the pool was nice for cooling off but sometimes due to the size difficult to get in when other guests

the pool was lovely as well

pool not available, but present on photos

nice garden and pool. close to bilbao. bathroom brand new and clean.

quiet relaxed atmosphere, pool. suroundings, location for trips to bilbao and coastline.

great breakfast too

arrived late and staff very accommodating. breakfast was good too and bed very comfy.

bar services very flriendly

we were just waiting inside the hotel since the kids were cold

were a party of 4, 2 adults and 2 kids and the room is a bit tight for such a group, however we managed ourselves pretty well for

no food or bar facilities, closed down

is too late to offer weary travelers an evening meal, the bar was helpful and organised a sandwich for the diabetic needs of one of us

friendliness of the staff; at the reception , the breakfast room , the bar and at the restaurant

bar & restaurant in building, so all convenient

the bar was lively

very well equipped - especially the kitchen and extra facilities for kids such as a splash pad, hanging chairs for babies, … only a 10 minute walk away from the

breakfast was really good value for money

the room was also a nice size with a well stocked mini bar and large marble tiled bathroom

lively bar/restaurant with good bar menu

nothing apart from could do with an earlier breakfast time for camino pilgrims

location, nice room with comfortable amenities, very friendly staff, easy on-site parking, lively bar and courtyard seating area

parking space in nearby garage - essential if you have car

easy access, secure parking, comfortable with all we needed

parking was included in the price

no room service to order some food

friendly staff, early check in, comfortable room. very close to guggenheim museum.

it was very well located, near the guggenheim museum. the room service was also good.

only the man that arrived was better and people friendly and gave my husband all the details for laundry of his shirts which came back next afternoon to the room

he helped me find a place to do my laundry and gave me suggestions on where to eat and where to shop for some specific items i was

wifi was impeccable, room was very clean, staff was welcoming, recommended

no room service menu

wifi was not working/available at all in the hotel during our stay.

early check in

the bar downstairs is lovely

staff were very helpful, the rooms were big, clean and comfortable and wifi worked well

the fact we arrived sunday the restaurant and bar was closed

this has a gym but no pool (which didn't bother us) (-) not the hotel's fault at all, but i would have liked to have made use of the gym and of the communal spaces as lots of lovely areas to sit and take in the views but corona (+) spacious gym with bikes (-)gym i ever saw, broken and squeaky equipment, would call it more of a yoga area than a gym (+)it was okay.. nothing really special about it, we used the gym once it was a nice area

hotel location, cleaning wifi

we found the reception, restaurant and bar staff to be equally friendly, courteous and efficient

- excellent breakfast - good wifi - gym was ok - free water in the

could order room service outside restaurant hour e

no gym or pool etc.

manager parked our car even though they don t have valet service, terrific bar and bartender, excellent room and breakfast

everything is excellent. location, staff, clean rooms, breakfast, gym. very nice.

beautiful hotel with lovely bar and seating area and a terrace at rear to sit in the sunshine

area was a little smaller than expected based on photos - however it was still very nice and the kids enjoyed it

wished pool was heated

4* hotel with proper service, great comfort, good food, delicious healthy breakfast, great little gym, and not stunning but nice views

there are ev charging points for a little extra payment

the old town is right across the street check in time is 12pm no early check in

and breakfast were not included in the price and we had to purchase 2 rooms for 2 adults and 3 kids costing over 300 euro

the location is great and the staff are really friendly. specially the guys from the bar :)

clean great breakfast lovely staff

couldn’t fault it, breakfast had a great selection, very fresh

the included breakfast was good as was the salad we had in the bar one evening

it's not easy to travel with kids, and it's just great when u have people that help and make u feel at home :) in our case,

loved sitting in the plaza nueva and watching the kids play football in the late afternoon

suite perfect for couple with kids or two friends who don't want to share room

hotel rooms , breakfast and facilities were superb including the gym

safe available and good and fast wifi

suite perfect for couple with kids or two friends who don't want to share room

beds; great location; friendly staff; gym basic but will do; great coffee place cafeteria zortzi

a special commendation to all staff especially at reception and the bar lounge area

two small things: maybe it would have been nice if the gym was open later than 22:00 & it there was a toilet brush in the bathroom

hotel was in an excellent location close to everything and great for traveling with kids

limited choice in restaurant although room service was good

roof top bar wasn t open :

great room service and breakfast

there was a gym, so pack your sports gear

the gym a very good size with decent equipment, ventilated clean and had a water cooler

staff was very helpfull, breakfast was great as was room service.

room service was very quick, beds were very comfortable.

sco viejo), spacious and comfortable room, delicious breakfast with wide range of selection

there are lots of restaurants and shops around the area and there s also a self service laundry shop (autolavanderia adei) 3 minutes walk if you need to get rid of the dirty laundry in (+) due to noise disruptions, they cleared the fees of a laundry service that i had ordered to compensate (-) everything in hot laundry

staff very friendly and kind. lovely gifts in the room for our kids.

good location in old town of the city

nadia also gave us some gifts for our kids and was always going beyond to help us with our little one

room service food and breakfast is poor quality.

wifi was

guess because of covid) so couldn t eat in / get room service etc

the wifi worked perfectly too

gym was sufficient, but seemed a bit tucked away being in the basement, and has potential to be

the room service didn't work, even going through reception

a slightly late check out was accommodated and luggage stored until my departure time

quick room service at dinner time

good wifi

when trying to order a room service - needed to go down to reception desk and order it), ordered food itself wasn t good

as we sat there in the bar to have breakfast, we asked to lower down the music and it was no problem at all

breakfast was great

more variety at breakfast however i was satisfied. no orange juice on 2 mornings.

breakfast was a very good surprise, good variety including gluten free options

ate in the bar rather than having to eat in the room with

breakfast was very good although lots of tapas bars nearby

great breakfast. very comfortable hotel, cool and quirky decor.

the staff were excellent as was the breakfast

the breakfast not included.

good breakfast. too dark in room suggest white paint

not to forget, this ibis is located just across the road from a shopping center with kids center in it

rooms, good shower, good breakfast with late check out

bar and restaurant on site, both available until 11pm

location, clean, staff very friendly and helpful. breakfast great selection.

seating at bar table uncomfortable for evening meal

we are a large family with 2 kids and 2 dogs but still it was quite comfortable for us

nice room and stay with kids had a beautiful view over the city

i don´t recommend it for families with small kids, because the breakfast is not available at hotel

bed room ac the shower breakfast was amazing. the fact that it had a gym

everything is spotlessly clean; the staff are all lovely (and kindly spoke english); the 24 hour bar / cafe is great

really had to search to find something negative however one night i ordered a burger in the bar & it wasn’t cooked enough so i didn’t eat it

i loved that they had a gym and 24/7 bar

were really sweet - there was a small package of sweets for christmas and the free chocolate bar was so cute and yum

staff fantastic! wifi fast, parking available, comfortable bed. big rooms. jogging paths nearby