfo , the staff very helpful nice wine bar and decor

a fun wine bar also available ud83dude0a

i travelled with kids and many pieces of luggage, there wasn't anyone to help with bags, the reception was man by

we travel with 3 young kids we have other expectations

great value & comfortable room. late check out allowed.

parking lot was small and dark, i was afraid to leave my car parked overnight

had a pool

as expected, a parte the free wifi that was terrible and didn't worked for different

breakfast was meager at best - no eggs or hot foods other than oatmeal.

wifi never worked even though it was connected

we started off with cocktails at the bar and enjoyed chatting with our bartenders and watching the basketball playoffs

dn't try the restaurant)

was after 11pm) but we were able to get something from the 24

great view! good service! happy smile! all is perfect for my kids! they are all exciting!

with high end finishes and luxuries such as a comfy robe, glass tiled shower with foot bar for shaving

the gym is not 24 hours. my flight got in after 10pm and the gym had already closed.

good shuttle service and great wifi

my family was on the trip with kids

excellent and helpful reception staff. swimming pool. laundry facilities.

a room with a full kitchen, but there were no seating options in the room

hotel is new and very clean pool. also staff are so nice

the bar tenders were fantastic. very knowledgeable about menu and drinks.

not able to order anything from the bar or restaurant until 4 pm, while by the pool

great location, nice room, bathroom and grounds. bell and bar staff were great.

comfortable beds, clean stylish rooms, balcony access, beautiful pool and bar areas.

great location, room and breakfast.

were not expecting a kitchen in our room, and it was a pleasant surprise

i was unable to get breakfast very busy preparing for our daughters college commencement ceremony

breakfast was great but the food was cold

location, parking available (although need to pay if staying overnight), excellent kitchen facilities, laundry facilities, business centre are very helpful, great breakfast

very close to the airport and the hotel provides free shuttles every 30 minutes

very overwhelmed by the front desk staff and the shuttle drivers

super comfy beds, spacious for 4, located 5 mins from airport, free airport shuttle.

the shuttle service worked perfectly

staff was very friendly and the shuttle to the airport was great!

i was able to get early check in and late check out

also i wish each floor had laundry service

room was next to the laundry room and it was very loud

liked the fitness room

close to airport & onsite laundry. the room had two bathrooms & two tv. great service 7 staff.

breakfast was excellent, thank you

good breakfast, comfy beds, all needs met

at breakfast, the coffee and waffles were good

the delicious warm breakfast provided a lovely start to a long day of flight

i loved the complimentary breakfast, close location to the airport and the comfy/clean room.

complimentary shuttle bus and laundry room

the gym is enough

they didn t have any quarters for the laundry.

wifi died for an hour but there was no on in the hotel in the morning to help

wifi is not included, you should register or pay for it.

made to order breakfast

key cards often don't function properly to access room, pool, gym etc which was irritating

the pool was kept clean and staff was always close to help, the gym was nice and convenient

was the ten floor room 2023 because the first three floors were packed with family with lots of kids

bars and restaurants were open with limited hours, no pool

were very welcoming… good gym and it was open early which was great

gym was good and we used it- not too busy

large, enormous apartments with the kitchen

the line for breakfast

in the room: kitchen with a large refrigerator and microwave, cool picture with a dna molecule, many lamps (8-10

the gym and the view of the restaurant.

i also love the ev chargers and appreciate being able to wake up to a full charge

did not like the tile floor in the pool area

staff were very nice, my kids loved the pool, room was nice, loved the bay view.

in the description it says it’s kids friendly but honestly i don’t believe that