comfortable room breakfast box for early departure greatly appreciated good shuttle serbice

free shuttle service, room was ok, however smart tv would be appreciated, especially for a small kids

great location, close to the airport with free shuttle service.

location next to the airport with a free shuttle service available every 30 minutes, making it very convenient

bar services very flriendly

very well equipped - especially the kitchen and extra facilities for kids such as a splash pad, hanging chairs for babies, … only a 10 minute walk away from the

the old town is right across the street check in time is 12pm no early check in

it's not easy to travel with kids, and it's just great when u have people that help and make u feel at home :) in our case,

loved sitting in the plaza nueva and watching the kids play football in the late afternoon

the gym wasn't in action whilst we were there

gym available and no alternative was offered to me when informing about it

helpful staff good gym great view of river

very nice service, clean and comfortable room with kids, thank you very much :)

room service and when i ask for a drink to make a toast for new year's eve it has not been possible

nadia also gave us some gifts for our kids and was always going beyond to help us with our little one

good location in old town of the city

breakfast was superb, a selection of spanish cuisine and british foods presented as a buffet

also there was a little play area in the breakfast room for kids

good breakfast! great variety every morning

hotel, very friendly staff and the bar was fab

room service available, brakfast very tasty and a restaurant within the same building

good restaurant, more than adequate gym, friendly staff

though basic) in the basement is nice esp after having the delicious meals

gym & leisure facilities

hotel rooms , breakfast and facilities were superb including the gym

beds; great location; friendly staff; gym basic but will do; great coffee place cafeteria zortzi

nice bed. perfekt wifi.

gym needs upgrade

is no evening atmosphere or bar on offer in hotel really but everything is so close that you have options

i don´t recommend it for families with small kids, because the breakfast is not available at hotel

we are a large family with 2 kids and 2 dogs but still it was quite comfortable for us

nice room and stay with kids had a beautiful view over the city

he helped me find a place to do my laundry and gave me suggestions on where to eat and where to shop for some specific items i was

it was very well located, near the guggenheim museum. the room service was also good.

no room service to order some food

of room service/food options close by

friendly staff, early check in, comfortable room. very close to guggenheim museum.

evening meal was really good and bar was fun too

chose this hotel for the location and facilities

the architecture of the hotel is very impressive, and our kids enjoyed the balcony pool

wifi was impeccable, room was very clean, staff was welcoming, recommended

friendly staff, also towards our kids

room service far too expensive

staff in reception and the bar were so accommodating, storing our baggage for us while we attended an event and also allowing

i was with my family my kids and it was really unconfortable to sleep at 40 degree celcius

brilliant room and free laundry service. excellent gym. fantastic stay!

liked my whole stay but what really stood out for me was the bar at the 13th floor

amazing buffet breakfast with everything you could want

breakfast was great

with small kids it would have been reassuring to know in advance

cleanliness, staff was very welcoming and friendly, and breakfast was great.

as we sat there in the bar to have breakfast, we asked to lower down the music and it was no problem at all

hotel bar had a lovely atmosphere

location, the comfort of the room

beautiful hotel with lovely bar and seating area and a terrace at rear to sit in the sunshine

wifi wasn t great - especially when working and trying to do zoom call etc

the family room accommodates two adults and two kids. good location. parking available.

welcoming, efficient reception staff. comfortable bar area. clean , comfortable room

unfortunately room service menu is terrible - we were a bit shocked given the high quality of breakfast

asking 10 eur extra for better quality wifi is exaggerated

wifi is either free and extremely slow or paid

there is a good gym on the roof

the hotel has a nice lobby and a small bar for a quick morning coffee or evening drink

hotel well located, not far from the old town and city centre. small but equipped gym.

love the gym

the hotel offers a small gym as well

the coffee lounge/gym were also of a high standard

good location and a very clean hotel with a great breakfast.

the staff was very helpful especially they helped us for early check in

had emailed about early check in due to an early flight with a child

especially the gym with complimentary fruit and water

the location is great and the staff are really friendly. specially the guys from the bar :)

staff fantastic! wifi fast, parking available, comfortable bed. big rooms. jogging paths nearby

the pool was lovely as well

the pool was nice for cooling off but sometimes due to the size difficult to get in when other guests

the only thing i can say is that the pool slide isn't there anymore and was replaced by a shower, maybe update the pool photos

large yard with swimming pool, a lovely view, quiet

quiet relaxed atmosphere, pool. suroundings, location for trips to bilbao and coastline.

great food served in room service for dinner

good wifi

restaurant only serves room service

room service food was quite average

clean and spacious rooms with all necessary amenities, comfy beds, good wifi

good breakfast. too dark in room suggest white paint

only thing that would improve it is if there was a decent coffee making facility post breakfast

breakfast was very good although lots of tapas bars nearby

lots of lovely fresh ingredients for a lovely filling breakfast

the staff were excellent as was the breakfast

parking space in nearby garage - essential if you have car

easy access, secure parking, comfortable with all we needed

parking was included in the price

friendliness of the staff; at the reception , the breakfast room , the bar and at the restaurant

no food or bar facilities, closed down

bar & restaurant in building, so all convenient

the bar was lively

is too late to offer weary travelers an evening meal, the bar was helpful and organised a sandwich for the diabetic needs of one of us

breakfast was good plenty of variety and fresh.

breakfast was very good and a very good verity of food items both continental and english

friendly staff, easy check in, adequate evening meal, good breakfast, quiet, comfortable and only a 10 minute drive to the ferry port

take breakfast but the buffet looked plentiful

not to forget, this ibis is located just across the road from a shopping center with kids center in it

lively bar/restaurant with good bar menu

is very hard to find something to improve but if i have to do it - breakfast bufet could have better yogurt and cereals selection and better fruit for those who do

location, nice room with comfortable amenities, very friendly staff, easy on-site parking, lively bar and courtyard seating area

had room service as we were tired superb food and pleasant

the staff was great & very nice restaurant/ bar there, too

this has a gym but no pool (which didn't bother us) (-) not the hotel's fault at all, but i would have liked to have made use of the gym and of the communal spaces as lots of lovely areas to sit and take in the views but corona (+) spacious gym with bikes (-)gym i ever saw, broken and squeaky equipment, would call it more of a yoga area than a gym (+)it was okay.. nothing really special about it, we used the gym once it was a nice area

a late check out was 5 per hour also

the hotel also had it's own restaurant and bar so you can rest if you don't feel like exploring

hotel location, cleaning wifi

it also offers a fine (but more expensive) a la carte menu and a decent room service menu (-)in room offer of tea, coffee, water etc was poor, and room service expensive. (-)the restaurant should offer room service for evening meals. helpful if travelling with a dog, (+) dog friendly and good room service (-)could not use the restaurant or the bar or get room service (-)done by your pets - never had to do this before an extra 10 for each dog charged offered room service but didn t answer phone underground parking spaces a bit (-)no coffee/snack facilities. room service food was not good. chips not cooked, chicken burnt (-) no room service and no table in restaurant lunch or evening as there was a fiesta on sunday (+)club sandwich via room service was amazing however the chips were fried so much they were impossible to eat the (-)so had to sit in the room with her all afternoon and night as weather wasn't good and had to get room

attention of the housekeeping staff, the check-in was fast and easy, the bar staff was pretty accomodating and polite

they did play different kinds of music in the bar and outside in the terrace and a bit too loud.

close to bars, restaurants, and shops

eventually discovered a bar that

there was a bar where pastries and sandwiches could be bought, but there should be more choice