close to oracle park, appears safe, has rooftop bar, and free complimentary breakfast

i requested a late check out (paid a little more which was ok) and everything went so smooth

space for breakfast kind of limited, no laundry options

a rather smaller gym but with all the equipment you need for a great workout

free breakfast down by the lobby and there is a bar as well

lovely restaurant and roof lounge on the top floor with a beautiful bar at the lobby level

the room was clean, gym available 24/7

early check in and late check out it was perfect roof top was beautiful scene from the room was

check in and late check out it was perfect roof top was beautiful scene from the room was

love the decor and slightly quirky environment. will be great when the rooftop bar opens.

pillows could be better outrageous service charges for room service

design, the comfort, they thought of everything in the room, the bar was great and so was the salad and juice i had there

gym was well equipped

the room wasn t available for an early check in but we had a doctors appointment to get to

am not a fan of placing your bar in the lobby so that you have to make your way past a dj and crowd of drinkers to get to your

free breakfast

the gym was awesome!

breakfast was fantastic and so many different options

kids liked the option of a pool

keurig coffee machine, fridge, mini bar

no room service, breakfast

breakfast very small portions and a selection worse than room service for no good reason

one of the best hotel gyms i have seen

food was wonderful best spa experience ever :)

they don t have 24h room service

the 39th floor observation bar was terrific

staff were friendly and helpful; miguel offered a bigger room when he saw us traveling with kids

room service would be great. you should think about reinstating this option.

the views from the bar were wonderful

just needed a night to stay after my kids' activities

i wish the bar was open earlier, i didn’t get to have that experience.

mini bar very expensive but they always are.

the bar and restaurant - the minibar and everything else :)

free breakfast and late check out

the staff were really friendly and let me have an early check in when i arrived sleep deprived from flight from australia

was a bit disappointed that they only do alacarte hotel breakfast - love a good buffet breakfast at a 5 star hotel

the fact breakfast was not included for the price is scandalous

a great gym

is nothing that i didn't like a part from the extra charge for the bar and nibbles in your room

i get the dj in the bar - but a way to get there without going by him would be nice

small gym with everything you need and the electric by to explore city was

location, wonderful staff and a great bar and restaurant on site

gym with high-quality equipment

good gym, excellent reception service, if you are espresso lover you will find great illy espresso maker

assisted us with checkout - we were a large group with 2 small kids and they were very nice and patient

pool and hot tub not in working condition and had packed to enjoy

spa not working unfortunately a sauna after using the gym would have been great

spa not working unfortunately a sauna after using the gym would have been great

kids loved the pool and they even played a kids movie over the pool for a kids party event, it was

the pool and fitness facility were great

free gym

the swimming pool , jacuzzi and gym was next door at ymca

early check in. quiet.

were given early check in after a very long delayed flight from hawaii

they offer a continental breakfast and wine hour at 7pm

the room service was on point and the food was delicious

easy access to wifi and casting/screen mirroring

i felt like it was a physical challenge since i dont go to the gym, lol

apple tv in the room was a great feature, along with wireless charging dock and free wifi makes room very modern

free wifi in the room

the glass by the tub needs a curtain because if people have there kids with them they need that privacy

really comfy room and modern hotel. very clean, good gym for a hotel and nice finish everywhere.

some of the hotel amenities were still a work in progress. couldn't access gym.

i wish i would've checked out the gym

the gym was good, the rooftop is nice, the furniture/room was very stylish,

the lack of a restaurant/room service was a disappointment, nothing else was

i stay there after and they always accommodate my early check in and waive rhe $50 fee

new towels after using old ones for 3 days; the front desk female asian staff said it is up to room service to decide

we were given a card where we could order room service but we found out the food is not actually delivered to your room

early check in fee waived which was greatly appreciated as we had come off a 12 hour flight

a gym would be nice

i expected to have access to free wifi but that wasn't the case

every one from check in to room service to restaurant/lounge to cleaning staff all made special efforts to insure our stay was

excellent location and very confortable beds. great gym as well. very positively surprised!

i wish there was a jazzuci/spa available on site.

