additional charges made to my card i paid for my room through booking, paid a non refundable pet fee at check in and i have a $200 charge directly from sheraton, this is the second time i book

pet fee exorbitant

good price and no pet fee!

suite was spacious with mini kitchen.

way too much money and my room that me and my kids had it was hair in my bed and in the shower

had room service both nights, and each was delicious

room service food is expensive but the best room service food i ve ever had

skip room service

room service staff were friendly and accommodating

we had our makeup done at the spa and amber was amazing

parking, the size of room was small

friendly staff, location, free parking

no parking fee

i enjoyed the onsite breakfast and bar area

room service also knocked on our door early sunday to see if someone was in

the pool was not in service which is the reason i booked this hotel because how

the room has a kitchen with a medium size refrigerator, a small living area with an extra tv

the breakfast was great and the room was clean. bed was perfect.

we loved having separate spaces and it was nice having a kitchen

was very clean, bed was comfortable, breakfast was great, staff was great

very friendly and helpful staff especially the kitchen and food group

full bar w/ food plus plenty of restaurants in the area

elliptical in the gym is screwed up

gym wasn’t open

per my parents feedback, breakfast was great

you get what you ob paid for. the room smelled and the wifi is horrible.

didn't like that they do not have wifi in working condition

there is also a large laundry room

clean and well-kept. thoughtful ameneties like an empty laundry basket in every room.

i needed a late check out and they complied

the breakfast was not to my satisfaction :(

didn t see breakfast

breakfast

was good especially the breakfast

good breakfast including diy waffle machine

i actually feared for both my safety and my kids safety

all night long i heard dogs and kids…so many truckers, bums, seems like a trick spot, saw plenty off cops on the property in and

the place smelled like marijuana also they had roaches which my kids have never seen one in person

the breakfast was good and the kids enjoy the pool it was clean

basically not a place you want to stop with your kids at all

having a sink and counter space for my kids and room to walk around in

i liked that it was pet friendly and no pet fee on top of nightly rate.

clean room , staff no pet fee

the kids were yelling to stop fighting and luckily they left after first night stay so the second night

to many kids running around

the school age kids in the parking lot yell and cursing

breakfast select was great lots of variety of items to choose from and coffee available and fresh

then how can you get your laundry to get properly taken care of if the washer and dryer are sitting in an extremely dusty

continental breakfast is more than enough to awaken me for a brand new and refreshing day

i didn’t go to breakfast. good customer service.

when my niece went to get linens for it he told her that the laundry room was closed and so he did not have any

breakfast.

not really i coulda have a breakfast treat!

the breakfast was good and the beds were comfortable.

pool was moldy in skimmers, cigarette butts everywhere, and filthy pool furniture

the pool and the free breakfast

not enough towels in the pool room

my only complaint was that i booked the hotel because i thought that the pool was open

location, breakfast, staff and room. we had a great stay.

was great, down to the front desk staff, housekeeping & kitchen crew

my daughter and i stayed 1 1/2 weeks and the kitchenette was a huge help for us to prepare meals inside

george was especially generous with his time and i thoroughly enjoyed the conversation we had poolside while george was sweeping the pool

we enjoyed the kitchen with stove and fridge

great breakfast and sooo clean and accommodating

full kitchen in every room i've stayed in

expectations on every category: staff, bedding, kitchen facilities, room aircon on upon arrival, breakfast, gym

the also promise laundry facilities, they have all been removed

laundry service limited to wash clothes.

guest laundry being available is a huge plus

the fact that you waved the pet fee for our caged bird was a huge factor in choosing your hotel.

quite a surprise when i received my statement online after chekcking out and was charged a $100 pet fee

being offered daily as the only breakfast meat was disappointing

the breakfast had good options

bed, great location, quite, loved having a kitchen in the room, front desk lady was very nice, hotel was nice and clean, would stay

pet fee was $25 a day

updated rooms; onsite restaurant; pool; gym; free hot breakfast

free parking and room, laundry self service, silent indoors, carpet on halls, hd tv, basic breakfast, located near so many

desk attendant, carlton was extremely helpful and upgraded us to a room with a sofa bed for our kids

it was clean and pleasant atmosphere, near shopping, outdoor pool

parking was atrocious

the fitness center was nice

kitchen closed early

had some potential the mattress was comfortable no room service menus. sloppy sheraton execution

ivate) bedroom and the kitchen would be furnished with plates, forks and spoons

breakfast was great

it was two queens and somehow i got two handicapped rooms with one bed on two diff floors and my kids had to sleep on the floor

great for me because i had young kids with me and drove from ny

it’s always perfect breakfast was good

free internet and breakfast

add cheese to breakfast menu

the breakfast and that the gym was not open i kno cause of covid but the gyms are open

maybe upgrade the gym facility.

