very overwhelmed by the front desk staff and the shuttle drivers

the free shuttle was much appreciated and it leaves every half hour

location by the airport was great with a easy to use shuttle available

free shuttle is awesome

only thing was that the shuttle driver took a 1/2 hour to find us because he wasn't told we're to look

also i wish each floor had laundry service

i also liked the fitness center with brand new equipment

liked the fitness room

room was next to the laundry room and it was very loud

i was able to get early check in and late check out

staff was very friendly. location was very neat and tidy. breakfast was good.

free breakfast, clean, friendly staff

breakfast was excellent, thank you

good breakfast, comfy beds, all needs met

large room, good breakfast and gym.

room was clean an excellent room service was really nice

were some very noisy kids upstairs that would run and jump for a while in the morning and night which was very annoying

breakfast was perfect, you can bake your own waffles, choice between a lot of different cereals,

it was not too safe for small kids

it was clean,beds were comfy. the pool has cabanas,very cool. free breakfast very good.

best gym facility at a hotel ever.

room service pizza was overly cheesy and dry

an exceptionally good gym - a cherry on top

the staff were friendly, and the bar was most appreciated

in a pandemic, the gym required masks, the restaurants were not open, not hyatt fault but a

excellent breakfast, huge rooms, friendly service

the beds were comfortable and the kids enjoyed themselves.

the grounds were messy & trash lying around every corner, room service trays line the halls

pool policy

pool was loaded with kids ,need more adult time til like 9-minight

the breakfast

breakfast is served buffet-style by kitchen staff to keep covid risks at a minimum

nice staff, clean and spacious room, well equipped kitchen

kind staff. very helpful. clean rooms well equipped kitchen nice hot breakfast.

i am eager to see their gym and game room which was covid closed

no room service at night ... at times we had to pick up extra towel or toilet paper downstairs.

no room service

checked in late and ordered room service

they didn t have any quarters for the laundry.

the bed, vety comfortable & room service was excellent

breakfast choices were good too

the breakfast is very very good, it’s the best in our whole journey, we’ve enjoyed it a lot

was a great size and had everything we needed, including kitchen facilities

our room was ideal - we have a 7 month old so the kitchen facilities were needed and there was plenty of room for him to roam around

the pool facility was good but water temperature was a little cold.

the room was beautiful and so roomy! it was also lovely to have a pool and fitness area.

pool room ac was on and it was cold

this was my favorite hotel bar far i have ever been to

the kids slept through it

bad side was the pool was very small and it did not seem clean

rooms, accommodating staff, easy bart access

privately-owned property just one bart-stop from the airport

i travelled with kids and many pieces of luggage, there wasn't anyone to help with bags, the reception was man by

the front desk area has a complimentary coffee bar and small kitchenette which is very convenient

5 min from sfo , the staff very helpful nice wine bar and decor

it was clean and the gym was excellent. comfortable beds and friendly staff.

fresh crisp linen and towels, free shuttle to airport, very convenient to airport

early check in

waited a long time for shuttle from airport

overall convenience. the restaurant bar was fantastic and great menu.

and the bar accomodated us last minute even if we almost came closing time

and my shuttle driver at 2:30am was also so professional and made me feel safe

full room service

locatie, shuttelbus, gym, staff, restaurant and bar, vieuw

shuttle service and the beautiful lobby

grab and go breakfast.

liked the kitchenette in the rooms with everything you need to prepare a meal and the laundry

gym facility the gym was very cramped and did not provide a comfortable environment for workouts

just was sad because it’s covid so the pool was closed but overall amazing facility will definitely come

only one hour per room in the pool with reservation

especially impressed that we were able to get early check in after arriving

our 3 kids barely fit on the queen

the carpet in the room was filthy (my kids' feet were black

was perfect for a family, with small kids

your last name and room number), + transparent refrigerator, + handy phone (reception / room service / laundry - marked with pictures), + ice bucket, + capsule coffee machine, + (+)very clean and nice. very comfortable bed and friendly staff. convenient room service. (-)restaurant and room service closes early and nearest decent restaurant was about 3 miles away (+)daily room service, fresh baked, warm cookies daily, and curtesy?s professional staff (+) this is nice hotel service as well as the room service (+)great staff, wonderful room service, perfect accommodations. (+) hotel on level floor was very nice and is open late, also they will deliver room service/ in room dinning (+)this place was really clean, i really loved the room service. it was really good (-)room service was late with breakfast, but problem was rectified.

