the price vs location and the lower pet fee

the hot tub at the pool area was under repairs

the bar wasn t fully stocked but other than that everything was good

non free wifi, far from the downtown

the kids in the pool and jacuzzi

nice clean rooms with comfortable beds. free shuttle was so a bonus

excellent decor, quiet, large room, good facilities, extremely comfortable bed, airport shuttle

shuttle bus didn’t show up after waiting for an hour an air crew staying in double tree advised

is shuttle bus to/from the airport

airport shuttle information at the airport not clear.

they were able to accommodate us to an early check in providing we paid an additional charge.

hotel provides free shuttle from sfo. rooms were clean and we had a good stay

my room service attendant was fantastic!! friendly and accommodating!! thx

room service charges were over the moon and food quality was poor

if the shuttle driver asks you

the carpet in the room was filthy (my kids' feet were black

was perfect for a family, with small kids

especially impressed that we were able to get early check in after arriving

our 3 kids barely fit on the queen

service in the restaurant on both nights we stayed, the soft drink mixer was out and when the kids drinks came they were terrible, kindly a staff person replaced them after us

kids had a lot fun just watching airplane landing and taking off

i also had two kids with me, who cried and complained that they were freezing the entire shower because

there is a gym and indoor pool with jacuzzi both of which i was not able to use although i wish i had

our waiter at the lobby restaurant was also great considering we re dining with three kids under five

waited a long time for shuttle from airport

overall convenience. the restaurant bar was fantastic and great menu.

the swimming pool's water was too cold.

i got an early check in and they kept me informed and loaned me a converter plug

early check in

loved the availability of breakfast. good food options. helpful kitchen staff.

breakfast choices were good too

the room service and maintenance team, extreme cleanliness in rooms and overall facilities (from gym, pool, laundry)

the gym was well equipped

having a gym.

i travelled with kids and many pieces of luggage, there wasn't anyone to help with bags, the reception was man by

an early check in (only 15 min after i booked the room), nice staff, good location- 5 min from the

the staff was extremely nice and hospitable. free hot chocolate machine made my kids day

5 min from sfo , the staff very helpful nice wine bar and decor

we travel with 3 young kids we have other expectations

the bed was perfect, the in-room breakfast delicious

the room service, internet and the view of the airport is amazing

the hotel has great food and offers room service

linda lu who served us breakfast was unbelievable professional and friendly. she was great!

breakfast at the restaurant

it would have been nice if the staff opened the breakfast bar five minutes earlier so we could at least have had a cup of coffee, but she wouldn't do it even

i loved the kitchen view and the customer service was amazing

they let me do late check out

desk staff was friendly, big rooms, comfy beds, good breakfast choices, ample parking, laundry services and pool and surrounding area was clean

laundry facilities

not good value for money for a company that has only virtual staff - laundry uses coins and doesn't have detergent, rooms are small, no facility apart from parking

and free laundry

the dryer didn’t dry so well in the laundry room!

the 24 hour help #…she gave me a code for a “concierge closet” which turned out to be a laundry room with two locked closets… so no tv for our two night stay

laundry needs a boat load of quarters, which means it's as good as having no guest laundry

the pool area was easy to access and fun to use

wifi sometimes not good

wifi ok plugs in room didn t work front desk not friendly pillows were awful

also, we could hear a lot of noise from the pool/hot tub

day, my kids wanted to go to the pool but it was dirty

gym could be better

appreciated free late check out

the breakfast was very well thought out with fresh fruits and fresh leafy green

very convenient for san francisco airport good breakfast (buffet) very clean and comfortable

very good breakfast

my kids enjoy the pool so much and you they can be loud in having fun around the pool no one complain and no one was

the staff was wonderful. the kitchen in the room was fully stocked. weekend breakfast was great.

the fitness center was small and the pool was a little cold.

kitchen space is the best feature for me

nice place and good value. good breakfast

pet fee is too expensive at $150. my dog is clean and si not make any mess on the floor.

location close to office, walking distance to nearby food places, or nice restaurant and bar inside to grab a bite to eat

the staff was very accommodating/ easy parking

the wifi is super strong, which is a relief

was very nice high class hotel at a reasonable rate. nice restaurant and bar as well

the $25/dog/night pet fee is prohibitive, especially when i travel with both of my dogs

i appreciate the minimal pet fee and that they allow cats

breakfast was weak. the bathroom needs better light and a bit better cleaning.

granola bars and coffee doesn’t qualify as a breakfast

i definitely recommend the hotel to stay as it has a kitchen to your cooking and provides a good size tv along with good

beds were nice and comfy. staff was really nice. i liked having a 1st floor room with kids.