and at check in had to get the manager to overrule the desk officers view that breakfast for our kids was not part of our booking when it clearly was

was great, clean, bar area was perfect size and had good drinks and food, very pleasant stay

pool closed

breathe in as the entire downtown (and beyond) is filled with smoke, which is not good for young kids

christine at front desk was really wonderful in checking me in quickly and hotel gave me early check in as i was not feeling well

also the bar and restaurant wasn't completed with renovations so looked empty and not too organised

aesthetic, conveniently located, lots of late night food options for delivery, beautiful bar and

we arrived at 1pm and were told that there wasn’t a room available yet but we could pay for an early check in and then we could have a room

and a constant supply of coffee in the bar / reception area foc

the property has a wonderful lobby and beautiful bar setup which i was hoping would be used for serving better breakfasts than we to go pastries

they claimed it covers the wi-fi and gym (which are billed as free amenities)

can request for late check out until 1pm

nice little gym too

under renovations for improvements, no gym at the time.

also they were under construction and the gym wasn't

the free wifi needed registration

no room service, no pool

facilities were still open till late at night and even being able to use the gym at 1am was pretty surreal

wifi slow

snow fell in the lobby every hour to delight the kids, and santa made a visit as well

late check out

views are incredible! staff are very friendly. gym has great equipment. walkable location.

there was a very basic restaurant/bar, a decent sized gym and a very small business center

excellent hot coffee delivered by room

gym is good but limited work put space for free weights exercises

bar closed too early

wifi reception in the room was unstable

it s the same with exorbitant charges for laundry services

they even offered to provide us with our own microwave in the room when we requested room service to heat up our food

have stayed here before many years ago with my husband before kids

food very innovative gym great decor amazing

i had a meeting 5 minutes after i arrived and they helped me with an early check in to get to my room

nice gym and rooftop bar.

rooftop bar is excellent!

great rooftop bar, lovely room service food, especially breakfast

wouldn t recommend staying here if you have kids

travelled with my wife and 2 little kids (2 & 8 years old) and we spent 3 nights during new years eve

would say that the gym machines were dirty, there was cleaning supplies in the room and plenty of towels there so i

room service was prompt and food was hot

you might want to add a swimming pool so kids can enjoy it as well

the other taj hotels, there is no spa however you can order an external masseuse to your room

gym (good idea to have partly as open-air) is not manned

not cheap, for this price i would have thought they would have a pool/spa/sauna with the gym.

nice gym on the 9th floor

first hotel that remembers to replace the laundry slip after the first use

location and cleanliness modern. price and no pet fee were huge great deal.

they advertised a gym in the hotel and room service availability but was told that they did not have these things

clean rooms, though on the smaller side, nice little happy hour, accommodated an early check in for a birthday, and last but not least—exceptional staff

doesn’t have a gym

daily $28 resort fee, there is no pool, gym or anything

great location, we were upgraded, nice room, no view, nice pool. classy hotel.

smooth check-in and check out, wifi worked well (had a video call), the room had a coffee maker with coffee bags, heater, plenty (+) also the wifi connection and desk space are appropriate if you have to work (+)clean, and it provided all the essentials we needed including clean towels, toiletries and good wifi (-)you have to reconnect to wifi every day. (-)not much. wifi was a little weak in my room, and i wasn't streaming. (-)only thing that we were concerned about was the wifi connectivity (-)wifi was very slow (-)the wifi is terrible, even worse than starbucks. (-)wifi was a pain and slow. had to long on daily, and then when it felt like it. (+) good wifi

were so accommodating to our needs, we required a trundle bed as our kids had slept in a double bed for 3 weeks together and they were so happy to give us a bigger room

central location, nice gym, comfy bed.

not enough room service

staff was very professional & courteous. heated pool on the 16th floor and good hangout area.