the gym and pool facilities were very small and under par.

the extremely helpful staff, the bar and the convenience to the airport plus parking

has a restaurant, gym and pool

gym has nice view

arrived very late but still had a nice welcome with a warm cookie

shuttle service to airport, great bar and restaurant staff, especially michael and jesus

if the shuttle driver asks you

hotel provides free shuttle from sfo. rooms were clean and we had a good stay

business woman), kind/helpful staff throughout, excellent on-site hotel restaurant & bar with extended hours

nice clean rooms with comfortable beds. free shuttle was so a bonus

clean, nice area and convenient location and a shuttle that takes guests to the

excellent decor, quiet, large room, good facilities, extremely comfortable bed, airport shuttle

is shuttle bus to/from the airport

no airport shuttle

the price vs location and the lower pet fee

free wifi. movies on demand. quick service. decent gym with pool.

it was also fantastic to have the kids out to explore for the two hours before catching our flight (that really helped them chill out (-)the kids in the pool and jacuzzi (+)nice room and friendly staff. kids enjoyed the indoor swimming pool. (-)kids where excited to use the swimming pool (+)the pool is heated, my 2 kids enjoyed it so much.

reserved the hotel shuttle for 3:15 am

we checked in at 1:30am and checked out at 10:30 so there wasn't any late check out charge involved

quiet, nice laundry facilities

clean room, sheets, breakfast was great

great location in san fran. room very clean breakfast was amazing to get your day going.

good free breakfast with plenty of choices on site laundry facilities free internet and use of printer on foyer enabled printing off of boarding

elevator ice machine laundry and store room

not good value for money for a company that has only virtual staff - laundry uses coins and doesn't have detergent, rooms are small, no facility apart from parking

and free laundry

laundry needs a boat load of quarters, which means it's as good as having no guest laundry

the dryer didn’t dry so well in the laundry room!

the 24 hour help #…she gave me a code for a “concierge closet” which turned out to be a laundry room with two locked closets… so no tv for our two night stay

location, great facility, very clean, great breakfast, great wifi, and quiet and peaceful rest the entire time

they are very friendly with kids

staffs, good breakfasts(pay), free parking, coffee machine in the room, and a good quality of amenities and soaps (+)staff was friendly. no parking fees. easy access to stores, restaurants and freeways (+) clean and parking lot well lit for coming back later at night (+)interior design, new furniture, very quiet room, free parking (*) also, free parking (+)safe neighborhood, clean room, free parking. (+)great location, ample parking, clean (-)was a little high, but it was still good value, especially with the free airport shuttle, free parking, and clean, comfortable rooms (*)easy check in - check out process and best thing is the free parking, you can park anywhere (+) i also really appreciated that parking was free

t a little small), friendly and helpful staff, great location close to the airport and some

small pool

great breakfast

also, a guest laundry, exercise room and a breakfast area with a free breakfast

these were suite with kitchen and well maintained

breakfast only so-so.

excellent breakfast! comfortable hotel.

the breakfasts were very good

location, clean, quiet, great room layout, great breakfast

nice place and good value. good breakfast

room service every other day was fine

the breakfast was great, you could even make waffles

pet fee is too expensive at $150. my dog is clean and si not make any mess on the floor.

room service is bad, there was no water for a day and wifi got disconnected for a day

rly morning) but there are times when it is very slow

confort, bar, clean, free parking, free wifi.

the wifi is super strong, which is a relief

the $25/dog/night pet fee is prohibitive, especially when i travel with both of my dogs

i appreciate the minimal pet fee and that they allow cats

comes with a kitchen! clean & quiet.

it said breakfast included but it’s just coffee and muffins

it had a kitchenette, bbq pot, looked clean

hard to relax in the spa or pool with kids running around

there are laundry services available on the second floor and also a dry cleaning service available

we wished the bar was open

it was for 4 adults, however, when we checked in they had it notated that it was 2 adults and 2 kids

i promised the kids we were going to swim

gourmet breakfast is not gourmet, not a kitchen cooked breakfast--limited choices, should be

excellent breakfast. very spacious room. friendly and helpful staff.

the breakfast each morning was amazing, the views from the balcony were tranquil along with the

clean, comfortable, lovely location, great breakfast

so much space, washer/dryer, full kitchen