staff fantastic! wifi fast, parking available, comfortable bed. big rooms. jogging paths nearby

i don´t recommend it for families with small kids, because the breakfast is not available at hotel

we are a large family with 2 kids and 2 dogs but still it was quite comfortable for us

nice room and stay with kids had a beautiful view over the city

it's not easy to travel with kids, and it's just great when u have people that help and make u feel at home :) in our case,

loved sitting in the plaza nueva and watching the kids play football in the late afternoon

the bed was a bit hard for me, also it could do with room service.

got the impression this might be an ongoing thing) so

very nice service, clean and comfortable room with kids, thank you very much :)

location. room service was very good

the gym is exactly what it looks like in the pictures, with the heaviest dumbbells weighing 10 kilos

fantastic location, comfortable beds, great staff and a lovely breakfast.

good location in old town of the city

very good breakfast

staff was friendly and room service meant that my bed was cleaned very quickly.

staff very friendly and kind. lovely gifts in the room for our kids.

could be softer bar should stay open later for hotel residents and room service should be available until

late check out always a bonus the double room was on the small side - okay for solo traveller

room service available, brakfast very tasty and a restaurant within the same building

the bar onsite was fantastic and the bar tender provided such wonderful service

quite expensive, and would like to have option for glass of wine in the room service not all full

the old town is right across the street check in time is 12pm no early check in

the hotel offers a small gym as well

hotel well located, not far from the old town and city centre. small but equipped gym.

i loved that they had a gym and 24/7 bar

love the gym

really had to search to find something negative however one night i ordered a burger in the bar & it wasn’t cooked enough so i didn’t eat it

wifi was spotty or not working at all in the room

comfortable for family of 4 with a separate area with 2 sofa beds that opened for the kids

the gym very basic

they seemed to be having a little bit of trouble with the room service

th free)

breakfast was a very good surprise, good variety including gluten free options

clean, cool room, cold water dispenser was handy, bar on location was good, no issues with wifi, breakfast was excellent

great location in the city center. very good breakfast with wide choice of food.

as we sat there in the bar to have breakfast, we asked to lower down the music and it was no problem at all

24hr reception and bar area an big advantage

very well equipped - especially the kitchen and extra facilities for kids such as a splash pad, hanging chairs for babies, … only a 10 minute walk away from the

were upgraded to a deluxe room with free access to the sky bar, free soft drinks and free laundry

brilliant room and free laundry service. excellent gym. fantastic stay!

the gym needs updating

limited reach of wifi

the gym a very good size with decent equipment, ventilated clean and had a water cooler

great breakfast. very comfortable hotel, cool and quirky decor.

breakfast was very good although lots of tapas bars nearby

lots of lovely fresh ingredients for a lovely filling breakfast

the staff were excellent as was the breakfast

continental breakfast was good with lots of choice

the family room accommodates two adults and two kids. good location. parking available.

we enjoyed the gym and the pool

wifi was slow for us and the pillows could have been better

ay from the kids ), breakfast delicious, wonderful location

gym is sufficiently equipped and climate

beds, cleaning services were spot on, access to the gym - covid safety measures in place

the included breakfast was good as was the salad we had in the bar one evening

good location and a very clean hotel with a great breakfast.

couldn’t fault it, breakfast had a great selection, very fresh

clean, great location, comfy rooms and a lovely gym

there is a good gym on the roof

at is for 2023 absolute joke to pay for wifi)

they even let me have late check out (subject to surcharge)

near the guggenheim the breakfast was super wifi was fast cause we were there on a sunday, street parking was

the room service food was quite poor considering the quality of the main restaurant

cosy bar & restaurant with a complete offer

great location if you are travelling with kids - it's a calm neighbourhood with many parks around

food from the room service menu was terrible

the swimming pool was not available at the time of our stay.

ac, wifi and black out blinds all worked perfectly

quick room service at dinner time

the room service staff are great

to complain about, perhaps a small note: a qr code for room service is available in the room, but the order still needs to be placed by phone

there appears to be a room service menu but no way to order as reception does not answer calls

restaurant only serves room service

of room service/food options close by

only the man that arrived was better and people friendly and gave my husband all the details for laundry of his shirts which came back next afternoon to the room

no room service to order some food

he helped me find a place to do my laundry and gave me suggestions on where to eat and where to shop for some specific items i was

friendly staff, early check in, comfortable room. very close to guggenheim museum.

great location, close to the airport with free shuttle service.

clean, neat, friendly staff, lovely bar area, excellent breakfast, easy shuttle to airport

my kids would've appreciated internet tv. ;)

the location and the shuttle to the airport was the main reason for our booking.

great to spend a night close to the airport. great breakfast from 5am.

parking space in nearby garage - essential if you have car

easy access, secure parking, comfortable with all we needed

parking was included in the price

is too late to offer weary travelers an evening meal, the bar was helpful and organised a sandwich for the diabetic needs of one of us

no food or bar facilities, closed down

friendliness of the staff; at the reception , the breakfast room , the bar and at the restaurant

the bar was lively

bar & restaurant in building, so all convenient

rooms, good shower, good breakfast with late check out

drink too expensive. people not using bar as prices too dear

breakfast was very good and a very good verity of food items both continental and english

bar and restaurant on site, both available until 11pm

parking is also excellent (and free) provided you get there earlier enough

attention of the housekeeping staff, the check-in was fast and easy, the bar staff was pretty accomodating and polite

eventually discovered a bar that

they did play different kinds of music in the bar and outside in the terrace and a bit too loud.

close to bars, restaurants, and shops

there was a bar where pastries and sandwiches could be bought, but there should be more choice

the pool was nice for cooling off but sometimes due to the size difficult to get in when other guests

large yard with swimming pool, a lovely view, quiet

pool

pool gardens fact that it was very very dog friendly . house location

nice place in the middle of nature, they provide all sorts of facilities (barbecue, pool, huge common terrace, another huge covered terrace, a lot of other places with couches and tv

how to get round on the metro and helped with cabs, overall this is a great place to stay, lovely bar downstairs as well

nothing apart from could do with an earlier breakfast time for camino pilgrims

location, nice room with comfortable amenities, very friendly staff, easy on-site parking, lively bar and courtyard seating area

restaurant was great. the staff was quite friendly and helpful. room service was very good.

had room service as we were tired superb food and pleasant

the hotel wifi was fast and everything worked well

we found the reception, restaurant and bar staff to be equally friendly, courteous and efficient

a late check out was 5 per hour also

i have never had bad coffee in a bar or restaurant in spain so it should be

wifi was not good enough to support streaming or downloading tv shows

great buffet for breakfast

spa and breakfast

bed was fine! location ok, enough parking. wifi had mixed reception, not superb but good enough.

this hotel, superb breakfast, lovely big room and a bathroom with bath and shower, perfect stay

the spa was very good.