all were occupied always no basic utilities in room- no dental kit, no bath robe, no water, no laundry bag, no lock in bathroom, nobody listening if anything required, no cleanliness no coffee

pool and hot tub was a nice touch

excellent gym

we loved the bars, gym, pool and water refill stations

do understand that due to covid, the restaurant and bar must stay closed, but those were two ammenities that i was looking forward to experience and i

hotel was lovely and the hotel bar was so fun

decor, lovely products in the room, good lighting, great bar area and menu

you have mobility issues you won’t have any problems i’ve noticed the hotel had a super cool bar on floor 2 (where coffee was in the morning

friendly & helpful & thoughtful staff… will in front desk & jessica in the bar were great

was nice, good hotel bar opened til 2am, with nice drinks, great location, confy, nice bed, nice

nice bar next to the reception with good drinks and finger food

the bar is well done with a bar tender that takes pride

:) little gym is also a bonus

within the hotel -douglas bar and the cafe staff were equally friendly and very

staff, gym, location,

is not free and the wet bar in room had limited choices and snacks available

good location.great architecture and style. cookies for kids were a nice touch.

beds for the kids were not made up and we arrived late at night

it was our first time away from kids in years

we really appreciated the free morning coffee in the hotel lobby, and the gym was so handy to use during our stay

com for breakfast - 2 adults 2 kids, hotel would only give vouchers for two adults

gym on site

the gym was updated, small but clean

there is a functional gym, free coffee

my goal was to give my kids a great experience with everything in san francisco by them selves

access to the gym was a big plus

we weren’t informed when we booked that gym wasn’t up & running.

location. comfy beds. bar open late. and had a crowd. cleanly. nice staff

wonderful redwood paneled art deco bar which serves many special cocktails

there was no pet fee at all which was a nice change while traveling with dogs

wifi signal was very weak, which is affecting the tv channels too

the in room service

there where no room service at all due covid, nonsense. paying a lot and i have to make my bed

we stayed for 5 days and we had to ask for more toiletries and towels. no room service cleaning.

i didn t like that the room service and hotel bar closed so early.

i had booked for 2 adults and 2 kids inclusive of breakfast, i was informed at the reception that the breakfast applies to 2 guests

pros: very friendly staff, clean room, my kids loved the glass elevators.

gym and restaurant were both really good

they were very accommodating with 2 families including four kids

didn't use any of the other facilities or amenities offered like the gym etc as we were just staying overnight

333 bar has amazing food, personable service, and a great cocktail selection

staff, early check in

the gym actually has fruits, something i did not expect

restaurant wonderful and bar downstairs warm and friendly

great bar to unwind at the end of each day - complimentary sangria too

i like the bar too

staff were very welcoming, we didn't drink in the bar but the decor of the whole place was very trendy

great bar to grab a drink at before heading out, and excellent location for exploring

bar downstairs was great

had everything we needed, value was good for the booking, and no pet fee was an amazing bonus

was amazing especially no pet fees

pets stay free

staff, thank you to liz for early check in fabulous

wish they had free breakfast!

happy hour at night in chesty's bar (included) is great and seems right out of a movie (-)10 th floor bar and restaurant were particularly awesome we had complimentary drinks when we arrived as we (+) a real bonus was the happy hour from 4pm to 6pm in the bar on the 12th floor also (-)the bar we met two bartenders (+) the breakfast and bar on the 12th floor was really nice (-)i wish the bar was open later. (+)happy hour in the top bar is brilliant (+)rooms are a good size, staff is great and rooftop bar and dining has a killer view!

wifi was a little weak in my room.

the facilities were great, swimming pool and gym and the staff were exceptional

hotel fitted our requirements perfectly, a free laundry to catch up on the washing was a real bonus

bug in room no room service tooo busy

not much. the spa was priced really high so we ended up making other accommodations.

fear of moving any item in honor bar that charges might occur

was great , lovely breakfeast, awesome gym room , nice bedroom with possibility of staying with all the family , great location , quiet

distinguished historic great bar the front of the house- valet, bellman, room service waiter amazing

the gym was amazing new equipments, the hotel location is great

was a perfect bed and breakfast in a great location to stay in

nice breakfast and great location

better if there were tea and coffee making facilities in the parlour all the time (not just at breakfast and afternoon tea) that you could avail yourself of

breakfast was perfect and they held our bags for the day and there was a discounted payment for

the location, the room without noise, the delicious and kindly served breakfast, the staff is absolutely