pool was freezing cold

spa nice

breakfast could have been better

pool is a waste of time being 2

great breakfast good coffee.

pool size

clean n fresh breakfast

clean and great staff. the bar in the lobby is a great place to hang out.

the hotel is a bit old and no complementary breakfast.

loud guests in the hallways and breakfast was spendy

server at breakfast was a m a z i n g…so helpful, kind and energetic

i had no problem with being offered a bar and the bistro however so many hotels of lower status offer continental breakfast

laundry was close, sorry

was intact will go back here anytime and the kids really enjoyed there self breakfast & all pool fitness room and on spot laundry

spacious and clean room. the breakfast is sumptuous and exceeded our expectation.

breakfast seemed better than usual.....not those remade eggs

there were baby ants in the kitchen area of my room.

facilities great (gym, ability to do laundry, big fridge/freezer in room

the studio set up with the kitchen was a great use of space.

the room had a small kitchen that was super clean and nice

was in room #117 across from laundry room and door was open

it was nice to have a kitchenette. beds very comfy.

breakfast could have had eggs and breakfast meats.

the maid did not make our bed and we had to ask for the spa tub to be cleaned

the pool was filthy and the door to get in the place was locked

it’s alway what i expect. miss the free breakfast.

the staff was polite, the room was clean and the breakfast was good.

location to family in the area. pool a bonus. staff are outstanding.

the eggs at breakfast.

pretty, clean, great breakfast

i ordered drinks from room service and got none of the drinks i ordered

no change machine to play pool

breakfast was expensive so we ate down the street.

the breakfast café is quick and convenient, but given how many great options west chester has,

need to make visitors aware of the small cafe off the lobby to pick up coffee since breakfast is not offered

breakfast not included, great location

booked a room with breakfast including- apparently there is no breakfast served at the hotel and we were misled

this resulted in being diverted to the pool entrance which is not convenient for loading and unloading luggage

pool was closed

pool is badly in need of updating

the gym was clean and most of the staff was nice

the pool wasn’t open had to use the other hotel pool

my room next door was having a party my kids couldn't sleep at all so a waste of time and money.

my kids were too exhausted to complain so i had to make the bed in the pull out couch

it was a nice place and they give free laundry services.

i enjoyed the kitchen and the free laundry facility especially

you have to offer laundry, exercise, food and snacks and you have access to i 95 and the surrounding areas love this

it appeared to be laundry detergent stains, but there were burn holes in the spread

i also tried to use the laundry, but it only takes quarters

all staff was friendly and i was given a late check out when i explained my late flight issue

was friendly, helpful and hotel was clean and convenient by airport and provided an airport shuttle

laundry facility

there were no parking spaces - just had to park on the driveway

parking was easy and convenient

the spa tub waanr big enough to fit a

the spa tub was a godsend for physical activity of my trip.

breakfast wonderful

spiders, old mildew smell, curtains pile of dusts, and sheets had small hair pieces, no cable, no wifi, and old

there was no breakfast. and the wifi was bad

pulled up it was kind of scary but were completely surprised with the clean, comfy room and great breakfast

the breakfast was sub par

wifi connection, i was trying to monitor inclement weather on my trip with my family

pet fees

got in later than plan with my pet…quick registration and was impressed with room…

i got there cops was there and there was people there being rude to him and they had all these kids being nasty to him and he seemed real nice

cleanliness, friendliness of staff, & breakfast with a good cup of coffee

pool very nice ud83dude0a the room perfect , i liked the hotel ud83eudd70 i want to go again

everything, from welcome to breakfast to the super clean room. i will definitely be back!

the breakfast in an artistic dining room is more enjoyable than the ones in chain hotels

i love the house, the eclectic decor, the available outdoor seating, deck & pool

we especially enjoyed breakfast on the deck with bottomless coffee and fresh pastries

delicious breakfast with a choice of menu items

decent price before pet fee is added

indoor pool

friendly front desk staff. great breakfast.

pool closed

breakfast needed someone there to give attention

location was great. no breakfast

no breakfast

they have guest laundry which is nice but no breakfast