the kids love the pool, so easy to access

it was for 4 adults, however, when we checked in they had it notated that it was 2 adults and 2 kids

we were here for volleyball so kids leaving to be at courts by 7

better quality soap and bigger bar soap. hot water was a not always hot

the shuttle service worked perfectly

very overwhelmed by the front desk staff and the shuttle drivers

friendly staff, free airport shuttle, nice room

location by the airport was great with a easy to use shuttle available

coin laundry and comfortable clean rooms are pluses

i also liked the fitness center with brand new equipment

i was able to get early check in and late check out

i was able to get early check in and late check out

also i wish each floor had laundry service

room was next to the laundry room and it was very loud

new. clean. great breakfast. shuttle to the airport.

staff was very friendly. location was very neat and tidy. breakfast was good.

the gym open 24 hours we recommend

the hotel was great for rest, and the breakfast was awesome

breakfast was excellent, thank you

the bar such a cool friendly vibe, and the lobby very cool relaxing evening

best breakfast ever! good size pool and jacuzzi

wet by the elevators due to kids swimming and going in and out.

the beds were comfortable and the kids enjoyed themselves.

mention how amazing a swim and a dip in the hot tub was a treat of my business trip, with a fully gym

they had popcorn, hot cocoa bar & were so kind to my talkative kids

the restaurant was closed. no room service. couldn t get a decent coffee in the morning.

t instead you have to order based on a very limited selection), no more laundry service

i used to stay there quite a bit, but since then, they switched to room service just every other day, no more breakfast buffet

were given the room across from the laundry room

breakfast was good, they served sausage patties, eggs, oatmeal, fresh waffles, apples, orange juice

breakfast is served buffet-style by kitchen staff to keep covid risks at a minimum

very clean. room was great and breakfast was good too.

the line for breakfast

the breakfast was consistently good, and our family had breakfast every morning

perfect for a long stay clean and spacious rooms with full kitchen, laundry room onsite, gym, a trail for walking or jogging

at supermarket down the street and have a nice bbq on their massive bbq grills right outside the pool area

and my husband and i had our own room and bathroom as well as another room and bathroom for the kids

the room we had came with a kitchen, while traveling with kids, its necessary

with two small kids straight off a long haul flight, this was brilliant

staff were very nice, my kids loved the pool, room was nice, loved the bay view.

floor at the pool was a poor choice, it was extremely slippery

we could hear the neighbor and their kids playing and talking when we were trying to get some sleep

in the description it says it’s kids friendly but honestly i don’t believe that

clean, new, staffs are very friendly and helpful, good location, the lounge overlooks the bay, bar is open till midnight, reception people are very accommodating, nice open quad

it was accommodating to my needs. i was able to make meals with the kitchenette.

the studio. everything in there. small kitchen

laundry room, tv

i liked they had a laundry facility on site

having my own kitchen and full size fridge.

hardwood flooring so i didn't need to worry about my dog messing the carpet

- lots of parking

i like the swimming pool

the pool

felt so safe, oracle building is in view 50 paces from the pool, and the feel of it says

helpful, the room was surprisingly spacious, and the kids loved the breakfast and indoor pool

my daughter loves the hotel and the swimming pool! the staff is always friendly!

really liked the suite with the kitchenette that included a dishwasher

location, suite, renovation, the hotel. the staff, the breakfast.

family really enjoyed having a kitchen

hotel and staff is so friendly and awesome and the bar just great especially the ahi poke

size and the quality of the room the gym and the swimming pool the location near san francisco downtown with less than 20 min by driving

we didn't want to sit at or in the bar area, so the hostess sat us down in a separate dining area and never returned

has a restaurant, gym and pool

requested early check in

the price was amazing all except the pet fee

daily parking fee (15) and pet fee (50) not immediately clear

pet fee was $75 a day on top of the $18 a day for parking, so for a 5 day stay it added up allot

also the pet fee is $75 not $50

bar service really nice everyone if very sweet front desk, maintenance, manager mark

pool which was advertised as open was “under renovation

no gym or swimming pool as advertised 3

laundry room

there was some noise issues at the pool and she was really good helping us

patio furniture at pool was in shambles

and they put us in a room across the laundry room where all washers lined up in the hall way across our room,

staff behaviour , the space of room , the kitchen facilities , the location , the laundry

clean kitchen

selection (only breakfast: oatmeal + coffee); however, it is understandable since we are provided kitchens

clean, had laundry room