ite) and dinner were all

is very hard to find something to improve but if i have to do it - breakfast bufet could have better yogurt and cereals selection and better fruit for those who do

breakfast was very continental but tasty

the room was also a nice size with a well stocked mini bar and large marble tiled bathroom

loved the bar restaurant area which was full of locals

good secure disabled parking, free wifi throughout and nice dog walking round about

i have never had bad coffee in a bar or restaurant in spain so it should be

the hotel also had it's own restaurant and bar so you can rest if you don't feel like exploring

wifi was not good enough to support streaming or downloading tv shows

staff were very helpful, the rooms were big, clean and comfortable and wifi worked well

the bar was lively

friendliness of the staff; at the reception , the breakfast room , the bar and at the restaurant

bar & restaurant in building, so all convenient

no food or bar facilities, closed down

is too late to offer weary travelers an evening meal, the bar was helpful and organised a sandwich for the diabetic needs of one of us

easy access, secure parking, comfortable with all we needed

parking was included in the price

parking space in nearby garage - essential if you have car

seating at bar table uncomfortable for evening meal

drinks at the bar were quite expensive.

parking is also excellent (and free) provided you get there earlier enough

breakfast was superb with lots of choice available

it also has a good bar and food service

the pool was nice for cooling off but sometimes due to the size difficult to get in when other guests

the pool was lovely as well

nice garden and pool. close to bilbao. bathroom brand new and clean.

pool

pool gardens fact that it was very very dog friendly . house location

he helped me find a place to do my laundry and gave me suggestions on where to eat and where to shop for some specific items i was

of room service/food options close by

only the man that arrived was better and people friendly and gave my husband all the details for laundry of his shirts which came back next afternoon to the room

no room service to order some food

it was very well located, near the guggenheim museum. the room service was also good.

there was not room service

room service food was poor and cold

room, location, wifi

the cocktail bar and hotel restaurant were great, and the azian restaurant, also on the hotel premises, was

ac, wifi and black out blinds all worked perfectly

the shower, and slow internet connection

asking 10 eur extra for better quality wifi is exaggerated

- excellent breakfast - good wifi - gym was ok - free water in the

fi)

the room service food was quite poor considering the quality of the main restaurant

location next to the airport with a free shuttle service available every 30 minutes, making it very convenient

restaurant next door that catered well for kids and good breakfasts for takeaway the next morning before early flight

shuttle service to and from the bilbao airport, comfortable rooms, wonderful hot breakfast included

the room is big enough to put your luggage comfortably, the little bar downstairs is very

great location, close to the airport with free shuttle service.

very good breakfast, friendly and helpful staff, clean and comfortable room, quick check in

the breakfast was really good too

exceeded my expectations, the food, the gym the lobby, the location, the bedroom, honestly would highly recommend

location, breakfast and parking

great gym and work space

about the size of 2 double beds, when there’s kids in the pool it’s not at all relaxing

about the size of 2 double beds, when there s kids in the pool it s not at all relaxing

lovely bar area

the gym is small, but offers everything

wifi was not the best

when trying to order a room service - needed to go down to reception desk and order it), ordered food itself wasn t good

r hotel standards) tv screen, very fast wifi, nice view over the stadium and cityscape

restaurant only serves room service

clean, comfortable, good wifi, as would expect from this class of hotel

the room service didn't work, even going through reception

breakfast was very good although lots of tapas bars nearby

the breakfast was delicious at a reasonable price of 8€

good breakfast, nice staff, good location near the central bus station

great breakfast. very comfortable hotel, cool and quirky decor.

the staff were excellent as was the breakfast

there was a gym, so pack your sports gear

the terrace bar on the 13th floor is fabulous and serves lovely cocktails and food

the qr codes in the room for room service and such didn t work

the kids said the staff were really friendly to them, there were free soft drinks available in the

were upgraded to a deluxe room with free access to the sky bar, free soft drinks and free laundry

very well equipped - especially the kitchen and extra facilities for kids such as a splash pad, hanging chairs for babies, … only a 10 minute walk away from the

excellent staff, efficient air conditioning and wifi

location was great we walked to the old town for dinner with the kids and it was close to many shops etc

good location, helpful staff, clean, good wifi, comfortable bed. would stay again.

was large and comfortable with one super king size bed plus two fold-out single beds for the kids

were having a drink in the hotel bar, the bar closed with no notice , as we were residents and it would have been nice to stay a bit

clean, cool room, cold water dispenser was handy, bar on location was good, no issues with wifi, breakfast was excellent

as we sat there in the bar to have breakfast, we asked to lower down the music and it was no problem at all

amazing buffet breakfast with everything you could want

bar at reception open nonstop

cleanliness, staff was very welcoming and friendly, and breakfast was great.

the old town is right across the street check in time is 12pm no early check in

were really sweet - there was a small package of sweets for christmas and the free chocolate bar was so cute and yum

everything is spotlessly clean; the staff are all lovely (and kindly spoke english); the 24 hour bar / cafe is great

i loved that they had a gym and 24/7 bar

the gym is fantastic

24-hour bar and gym availability

was good - easy check in and late check out

limited choice in restaurant although room service was good

room service and when i ask for a drink to make a toast for new year's eve it has not been possible

minibar, no room service

learned that due to covid the roof bar, gym and laundry are closed

it's not easy to travel with kids, and it's just great when u have people that help and make u feel at home :) in our case,

loved sitting in the plaza nueva and watching the kids play football in the late afternoon

great breakfast and really friendly staff

there are lots of restaurants and shops around the area and there s also a self service laundry shop (autolavanderia adei) 3 minutes walk if you need to get rid of the dirty laundry in (+) due to noise disruptions, they cleared the fees of a laundry service that i had ordered to compensate (-) everything in hot laundry

breakfast was superb, a selection of spanish cuisine and british foods presented as a buffet

nadia also gave us some gifts for our kids and was always going beyond to help us with our little one

great location in the old town. great sized rooms and breakfast was fantastic

hotel, very friendly staff and the bar was fab

though basic) in the basement is nice esp after having the delicious meals

gym was well equipped, but it was very hot in the room

reception & room service staff were really attentive and helpful

room service available, brakfast very tasty and a restaurant within the same building

we are a large family with 2 kids and 2 dogs but still it was quite comfortable for us

nice room and stay with kids had a beautiful view over the city

i don´t recommend it for families with small kids, because the breakfast is not available at hotel

it was also stated that the spa and pool where included just to find out that the jacuzzi had to be paid separately and the pool was by

has a nice cold pool to refresh after a long walk

wanted to use the pool, but we needed a swimming cap and flip-flops

there was no hot tub or jacuzzi, just a small pool which was not available and didn't look clean

the pool was amazing and the location too.

staff fantastic! wifi fast, parking available, comfortable bed. big rooms. jogging paths nearby

breakfast amazing

breakfast very good and plentiful. excellent shower and effective aircon

our dog was allowed in the breakfast area, not always the case

had breakfast for 5 euros each that was good too

breakfast was buffet style with various options, and for the price we paid for the night was